European Family Vacations & Tours

Overall, we had an absolutely amazing trip to Greece and Croatia to celebrate our postponed honeymoon. Zicasso’s travel specialist was a joy to work with. Her communication was excellent from start to finish, and she really tried to get to know us as a couple to better plan the perfect trip!

Once we arrived in Europe, she checked in with us via WhatsApp every day, making sure our travels were going to plan and we were enjoying our time. We traveled to Athens, Mykonos, and Santorini in Greece, and Dubrovnik, Split, and Krka National Park in Croatia. Our trip was filled with history, nature, crystal-clear waters, private tours, and lots of adventure.

Overall, our trip was well planned and brought different views to Croatia with each destination we visited. The 3 destinations (Dubrovnik, Hvar, Split) provided us with a different view that allowed us to truly experience the country's culture and highlights.

Zicasso's travel agency had wonderful activities that allowed for a more personable experience. We particularly enjoyed the Karaka boat tour, Hvar wine tasting and island tour and Krka park tour. The tour guides were experienced, interactive, and knowledgeable.

Overall, it was easy to communicate our needs and questions. Would be easier to just use email instead of the portal.

We are a couple in our upper seventies who recently returned from a fabulous 10-day private tour of Croatia. Of the many places we have visited around the globe, Croatia is among our favorites. The country offers extraordinary national parks, a gorgeous, dramatic coastline, warm, friendly people, great food, and a cosmopolitan culture with a rich history. The weather was splendid in late May.

Zicasso's travel specialist worked closely with us to put together an itinerary that was truly perfect in terms of the pace and the types of activities we like to do. She is a great listener and truly understood our concerns as senior travelers. We were very pleased to meet her for breakfast at the end of our trip. Although we had not been directly in touch earlier during the tour, we had the sense that she was checking in with our guides along the way, just to make sure every detail was attended to. When the Meštrović Museum in Split was closed while we were there, she arranged for us to have a private tour, just one example of her thoughtfulness.

At every phase of the tour, we had wonderful drivers and guides. All were extraordinarily interesting individuals, willing to share their personal experiences and opinions about the complicated and painful history of recent decades. We feel we learned a great deal and came to admire the resilience of these remarkable people. Despite great hardship, they remain positive and optimistic, and are very proud to introduce their culture to visitors.

We visited Zagreb, Zadar, Split, Hvar, Dubrovnik, and Mostar, and had walking tours of each. Truly every place we visited offered highlights. Among our favorites: Plitvice Lakes and Krka National Parks (the two are quite different and both are worth seeing); the Meštrović Museum in Split; walking the walls of Dubrovnik; an incredible Middle Eastern lunch following a trek to the historic bridge in Mostar; the Sea Organ and Greeting to the Sun in Zadar; lunch featuring prawns buzara at a harborside restaurant on a glistening day in the Elaphiti Islands. Indeed, too many fine restaurants to mention!

In sum, Zicasso's travel company created a superlative tour for us, for which we thank our travel specialist and her marvelous team.

Overall, the trip was perfect! The hotels were really nice and the itinerary was great.

A few things I would have changed. First, the Amalfi tour day. There was not enough time in Ravello or Positano. We needed more time to relax and shop.

The class of train could have been nicer for the Florence-to-Rome portion of the trip.

We've been to many wineries throughout Europe and the one we went to on our way to Siena was okay, but we have been to much nicer wineries, with better wine and food tastings. It was not a great wine tour experience.

Everything else was wonderful and we really enjoyed the trip with our sons!!!

Thank you!

We just returned home from a very memorable trip to Croatia. Thanks to Zicasso's travel expert and her company for the terrific itinerary. Dubrovnik, Hvar, Split, Rovinj, and Zagreb were all toured with knowledgeable guides and experienced drivers to get us there!

There were many highlights, including the beautiful Adriatic countryside, Plitvice Lakes National Park, and a dinner with wine pairing. Of course, there were many more delightful experiences, but too many to include all of them!

We received top-shelf transportation, well thought out itineraries, and first-rate services. I would highly recommend this travel company!

This travel company was incredibly difficult to work with, and I would not recommend them. The travel agent seemed very annoyed when we asked basic questions about our itinerary. For example, the itinerary he sent us did not have the correct number of rooms booked for our party. When I asked him about it, he rudely told me, "Of course I have booked the right rooms". Later, we found out he was working off the wrong itinerary - our final invoice was based on this wrong itinerary and had a much higher amount than we actually owed. When we pointed that out, he went from being annoyed to flat out rude.

We also identified many gaps in transportation and logistics, with the travel agent continuing to be rude when we asked for clarification or support in fixing the gaps. For example, he had us driving a rental car to the Bologna airport at around 3 AM from rural Italy to make an 8 AM flight. We would be driving right through Florence on the way to Bologna. When I asked why we didn't simply take a later flight out of Florence, I was told there were no options to do this. A simple Google search identified several flights out of Florence at a more reasonable time.

We finally had Zicasso step in, and they were incredibly helpful in cleaning up our itinerary. Unfortunately, we still experienced several logistical issues during our trip despite Zicasso's support. For example, we were dropped off by drivers at train stations and were then on our own to figure out how to get to our hotels - all required lengthy walks up hills to access, and my 81-year old father was not able to do that. So we had to find our own transportation or have my dad attempt to walk (not good at all). As another example, my father really wanted to see the Matterhorn. The travel agent said it was an easy "day trip" from our hotel to the Matterhorn. It turned out to be a 3.5 hour drive each way. The driver left us at a train station below Zermatt (town below the mountain) to figure out on our own how to navigate the city of Zermatt. We had no guidance from the travel agency on how to best see the Matterhorn, and Zermatt was another town with steep hills that my dad had to walk through (with a cane) as we tried to figure out how to best see the mountain. Due to the length of the drive to Zermatt from our hotel, we had less than two hours in Zermatt because the travel company had booked us on a 6:15 AM train the next morning to leave Switzerland. It was a wasted day instead of being the wonderful experience my father had hoped for.

The best part of the trip was the hotels, and the travel company gets credit for selecting hotels with wonderful views and great breakfast options. They were not easily accessible from the local towns, so we had to figure out taxis and shuttles to get to nearby sites.

Most of the time, we were left on our own to find our way around. But we did have a guided tour in Florence and a knowledgeable driver that took us to a winery in Tuscany. Both of these guides were amazing, and it would have been nice to have more guided support throughout this trip (especially in Zermatt).