Europe Travel Agents & Reviews

I am at a loss for words on how to truly describe how wonderful everything was on our trip to the UK. We have created hundreds of new and amazing memories that will stay with us forever.This travel company was a pleasure to work with from our first call to the moment we arrived home. They took our feedback into consideration for each decision they made while planning and it showed in the final itinerary. When something goes wrong (there is ALWAYS something on a 3 week trip) they were there to help and make the best of the situation. We have worked with several travel companies over the years and this travel agency provided a level of service above and beyond.    

Veronika and Alexia created a beautiful trip for us. We had a few phone conversations and were able to communicate through email to pick the cities and experiences that were most important for us. All the hotels were picked by Veronika and they were beautiful and the experiences/tours were fun. The location of all the hotels was perfect and we could easily walk to the sites.We appreciated having someone working with us on a one-on-one basis and felt they were organized. A week before the trip we received our packet with all the details of the trip, confirmation numbers, where to meet our guides for our excursions, and train tickets. There was only one miscommunication where we had requested an early morning Vatican tour, but ended up on an afternoon tour. It all worked out to our advantage though as we had a free morning to explore in Rome.I would use this travel agency again and appreciated their knowledge and guidance in planning our ideal trip. Their organization and suggestions saved my sanity :). Our trip to Italy was so wonderful and memorable thanks to the help of the travel company!!

We had an amazing trip. We could have not ask for anything more, everything was planned and taken care of with extreme care and detail. Everything was top notch. Our travel agent Niko was amazing he was very responsive and kept in touch during our whole trip to see how everything was going and if we needed anything. We have no complaints, we were very happy with his service and planning. We will definitely will be using him again in our next trip and recommending to all of our friends and family. Thank you again Niko for a wonderful experience and a trip of a lifetime.

This is the third time we have used Zicasso and we will continue to do so since the services of their agents are absolutely superlative. Our wonderful agent, Lisa, booked a trip to Western France and planned it perfectly and included those areas we wanted to see as well as some we never would have thought about. She also included choices in the different areas such as on the way from Paris to our first stop, Honfleur, she suggested stopping at either Giverny, La Roche-Guyon or Rouen. We picked what suited us best and our itinerary continued this way throughout most of our 18 days in France. The places we stayed were wonderful. The restaurant recommendations were fabulous. The tours were outstanding. Everything was done with so much care and thought. It was a magnificent trip and we hated leaving.One of the most important things to us when we plan a trip is trust and accessibility of the travel agent. I can't say enough wonderful things about Lisa. I know this is more than a job to her. She clearly cares about her clients and their satisfaction and happiness.  

We contacted a lot of companies in planning this trip, and finally went with Filomena at this travel company because she really listened to what we wanted, actually gave us more than what we asked for, and did it all within our budget. All the people she gave us as guides were extremely knowledgeable, enhanced our travel experience tremendously, and constantly went out of their way to give us a little bit extra. The travel app she used allowed her to be constantly available should travel plans need to be updated, and gave us a wealth of information on things like restaurants in the area, tipping, shopping, history, etc. She also gave us a portable wi-fi hotspot so the maps on our phone always worked as we navigated the country. She thought of everything. Filomena, George, and all of their associated guides constantly gave us that personal touch, and exceeded every expectation. Look no further when planning a trip to Portugal. 

This travel company paid great attention to detail both in planning the trip & in the execution. Documentation & follow-up throughout the trip was exceptional. The "book" had everything we could have possibly needed and the daily itinerary & restaurant documents were easily downloadable on our phones. All of the ladies at our travel agency were just great with which to work.Tour/suggested activity selections offered varied and unique experiences. All of the local/day guides were great resources for information on the "tour de jour" putting what we were looking at in context with the appropriate time period and also providing current relevance. Our time in Germany & Austria varied from the historic & rustic Bavarian region to the lush Rhine River Valley to the urban center of Berlin. Each was their own unique experience with churches, castles & palaces. 

Bjoern planned the perfect trip for my friend and me. He was super attentive, and personalized every aspect of our week in Switzerland. Bjoern scheduled the right amount of activity and touring. He gave us a great variety of activities, and warned us of a couple of heavily-scheduled days (we said we were up for it!). He worked with our guide for an awesome bike tour in southern Switzerland.There was a dossier waiting at our first hotel, and Bjoern provided vouchers and train schedules organized for each day. He was available to answer a couple of questions during the trip and was very responsive and helpful. Many times throughout the week my friend and I were singing Bjoern's praises as he truly planned a very memorable trip, at a reasonable price, tailored to our requests. Five-star service every step of the way!I would HIGHLY recommend this travel company! Thanks, Bjoern!

Overall, it was amazing! While traveling we appreciated the frequent contact and access to 24/7 assistance if needed. There were a couple times in which our plans had to be adjusted due to unforeseen challenges. Three of the four times, they were adapted well! One time, the tour guide did not communicate how plans had to be adapted and we missed out out visiting an entire town which was very disappointing given it mattered more to us than others.We liked the flow of our travel, recommendations provided, and having assistance with driving and tour guides every step of the way!