Our Europe Travel Specialists

I will discuss the experience in phases. The experience itself was overall a five, but only due to the service provided once there.
Booking and presale: Communication was great. I worked with Kjartan directly and he provided lots of information. Pricing came quickly and there were reminders to book due to things selling out.
Once booked, communication slowed to a crawl. We did not get a complete itinerary until a day before we left. Part of this delay was because we were waiting on a cancellation to book our final hotel, but it was stressful. I was told, "Don't worry, I have it taken care of", which held zero weight when I hadn't met the person in person. I asked direct questions that were not answered directly for days to a week. I feared making the final payment, feeling like we may have been scammed with our down payment. The only thing that made me feel secure was that it was through Zicasso and they would back their agents/tours. I was given the WhatsApp of our tour guide and information about what happens at pick-up only after I asked for it. Ahhhh!
Arrival: In a complete turn of events, the rest of the trip was bliss. Our guide and Kjartan showed us all the majestic beauty of Iceland. They accommodated every request and suggested things when we were noncommittal. Our guide became a part of our family on the trip. We sang songs, went out to dinner, and took endless photos and videos together. She could not have been more kind, welcoming, and gracious. Our three-year-old son fell madly in love with her and she and him created a special bond. Our tour could not have been better, with times being booked and times of rest. We always felt like our guide would take care of us. I could not be more thankful for her.
Overall: I would highly recommend this travel company to friends/family, but push for what you need prior to the visit.

A few bumps were encountered along the way, but we were happy with the resolution and the overall experience.

Overall, we had a wonderful trip. All of the locations were great and met our expectations. A few of our hotel accommodations could have been a little bit better, but overall, they met our needs. The tours and our guides were wonderful, very knowledgeable, and friendly.
The river ride in Seville, Spain, was the only activity that wasn't very good, as it seemed more like a boat ride versus a tour. Also, the communications with the travel company in Greece and Spain were excellent. They provided all the information we needed via text and WhatsApp.
We were very pleased with Zicasso’s travel specialist. She was friendly, knowledgeable, and always available to answer our questions.

When we decided to go to Italy, we wanted to avoid a group tour so we could see and do what we were interested in at our own pace. Zicasso connected us with our tour operator and we were impressed with their competence, knowledge, and personal touch. Throughout the process of deciding what to do in Italy, they provided valuable guidance and suggestions. Information was exchanged via email, Zoom, and phone calls, then everything was confirmed by email from the tour operator. Our agenda was detailed and easy to follow. We visited five cities and stayed at small and large hotels, some downtown, some rural.
We recommend using guides, as we did for a two- to three-hour walking tour, for places you visit. All our guides and the excursions the tour operator arranged were excellent. We could not have done these things with a group tour. All transportation in Italy was arranged for us and the drivers were professional, friendly, and prompt, so we had no problem getting places. The hotels we stayed at were screened by the tour operator, so they were exactly what we wanted. They included breakfast, which was excellent. All recommendations for places to eat worked out great for us and we enjoyed them immensely.
The tour operator is an expert in travel to Italy. The custom itinerary they provided made our trip very special for us and we enjoyed it beyond our expectations. We highly recommend using this tour operator for any trip to Italy.

Zicasso’s tour operator was able to put together a last-minute trip to Scotland for us! The trip was wonderful! Everything was seamless and so well planned!

Our trip to Portugal was outstanding. Zicasso, the tour operator, and our travel specialist were excellent. I worked with our specialist for over a month planning our trip. We did this via email and one phone call. She responded to every change I requested promptly and organized the itinerary to exactly how my wife, Jacki, and I wanted it.
The hotels she picked were excellent. The private drivers we had were always on time and were very friendly and professional. The tour guides she provided were great; very informative on the history of Portugal. The wine tours and city tours were exceptional.
Jacki and I have the utmost gratitude for our specialist's efforts in organizing this vacation. I would rate her a 10 of 10. Her expertise was invaluable, which made our vacation so enjoyable. We experienced so much that we couldn't have done on our own.

A great vacation abroad is all about new sights, sounds, tastes, and people. But underpinning it is a well-oiled machine that executes the logistics flawlessly, with unforgettable guides who open new levels of understanding and perception. That’s where Zicasso’s travel company takes it to a whole new level.