Europe Travel Agents & Reviews

We LOVED working with the this travel team!We were originally contacted by a few different companies after submitting our travel inquiry to Zicasso. Of all of the companies, we felt that this travel team took the most time to make a package more personalized to our needs, and were so patient to listen to us on the phone to better understand what we were asking for. We traveled to Greece for one week without our three young children to celebrate our ten year anniversary.  Our travel planner understood that it was difficult for us to leave three young kids behind. She optimized our time to ensure we caught all of the sites, minimized the time away from our children and also captured enough time to relax. She took such great care of us and helped to plan the PERFECT vacation for us.  She listened to our requests, respected out budget and made wonderful suggestions appropriate to our tastes.  The private drivers and tour guides that were arranged were outstanding.  Everyone was so friendly and knowledgeable. I can honestly say that there wasn't anything that disappointed me.I will definitely book another trip with this planner when I travel to Europe again....hopefully soon! ;-) Thank you for your help in creating the best anniversary trip for us!

From start to finish this trip was everything we could have hoped for. I told Jeff a bit about our interests in Scotland and he put together a trip that hit all the marks. Great itinerary, hotels, sights and distilleries! Jeff and Linda took care of all the details from the moment we landed in Edinburgh until we said a sad goodbye to Scotland in Glasgow.Our guide was incredible! Knowledgeable, funny, tireless and a wonderful storyteller - she made the trip perfect for us.

Exceptional trip for a second time.  The travel planners were extremely responsive in providing suggestions of things to see and do in the areas we were planning to visit in March 2022.  We had a prior excellent experience in December 2019.  They provided timely and courteous responses to changes we needed to coordinate during the planning process and made themselves available for any questions we had during the trip.  Our family trip consisted of four people including 2 adult children.  The accommodations were great and in areas near the activities we wanted to do.  Transportation arrangements were excellent and timely.  Our family had a great experience and would highly recommend the travel company. 

I had a wonderful trip to Switzerland with my husband, over the Christmas and New Year holidays, which we had been planning since prior to the pandemic starting. Once we finally made the move to coordinate, our travel agents (and team) were beyond attentive with coordinating initial calls, to ensure we included everything we wanted within this trip and then planned everything down to the very last detail. Our itinerary helped us so much! From directions on which trains to take, metros to transfer to and walking instructions to our various hotels and activities, we desperately appreciated when navigating unknown cities. It took the stress of having to do it ourselves off our plate and allowed us to truly enjoy where we were. Even when problems arose, with us getting lost on the bus, a travel agent was readily available via an app, planning our travel and navigating us back to where we needed to be. We’re so very thankful for their service, support and care. I would definitely reach out again for our next trip! Thank you!

Wow!  We can't say enough good things about our travel agency!Incredibly smooth process from planning to scheduling to trip and in between.  Ana is incredibly friendly and helpful. She designed a fantastic trip based on our preferences and was always available by phone either immediately or within minutes. She picked a great balance of fun things to do and interesting places to visit along the way. There are many things we wouldn't have realized we could do or that we could have scheduled. We were literally doing something different every day. Everything was masterfully organized and executed. We were met every time exactly as scheduled by a tour guide or driver. They provided a cool app with details of each day and driver's/tour guide's name and cell number (we never needed to call but nice to know it was there).  Tour guides were extremely friendly and knowledgeable. They provided a local cell phone for using google and keeping in touch with them while we were in Spain. That came in handy when a flight got cancelled due to fog but they fixed it quickly. They checked on us regularly to make sure we didn't need anything. They literally thought of everything!If you are going to Spain or Portugal I would HIGHLY RECOMMEND our travel agency! You will not be disappointed.  

The trip was wonderful and we loved almost everything about it. We did need help a couple of times with issues with reservations and we got very quick replies and help. One day a boat tour was cancelled due to mechanical issues. Refund for the tour was super easy and it ended up working out for us as we were a bit tired on that day so we had a slower pace that morning. That same day, we showed up to our horseback riding tour and they had set the tour for the wrong day. The place sorted it out but that was a bit frustrating. I called the wrong number (not the emergency number) at the travel company so it took a bit for us to hear back and the place had already resolved the issue. A bit later in the trip we had another tour not have our reservation for the correct day. That was the full day Jeep tour of the Askja crater. While we were disappointed to miss this, the replacement tour worked well for us. We did get a quick response from the travel company this time and we got resolution to the issue pretty quickly. Also had no trouble getting the refund for the difference in tours. When we arrived we made a last minute decision to add on a tour to the erupting volcano. Our travel designer made that happen with ease. That turned out to be everyone's favorite day as well. She was very quick to respond to our last minute changes and did a lot of work behind the scene to make the change seamless for us. I really think 4.5 stars is a better rating and the only reason not 5 is due to the small scheduling hiccups we had. While for the most part it didn't really impact our enjoyment of the trip, it was a little frustrating in the moment.  However how a company responds to problems is extremely important and this travel company was absolutely on top of resolving the issues that did arise. The tours that were chosen were amazing and we loved all the people we met. Iceland is an exquisitely beautiful, otherworldly country that I feel should be on everyone's bucket list. I wholeheartedly recommend both Zicasso and this travel company to anyone looking to travel to Iceland Our travel designer was able to craft a tour that gave us an excellent taste of what Iceland has to offer and the itinerary was perfectly detailed and guided us well. The trip was pretty close to perfect.  

We were very please to have this Iceland tour company plan our trip.They were able to custom our trip according to our interest and they were able to replace our canceled trip quickly without any delay.Jonathan is our trip advisor, he has done an amazing job to take care of our trip plan and answer my calls all the times.It is like having a 24-hour butler service.100% highly recommend to my friends and families to use their service. 

We use Zicasso for almost all of our travel adventures and we must say this Greece travel agency provided one of the best travel experiences we have had.  From start to finish, the service was superb.  Irene and her team listened intently during the planning process and crafted a custom trip that exceeded our expectations in every respect.  The itinerary was well paced, the guides were extremely knowledgeable (many with university degrees in archeology), the drivers courteous, helpful and punctual, the accommodations superb, and the restaurant recommendations delicious.  Irene actively stayed in touch with us throughout the trip via a local mobile phone she provided that was pre-programmed with every phone number needed for our entire 30 day trip: her office, the guides, the drivers, the hotels, and many restaurants.When Olympic Airlines did not deliver our luggage on a return flight from Naxos to Athens we called Irene on the phone she had given us, explained the situation and then handed to phone to the Olympic baggage desk representative.  Irene spoke to her in Greek and then took over the entire expediting process of getting the luggage delivered quickly to our next stop in Napflion so we could focus on our trip and not on trying to get our luggage.  It was truly remarkable service.We will return to Greece in the future and we will definitely use this travel agency again.