Bird's-eye view of Old Town Bern in Switzerland.

Europe Travel Agents & Reviews

Ratings of Zicasso's Service

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Our Europe travel agents pride themselves on crafting once-in-a-lifetime luxury tours across this culturally captivating continent.

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Ratings of Zicasso's Service
Travel agent Cameron in Italy

Cameron's Travel Agency

5.0

 Based on 166 reviews

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Destinations:

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Italy

Verified Review

Truen P.
Submitted on 11.5.2023

We could not have done this trip without the help of our travel agent and her team. We took my mom to Sicily for the first time, and it was such a remarkable experience. We had many adventures we would not have been able to come up with on our own. The level of detail Zicasso’s agents put together was well worth it. The itinerary was a mix of activity and downtime, perfect for a mom in her 70s!

We were very happy with the adjustments they made based on our requests. We were able to fit in a few things on the fly, making for a very customized experience.

Travel agent Daniel in England

Mario's Travel Agency

4.8

 Based on 474 reviews

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Destinations:

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Denmark
England
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Finland
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Ireland
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Italy
4  More

Verified Review

Kara M.
Submitted on 2.4.2024

We thoroughly enjoyed our first trip to Italy and Zicasso's travel partner did a marvelous job putting it all together.

They were able to get things set up promptly as it was under three months from the time we decided to schedule the trip to the departure date. During that time, it went from being just my husband and me to adding our three adult sons, and they helped readjust the schedule and budget to make it more affordable for five of us.

All three hotels (Rome, Florence, and Venice) were excellent regarding location, cleanliness, and customer service.

That we were American and were unfamiliar with Italian transportation because we had never been to Italy, it was extremely nice to have private transfers and all the train transfers set up. Even when we arrived by train in Venice, they had a person there to meet us and assist with transport to the water taxi, then walk us to the hotel. Everyone was professional, helpful, and on time.

The tour guides were also wonderful and so well-educated.

There were several modifications needed as we worked through the itinerary and changes to who was coming when, and our tour operator was very easy to work with on these.

The only negative was that it was non-refundable if you needed to cancel in the 70 days before departure, even though many of the hotels stated refundable if canceled within a few days. Many tours I looked at and used on this trip could be canceled and refunded within 24 hours. I found this a much safer way to schedule tours and not lose out if there were any issues affecting our tour days.

It's always a risk not knowing if someone in the group will be ill or injured and not able to participate. There is a $250 service fee for each change if the team needs to make changes once the final itinerary has been completed, so that does need to be taken into consideration. We were fortunate that we did not need to make any last-minute changes.

I would strongly recommend our travel agency and will use them for our next trip.

Travel agent Ben in Italy

Ben's Travel Agency

4.7

 Based on 38 reviews

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Destinations:

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Italy

Verified Review

Marisa R.
Submitted on 11.12.2023

My sister and I had a wonderful trip to Italy thanks to our travel agent. He accommodated our specific requests and put together a very busy itinerary that allowed us to see a great deal in 11 days, which is exactly what we wanted.

He selected individual tours that were excellent and offered more than the typical tours I have experienced in Italy. That made a big difference to the quality of our experience.

Our travel agent's hotel choices met our request very nicely, all being well priced and well located, and providing excellent customer service.

Zicasso’s agent was always available for questions and clarifications, and he put together a last-minute add-on trip for us which was very special. We truly appreciated his customer service and attention to detail, and highly recommend him for your travel needs.

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Travel agent Anthia in Greece

Anthia's Travel Agency

5.0

 Based on 98 reviews

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Destinations:

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Cyprus
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Greece

Verified Review

Emily S.
Submitted on 12.18.2023

I gave this tour a four in the interest of positivity, but I'd really say three-and-a-half or four with reservations.

All in all, we have great memories and really enjoyed our trip, and we thank you for that. However, as so often happens with travel, the challenges overwhelmed the myriad joys just because they were stressful to manage. We think they all were preventable.

Travel agent Claire in Ireland

Claire's Travel Agency

5.0

 Based on 27 reviews

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Destinations:

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Ireland

Verified Review

Ingrid B.
Submitted on 10.28.2023

If I could give Zicasso’s travel partner more than five stars, I would! We had an amazing vacation! Our travel agent was unbelievably friendly, flexible, detail-oriented, knowledgeable, and patient in planning this trip!

We were a group of 10 (five couples in our 50s), off to celebrate my 30th wedding anniversary. Having gone on an all-inclusive beach vacation for our 25th, we all wanted to go to Ireland, but other than knowing about Guinness and the Cliffs of Moher, we needed someone to help with the itinerary. Happily, our travel agent was able to put together an amazing 10-day plan that suited all of our desires and expectations.

She also matched us up with our driver, who would be our knowledgeable, careful, fabulous, and funny chaperone while we were there. From the moment we met him until our hug goodbye, he kept us entertained and informed.

All accommodations were centrally located and we were able to stay one night in a castle! Ahhh, to be queen for a day.

Travel agent Hayley in Portugal

Hayley's Travel Agency

4.7

 Based on 18 reviews

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Destinations:

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Portugal

Verified Review

Brooke D.
Submitted on 1.8.2024

We had a lovely time and were mostly satisfied with the service. We have used Zicasso 2 other times and unfortunately, this time we ran into a few issues that we didn’t feel were taken care of as they should have been. Our itinerary and trip was great. One of the hotels selected had bed bugs and the way it was handled was not as we felt it should have been. We paid out of pocket to relocate that evening to another hotel and the service we felt was lacking in this situation. We could not reach our travel agent (it was 11 pm). We were never reimbursed for the hotel we moved to and were asked to pay out of pocket for our new hotel (until we disagreed and had a long ordeal with the new hotel) to get it paid for. Overall the rest of our trip was great but this left a sour taste in our mouths. Our past trips (Morocco and Croatia) we never had these types of issues.

Travel agent Lisa in France

Lisa's Travel Agency

5.0

 Based on 40 reviews

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Destinations:

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France

Verified Review

David K.
Submitted on 1.2.2024

We worked with Zicasso's travel specialist for our trip to Alsace during the winter carnival. She provided us with so many things to enjoy, like the hotels and private, small-group excursions in Strasbourg and Colmar. She also provided vegan restaurant recommendations as my wife is vegan (although in Colmar, one had reverted to a tea-only service when we wanted dinner).

The hotel in Strasbourg was excellent. The staff were great and the breakfast had lots of options that met our needs.All the guides were good. The tours of Obernai and Selestat, as well as Haut-Koenigsbourg Castle, were very interesting and informative. This was probably the highlight of our trip and is highly recommended.

In Colmar, we were so overwhelmed and disappointed by the ridiculous overcrowding. All that we could see were people. In my opinion, the number of people needs to be restricted as at times, it was dangerous. Having been to Colmar many times, I was so disappointed as you could barely get around, and getting into any restaurant was almost impossible. Our guide gave us a walking tour of the town. Fortunately, he knew some quieter streets.

The hotel was OK, but on the first night, we woke up to no power. The small group tour to the winery and local villages was OK, but still so very crowded.

At the hotel at Mulhouse on our last day, we had a small suite, which was nice.

Generally, we still enjoyed our trip.

Travel agent Bjoern in Switzerland

Bjoern's Travel Agency

4.9

 Based on 31 reviews

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Destinations:

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Switzerland

Verified Review

Man H.
Submitted on 12.30.2023

We had a wonderful family vacation. Zicasso's travel specialist took time to understand our needs and work with us over several months to provide us with his views and suggestions. He was patient in listening to us and made an effort to refine the itineraries to meet our needs.

Throughout the trip, he stayed in touch to provide the support needed. For example, the connecting train from Visp to Zermatt was stopped due to weather. He was with us all the way to provide assurance and guidance in reaching Zermatt safely.

Everything was well organized. When we reached our hotel room, a lovely pouch with all the necessary travel vouchers and tickets was on our desk.

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