Europe Travel Agents & Reviews

We have just returned from our 3 week trip of Croatia and Venice organized by this travel agency. We could not have asked for better service from this travel company - from planning, to the completion of the trip they were very responsive to our needs and planned an amazing holiday full of variety.We had asked for a trip that would allow us to learn about this beautiful country and experience it on a personal level.  Jelena our agent provided us with a creative itinerary that gave us accommodation of a very high standard in some stunning locations, private guided tours with very responsive guides, sunset kayaks, bike rides through Istria, walking the Plitvice Lakes, and some very special eating experiences. We were driven around by a number of very reliable and safe drivers in prestige cars. The drivers were fully aware of our itinerary and always arrived on-time or early.  Our trip took us from Dubrovnik (with a side trip to Montenegro), Hvar (including a special lunch in an abandoned village, Split (with side trips to surrounding towns, including private truffle hunting and delicious truffle lunch in the bush, and a 7 course paired food and wine lunch experience at a winery), Plitvice Lakes (not to be missed), and onto Rovinj in Istria (including a bike ride along an abandoned train line (beautiful)), before being driven to Venice where we fended for ourselves. 

What an AMAZING TRIP and so thankful for Jonathan who was the most attentive tour assistant we could ever ask for. While the weather was not so cooperative with our plans, all the tours were amazing and the hotel stay was perfect! We had everything that we needed and when we wanted to add some last minute tours - Jonathan was right there to help.I LOVE that the itinerary and tickets are easily accessible on your phone through an internet link. It made it so convenient. Thanks again for an awesome trip experience!!!~Teresa 

Our travel company worked hard to design a trip that met the wishes of my family. The agents were friendly and answered all questions in a timely manner. When looking back at our photos, it is easy to see this agency helped create many wonderful memories for us.

Our honeymoon was the trip of a lifetime thanks to Alexandra's incredible planning. Every activity, excursion, tour was meticulously planned and intentionally designed. Alex was so communicative throughout the trip so we really felt like we were taken care of and had support when needed. Not to mention all of Alex's vendors were outstanding! They were knowledgeable, kind and went above and beyond to make us feel welcomed and attended to.

We absolutely loved working with Eleonora and Elena at our travel agency for our trip to Florence, Naples and Sicily. I normally arrange our own travel, but because we don't speak Italian and we were traveling during the holidays, I wanted some extra support on this trip. It was wonderful feeling that we had a team of people always offering support while we were traveling. They really listened to our interests --- art, food, cooking, archaeology, nature --- and crafted an itinerary that was customized just for us. I had also asked to take advantage of being there during Christmas and seeing and doing things that are only available at that season, and they listened to that, too. I sent them a huge laundry list of places that we were interested in seeing, well over what we could do in 12 days, and Eleonora helped me make the best choices and come up with a program that we were all happy with. Transfers were handled seamlessly and we were very happy with the hotels that they chose for us. They were very good about communicating both in advance and while we were on our trip. (We had a private group set up in WhatsApp and they were always available and responsive, even on Christmas.) Of the many drivers and guides that they set up for us, I don't think a single one was late or not where we expected them to be. Which is pretty extraordinary. We had one issue where they booked a domestic flight for us, I didn't understand the baggage allowances and we had to pay to gate check luggage, and Eleonora insisted on refunding the extra fees to us even though she wasn't required to do so. They are super responsible and I really appreciate the many ways they went above and beyond to give us great service.I would 100% work with this agency again when we return to Italy, and I would recommend them to anyone else.

Our travel agency did a flawless job of designing and executing a very special vacation for my wife and I, and two of our grandsons (ages 15 and 16). I usually plan my own vacations, and enjoy doing it, but I knew I really needed help on this one. We wanted to take the boys to London, and among other things, to take them to a couple of Premiere League soccer matches. I really didn't know London, I had heard horror stories of soccer ticket scams, and I just needed someone knowledgeable, creative, trustworthy and, perhaps most of all, someone who could listen to us, and then create the trip of a lifetime for our grandsons. And that's exactly what this agency did!

As usual (this is our 3rd expansive trip undertaken with Zicasso), the overall experience was wonderful.  Our travel agency scheduled our trip to Switzerland and they did an outstanding job.  In particular, Zala took great care of us.  The detail was top notch which meant we were never confused by the itinerary.  We were most impressed with the detailed itinerary sent to us ahead of time - including travel passes and train tickets as well as all the vouchers we needed for various expeditions. Apparently, the travel agency constantly monitored our progress and schedule - on the day before our departure from Lausanne to Paris via train, we were notified by Zala that our scheduled train had been cancelled (French transportation strike).  She told us to monitor our email and a couple hours later, we had new tickets sent to reception at our hotel.  Impressive!  If Zala (and of course, Mojca) read this - our thanks for a terrific experience!

This travel company was unbelievable to work with. Not only did they take the extra time to listen upfront to what we liked to do while we are on vacation and the types of hotels we like to stay in, but they also were incredibly flexible once we were in France and wanted to change our itinerary on certain days. Not to mention that their travel app is second to none! We would highly recommend using our travel team as we will definitely be doing so on our future trips.