My husband and I decided to go to Italy for our honeymoon. We didn’t know where to begin when planning, therefore we reached out to this travel team. From the moment we talked to our travel designers about our ideas of what would be our dream honeymoon and told them our budget, they took off planning. When they came back with the preliminary itinerary, you could see they took into account our wants and needs and customized it based on our conversation and their expertise. You could also tell throughout the planning process that they were passionate about putting together the most memorable Italy trip possible. The itinerary was beyond clear, organized, easy to follow, and thorough. They went above and beyond every step of the way. Our honeymoon was soooooo amazing!!!!! Yes, the scenery and culture of Italy has a lot to do with that. However, if we didn’t have the travel designers as our agents, we don’t think it would have been as perfect of a honeymoon as it really was. Everything went extremely smooth throughout our whole trip. We HIGHLY recommend this professional, hard-working, kind, and helpful business. We are so happy we chose this travel team and we feel safe to say that anyone who chooses them will be extremely pleased as well!Show More
Our travel agent that you matched us with was excellent. Our planner, the managing partner provided great service and was very responsive. The trip itself was curated every minute. This travel agency provided top hotels in ideal locations with guides who were extremely knowledgeable and were born in the cities we visited. The trip allowed us to see every significant highlight at each location and optimized our time. In total, we visited 6 cities in 11 days. During our trip I posted daily on facebook. As a result, I have given Zicasso to at least 12 friends who are making plans to travel!Show More
When planning any trip we search for the best experience possible. That experience begins with the planning, choosing whether to book each aspect on our own or to utilize the expertise of a professional. We explored many options when planning our recent trip to Italy and must say that our travel planner and this travel company did a spectacular job. In the past we've used some US based travel agents with mixed results. The planner arranged for trains, drivers, tour guides, boats, hotels and even took care of restaurant recommendations/reservations for us. Each person we dealt with along the way was professional, punctual, knowledgeable and pleasant in every way. We felt like VIP's from the moment we stepped off the plane in Rome until the minute we sadly had to depart. We traveled to Tuscany, Florence, Sorrento, and Rome and took day trips almost every day. We felt like we had a local advocate and the planner's communication was flawless. It was a true pleasure to leave all of the planning to her and to know that we were in great hands the entire time we were in Italy. We hope to repeat the experience in other parts of Italy in the future. We returned from our trip just last night and as we reflect on our 9 days in Italy we have to say that working with our travel planner went a very long way to making this adventure as special as it was.Show More
There aren’t enough superlatives to describe how FABULOUS our vacation was, thanks to our travel consultant. Her meticulous attention to detail, meeting our interests/agenda was extraordinary. What a joyful gathering we had! Separated by COVID and geography for almost 1.5 years, Grammy & my son’s family (2-year-old granddaughter) met in Switzerland for two weeks. WOW! was my first impression of the breathtaking proposed itinerary (and that was just the proposal). Our travel consultant's organization, step-by-step detail and follow-up was key to our success. Planning wasn’t easy for her because of the frequently changing COVID regulations and the need to coordinate travelers gathering from Italy and USA. She was persistent and patient as we tweaked the final details of the itinerary. I emailed or spoke with her by phone almost daily for about two weeks, and she always responded with up-beat messages such as; “That’s OK”, “No problem” or “I’ll look into that and send you an email later today”. Receiving updates or check-ins during our trip was wonderful and seemed above-and-beyond, but I suspect that is just the service she gives all her clients.Our hotel accommodations were amazing. Each was unique and perfectly located for our interests. The Swiss Travel Pass was the way to go. It covered almost every piece of our journey. It also covered museums and offered discounts on several activities or private transportation.Everything went very smoothly, even when the weather was rainy for days (the record flooding European rains of July 2021). Unexpected cancellation of train routes or planned activities were no problem. We are so-o-o appreciative of the immediate response providing alternate routes and proposing alternate activities. Wonderful suggestions were provided for activities during “on your own” time. Our guides in Lucerne, Lausanne, Geneva and Zurich were all terrific! Each knew their city well and adjusted our tour to meet our interest. One even stopped at a playground in Geneva when my granddaughter became impatient. I had not traveled in Europe for 35+ years. We needed and received intensely detailed directions and timetables. All were greatly appreciated. All my questions were addressed, including tipping advice, scheduling a COVID test for my return to the USA, safety during the days I traveled alone, and so many more.If and when we return to Europe, this tour company will be our first contact for planning our excursion. With great appreciation.Show More
Our vacation to Italy, Turkey and Greece was amazing, the travel designer at this travel agency did a great job of planning our itinerary with having very little time to work with due to our last minute decision to travel because of covid 19, we managed to see all of the major sites and still had enough free time to enjoy some leisure time on our own. I would recommend this travel agency and Zicasso to anyone who would like to enjoy a worry free vacation.Show More
We (group of 6) really enjoyed the tour in Slovenia, Croatia and Montenegro. We stayed in Lake Bled, Rovinj, Plitvice National Park, Split and Dubrovnik and all the places visited were wonderful. The services provided by this travel team were excellent; the vehicles were in excellent conditions, the drivers/tour guides were very good and they were always ready to adjust the times if needed. All hotels and accommodations were great and we can say that all worked as planned.Show More
From the first inquiry with our travel designer at this travel company, she took the time to find out what was important to us on the trip, how we liked to travel and what we hoped to see and do. She offered a custom itinerary, which included some items we may not have considered without her guidance. She talked with us several times by phone and helped to ease our pandemic-related concerns (i.e. what’s open, what will be limited etc.).Due to COVID-19, it took two years for our trip to finally take place and when it did, the designer’s attention to detail was evident. Every transfer, guide, and activity took place without a hitch. She helped us navigate in-transit COVID-19 testing as required by the locations we visited. COVID-19 testing was a small interruption on the days we had to test, but we knew going in it would be worth it to be able to travel again.The guides were all wonderful and we would specifically mention:Our guide for pintxos tour and our guide for French Basque and La Rioja with a local tour agency in San Sebastian – both were outstandingOur guide with a local agency in Porto – excellent recommendations on local restaurants; helped us call the medical center when a COVID test didn’t come back for one member of our group; enthusiastic and genuine; having WiFi in the vehicle was especially helpful in checking COVID resultsOur guide with a Lisbon food tour – we’d adopt her if we could (see next question about her tour being a highlight of the trip)Our guide in Lisbon was amazing for the history buffs in our group The hotels the designer recommended were all in good locations for walking to the local sites and were exactly what we asked for in terms of having some character (boutique vs. chain).We would highly recommend the travel designer to others and hope we can use her services again in the future.Show More
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