The trip was wonderful and we loved almost everything about it. We did need help a couple of times with issues with reservations and we got very quick replies and help. One day a boat tour was cancelled due to mechanical issues. Refund for the tour was super easy and it ended up working out for us as we were a bit tired on that day so we had a slower pace that morning. That same day, we showed up to our horseback riding tour and they had set the tour for the wrong day. The place sorted it out but that was a bit frustrating. I called the wrong number (not the emergency number) at the travel company so it took a bit for us to hear back and the place had already resolved the issue. A bit later in the trip we had another tour not have our reservation for the correct day. That was the full day Jeep tour of the Askja crater. While we were disappointed to miss this, the replacement tour worked well for us. We did get a quick response from the travel company this time and we got resolution to the issue pretty quickly. Also had no trouble getting the refund for the difference in tours. When we arrived we made a last minute decision to add on a tour to the erupting volcano. Our travel designer made that happen with ease. That turned out to be everyone's favorite day as well. She was very quick to respond to our last minute changes and did a lot of work behind the scene to make the change seamless for us. I really think 4.5 stars is a better rating and the only reason not 5 is due to the small scheduling hiccups we had. While for the most part it didn't really impact our enjoyment of the trip, it was a little frustrating in the moment. However how a company responds to problems is extremely important and this travel company was absolutely on top of resolving the issues that did arise. The tours that were chosen were amazing and we loved all the people we met. Iceland is an exquisitely beautiful, otherworldly country that I feel should be on everyone's bucket list. I wholeheartedly recommend both Zicasso and this travel company to anyone looking to travel to Iceland Our travel designer was able to craft a tour that gave us an excellent taste of what Iceland has to offer and the itinerary was perfectly detailed and guided us well. The trip was pretty close to perfect.Show More
Our vacation to Italy, Turkey and Greece was amazing, the travel designer at this travel agency did a great job of planning our itinerary with having very little time to work with due to our last minute decision to travel because of covid 19, we managed to see all of the major sites and still had enough free time to enjoy some leisure time on our own. I would recommend this travel agency and Zicasso to anyone who would like to enjoy a worry free vacation.Show More
Our travel specialist made the entire process of traveling abroad for the first time painless. Not only was each activity we desired to complete included, but having all tickets and drivers lined up was invaluable. There was minimal thinking necessary on our part as our travel specialist did all the legwork for us. They were also easy to contact when an issue arose that was not because of them.Show More
UNBELIEVABLE SERVICE! Our travel agent was open and available to help me plan my honeymoon from day one, and always listened and provided expert advice. She gave me all the time I could have asked for and more, and provided multiple iterations of our itinerary as we talked through different options and opportunities. She coordinatated many special little surprises during our trip that truly made us feel special, and all of her suggestions and recommendations proved to be exemplary. She reached out to us several times during our trip to ensure everything was going as planned, and worked with our hotels and resorts to ensure we had al the documentation we needed for the next leg of our trip. She was a delight to work with, and not only would I use her company again in the future, I will be suggesting them to anyone and everyone I know looking to travel in the region.Show More
Ivana and her team were all just absolutely wonderful! They were super responsive and attentive to us during the duration of the trip. For example, we were so taken by the beauties of the Adriatic and asked Ivana to schedule a sailing tour for us at the last minute -- and she did it! The sailing tour was one of our highlights. We were grateful that Ivana took all our input in from the beginning and designed a special tour to our interests and preferences. A key piece of advice we received was to focus our trip along the south and the coast for the time we had, and we are so grateful we did that as it allowed us to truly enjoy this part of the country. Ivana took the time to come and meet us in Split which was a pleasant surprise and personal touch. We truly enjoyed our stay in Split. The staff and service at the hotel were simply superb. It was also a treat being so close to the center of Diocletian's palace and walking distance to the waterfront.Ivana was also very good about ensuring that we were aware of COVID-19 testing and guidelines, especially since we crossed the border to Bosnia-Hercegovina. And, even though we had travelled with our own COVID-19 testing kits to return to the US, she was ready to facilitate our COVID tests while still in the country.Show More
Choose my travel specialist! This would be the best advice I could give anyone willing to travel to this wonderful European country. I cannot begin to express how amazing Filomena and Jorge were on this trip! My wife and I just completed our postponed honeymoon, due to covid-19, and the trip was certainly worth the wait. From the very beginning, Filomena was on top of EVERYTHING! She worked with me through multiple revisions of the trip and came up with a perfect itinerary for us as we did not know much about what to see in Portugal to start. She re-arranged our trip once we gave our flight details so that we would not be too exhausted on either day (arriving or departing), was able to upgrade us to 5-star hotels for no additional cost, even pre-loaded a GPS for us with all of our scheduled destinations along with others to break up our drive. All of which were organized in sequential order for each day! It was just another personal touch that we didn't expect but made the trip that much easier! Her and Jorge met us at the airport and took care of everything we needed to get us our rental car and made sure we had everything squared away before we started our journey. Our trip itinerary was updated every day with finalized times and locations for our tours. We were looking for a no-stress vacation so we could just simply relax and this is exactly what we got. It is not an exaggeration when I say this was the most well-planned vacation we could ever imagine.Show More
Our trip was wonderful. This travel agency did a great job planning our customized itinerary. Because of their well planned day to day activities, it became very enjoyable and memorable trip. They arranged the car service with driver/guide throughout our trip. Very knowledgeable and friendly guide. They even go out of their way to show us extra things.From beginning of planning a trip to the end they were very accommodating of our needs and based on that theirs suggestions were perfect. Their restaurant suggestions was very good they even made reservations for us. Very polite and wonderful people.Thank you so much for making out trip perfect. We were lucky to meet Zala in person.special thanks to our guide and drivers - Goran in Croatia and Peter in Ljubljana.Show More
This travel agency was great! We had such a great time on our trip and it was more than we ever imagined! We had never gone to Ireland and/or the UK before, and travelling can be even more daunting in the time of COVID-19. Stephanie and her colleagues made sure that we were still able to do everything we wanted to and get through the COVID-19 requirements as smoothly as possible. Thank you, Stephanie, for your help in our incredible, unforgettable adventure.Show More
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