Thank you for planning this vacation for us. You did a fabulous job. Travelling with kids requires a lot of mindfulness, but you had it all covered! Every one of your drivers and tour agents were on time, very presentable, professional, courteous and friendly. Each hotel was centrally located to the main attractions. This was my first time booking with Zicasso and I'm absolutely going to do it again. I had zero stress on this vacation as you handled it all. We dealt with the travel designer in Barcelona and every time I reached out to her on my trip, she was quick to respond. While booking the trip she listened to what I wanted and worked around it make sure we got it done. Thank you.Show More
We use Zicasso for almost all of our travel adventures and we must say this Greece travel agency provided one of the best travel experiences we have had. From start to finish, the service was superb. Irene and her team listened intently during the planning process and crafted a custom trip that exceeded our expectations in every respect. The itinerary was well paced, the guides were extremely knowledgeable (many with university degrees in archeology), the drivers courteous, helpful and punctual, the accommodations superb, and the restaurant recommendations delicious. Irene actively stayed in touch with us throughout the trip via a local mobile phone she provided that was pre-programmed with every phone number needed for our entire 30 day trip: her office, the guides, the drivers, the hotels, and many restaurants.When Olympic Airlines did not deliver our luggage on a return flight from Naxos to Athens we called Irene on the phone she had given us, explained the situation and then handed to phone to the Olympic baggage desk representative. Irene spoke to her in Greek and then took over the entire expediting process of getting the luggage delivered quickly to our next stop in Napflion so we could focus on our trip and not on trying to get our luggage. It was truly remarkable service.We will return to Greece in the future and we will definitely use this travel agency again.Show More
I only contacted the agency a month before my trip and Ana put everything together fast and according to my preferences. The agenda was great and had some special moments. All went of well and Ana regularly followed up and made sure all was well. She also got me a restaurant reservation in a very popular place at the Algarve on short notice that I could not make myself. I had a great trip and can recommend this travel company and Ana wholeheartedly!Muchas Gracias! Obrigado!Show More
This travel agency was great! We had such a great time on our trip and it was more than we ever imagined! We had never gone to Ireland and/or the UK before, and travelling can be even more daunting in the time of COVID-19. Stephanie and her colleagues made sure that we were still able to do everything we wanted to and get through the COVID-19 requirements as smoothly as possible. Thank you, Stephanie, for your help in our incredible, unforgettable adventure.Show More
UNBELIEVABLE SERVICE! Our travel agent was open and available to help me plan my honeymoon from day one, and always listened and provided expert advice. She gave me all the time I could have asked for and more, and provided multiple iterations of our itinerary as we talked through different options and opportunities. She coordinatated many special little surprises during our trip that truly made us feel special, and all of her suggestions and recommendations proved to be exemplary. She reached out to us several times during our trip to ensure everything was going as planned, and worked with our hotels and resorts to ensure we had al the documentation we needed for the next leg of our trip. She was a delight to work with, and not only would I use her company again in the future, I will be suggesting them to anyone and everyone I know looking to travel in the region.Show More
We had a wonderful experience with the tour designer at the travel company. He created a truly once in a lifetime trip for us, and connected us with an incredible private guide. We experienced more than we ever could have hoped for. By far, everything about this trip exceeded our expectations. The tour designer was always readily available and made the process of international travel during the current pandemic very easy. Thank you for a fantastic trip!Show More
We had an extraordinary travel experience in Germany with the help and guidance of our travel specialist. In spite of traveling in the midst of COVID-19, Ellen worked with us to develop an extraordinary journey in Deutschland. Our travel specialist certainly lived up to every aspect of the company name. My wife and I covered several states during our seven day excursion on the ground. We visited the Rhine Valley, Mosel Valley, Ramstein, Heidelburg, Rothenburg, & Munich and several other stops along the way. The accommodations, transportation and overall care was comforting and exceeded our expectations. The guides were top notch, and I can’t image this trip without them. Trustworthy, detail oriented, and assuring: you can’t go wrong with our travel specialist!Show More
Absolutely excellent experience with this travel team from the first contact! The travel designer asked questions about our likes and dislikes, goals in our vacation, and budget. The initial proposal required only a very few changes and the designer was receptive to those changes. Our trip to England and Ireland included excellent hotels, restaurants (and recommendations where appropriate), safe and dependable private tour guides, and transportation arrangements. Had only one glitch with the rental car reservation and our travel designer was promptly working on it when we returned.Show More
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