Our Europe Travel Specialists

I will discuss the experience in phases. The experience itself was overall a five, but only due to the service provided once there.
Booking and presale: Communication was great. I worked with Kjartan directly and he provided lots of information. Pricing came quickly and there were reminders to book due to things selling out.
Once booked, communication slowed to a crawl. We did not get a complete itinerary until a day before we left. Part of this delay was because we were waiting on a cancellation to book our final hotel, but it was stressful. I was told, "Don't worry, I have it taken care of", which held zero weight when I hadn't met the person in person. I asked direct questions that were not answered directly for days to a week. I feared making the final payment, feeling like we may have been scammed with our down payment. The only thing that made me feel secure was that it was through Zicasso and they would back their agents/tours. I was given the WhatsApp of our tour guide and information about what happens at pick-up only after I asked for it. Ahhhh!
Arrival: In a complete turn of events, the rest of the trip was bliss. Our guide and Kjartan showed us all the majestic beauty of Iceland. They accommodated every request and suggested things when we were noncommittal. Our guide became a part of our family on the trip. We sang songs, went out to dinner, and took endless photos and videos together. She could not have been more kind, welcoming, and gracious. Our three-year-old son fell madly in love with her and she and him created a special bond. Our tour could not have been better, with times being booked and times of rest. We always felt like our guide would take care of us. I could not be more thankful for her.
Overall: I would highly recommend this travel company to friends/family, but push for what you need prior to the visit.

My wife and I were extremely pleased with the entire experience with Zicasso and the tour operator. From the initial exploration with Zicasso on the different things we wanted to experience during our time in Greece to the regular communication before, during, and after with the tour operator, we finished the trip feeling like we experienced everything we had hoped to experience at an extremely high level. We will definitely use this experience as a start for a continued relationship with Zicasso.

Everything was perfect! From the wonderful drivers, guide, restaurant reservations, and constantly receiving updates on our daily activities from Zicasso’s trip coordinator, everything was perfect!

Zicasso’s travel specialist and her team were fantastic. They were very responsive and quick to make changes when our arrival flight was delayed a day. The experiences were tremendous and the meeting times and contact points with various guides and drivers in several cities were well organized and seamless.

This is the second trip that I have booked through Zicasso. This trip included everything that I asked for.
Our time at Oktoberfest was definitely a highlight and an unforgettable experience! We were paired with guides for Neuschwanstein Castle and Dachau, who were knowledgeable and helped us better understand the German culture, as well as historical context. I loved just walking the streets in Salzburg; it is a gorgeous city!
The tour operator, overall, was responsive to my questions and requests; I was very happy with them. I would recommend this tour operator to anyone planning to travel to Germany and plan to use Zicasso for my next family vacation.

We had a wonderful itinerary, great accommodations, and guides!

Zicasso’s travel agent and I discussed what I wanted to see and experience on a trip to Norway. She presented me with a very detailed itinerary that, indeed, included everything on my list. All of the pick-ups, transfers (luggage and people), and tours were seamless. The tours she set up for us were either private or with very small groups, which, for the amount of money we were spending, seemed appropriate.
When there were any changes in our itinerary once we were on the road, she communicated promptly and resolved any potential issues in advance for us. She also checked in at various times along the way to make sure everything was to our satisfaction. I felt that we were in professional and capable hands the whole time.
This was the second time we have enlisted Zicasso to create a memorable vacation for us. Each of these big annual trips has been literally a "trip of a lifetime" for us. Thank you to Zicasso for connecting us to our travel agent!

Zicasso's travel designer and the tour operator set up a great schedule. I was actually very surprised by how well the activities were balanced throughout the day. I never ran out of things to do and only had to skip a few locations on one day, most likely my fault for enjoying the places for too long at the beginning of the day. I would highly recommend the tour operator for setting up a great schedule for your visit to Iceland and booking all the necessities (e.g. car, hotel rooms, etc.).
They were also very helpful leading up to the trip to accommodate some last-minute changes and to help answer all of my questions before I arrived. Thank you so much for helping to create some great memories of my time in Iceland!