Iceland Travel Agents & Reviews

Comments 1) I really appreciate how fast you guys responded to issues that came up and they were corrected quite quickly 2) All of the guides that we had were excellent and really knowledgeable, especially the climbing guides. 3) The areas that we visited were quite good and enjoyed the food in almost every place we went too.Some Negatives 1) I had asked some very specific questions in regards to gear prior to leaving the states. Had I listened to your colleagues and not brought equipment I'm not sure that we would have been able to do some of the things that were scheduled. I know that the mountaineering boots were the main one and to your defense yes you can use crampons with hiking boots but its quite uncomfortable and one of the guest that did use them did struggle a bit with the hike. Also when were doing the glacier hike in Valldal our guide did not have mountaineering boots so had we not brought our own that hike would have not happened either. He indicated to us that their service does not provide those and that our travel company was informed of that.I realize that a lot of people don't understand the difference between hiking boots, mountaineering boots, and how crampons adapt to those but that is an important factor when it comes to mountaineering. So all in all my comments with this are I would recommend understanding the gear list prior to providing that to your guest. I also did ask to see if our travel agency asked about the gear list prior to these hikes and it was my understanding that this did not happen which is quite disappointing for the total cost I spent on this trip. They informed me when I showed them that this was a standard list that you guys use which was quite evident when I compared the gear list that they provide on the Svalbard cabin hike.2) In regards to Svalbard I had requested stopping at Pyramiden either on the way to or back from the cabin. When we spoke via email that was a big part of going to the cabin and the glacer as well as part of the cost which was my understanding as to why you selected it. Also with that said when you look at your itinerary it says at the bottom that we would visit Pyramiden. This did not happen and when I asked the guides about it they indicated that it was not part of the tour. Could you please explain this to me and why this did not happen and what recourse I have? 

Iceland was spectacular and our tour guide and tour group (Andres from the travel agency) was 5-star.Our 14 day trip to Iceland was a complete success thanks to the knowledge and hard work of both the agency and our incredible guide.  Every step of the trip was well planned!  The suggested itineraries were sensational and we (family of five) felt that the trip was customized for us and allowed us to get an amazing feel of the country and its people. Even when there were challenges (daughter getting hurt on a snow mobile and bilzzard like conditions making driving difficult and cancelling our hotel stay), due to the hard work and creativity of our guide and Andres, all worked out great. I would highly recommend them for anyone planning a trip to Iceland and they are a true 5-star experience.

My sister and I decided to do a last minute trip to Iceland at the end of August. Omar was great in scheduling all the excursions we wanted to do while we were there. This was our first international self drive trip that we have done.  The itinerary was helpful to get us to each location everyday. Omar checked in to see how we were doing during the trip. When we changed an excursion he was helpful to get us something different to do. I would recommend Omar and the travel agency. We had a trip of a lifetime. 

We were thrilled with our trip plan, and Lisbet was responsive, friendly, and accommodating whenever we had questions. We also loved that we could experience some of the more touristy spots while going off the beaten path for a more authentic Icelandic feel. We will reach out in the future when we plan to return to Iceland, as you all made the trip seamless from a hike to an excursion - everything was in order and timed accordingly. Cheers to more adventures to come! Thank you!

We just finished our trip to Iceland . From the very beginning phases , Adi from the travel agency was attentive to my ideas for our itinerary  while adding valuable insight into additional activities that would help to make for memorable experience.We experienced it all. Snorkeling the fissure ( with the best company, we didn’t wear dry suits and were in the water the longest. (I was hesitant but I didn’t  need to be ), walking the glacier, ATV riding ( some of the most beautiful areas) horseback riding, descending into a dormant volcano and so much more. Small hikes, warm baths and film sets rounded the trip off. I would be remiss if , I didn't add that we had a great guide. He made sure everything ran smoothly. When the weather caused whale watching to be cancelled, he immediately went into a plan B mode. He was easy going and made sure we were where we needed to be, when we needed to be. He was friendly and answered all our questions. When our son was stuck in Iceland after our trip ended , he reached out to them to see if he could help. As a side note , we were promptly refunded for the whale watching which was cancelled. This is a top notch company. I will use them again when we come back for the Northern lights. I would highly recommend them . 

We've used many travel consultants/agents.  Bernard and Lana helped us put together our most recent trip, three+ weeks in Europe with our granddaughter.  They're among the best with whom we've worked.  They were responsive to our stated wishes, had good ideas, and accepted and implemented our numerous changes before and during the trip.  Most important, the logistics they arranged worked--their were no missed connections, no local guides or driver no-shows.  The local guides the Steiners arranged were top drawer, with excellent English and congenial personalities.  We'd definitely use the Steiners again.

I will discuss the experience in phases. The experience, itself, was an overall 5 but only due to the service provided once there.Booking and presale - communication was great. Worked with Kjartan directly - lots of info, pricing came quickly, etc. reminders to book due to things selling outOnce booked: communication slowed to a crawl. We did not get a complete itinerary until a day before we left. Part of this was because we were waiting on a cancellation  to book our final hotel but it was stressful. I was told "don't worry I have it taken care of" which holds zero weight when I haven't met a person, in person. I asked direct questions that were not answered directly for days to a week. I had fear of making the final payment feeling like we may have gotten scammed with our down payment. The only thing that made me feel secure was that it was thru Zicasso and they would back their agents/tours. I was given the WhatsApp of our tour guide and what happens at pick up only after I asked for it. Ahhhh!!Arrival: In a complete turn of events, the rest of the trip was bliss. Our guide and Kjartan showed us all the majestic beauty of Iceland. They accommodated every request and suggested things when we were noncommittal. Our guide became a part of our family on the trip. We sang songs, went out to dinner, took endless photos and videos together. She could not have been more kind and welcoming and gracious. Our 3 year old son fell madly in love with her and she and him created a special bond. Our tour could not have been better with times of being booked and times of rest. We always felt like our guide would take care of us. I cannot be more thankful for her.Overall: I would highly recommend this travel company to friends/ family with the caveat of trusting that they will handle things but push for what you need prior to visit. 

 I had the pleasure of having Harpa as my travel specialist. This was my very first international trip that I did solo. I was extremely happy with having Harpa's knowledge of Iceland. She designed the perfect trip. I explained to her my interests and things I wanted to do. Harpa was very attentive to all my questions and concerns. I really appreciated Harpa checking in on me while I was there. I couldn't of done this trip without Harpa.