Our Iceland Travel Specialists

We loved the troll tour of the Ring Road. Our guide was great. It was very active, with some hilly climbs, which were challenging. Most of the tour hotels were good, but there were limited food choices in some locations, especially for vegetarians.
Our hotel in Reykjavík was fun and we enjoyed the restaurant there. The hotel was a bit noisy at night. We found and recommend a local café across from the Hallgrímskirkja as well.
In Norway, we loved our rooms in Bergen, looking out on the water. Our driver there was very nice. We enjoyed the train to Flåm, but wished we’d had two nights in our hotel in Balestrand, as it was exceptional. Food was included and very nice. We might have enjoyed a day tour with a local guide if we’d had more time. The ferries worked well.
Thank you!

Zicasso’s travel company’s help was invaluable in ensuring we got the experience of a lifetime. They took the time to understand our interests and delivered an itinerary that was PERFECT.
While we were there, our travel specialist and his team were readily available if we had questions or needed assistance. The accommodations they booked for us were outstanding; exactly what we were hoping for. They also helped us navigate the reduction in daylight hours so we could leverage sights during sunrise and dusk. We got lucky with weather, but I will say, Iceland in winter is not for the faint of heart. We saw the aurora borealis four times. Mission accomplished.

First of all, Iceland is a beautiful country. All the people involved in our trip, the drivers, and Zicasso’s travel company were fantastic and professional. Our agents were fabulous.

The trip was AMAZING! Lapland, and our resort in particular, was beautiful. We never thought we'd enjoy the cold and snow as much as we did. To start, the cabin was great. Small, but who spends time in the room? Being able to see the aurora borealis lying in bed and looking up was spectacular. The entire property was pristine and gorgeous. There was so much to do and we tried to do most of it.
We did the sauna, with a cold plunge in the frozen lake, snowshoeing, sleigh rides, reindeer feeding, dogsledding, aurora hunting (right before we got in the van to go look for the aurora, it showed up right over our heads at the resort), snowmobiling, and ice cart racing. Every activity went smoothly and the activities staff and guides were all incredibly knowledgeable and friendly. We had such a great time!
The food... wow! We had food that we wouldn't normally eat and all of it was terrific. The wait staff were friendly and quick. The front desk never tired of our questions (we asked a lot) and was super-helpful. Everything we needed was provided, including really warm and new snow suits and boots (very necessary), and even snowshoes at the cabin itself. If we wanted to cross-country ski, the skis were available any time, at no charge. There were even places to hike or snowshoe to where there was a lean-to and fire pit, and they even provided the wood, matches, and fire starter. There was nothing we could ask for that wasn't already provided.
Even though it was a long trip from the United States, and we like to travel to different places, I think we may return to this resort again.
We would absolutely use Zicasso's travel specialist again. Our travel specialist was really helpful in setting up this trip. We knew almost nothing about Lapland and Finland in general. She walked us through planning the trip, asked poignant questions (steered us away from the tourist traps), and gave great advice. Recommending our resort was perfect. Also, we changed the plans a few times (flights, whether to take a day in Helsinki, etc.) and she flexed with us easily. Even the details, like scheduling our activities and setting up dinner reservations, were taken care of, with little effort on our part. Thank you so much for the trip of a lifetime!

I will discuss the experience in phases. The experience itself was overall a five, but only due to the service provided once there.
Booking and presale: Communication was great. I worked with Kjartan directly and he provided lots of information. Pricing came quickly and there were reminders to book due to things selling out.
Once booked, communication slowed to a crawl. We did not get a complete itinerary until a day before we left. Part of this delay was because we were waiting on a cancellation to book our final hotel, but it was stressful. I was told, "Don't worry, I have it taken care of", which held zero weight when I hadn't met the person in person. I asked direct questions that were not answered directly for days to a week. I feared making the final payment, feeling like we may have been scammed with our down payment. The only thing that made me feel secure was that it was through Zicasso and they would back their agents/tours. I was given the WhatsApp of our tour guide and information about what happens at pick-up only after I asked for it. Ahhhh!
Arrival: In a complete turn of events, the rest of the trip was bliss. Our guide and Kjartan showed us all the majestic beauty of Iceland. They accommodated every request and suggested things when we were noncommittal. Our guide became a part of our family on the trip. We sang songs, went out to dinner, and took endless photos and videos together. She could not have been more kind, welcoming, and gracious. Our three-year-old son fell madly in love with her and she and him created a special bond. Our tour could not have been better, with times being booked and times of rest. We always felt like our guide would take care of us. I could not be more thankful for her.
Overall: I would highly recommend this travel company to friends/family, but push for what you need prior to the visit.

Zicasso's travel expert was fantastic. Everything was planned perfectly. He was quick to respond and was available from beginning to end, making sure everything went as planned.
The tours were wonderful and we couldn't possibly have had a better guide! Our guide went above and beyond to make sure we had the most personalized experience.
We would 10/10 recommend.

Our tour was terrific. The activities, sites, and hotels were first-rate. The "pace" of the trip was excellent, not too leisurely, but not hurried. Zicasso’s tour operator was very easy to work with and very responsive. We highly recommend them.