Switzerland Travel Agents & Reviews

We had a wonderful trip of Switzerland, something we would never be able to arrange by ourselves. The choice of hotels was excellent, their location was very convenient with beautiful views. Included breakfasts were outstanding. Generally suggestions of activities was very practical. Swiss rail system impressed us with its organization, cleanliness and timeliness. First class tickets is a great way of transportation. Several times we run into trouble and Bjorn was always there to help us. Guided tours in Zurich and of Chillon castle were very interesting. Very friendly people always ready to help!

The hotel in Prague was one of the best boutique hotels we have stayed at.  Their customer service was second to none! The hotel in Vienna was fine.  They didn't have hardly any customer service and the bed was very hard.  Also it was much larger than we had requested.  The hotel in Budapest was also larger than we would have liked but they made up for it with their great customer service.  We took a wine tour in all three cities.  The one in Prague was the best.  The one in Vienna took us to one winery and one wine bar.  Not what we were expecting.  The one in Budapest took us to one winery and a restaurant that our guide said only made wine as a hobby and it wasn't very good.  Why take us there?Both food tours, Prague and Budapest, were very good with the guide in Budapest one of the best food tour guides we've had.We enjoyed the tour to Karlstejn Castle however, there were three tours available and we were only  signed up for the basic.  We really wanted to do another but our guide said it wasn't possible.  I do think when there are options, the client should be allowed to choose.  We enjoyed the support with the drivers, and emails from the travel agency along the way.  This is about our fourth trip planned by Zicasso and we will continue to use your services and recommend you to others.  Thanks for all of your help. 

Our family planned a German ski vacation about a year ago and looked to Zicasso as our guide.  The suggestions made by our travel planner (this travel team) and his German team made the trip one we will always remember!  We did experience some issues with the planned guides, but we resolved them without deterring from the enjoyment of the day and our planner made it right at the end of the trip.The Garmisch area we visited and the quaint villages we traveled through on our way to Innsbruck were truly awesome to experience.  It was just what we hoped for, and we received such personalized service that we will use Zicasso again.  We highly recommend this travel planner for anyone's German adventures!the S. Family

We've used many travel consultants/agents.  Bernard and Lana helped us put together our most recent trip, three+ weeks in Europe with our granddaughter.  They're among the best with whom we've worked.  They were responsive to our stated wishes, had good ideas, and accepted and implemented our numerous changes before and during the trip.  Most important, the logistics they arranged worked--their were no missed connections, no local guides or driver no-shows.  The local guides the Steiners arranged were top drawer, with excellent English and congenial personalities.  We'd definitely use the Steiners again.

Wow - what a fantastic trip we had to Switzerland which was perfectly planned by the attentive and detailed Devaki.  We interviewed 3 or so travel agents to help us with our trip planning to Switzerland for our family of Husband and wife and our 4 adult sons.  We wanted something unique and special.  We wanted to see the beauty and landscape of the countryside and mountains.  We wanted to explore, hike and be in nature.  We also wanted nice hotels, transportation and cuisine.  We had an extensive list of places we wanted to see.  Dev. listened, took notes, asked questions, shared her experiences and created a trip and itinerary that encompassed all that we asked for and then some.  Dev and her team are outstanding.  Their attention to details is above and beyond.  The knowledge her team has of the destinations and travel in general came through with well planned trip to Switzerland.  The response team they have in place while traveling is so helpful for when questions or concerns arise.  They respond quickly and take care of any and every issue that came up, which were very few, maybe just one.  I would not hesitate to recommend Dev and her team and I would certainly use them again for future travel.   

Cindie from the travel agency planned a marvellous trip to London England and Paris France for my daughter and I.  She found the perfect hotels for us and booked the most amazing tours with expert guides.  Our walking tour in London with our guide was a highlight for us.  We felt like we had spent the day with a very knowledgeable friend.  In Paris, the highlight was most certainly our evening tour in the iconic 2CV car.  We truly felt like celebrities driving through the streets of Paris.  Our guide had chosen the perfect French music to play during our tour and planned our arrival at the Tour Eiffel perfectly so that we would arrive in front of it on the hour as the sparkling lights were turned on.  

We cannot say enough good things about Jake and the travel agency.  In the normal course of events we would simply give him 5 stars for a quality tour, well organized and with all the right connections. If the measure is "standard service" Jake was top-shelf.But what REALLY set Jake apart was his in-trip assistance when things went wrong.  On our way out to Germany the airlines lost our luggage.  Because we were moving most days, the airlines didn't seem to get the hang of how to have our luggage catch up with us.  If we had been required to deal with that ourselves we would have spent hours each day on the phone on hold trying to talk to someone.Jake took that all onto his own shoulders for us.  We gave him all the information and he, quite literally, got up early in the US to make calls to Germany for us.  The airlines failed us miserably -- but Jake kept after them on-and-on-and-on until eventually (7 days later!) our bags caught up with us in Munich.  None of that would have happened without Jake who went above and beyond to help us.  Even more impressively, since we had been obliged to buy clothes and luggage, Jake got us a full and complete settlement of all of our expenses.  In the end, we were not out-of-pocket a single penny.  And so the great pain in the rear became an amusing adventure we can tell about our trip.In short, in a time of crisis, Jake came through big time.  We would go back to him in an instant for travel assistance.