Switzerland Travel Agents & Reviews

I found Zicasso on an internet search for senior travel. After contacting the company regarding their proposed two-week tour of Switzerland and Austria, I received proposals from two companies within a couple of days. While the companies' proposals varied from the advertised one, I found our travel agent was the most responsive. Through an email survey, phone calls, and Zoom, he assisted me in planning a trip that met our interests, needs, and budget. Surprisingly, Zicasso was able to save us money on our air flights as well.

Our agent fulfilled his offer to contact us daily via text to ensure each step of our trip went smoothly. Even with the eight-hour time difference, he was available by phone when we landed and had difficulty locating our driver. Through a flurry of texts, the driver was located and we connected. When reserved seats on the train were required due to heavy holiday volume, he made the arrangements. The accommodations were wonderful.

Obviously, a lot of knowledgeable thought and care went into the planning. From recommendations of places not to miss to restaurant recommendations, he made it so. We were guided, but still had lots of free time and flexibility, and mainly private tours. We will plan our trips this way in the future – our agent’s excellent service and personal attention made this trip a total success.

Switzerland is a beautiful country and our travel itinerary covered so many interesting sights and such lovely landscapes.

We were well prepared with our well-planned itinerary, reservations, and pre-purchased tickets and vouchers. The daily execution was terrific. We met numerous local guides at a variety of stops and all were timely and informative. We caught trains on our own and met drivers. All went without a hitch.

In some locations, we had a full-time guide and driver. He was terrific. A lifetime local with great information and stories. He was pleasant and efficient, and really an asset for our time in Switzerland.

Zicasso’s travel operator and his team did a great job in all the preparations, suggestions, and execution. He spent a lot of time tailoring our itinerary, which we appreciated.

The Zicasso tour company proved to be a super travel partner for my wife and me on a two-week trip to the central European cities of Prague, Salzburg, Vienna, and Budapest. They worked with us closely on the front end to identify our goals and interests, and structured the trip to fully meet those goals and interests.

While traveling, their operational manager was in regular contact with us and available on relatively short notice. The itinerary was completed without any hitches, and the guided tours, landmark sights, classical concerts, and timing all worked out well.

Each of the four selected hotels were winners! They were located at central spots for easy walking to most activities. The day-by-day tour itinerary was immensely helpful.

We could not have had a better experience. Our travel agent and the team at our Zicasso travel partner were fabulous.

They built a wonderful itinerary that really fit our interests. All of the tours were top-notch. Each of the hotels exceeded our expectations and all of the dinner reservations were wonderful!

They were responsive as we built our trip and were always available while we were traveling when we had questions.

Zicasso’s travel agent was outstanding. He was able to tailor a trip with guides and drivers who were very knowledgeable of the regions I had an interest in seeing, especially when they included a side trip or two off the beaten track. I especially appreciated the flexibility of guides who adjusted sightseeing agendas to eliminate items I had no interest in (usually in the package deal) in favor of nearby places I did have an interest in. Overall, it was important to start planning for the trip about six months in advance because of the importance of being able to secure hotel bookings and arrange guides and driving services early on. My travel agent was very good at getting back to me immediately and informing me of costs and progress made, and to suggest alternatives or offer a reality check or two, and so on.

The hotels I stayed in were basic, which was all I needed. The only observation I had was that the pillows in all the hotels were much too soft; not supportive for seniors who might need something firmer. My favorite hotel, a delightful historic novelty, was in Leipzig. The staff were friendly and very helpful. It was also very quiet and had a relaxing atmosphere.

I experienced very helpful staff at a B&B in Berlin at the beginning of the trip. They were informed of my lack of knowledge of technology and acted to help out. However, on the very last day I was there, the clerk refused to help, saying it wasn't his job to fulfill my request. I requested that he check on two items for me, one on the time of the taxi service scheduled to pick me up, which was in conflict with an airport departure time. He refused to help me check to see if any airline changes had been made to the departing flight schedule. It would have taken him about three minutes to check on this and I went to seek his help at a time when there were no other customers arriving or requiring assistance. I commented to him that the manager told me I would get help, but he refused to do any more than just dial a number for me to confirm a pick-up time with the service. I had the feeling that this young man could not deal with anyone who did not have modern technology capabilities. He probably needs more customer service training for managing a senior who was known ahead of time to have these specific communication limitations.

There was a problem, in this regard, with the information the driving service had about my departure time. They had me scheduled for a pick-up two hours later than what I needed. This had to be changed to the earlier departure time that was originally scheduled. Fortunately, a driver was found and I got to the airport on time, and everything went smoothly thereafter. I think there was probably an information transposition mistake with scheduling the pick-up for the time I needed to be at the airport. Everything worked out in the end.

The guides were all friendly, personable, and professional in their knowledge of the places we visited. Their enthusiasm and depth of knowledge for their area of expertise were exceptionally good. Our guide in Berlin was outstanding in this regard and covered a lot of ground and places in eastern Berlin that I did not know about, along with the places I had a real interest in seeing. Our guide and driver in Spreewald and Sachsenhausen was also great in knowing the layout and context of the excursions. Our Dresden guide was an artist with deep knowledge of Dresden’s historical sites and masterpieces of art, music, and the history of the city. Our guide in Leipzig, Erfurt, and Halle was great at pointing out good photo ops and managing shorts to nearby attractions.

Overall, the trip was an outstanding success. The conclusions drawn at the end of each day were that the day had been a very enjoyable experience. The driving trips to get to each site were also a feast for the eyes; we appreciated the beauty of the green countryside and the cities and towns. I definitely would like to return to Germany with the help of agents like ours.

My sister and I had a wonderful trip! We used Zicasso's travel agent to plan it. From the beginning, all our questions were answered and they offered suggestions along the way.

Everything was planned out for us, including private and small group tours. Transportation, if needed, was all arranged. Directions and maps were provided, if needed, along with any tickets for trains and tours.

All our hotels were conveniently located and we were within walking distance from restaurants, shops, and metro systems. We really appreciated that.

I highly recommend this travel company and wouldn’t hesitate to use them again. I can’t thank them enough for planning our trip, which has provided so many lasting and priceless memories!

Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns.

I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!