Australia Travel Agents & Reviews

We planned and started paying for this trip about a year before we actually went on. Our trip planner from the travel company stayed in contact with me during the time and answered every question I had come up prior to the date we finally flew out.I believe the cost of the trip was very good.Once on the ground everything flowed exactly by the itinerary and we had no issues at all including pick ups and reservations.The hotels that were selected by the travel company were great

This was a trip of a lifetime.  We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia.  You name it we were going to do it.  This truly was an itinerary with planes, trains & automobiles.  Let's not forget to include boats, helicopter, camel and kayak.  We had such a variety of things planned including wine tasting in both NZ and Australia.  I can't say enough good things about our travel company!!!  In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there!  No stone was left unturned, even when the fires occurred in Australia.  Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th.  No problems with Covid-19, we continued on with our itinerary.  Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland.  On to Queenstown which is delightful and Milford Sound for an overnight on a ship.  Absolutely beautiful.  Glad we did this vs a day trip or boat ride.  We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains.  Breathtaking!!  Picked up a rental car and drove to Franz Josef to climb the glacier.  We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake.  Again a train up the Pacific Coast which is beautiful to Nelson.  Kayaking, hiking and a catamaran in the Tasman Sea.  What scenery!!  Up to Rotorua for more fun.  Well this is where the wheels starting coming off of our fun.  Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers.  Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted.  She made alternative suggestions, we made the decision to extend in NZ.  As our trip went along, things kept changing....  NZ decided to shut down on March 25 midnight.  Our new flight home was March 29, then March 27.  She worked with us so closely and was so helpful she actually got us a flight home on March 25.  While we were having fun and enjoying ourselves, this company was working for us behind the scenes.  You can't ask for more than that!!  By the way, we came home and quarantined.  To date, we're healthy.

This trip to New Zealand was the time of our lives.  We have traveled extensively but never with an agent doing the all nitty-gritty suggestions and arranging.  We are now spoiled.  Our agent listened to our interests and desires and pointed us to activities that might interest us.  We then choose those that were appealling to us and he proceeded to organize the trip.  This included precise information on the mode of transportation to and from each destination activity.  The itinerary was planned and accepted.  While en route, we choose to change a plan and this presented no problem and we were quickly accommodated.

I was pleased with the tour planner’s itinerary. We did most of the excursions as planned. Our planner has done excellent job in providing proper accommodations and excellent excursions. I fell in love with New Zealand. We loved Queenstown the most, would have loved to stay there for an additional day or two and cutback on Christchurch.Thanks for making this vacation a memorable one.

Despite having to return 11 days early, I would say this was one of the best trips we've ever taken. Our travel planner set up a trip to remember with off the beaten track adventures and once of a lifetime things to do.He was also fantastic and a lifesaver with regard to the COVID-19 issues. He went above and beyond to take care of our revised travel plans and refunds and is still taking care of us. We would definitely use Zicasso and our travel planner again!

We selected this tour company to create our itinerary for our 2020 trip to Australia and New Zealand because we wanted a customized and unique experience through a local company and after my first call with the two travel planners, I was completely sold that they were the right fit for our group.  They were just very kind people who were clearly passionate about traveling, and they really listened to what our group was interested in and the type of travelers we were.They were absolutely amazing from the very first communication all the way until our trip concluded.  Every element of our trip was seamless, stress-free and effortless on our part; the boutique accommodations they set us up with were fantastic, and the activities and day trips they arranged far exceeded our expectations.  We had some weather challenges during our trip that caused a few activities to be cancelled or changed; they were absolute rockstars in getting an alternate agenda set up for us last minute.  It was also great having an in-country resource to help with other changes and questions along the way.  I believe I have interacted with most of the team throughout the experience and they have all been fantastic to work with.I am typically the trip planner amongst my friends and family, so giving up the controls for the planning our trip to Australia and New Zealand was a huge change for me!  This tour company is truly first-class, full-service, and just a wonderful team to work with!  We hope to visit both Australia and New Zealand again in the future and will absolutely go back to this company - as cheesy as it sounds, they made our trip a real trip of a lifetime!  If you are considering utilizing local and passionate travel experts to help plan an unforgettable trip, I highly recommend the tour company!

Our trip to New Zealand and Australia was well planned and our travel designer provided guidance and insights that led us to places we would not have discovered on our own.  The destinations and the accommodations in New Zealand were excellent.  Unfortunately, our visit to Australia was cancelled due to COVID-19.  This resulted in some changes as we tried to make our way back to the US.  The trip specialist in the Auckland office was most helpful in extending our hotel reservation.  

New Zealand is amazing country and 2 1/2 weeks wasn't nearly enough time.  We planned the trip because our daughter was studying abroad in Wellington for the semester.  Our travel planner tailored the trip to our specifications, quickly making any and all necessary changes.   Traveling from the South Island to the North, the itinerary was thorough and included maps, directions as well as additional activities to do in each location.  We arrived on the South Island, just after a heavy rain storm that closed Milford Sound.  This was to be our first excursion and we were a bit disappointed.  We contacted our travel planner and her team in New Zealand who were diligent in trying to rebook a modified version of the tour.  Due to weather it did not happen, but the customer service exceeded our expectations. The rest of our time went as planned with awe inspiring scenery from glaciers to geothermal sites and relaxing daytrips to wine regions and beaches. The real testimony of our travel company's "above and beyond" customer service came four weeks after we returned home.  Our daughter's program was canceled due to COVID19 and she needed to return home before June.  Neither United or Air New Zealand would help us with rebooking.  We called our travel planner and she immediately contacted the airlines having new tickets issued within a day.  When these flights were canceled, she again contacted the airlines and found a flight to get her back.  We can't thank her enough for handling this stressful situation.