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Australia Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in Australia

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Ratings of Zicasso's Service
Travel agent David in Australia

David's Travel Agency

4.8

 Based on 91 reviews

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See David's profile

Destinations:

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Australia
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Belize
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New Zealand

Verified Review

Deborah W.
Submitted on 5.16.2022

This travel company worked with us to create the trip that we wanted. They always replied speedily and completely to any questions we had during the planning process. Our guide in Quito was excellent. She was very knowledgeable and extremely helpful as we transitioned to different areas on our trip. The lodge in the Amazon basin was everything we expected and more. We saw so many birds and learned so much about the Amazonian rainforests. Our trip to the Galapagos was also so special. All of the crew of the boat made us comfortable and provided us with a wonderful experience. If someone is interested in the Amazon and the Galapagos, we would recommend this trip and this company without reservation as they checked off all our boxes.

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Travel agent Rossean in Australia office

Roseann's Travel Agency

4.9

 Based on 229 reviews

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See Roseann's profile

Destinations:

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Antarctica
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Australia
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Cook Islands
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Fiji
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New Zealand
2  More

Verified Review

Kristin B.
Submitted on 4.24.2020

This was a trip of a lifetime.  We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia.  You name it we were going to do it.  This truly was an itinerary with planes, trains & automobiles.  Let's not forget to include boats, helicopter, camel and kayak.  We had such a variety of things planned including wine tasting in both NZ and Australia.  I can't say enough good things about our travel company!!!  In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there!  No stone was left unturned, even when the fires occurred in Australia.  Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th.  No problems with Covid-19, we continued on with our itinerary.  Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland.  On to Queenstown which is delightful and Milford Sound for an overnight on a ship.  Absolutely beautiful.  Glad we did this vs a day trip or boat ride.  We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains.  Breathtaking!!  Picked up a rental car and drove to Franz Josef to climb the glacier.  We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake.  Again a train up the Pacific Coast which is beautiful to Nelson.  Kayaking, hiking and a catamaran in the Tasman Sea.  What scenery!!  Up to Rotorua for more fun.  Well this is where the wheels starting coming off of our fun.  Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers.  Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted.  She made alternative suggestions, we made the decision to extend in NZ.  As our trip went along, things kept changing....  NZ decided to shut down on March 25 midnight.  Our new flight home was March 29, then March 27.  She worked with us so closely and was so helpful she actually got us a flight home on March 25.  While we were having fun and enjoying ourselves, this company was working for us behind the scenes.  You can't ask for more than that!!  By the way, we came home and quarantined.  To date, we're healthy.

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Travel Agent Kate in New Zealand

Kate's Travel Agency

4.9

 Based on 56 reviews

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See Kate's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Ken B.
Submitted on 7.5.2022

The trip was the kind of experience you have once in a lifetime - that's the expectation I set out and that's exactly what we achieved. Actually I should say that it exceeded my (our) expectations. Each place we visited was an entire "experience", and something that we will remember forever. I feel like Kate (from our travel agency) and her planning played a huge role in that success. She really excelled at listening to what we wanted, putting together the best options, and really custom crafting everything. It was not flawless, but I didn't expect that as it was pretty complicated with a lot of moving parts. But the few times we needed help or an adjustment, Kate was right there with us taking care of things. Gave us a real sense of comfort knowing that she was just a text or email away and would instantly respond. Most everything was flawless - we did ask for one change along the way, and she proposed a second change when a better hotel option opened up. Beyond that, the biggest challenges we faced was just airline delays, and that is impossible to control. We had several guided (private) tours and a couple of small group tours, and Kate just picked the best of the best for each of our experiences - we had folks were who both expert and personable.

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Travel agent Dick in Australia office

Dick's Travel Agency

4.9

 Based on 170 reviews

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Destinations:

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Australia

Verified Review

Nita K.
Submitted on 3.3.2020

A group of 10 people (5 couples) have been planing a trip to New Zealand and Australia for the last 5 years.  Our travel designer with this travel agency finally helped us make it happen this past February 2020.  She took into consideration our needs, interest, activities we like, vegetarian meal needs and planned a 16 day trip for us.  The final Itinerary was very well organized and detailed, it included description and website connection to  air line details, hotel to airport transfers, hotels at each locations, all the tours and activities we were schedule to do.  It also included all additional activities we planned  ourselves ( we had at the last minute added 2 night stay in Fiji, and we had booked our own international flight.)  Their agency App, helped my group so much on a daily base to know what we were doing and where we were going.  Our travel designer being a local Australian, made it easy for us to call her anytime we had questions or concerns, which she took care of immediately.  My group all agreed that we will use the designers's services again for future tours to other countries.Thank You travel designer for making such a Memorable trip to New Zealand and AustraliaK. Group

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Travel agent Rick in Australia

Rick's Travel Agency

4.9

 Based on 133 reviews

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See Rick's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Jen W.
Submitted on 12.9.2021

We had the most wonderful 15 days in French Polynesia that I could’ve hoped for! Rick was so helpful in getting us prepared for knowing what to expect across our many islands and excursions.  The trip was set up to let us experience a wide variety of things from cultural, historical, water and land excursions.  The recommendations for the types of accommodations in the locations were spot on!there was a small service worker strike that had the potential to impact our transitions through the islands and I return home. I reached out to Rick over the weekend as soon as I learned about it. He was so responsive, and very helpful. 

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Travel agent Sharon in Australia office

Sharon's Travel Agency

4.8

 Based on 740 reviews

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See Sharon's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Caledonia
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New Zealand
2  More

Verified Review

Linda B.
Submitted on 4.4.2020

New Zealand is amazing country and 2 1/2 weeks wasn't nearly enough time.  We planned the trip because our daughter was studying abroad in Wellington for the semester.  Our travel planner tailored the trip to our specifications, quickly making any and all necessary changes.   Traveling from the South Island to the North, the itinerary was thorough and included maps, directions as well as additional activities to do in each location.  We arrived on the South Island, just after a heavy rain storm that closed Milford Sound.  This was to be our first excursion and we were a bit disappointed.  We contacted our travel planner and her team in New Zealand who were diligent in trying to rebook a modified version of the tour.  Due to weather it did not happen, but the customer service exceeded our expectations. The rest of our time went as planned with awe inspiring scenery from glaciers to geothermal sites and relaxing daytrips to wine regions and beaches. The real testimony of our travel company's "above and beyond" customer service came four weeks after we returned home.  Our daughter's program was canceled due to COVID19 and she needed to return home before June.  Neither United or Air New Zealand would help us with rebooking.  We called our travel planner and she immediately contacted the airlines having new tickets issued within a day.  When these flights were canceled, she again contacted the airlines and found a flight to get her back.  We can't thank her enough for handling this stressful situation.

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Travel agent Steven in New Zealand office

Steven's Travel Agency

4.9

 Based on 137 reviews

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See Steven's profile

Destinations:

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Australia
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New Zealand

Verified Review

Toon J.
Submitted on 6.6.2022

My husband and I decided to make our first visit to New Zealand for our long-awaited honeymoon. Due to the duration of our trip (24 days), the short timeframe leading up to our departure date and the fact that we weren't planning to drive, we decided to engage a travel agency to help us with planning the trip. We got to know of this travel company via Zicasso and it was such a pleasant experience from the start to the end of our trip. The planning started with a phone call from the owner Steven who sought a better understanding of our preferences and offered a broad proposal/recommendations for our travel itinerary, thereafter we worked closely with his colleague Amanda to plan out the details leading up to our trip. The communications were done via email - replies were prompt and Amanda was detailed and open to our suggestions when we wanted to make changes to our itinerary, at the same time offering alternative options based on her local expertise in response to our feedback. The entire trip was smooth-sailing and we had no issues with the accommodation, transport (private transfers, intercity bus trips etc) and activities that our travel agency had arranged for us, making the trip stress-free and so enjoyable. They were also readily contactable in case we had any questions or require urgent assistance. We also appreciated the extra touches we'd received during the trip as our travel agency had kindly informed the operators that it was our honeymoon. All in all we are extremely glad to have chosen this travel company to plan our New Zealand trip and would not hesitate to recommend them to others in the future!

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Travel agent Quinn in Tahiti

Jo's Travel Agency

5.0

 Based on 24 reviews

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See Jo's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Katerina G.
Submitted on 11.18.2021

I absolutely loved working with Jo. She knows her islands! She was the only travel agent who actually listened to me and took into consideration my preferences, instead of just sending me a bunch of options and asking me to pick what I wanted to do. The best part of working with a travel agent is that they get to know you and plan the trip just for you. Jo did just that! I highly recommend working with her travel agency. 

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Featured Reviews

Luxury Australia Vacation Review: Sydney, Melbourne, Uluru, Lizard Island, Great Barrier Reef, Snorkeling, Wine Country Tour

DB

Dawn B.
Jun 13, 2022

Working with Kate was wonderful! It was our first time to Australia and we wanted to see as much as possible while we were there. We talked initially so she could find out exactly what we wanted. Then she put together an amazing itinerary.Kate was very responsive by email throughout the trip to make sure everything was going smoothly! Definitely a personal touch. I could always reach out to her and she responded immediately - especially comforting as we were in a foreign country and she was in the same time zone there!Thank you for a first class experience!

Australia Vacation Review: Sydney, Great Barrier Reef, Kakadu National Park, Ningaloo Reef, Swimming, Wildlife

CO

Christine O.
Jul 07, 2022
Penny at this travel agency really helped us put together a wonderful and memorable trip. She listened to our requests and desires and made other suggestions. We had originally planned to go three years ago and had to put on Covid hold. When Australia announced they were opening their borders to International travelers, Penny was able to put our trip together. We were able to experience everything we wanted and more.

Luxury Australia & Fiji Trip Review: Sydney, Kata Tjuta, Uluru Sunrise Trek, Kangaroo Island, Daintree Rainforest, Wilson Island

KB

Ken B.
Jul 05, 2022
The trip was the kind of experience you have once in a lifetime - that's the expectation I set out and that's exactly what we achieved. Actually I should say that it exceeded my (our) expectations. Each place we visited was an entire "experience", and something that we will remember forever. I feel like Kate (from our travel agency) and her planning played a huge role in that success. She really excelled at listening to what we wanted, putting together the best options, and really custom crafting everything. It was not flawless, but I didn't expect that as it was pretty complicated with a lot of moving parts. But the few times we needed help or an adjustment, Kate was right there with us taking care of things. Gave us a real sense of comfort knowing that she was just a text or email away and would instantly respond. Most everything was flawless - we did ask for one change along the way, and she proposed a second change when a better hotel option opened up. Beyond that, the biggest challenges we faced was just airline delays, and that is impossible to control. We had several guided (private) tours and a couple of small group tours, and Kate just picked the best of the best for each of our experiences - we had folks were who both expert and personable.

Luxury Australia Trip Review: Melbourne, Phillip Island, Uluru, Alice Springs, Great Barrier Reef, Snorkeling

GC

Gail C.
Jun 12, 2022
Our agent was always available for questions. She was prompt in notifying us of changes to our trip when needed. All aspects of our trip were taken care of--transfers to and from airports, flights. All details were given and we never had any glitches. We visited 4 cities in 10 days so it was a packed trip but it was all taken care of easily. Our snorkeling trip was cancelled due to a boat issue and we were rebooked with another company and the agency took care of the rebooking and assumed the additional cost. 

Luxury Australia Vacation Review: Sydney, Melbourne, Freycinet National Park, Kangaroo Island, Mornington Peninsula

JL

Jacquie L.
Jun 09, 2022

In our 40 years of traveling, we have never had a better travel agent than Kate. During our year of planning for an Australian trip, Covid complicated everything from hotel accommodations to airlines to varied Covid protocols, yet Kate made it happen.There were problems along the way, due to unanticipated events, yet Kate miraculously made everything work in the final analysis. She even contacted us before we could let her know when there was a problem.We can’t imagine what she could have accomplished without Covid. We hope you’ll use her services and expertise for your Down Under travels.Tom M and Jacquie L

Travel Review: 4-Week Australia & New Zealand Vacation, Auckland, Rotorua, Christchurch, Melbourne, Alice Springs, Uluru

LD

Laura D.
Jun 15, 2020
For a variety of reasons, our dream trip to New Zealand and Australia ended up having to be planned at the very last minute. Our travel planner was INCREDIBLE at meeting our timeline needs and adapting to unpreventable changes, navigating our preferences, and working with our budget. She also stayed in touch with us throughout the entirety of the trip. Our dream trip turned out better than either one of us could have imagined!!

Trip Review: Australia & New Zealand Vacation, Sydney Harbour Sailboat Ride, Australian Open, Phillip Island, Hobbiton

EB

Erica B.
May 07, 2020
Our travel company was absolutely outstanding!I contacted our travel coordinator to plan my trip to Australia/New Zealand in January 2020, and from the first conversation, I knew I had chosen the right company. Our travel planner listened to what I wanted to experience and planned the most amazing trip for me, right from the moment we exited the airport. We loved the luxurious touches, such as the personal luxury car service, the hotels and the small group tours which were truly amazing. Our travel planner and his team made the booking experience very easy, and he made himself available for any questions, to make sure we were prepared for the trip.This was by far, my best trip ever. Thank you to our travel company.

Luxury Australia Vacation Review: Great Barrier Reef Charter, Sydney, Great Ocean Road Drive

JA

Joe A.
Mar 11, 2020
Excellent travel company, and very easy to work with despite the many time zone differences.  I loved the attention to detail and the different recommendations that were made as we planned the itinerary.  The tour guides, hotels, ground transportation and in-country flights were all great.  We had some concerns that we were using a NZ travel company for a trip to Australia, but there were no issues.  They know Australia well, and when we needed them when we were in country, they were very accessible.

Luxury Australia Travel Review: Sydney & Hamilton Island, Sightseeing

GL

George L.
Jun 10, 2020
Our travel planner was a delight to work with   She was extremely helpful and accommodating.  We appreciated that she interviewed us to ascertain our personal preferences for accommodations and sight seeing   The trip started off wonderfully.  We just wish it hadn't been cut short by Covid-19.   

Australia & New Zealand Travel Agent Review: Coach Tour of the Pacific, 5-Week Trip

RK

Rose K.
Mar 20, 2020
the itenerary was just as we hopedwe had to work post the fires in Australia and the Coronavirus to get home and our travel planner helped with everything
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