Australia Travel Agents & Reviews

Because we knew little and wanted to enjoy the New Year's celebration in Sydney, Australia, we found our travel agency on the internet and contacted them with regards to such a trip. We were planning 2 years in advance because of Covid.We found the right company. During the 2 year wait, we became less able to handle a lot of walking and riding and our travel agency was able to adjust our schedule to our needs.  The trip to Sydney for the New Year's celebration is a great experience. Included in our trip was a journey on a cruise ship. The service was magnificent, the food above excellent, especially if you like seafood. The activities aboard required a bit more youth than we had but the ships' personnel accommodated us and helped us to participate in all.  AND the fireworks on New Year's Eve are worth traveling across the globe to experience. Sydney does it all. Also included in our trip were private tours: one to the Blue Mountains where a delicious lunch was served in full view of the area and stops included a wild animal park and one of the Royal Horticultural Gardens. Another included a tour by cart of the Royal Botanical Garden in Sydney; we liked this one so much we rescheduled a second tour to see the sections of the garden we didn't have time for the first time.   The planning and accommodations made by the agency and the ability to change activities even during the trip itself made this travel company stand out above the rest.

Our 3 week trip to New Zealand was well planned and executed. We were met by friendly drivers who were on time and knowledgeable about the country. We visited wonderful old growth forests on hikes led by passionate leaders and learned much about the country’s trees and unique plants as well as birds. We went to beautiful wineries and tasted delicious wines. We visited museums, botanical gardens and roamed the cities. We travelled by boat, car and railway. We canoed, visited caves and trekked in valleys ringed by sky-high mountains. Some of our planned excursions, such as swimming with dolphins, helicopter ride to Franz Joseph Glacier and whale watching, were cancelled because of rain and bad weather, our travel company reimbursed us for the amount we had pre-paid.

Rick with the travel company did an amazing job putting together this memorable 3 week journey to New Zealand for us.  He spent time with us up front to get to know us and provided an itinerary that was a perfect fit.  Part of our journey was on our own but he also provided very helpful advice for that part as well.  He was always available and quick to respond to our questions (and we had a lot of questions).  About 3 weeks before the trip we had a web conference and he went over ever detail.  Every single activity and all the lodging were perfect for us. The itinerary he provided guided us very well. We could never have put such a seamless package together on our own. Everything he put together was 'spot on'.  He is very professional and we can't thank him enough for making this dream of ours come true. Our three experiences with Zicasso have been excellent.  This is our favorite way to travel!  Debbie and Mike M.

The trip was absolutely amazing and it was wonderful to be able to give a budget and the travel coordinator organized absolutely everything for us so we didn’t have to think and only had to get there and enjoy. We will definitely be using this service again for long trips out of the country. I will highly recommend this service and our travel coordinator to others looking to travel out of country and look forward to many more hassle free vacations like the African trip we took.

Following a Backroads multi-adventure trip to New Zealand, we worked with Shelley to plan a multi-adventure itinerary in Australia. This was our first time visiting Australia (and our first time working with Zicasso) and Shelley was great to work with and coordinated a variety of desired experiences (and all the necessary transport and hotel reservations) in Sydney, Port Douglas/Cairns and Melbourne. In addition, she helped coordinate our travel logistic to and from Auckland, New Zealand.I wouldn't hesitate to recommend Zicasso as well as Shelley and our travel agency to anyone interested in visiting Australia.

Great to work with Kate — highly recommend. Asked about preferences and then created recommended itinerary. The itinerary she created for us was well planned and exceed our expectations. Had great mix of activities and downtime. All arrangements went smoothly. Had great accommodations well located so we could easily explore various locations, had highly personalized tours with great guides, transportation to and from airport great. And, 24/7 support a plus, as travel at times can have some unexpected delays. Did have to use 1-2 times as had delays (eg. flight very early, traffic, etc). Organized so well that I was able to fully enjoy the experience. 

Jo planned an excellent trip for us to Australia. We had so much fun. Jo listened closely to what we wanted to see as well as our physical abilities and she planned a perfect trip for us. We started in Sydney just before New Year's. We went to the Blue Mountains, the Sydney zoo, the opera house and watched the fireworks on New Year's eve. Then off to Port Douglas where we had a tour that took us snorkeling on the Great Barrier Reef. It was fantastic! We took a Skyrail above the Rainforest and a train back. Then off to Melbourne where we stayed for a couple of days. From there we caught a cruise around New Zealand which we are still on.

Our 6 week trip to Australia and New Zealand was the trip of a lifetime. It was delayed by approx. 2 years due to...YOU KNOW WHAT!!! Our first post Covid adventure. The fine-tuned itinerary allowed us to see so much and drive between locations at our own pace and explore. Many options and suggestions gave us things to do when the weather wasn't perfect.The boutique hotels that Helen in Australia and Jo and Amanda in New Zealand arranged for our stay were all unique and lovely. Sometimes we stayed up late chatting with the owners or managers of the properties. Our tours and excursions were really nice and personalized .The agents at this travel company were in contact with us during our trip and kept us updated with any time changes for flights or tours. They were also very responsive to any questions we had during our trip.My only regret is that we didn't have more time to spend in several of the locations.This is the 8th trip that we have taken using Zicasso vetted travel companies. Can't wait to start planning #9