Rafa's Travel Agency
Based on 29 reviews
Communication and organization was great for our trip.We had extreme weather interfere with our flights and original itinerary and they helped to adjust our trip to offset our delayed arrival. It made a very stressful situation so much easier! The fast responses from our travel agency helped to make changes quickly.Our private transport communicated the night previous to pick up each day and the tours/activities were amazing! Our original itinerary said we were responsible to purchase our tickets to Magdalena Island. We did not realize until the night before that these tickets sell well in advance. We were pleasantly surprised to find our tickets were already purchased for us, but any traveler who needs to purchase their own should be warned to do so in advance so as not to sell out. For a future traveler, I would offer more details about the Torres Del Paine trek. The sleeping bags were not pleasant smelling, so preparing a traveler to consider buying their own or bringing febreze may be helpful. Also, an extra warning to double check the Refugio accommodation on the final email sent the night before departure. An assumption that things are how you previously thought put us in a situation with no food or dinner due to our arriving at the incorrect Refugio.
Kieran's Travel Agency
Based on 91 reviews
We loved our trip! It felt so personal and we were taken care of every step of the way. We visited, Buenos Aires, the Pampas region, Mendoza, and Iguazu falls. All our flights went smoothly and we were met each time with an English speaking guide to get us settled at our next stay. All of the different locations offered up great cultural experiences, the hotels that were chosen were wonderful! We can't say enough about the Argentinian people - so so nice!
Mauro's Travel Agency
Based on 152 reviews
The travel agency was excellent. One driver was 25 minutes late picking us up for a transfer but this is more a poor reflection on the transportation company used than on the travel agency. Most of the transfer agents used did not greet us with cold water. This is a simple low cost way of welcoming people, like us, that have traveled great distances to bring our business to you.
Sebastian's Travel Agency
Based on 34 reviews
Sebastian and Nicholas were absolutely great. They met with us many times before the trip began to make sure we were able to do and see everything we wanted. Then they arranged for spectacular hotels , private friendly, knowledgeable guides and made informed suggestions. They arranged all air and ground travel accommodating our physical limitations. Once in county they contacted us several times a day to see if they could assist in making our trip the best it could be. The guides they selected were very knowledgeable and answered all our questions including historical, geological and landscape issues. All of the guides knew how to get us to the spots everyone wants to visit , like the falls , the glaciers , the art and tango venues but at times and locations out of the main stream tourists. For example. The guide they selected to show us the falls was a former park ranger. He knew the times all the “group tours” would go on the standard trails so we went on them in reverse seeing the exact sites but without the crowds. The hunting lodge they chose in Córdoba was 5star ! Great food , very comfortable rooms , great wine and unbelievable hunting. My wife doesn’t hunt so they arranged a private gaucho tour for her along with a visit to a local art display and 5 star restaurant. The lady selected to guide us around Buenos Aires showed us the whole city and the delta area explaining the historical , political , and cultural issues. I could go on and on. Suffice it to say we had an enjoyable vacation
Paulo's Travel Agency
Based on 49 reviews
This was the trip of a lifetime for us and we couldn’t have been any happier with the amazing itinerary that covered all of our wishes and more. The travel company was outstanding! Their partners were interesting and cared for all of our needs every single day of this 5 week trip. Every flight, transport, and tour went off without a hitch. We really appreciated the constant communication and care from the team with the thoughtfulness of covering birthdays, retrieving a lost iPad, and flexibility of slight itinerary changes that arose.This was our second trip with zicasso and we will do it again!
Alejandro's Travel Agency
Based on 146 reviews
Alejandro from our travel company helped us arrange a trip for my 78-year-old father and my 2 sons to Argentina, Antarctica and the Falkland Islands. It perfectly met their desires, calendars and budget. Lots of pre-travel forms and doctors' approvals were needed by the excursion cruise line. Alejandro helped guide us through making the cruise arrangements and getting the paperwork correctly submitted on time. He was extremely responsive to all our needs and did an outstanding job at everything we would expect of a high-quality travel agent.But that was just the beginning. Many great travel agents can help plan a wonderful trip, but the very special ones are able to help when things go wrong or opportunities present themselves, and quickly make adjustments. Things started going wrong after the first leg of the trip. The connection in Dallas was delayed overnight so my Dad and sons were not able to check in with the cruise line’s travel agent in Buenos Aires the day before the cruise ship left from the southern tip of South America. Instead of having a day to tour Buenos Aires and follow the lead of the cruise line's travel agent to get to their charter flight, their flight from Dallas didn't arrive in Buenos Aires until after 1 a.m. the next day; exactly when Argentina’s World Cup Championship team arrived to a million fans swarming the airport and all roads to it.Alejandro anticipated the problem and arranged to have our guide meet our flight to ensure that my family got through airport construction and to the terminal where their charter was to depart from. My family didn’t know which of 2 airlines their charter was with or when it was leaving. Alejandro had tracked down and coordinated with the person in charge of getting cruise passengers from the city and onto the charter flights, so our guide could get my family checked in ahead of the others. The travel agent responsible for the other passengers for the cruise was stuck in traffic with them and was hours late getting to the airport. By the time they arrived, we had been checked in and were ready to go. My father is a very experienced traveler, but readily admitted he could not have found out where they needed to be and gotten there or found the cruise line’s travel agent without the assistance Alejandro arranged. Alejandro's anticipation of the problem enabled my family to avoid massive stress and possibly to miss the connection to their once in a lifetime expedition.Then, the night before the return flight from Tierra Del Fuego to Buenos Aires, my family found out that their charter flight would leave much earlier than expected. My Dad and sons would have an 8-hour layover at the Buenos Aires Airport. Alejandro was able to arrange for our guide to take them on a tour of the city during their layover and get them back to the airport on time. Thus, through Alejandro’s great effort, my family got to see Buenos Aires which they missed doing earlier in their trip because of their flight delay in Dallas. The bottom line is that my Dad and sons avoided stressful disasters and had the trip of a lifetime together thanks to Alejandro’s skill and determination to make it happen.
Lucas' Travel Agency
Based on 15 reviews
Lucas and his team at this travel company planned an excellent trip for us. They handled the details that ensured that everything went smoothly and that we saw all the sights we wanted. As local agents, they knew which tour company at each location provided the best experience. They customized our itinerary to ensure that we caught our flights. They rebooked a tour for us that was cancelled because of weather, without us having to do anything. They even suggested restaurants.There are many, many decisions you need to make if you plan your own trip. Or, you can make the one decision to work with Lucas and this travel agency and everything else is taken care of.
Veronica's Travel Agency
Based on 2 reviews
We had an absolutely wonderful trip. Everything ran like clockwork. We were greeted by our driver in Orlando at the Santiago airport right on time. He was welcoming, warm and friendly. When we returned at end of the trip we were delighted when he surprised us at the airport. It was like seeing an old friend. The hotel in Santiago was a lovely place to start and our bike tour of the city was also excellent-bikes were a bit old but our guide was very knowledgeable. We ate lunch on the rooftop of the hotel and left the next morning for Futangue Park. The hotel was rustic and charming. The staff were very friendly. The bartender was adorable and made some amazing drinks for us. Our guide was delightful. We did a bike ride with him a beautiful hike and kayak on a lovely lake. He took us up to the top of the mountain and supplied us with a delicious snacks. The food at this hotel was delicious. We left and went to the hotel in Puerto Varas. We just loved this hotel with the beautiful views of the lake from our room to the gourmet meals and the spa. The highlight was having our guide who made the trip so extra special with his wit, knowledge and sense of humor. We learned so much and felt so safe as we hiked, biked and kayaked across the beautiful landscape. We loved when we stopped and he spread out the wine and the delicious coffee and snacks. He even made us a cheese board when we left. The winery was a great place to end the vacation. It was also beautiful and we had an excellent tour of the vineyards on foot and on the bike. We ended with the 5 course wine pairing lunch. The food everywhere was some of the best we ever have had on our travels.
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