Charlotte's Travel Agency
Based on 42 reviews
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We had a fabulous time. It was one of our all-time favorite trips. The places recommended and chosen by Zicasso’s planner and her company were perfect for us and covered well the varied interests of three people. She did an outstanding job and was very knowledgeable, sensitive to what we wanted, and responsive. She was also a genuinely friendly, warm, and wise person.
Japan was utterly fascinating and wonderful to experience. It is a perfect travel destination for Americans. It is just like here – busy, modern, technologically advanced, affluent, sophisticated, except everything is different.
Our guides were just wonderful and we learned so much from listening to and talking with them. They were very charming, very intelligent people who were very sweet to us. They, in their personalities, kindness, and knowledge, were a major part of the trip. I really could spend the rest of the review telling you about how wonderful they were and how they extended themselves for us – perfect guides who became friends.
Jeremiah's Travel Agency
Based on 97 reviews
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The trip exceeded expectations, especially as it was my first to Asia. When I first contacted Zicasso's travel agent, he responded immediately and spent time listening to my thoughts regarding the trip. He developed an itinerary based on our conversation. After several back-and-forth e-mails and calls, a final itinerary was developed. It provided the flexibility required and met all of my needs.
Our agent was most helpful in facilitating all of the arrangements, including hotels, flights within Thailand and Cambodia, and finding guides and drivers. The guides across the board were knowledgeable, responsive to my needs, cordial, and helpful. They accommodated any changes I requested, smiling the whole time.
The entire team was responsive through WhatsApp whenever a need arose during the trip.
I highly recommend our travel agency.
Albee's Travel Agency
Based on 5 reviews
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After returning home from a month-long trip to Asia, I am still wowed by the service provided by the travel agency and our guides in Vietnam. Since this was our first visit to the country, I reached out to the agency for itinerary recommendations, and thankfully, I was connected with Albee. She was incredibly responsive before and during our trip, and she paired us with such knowledgeable and hospitable guides.
Our first guide during the trip hosted us in Hanoi and SaPa. We opted to stay a bit more off the beaten path at an ecolodge which we can highly recommend, which is about 30 minutes away from the SaPa village center. We let our guide know we were interested in learning more about the local culture and exploring the countryside, and wow, he delivered!
We went on the most memorable hike through the rice terraces and stopped to chat with several villagers along the way. He knew everyone. On top of that, he taught us about local flora and customs while on the hike and then the bike ride. We are already looking forward to returning to the North and further exploring the Vietnam/China border, but only if we can do it with him! The mountains were truly the highlight of our trip, and it wouldn't have been possible without him as our guide. If you are lucky enough to add SaPa to your itinerary, do yourself a favor and request him.
Our guide in Saigon, which was the last leg of our Vietnam trip, was so accommodating to our changing needs. After a couple of weeks of travel, we arrived in Saigon wanting a more relaxing pace. She seamlessly made alternate arrangements for us that were a perfect end to the trip. The most hospitable moment from our entire trip to Asia came when we expressed an interest in visiting a local family. She immediately suggested that she and her family host us for lunch at their home in the Mekong Delta the next afternoon. This was such an unexpected yet memorable end to our time in Vietnam. Our guide’s and her family's hospitality were unmatched, and we were so fortunate to have her as our guide.
Denny's Travel Agency
Based on 5 reviews
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Our planner provided us with an imaginative itinerary that we would never have imagined ourselves. She was responsive with her suggestions and answers to our questions. We had planned to stay in Shanghai and perhaps to go out to one of the water towns, then our planner suggested that we think a little bigger and go to Huangshan and stay for three nights. We loved the boutique hotel, probably our favorite place.
Our trip required a lot of moving around, however our three guides and drivers got us to and from each location without a single misstep. We didn't waste a minute trying to figure out our logistics, and I would say that each one went above our expectations. Also, the Shanghai itinerary got us to the top spots without a hitch.
The only thing I would fault is that our guide in Huangshan did not speak English as clearly as we would have liked, but he certainly did his best. All three guides were soft-spoken, personable, and attentive to detail.
Also, while knowledgeable about China, none of the guides were academic or history experts. But we have no complaints!