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Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Charlotte in Kyoto

Charlotte's Travel Agency


 Based on 26 reviews

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Verified Review

Shari S.
Submitted on 10.29.2019

Our trip to Japan proved to be a wonderful experience thanks to Zicasso and this tour company who helped us craft a trip of our preferences along with their recommendations.    We worked with a travel planner who seemed to understand the kind of trip we imagined, some structure with flexibility and freedoms to explore on our own.  Our planner was always available and open to our interests.Every lodging was the level we hoped for, clean, great location, culturally interesting and authentic with great staff.  Our guides were so delightful, informative, friendly and so helpful.  We remember each one fondly with a grateful heart. We even experienced a typhoon in Tokyo!  Though a typhoon was not on our list, the company and their contacts in Japan took excellent care of us. Timely communication and immediate execution allowed us to continue our travel with minimal disruption and a sense that "someone" knew our situation.  We unfortunately missed seeing Mt. Fuji and the Hakone area, which could not be avoided due to the severe damage in the area due to Typhoon Hagibis.  But our adapted tour gave us opportunities in Tokyo and Kanazawa that enriched our trip.  This is our second trip with Zicasso, and it proved as smooth and wonderful as our first (S. Africa).I encourage anyone looking to travel to Japan or any other place Zicasso offers to feel confident they will receive the trip they desire.  Thank you!

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Travel agent Danny in China

Denny's Travel Agency


 Based on 5 reviews

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Verified Review

Nancy W.
Submitted on 11.15.2018

Our planner provided us with an imaginative itinerary that we would never have imagined ourselves. She was responsive with her suggestions and to answer our questions. We had planned to stay in Shanghai and perhaps to out to one of the water towns.  Our planner suggested that we think a little bigger and go to Huangshan and stay for 3 nights. We loved the boutique hotel--probably our favorite place.Our trip required a lot of moving around; our three guides + drivers got us to and from each location without a single misstep. We didn't waste a minute trying to figure out our logistics. I would say that each one went above our expectations. Also, the within Shanghai itinerary got us to the top spots without a hitch.The only thing I would fault is that our guide in Huanshan did not speak English as clearly as we would have liked, but he certainly did his best. All three guides were soft spoken, personable and attentive to detail.Also, while knowledgeable about China, none of the guides were academic or history experts.  But we have no complaints!

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Featured Reviews

China Luxury Vacation Review: Lhasa, Xian Terracotta Army, the Great Wall of China, Large Cities to Small Villages, Culture


Sherry Y.
Oct 21, 2019
We traveled with this tour company for 30+ days all through China and our experience was excellent. They were on it, in all aspects. From the knowledgeable and courteous guides to the transportation, tours, transfers and the care they made sure we were escorted and taken care of all along the way. We felt confident and comfortable in all the travel and the sites and tours that we went on were great and met all of our expectations. 

China Luxury Trip Review: Dali Three Pagodas, Dongchuan Red Lands, Lijiang, Hangzhou, Longsheng Rice Terrace


Joan B.
Oct 24, 2019
This tour company was very easy to work with. They listened to what we wanted, which was not a standard China tour, and came back with good suggestions. They would guide us when we were asking to go somewhere that would take up a lot of time due to its remoteness and offer another option.

China & Nepal Vacation Review, Terracotta Army, Biking Xi'an off the City Wall, Monasteries, Mount Everest Base Camp, Kathmandu


Rodney S.
Nov 29, 2019
The trip was fantastic. Everything went smoothly and all our guides and drivers were wonderful. We loved the app the travel company gave us that had all our trip details and lots of helpful and useful information. That was super useful and we could share it with our daughter as she tracked us from home. The accommodations were really nice. We only had one issue. The hotel in Shegar, Tibet - we realize that as we traveled further away from Lhasa in Tibet, the choices in hotels is very limited. But the room was freezing cold all night and the drains didn't work well, which normally isn't an issue, except the shower didn't have a separate stall, so the water just went all over the bathroom. Combine that with a floor drain that was extremely slow....we had a puddle in the bathroom for the night. Still not a big issue until you add in the freezing temps... Other than those two nights, the trip was wonderful! 

Japan, South Korea & China Luxury Vacation Review: 17-Day Tour, Excursions & Activities


Sara M.
Sep 30, 2019

We had a wonderful experience coordinated by our travel specialist!!! We had all things covered starting with the vacation schedule and all the way through. All those arrangements which were coordinated by the company and its partners were perfectly executed with all the details needed. The selected travel guides in all the cities in Japan, South Korea and China made us feel special and happy throughout the whole time in every city.

China, Nepal, Bhutan, Nepal & South Korea Review, Meeting Locals, Walking the Cities


Kenneth M.
Aug 12, 2019
The trip was very well organized. Becase of the countiries I visited, having to arrange visas and travel permits would have been extremely difficult to setup by myself.This is an excellent example of using a conpany like this tour company to schedule a full itinerary with guides, hotels, and tours to make sure you get the most out of your vacation time.

China Travel Agent Review: Rice Fields, Mountains, Relaxation, Culture


Mauri H.
Aug 15, 2019
We had a great time on this trip. The travel company representatives helped us plan and think through what was possible given our timeframe. The quality of local guides varied; some were just okay, others were great. When unforeseen circumstances arose where we had to change the last part of our trip, a travel specialist was responsive over a chat app so we never felt alone in trying to deal with the issue. 

Thailand, Cambodia & China Trip Review: 19 Day Tour


Louise M.
Aug 12, 2019
Our travel planner helped us plan our trip and was fabulous. He was very knowledgable, reliable, listened to us and was helpful. He suggested places and had no judgement if we didn't want to do something he recommended. Seeing he used to live in the area we went and had friends where we visited, in Thailand and Cambodia, he knew where we should go. Everything was organized - piece of mind! I would def recommend booking and planning your trip with this planner. 

Travel Review: Luxury China Tour, Beijing, Xian, Zhangjiajie, Guilin, Shanghai, The Forbidden City, The Great Wall, 2-Week Trip


Amy M.
Jun 19, 2019
The trip this travel company put together for my family (myself and my two boys age 18 and 20) was amazing. The trip was planned in one month, after I decided to go visit my son who had been studying for the semester in Beijing. Our travel specialist was responsive, and helped put together a trip which accommodated all our needs in less than one month!  He put together a trip of highlights (Beijing, Xian, Zhangjiajie, Guilin, Shanghai) that had culture, beautiful scenery and great food.  We mainly communicated via email, and our travel specialist would calm me down when I was getting anxious. Once we got to China all the guides were organized, knowledgeable, and easy to get along with.  We learned about China past and present, the people, and the food.  Our days were a perfect mix of activity and rest, especially traveling with my young adult children.   It was very special to have a guide who was proud of their city and its heritage show us around, versus one guide for the entire trip.  The planning and attention to all the small details made our trip easy and very enjoyable.  Even going to the train station was made doable having a guide come in with us and show us how to read the train ticket and where to go.  Taking this kind of stress out of traveling allowed us to enjoy the experience and relax.

Travel Review: China & Thailand Trip, Shanghai, Phuket, Bangkok, Chiang Mai, Elephants, Cooking Class, Kayaking, 10-Day Tour


Brandy P.
Jul 30, 2019
The travel company was an absolute pleasure to work with. Our travel consultants were extremely responsive, provided an amazing itinerary, and unparalleled support before, during, and after our trip to Thailand and Shanghai. It took so much stress off me to be able to use this company to plan the trip of a lifetime. I could not imagine how hard it would have been for me to plan all these things on my own. I am so grateful I found this travel company!

China Luxury Trip Review: Chinese Opera, River Cruise, Culture, Wildlife, Cities & Markets


Janice H.
Jul 06, 2019
This travel company provided superb service! Very single transfer was on time and excellently executed. All guides were knowledgeable and passionate about their country. This travel company would definitely be my only choice for further exploring Asia.
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