Charlotte's Travel Agency
Based on 27 reviews
Our travel company was wonderful. This is the second time we have started with Zicasso and on both occasions, we have been 100 percent pleased. Charlotte (owner of this travel agency) wrote a very comprehensive itinerary and provided private guides at each location per our request. She worked in conjunction with a Japan travel agency which, at the time we started our planning, the integration of a US agency and a Japan agency was required. We found that the two agencies meshed extremely well. The hotel selection was great. We requested hotels with a Japanese flavor rather than the standard commercial hotels common world-wide and we were very happy. Our guides met us each morning at the hotel and stayed with us the entire day. Each of them was totally versed on the area and went way above and beyond just touring us. For example, they would help us with restaurant selection and then take pictures of the restaurant and help us with the menu since we are unable to speak Japanese. They had pertinent pictures and maps for us and stayed right by our side. We rated each of our guides as a 12/10. They not only were concerned with what we saw but how we were doing and asked if we needed to eat, to stop for a bit, etc. Their human compassion blended with their knowledge of the area was beyond amazing. Both our agent from the Japan agency and Charlotte from this travel company stayed in close contact with us throughout the trip also. We never felt alone. Japan has been on our important list of must see places. We spent 14 days in this fabulous country and now have lifelong positive memories that were made possible by this travel team. Janet J.
Denny's Travel Agency
Based on 5 reviews
Our planner provided us with an imaginative itinerary that we would never have imagined ourselves. She was responsive with her suggestions and to answer our questions. We had planned to stay in Shanghai and perhaps to out to one of the water towns. Our planner suggested that we think a little bigger and go to Huangshan and stay for 3 nights. We loved the boutique hotel--probably our favorite place.Our trip required a lot of moving around; our three guides + drivers got us to and from each location without a single misstep. We didn't waste a minute trying to figure out our logistics. I would say that each one went above our expectations. Also, the within Shanghai itinerary got us to the top spots without a hitch.The only thing I would fault is that our guide in Huanshan did not speak English as clearly as we would have liked, but he certainly did his best. All three guides were soft spoken, personable and attentive to detail.Also, while knowledgeable about China, none of the guides were academic or history experts. But we have no complaints!
Albee's Travel Agency
Based on 2 reviews
The tour company did an excellent job in designing and organizing our 16-day trip to China. The trip planner's recommendations for sightseeing and hotels were perfect !The tour guides who the tour company assigned to help us were all very knowledgeable about their local areas and Chinese history and culture. They were able to discuss China's past and present with great expertise. All of the tour guides from the tour company were extremely nice and highly competent people who took great care of my wife and I during our tours and they were really great during the lunches that the tour company booked for us.The tour company's personnel were very responsive - they immediately dealt with any changes or additions to the planned tours and they made excellent suggestions about additional available sites and options in each area.
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