Cuba Travel Agents & Reviews

Our trip to Cuba with Zicasso and our travel agency surpassed our expectations. We had asked for a wide variety of activities and experiences and that is what we got. Thanks to Eli's excellent selections and the high-quality staff on the ground, the guide and the driver, we saw and learned a lot. Living in casas with Cuban families was enriching and the food in the chosen restaurants was exceptionally good. We wouldn't hesitate to travel with them again. Shirley S.

My family and I had a beautiful time in Cuba. We were VERY happy with this travel company. We had some flight delays at the very beginning of our trip and they were on top of that from the start.Next, our travel agency, listened to what we were looking for in our adventure to Cuba (culture, food, history, hikes and beach).Last and MOST important, they set us up with two of the most wonderful guide and driver. They were attentive to our needs, helpful with our ever growing list of questions and made us feel comfortable and at home on our trip.Cuba is one of the most beautiful Caribbean Islands we have ever seen. The people are just beautiful, the history of Cuba is amazing (and sad), the architecture is incredible and the food was just amazing. We never once felt unsafe on our tour of Cuba (Havana, Trinidad and Varadero).

Although we had some reservations about traveling to Cuba we were pleasantly surprise about how smooth and enjoyable this travel experience was. The attention to detail, caring nature of the all the staff in the island and especially a rock star of a guide were "top notch". We even had a misadventure with the airlines on the way back (no fault to the travel company) and they were able to immediately and effectively jump into action to remediate the situation. We were so impressed with Eli and her company that turn around to the US and booked our next vacation with them.

The travel company and Eli were nothing short of fantastic. The trip Eli curated for us to Cuba was perfect. Everything was taken care of - from accommodation, to food, drinks, sight seeing, and transport. She arranged a fantastic guide and private driver/car. Both the guide and the driver were great and took care of every need we had - even going so far as to wait in line at high demand restaurants so we had a table ready when we arrived. We stayed in Casa Particulars in Havana, Trinidad and Varadero. Eli personally inspects all the Casa Particulars that she will put her clients in - and they were all fantastic - clean, spacious and with the most gracious hosts. In addition to the accommodation, Eli also books at the best restaurants in each town hence we had some memorable meals which turned into not just eating but culinary experiences. The itinerary was packed with great tours and excursions - we enjoyed them all, which is a rarity! We visited Cuba over the Christmas / New Year's period, which is great weather-wise. The highlight of our trip was meeting Eli for a New Year's Eve party she organized for all her guests - the cherry on top of a spectacular trip!

The travel company gave us an unforgettable trip. For background, we travelled to Cuba less than a week after the island was hit by Hurricane Ian. Eli from the company was in touch with me the entire week leading up to the trip updating me with how the area we were travelling to was faring. The day before we left she made some last second  itinerary adjustments, completely flipping the two towns we were travelling to so the harder hit area had another two days to clean up. For a country we didn't know much about, the travel company made us feel completely at ease. The guides were friendly and knowledgeable. We worked on our Spanish so we could speak to the driver. Our guide was a wealth of knowledge, and was clearly a trivia fan like I am. At times they kept offering to stop talking so my wife and I could enjoy each others' company, but honestly we were having such a great time interacting with them that we just kept speaking with them. We stayed in two beautiful guest houses. The food was included in our trip, and the guides' choice of restaurants was impeccable. Everywhere we went the people were so friendly. We weren't sure what to expect, as we left the company build our itinerary, but we ended up with a very busy and interesting trip. We took a cooking class, visited a local garden, toured parks, went to the beach, and saw various historic sites including the memorial to the USS Maine and the yacht Granma. If we return to Cuba we will use this travel company.

We cannot stop glowing from our trip. Cuba was a glorious place for our family - with music, art, beaches, history, & great food. The travel company did a great job of pacing activities and were very flexible if we needed more time or to change it up because the baby needed a nap. They even arranged babysitting so my husband and I could have date nights! The houses we stayed in were beautiful, the breakfasts one of our favorite parts of the day, and conveniently located. Our guide and driver were kind and informative.We also booked our trip with not much advance notice. Because of the agency's great service, there was no stress for us, they covered it all. The agency booked all of it and got us our visas. I almost didn't believe it was going to be as smooth as it was. Everything about this trip, and agency, we recommend. 

A great trip with a great package provided by our travel agency. The accommodations were homey, spacious, and comfortable. The restaurants were excellent. The guide and driver were very professional.

Everything went exactly as planned. Eli listened to us and executed perfectly. From the hotels to the guides, the sites and restaurants. We were met at the airport in Havana by a driver of a classic car and a guide. Both stayed with us for 5 days. They were very knowledgeable and we were completely comfortable in their presence and enjoyed their company and learned a great deal from them. Everything we were told was prepaid in advance was indeed included and even a last minute lunch place change didn't cause any issues. The places we stayed matched our criteria completely including safety, locations and cleanliness. The people that own and work at each establishment were fabulous and made us great breakfast every morning.The dinner restaurants that Eli planned for us were beyond fabulous. She nailed it! We ate in a farm to table home that is top rated in Vinales where the owners came and spoke to us and in Havana the superb, cool and delicious meals were literally highlights of our trip. Each evening after dinner we experienced local music in a different club.

Amazing staff. From the start Eli was always responsive to questions and worked to accommodate all our requests. Once we arrived there the guide and drivers were dedicated to making our experience the best possible. 

Wow. All I can say is WOW. If you're thinking of going to Cuba, GO. If you need a travel planner, use this company. It will be among the most memorable and excellent trips of your life. My daughter and I just returned from 9 days in Cuba. It was truly a life-changing experience. We genuinely got a deep immersion into the culture, the people, the country and the amazing things it has to offer. The agenda put together by this travel team was spectacular. We visited a tobacco farm and learned how to roll cigars and how to smoke them, we had a session with the young dancers at a Dance school, had Cuban cooking lessons, visited an organic farm, a mosaic city, hiked into the rain forest, visited museums and learned so much. I am truly only scratching the surface. The food was AMAZING - far better than I expected. Prepare to skip or share meals because there is so much delicious food. The accommodations were excellent - in family homes but with private baths, breakfast and comfortable surroundings. But the best part of the trip was the excellent partnership planning by the travel planner (and her extremely knowledgeable son). I don't think I ever emailed my planner where she didn't respond within 10 minutes and was ALWAYS flexible in accommodating our needs. Here advice was priceless and I felt so safe with her plans and style. And...I can't say enough about our guide and our driver. They were with us the entire trip, always with a smile, a helpful hand, super flexible and just plain good fun. It made all the difference. Cuba is not an easy trip. The distances are far and the infrastructure is difficult. But don't let that stop you. You can have the best of both worlds through this travel team. Immerse in Cuba but at a comfort level you're used to in the U.S. Be prepared for long distances in a '53 Chevy or the like. There is no other way to see the country. DON'T limit yourself to Havana. We loved Trinidad and Vinales so much. Be flexible...the restroom situation is not like the U.S. but with a little flexibility you can manage that. We didn't drink tap water but bottled water was very accessible and reasonable. The food is unbelievable. Bring good walking shoes, layers for unexpected weather and a flexible attitude. Listen before you "tell". You'll hear the Cuban perspective which is why you're there!!  AMAZING!!!