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Ratings of Zicasso's Service
Travel agent Elizabeth in Cuba

Eli's Travel Agency

5.0

 Based on 46 reviews

See Eli's profile

Destinations:

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Cuba

Verified Review

Seth W.
Submitted on 10.9.2022

The travel company gave us an unforgettable trip. For background, we travelled to Cuba less than a week after the island was hit by Hurricane Ian. Eli from the company was in touch with me the entire week leading up to the trip updating me with how the area we were travelling to was faring. The day before we left she made some last second  itinerary adjustments, completely flipping the two towns we were travelling to so the harder hit area had another two days to clean up. For a country we didn't know much about, the travel company made us feel completely at ease. The guides were friendly and knowledgeable. We worked on our Spanish so we could speak to the driver. Our guide was a wealth of knowledge, and was clearly a trivia fan like I am. At times they kept offering to stop talking so my wife and I could enjoy each others' company, but honestly we were having such a great time interacting with them that we just kept speaking with them. We stayed in two beautiful guest houses. The food was included in our trip, and the guides' choice of restaurants was impeccable. Everywhere we went the people were so friendly. We weren't sure what to expect, as we left the company build our itinerary, but we ended up with a very busy and interesting trip. We took a cooking class, visited a local garden, toured parks, went to the beach, and saw various historic sites including the memorial to the USS Maine and the yacht Granma. If we return to Cuba we will use this travel company.

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Featured Reviews

Cuba Vacation Review: Havana, Cooking Class, Local Gardens, Historical Sites, Beach, the People & Culture

SW

Seth W.
Oct 09, 2022
The travel company gave us an unforgettable trip. For background, we travelled to Cuba less than a week after the island was hit by Hurricane Ian. Eli from the company was in touch with me the entire week leading up to the trip updating me with how the area we were travelling to was faring. The day before we left she made some last second  itinerary adjustments, completely flipping the two towns we were travelling to so the harder hit area had another two days to clean up. For a country we didn't know much about, the travel company made us feel completely at ease. The guides were friendly and knowledgeable. We worked on our Spanish so we could speak to the driver. Our guide was a wealth of knowledge, and was clearly a trivia fan like I am. At times they kept offering to stop talking so my wife and I could enjoy each others' company, but honestly we were having such a great time interacting with them that we just kept speaking with them. We stayed in two beautiful guest houses. The food was included in our trip, and the guides' choice of restaurants was impeccable. Everywhere we went the people were so friendly. We weren't sure what to expect, as we left the company build our itinerary, but we ended up with a very busy and interesting trip. We took a cooking class, visited a local garden, toured parks, went to the beach, and saw various historic sites including the memorial to the USS Maine and the yacht Granma. If we return to Cuba we will use this travel company.

Luxury Cuba Family Trip Review: Varadero, Beach, History, Food, 10-Day Vacation

FE

felicia e.
Aug 12, 2022
We cannot stop glowing from our trip. Cuba was a glorious place for our family - with music, art, beaches, history, & great food. The travel company did a great job of pacing activities and were very flexible if we needed more time or to change it up because the baby needed a nap. They even arranged babysitting so my husband and I could have date nights! The houses we stayed in were beautiful, the breakfasts one of our favorite parts of the day, and conveniently located. Our guide and driver were kind and informative.We also booked our trip with not much advance notice. Because of the agency's great service, there was no stress for us, they covered it all. The agency booked all of it and got us our visas. I almost didn't believe it was going to be as smooth as it was. Everything about this trip, and agency, we recommend. 

Luxury Cuba Travel Review: Havana, Trinidad, Playa Larga, Hiking, Swimming, 10-Day Tour

ES

Elizabeth S.
Aug 07, 2022
Amazing staff. From the start Eli was always responsive to questions and worked to accommodate all our requests. Once we arrived there the guide and drivers were dedicated to making our experience the best possible. 

Cuba Mother & Daughter Vacation Review: Vinales, Trinidad, Cigar Rolling Experience, Dance School, Amazing Food, Rainforest Hike

LZ

Lisa Z.
Jan 26, 2020
Wow. All I can say is WOW. If you're thinking of going to Cuba, GO. If you need a travel planner, use this company. It will be among the most memorable and excellent trips of your life. My daughter and I just returned from 9 days in Cuba. It was truly a life-changing experience. We genuinely got a deep immersion into the culture, the people, the country and the amazing things it has to offer. The agenda put together by this travel team was spectacular. We visited a tobacco farm and learned how to roll cigars and how to smoke them, we had a session with the young dancers at a Dance school, had Cuban cooking lessons, visited an organic farm, a mosaic city, hiked into the rain forest, visited museums and learned so much. I am truly only scratching the surface. The food was AMAZING - far better than I expected. Prepare to skip or share meals because there is so much delicious food. The accommodations were excellent - in family homes but with private baths, breakfast and comfortable surroundings. But the best part of the trip was the excellent partnership planning by the travel planner (and her extremely knowledgeable son). I don't think I ever emailed my planner where she didn't respond within 10 minutes and was ALWAYS flexible in accommodating our needs. Here advice was priceless and I felt so safe with her plans and style. And...I can't say enough about our guide and our driver. They were with us the entire trip, always with a smile, a helpful hand, super flexible and just plain good fun. It made all the difference. Cuba is not an easy trip. The distances are far and the infrastructure is difficult. But don't let that stop you. You can have the best of both worlds through this travel team. Immerse in Cuba but at a comfort level you're used to in the U.S. Be prepared for long distances in a '53 Chevy or the like. There is no other way to see the country. DON'T limit yourself to Havana. We loved Trinidad and Vinales so much. Be flexible...the restroom situation is not like the U.S. but with a little flexibility you can manage that. We didn't drink tap water but bottled water was very accessible and reasonable. The food is unbelievable. Bring good walking shoes, layers for unexpected weather and a flexible attitude. Listen before you "tell". You'll hear the Cuban perspective which is why you're there!!  AMAZING!!! 

Luxury Cuba Family Tour Review, History, Nature, Coffee

KZ

Kassie Z.
Jan 21, 2020
We greatly enjoyed our trip to Cuba.  Despite some hiccups along the way the tour company have went out of their way to make things right.  The local tour guides were incredible and always ALWAYS went the extra mile to make sure our family was happy.  Would recommend this tour company to my friends!  They support local people and the Cuban economy.  Thanks for having us!

Cuba Luxury Family Trip Review, Touring Old Havana, Vinales Tobacco Farm, Relaxing in Playa Larga

HL

Heidi L.
Jan 11, 2020
Our travel planner and her team created an amazing Cuba travel experience for my family! She matched us with a fantastic guide and two very fun and charming drivers.  The team went above and beyond to make sure that we experienced everything we had hoped for over our week in Cuba. We felt taken care at every turn. Highly recommend this travel company!

Travel Review: Cuba Trip, Havana, 1-Week Tour

JP

Jennifer P.
Jan 05, 2020
The team were absolutely amazing!  From the time I decided to book the trip to Cuba for NYE, every detail was taken care of.  Our travel consultant was very quick to respond and answer any questions or requests I may have had.  I didn’t have to do anything but pack and be ready to be led on an amazing adventure.  When I arrived in Cuba, I was welcomed by the team and made to feel special by everyone.  All of the restaurants that we ate at were absolutely amazing.  The tour guide was so knowledgeable and friendly.  I can’t say enough about this travel company except that I plan to travel with this agency again very soon.

Travel Review: Luxury Cuba Trip, Havana, Trinidad, 1-Week Tour

MF

Michael F.
Feb 26, 2020
This travel company is a classic example of a company that under-promises and over-delivers. Not only was almost every aspect of our trip perfect but, when things did not go as planned (and were not the travel company's fault), they made things right in a fast, friendly and professional manner.Cuba is a fabulous destination but comes with special challenges. Having an agency like this made all the difference in minimizing those challenges and for providing a unique experience.

Luxury Cuba Vacation Review: History & Tours

AP

Amy P.
Nov 23, 2019

This was a great trip especially the surprises they did for us. I highly recommend them for Cuba. The tour guides you were the best and trip planning was immaculate. We really enjoyed our vacation. Thank you for everything. 

amy 

Luxury Cuba Trip Review, Cooking & Bar Tending Class, Havana Tour, Baseball Game, Waterfall Hike, Tobacco Farms, Horseback Riding

RW

Reid W.
Nov 24, 2019
If you are thinking about going to Cuba:1. Go. You won’t regret it.2. Contact this travel planner to coordinate everything.3. Yes, Americans can go legally and are very welcomed in Cuba.This travel company is an awesome company to work with. They were very responsive, helpful, and informative. We traveled with a group of 8 and a 1.5 year old child. The company handled it with zero problems. Our trip was the trip of a lifetime and it worked flawlessly due to the work of the travel company team. There’s much more to Cuba than many realize, and the team helped us explore all of it. Our guide was awesome and very engaging and we will miss him and our drivers.EVERYTHING is taken care of on your trip. Restaurant plans, activities, private host/guide, tours, drivers for the entire trip, airport drop off/pick up, etc. If you are worried about those kind of details, don’t be, it is already taken care of.I can’t say enough good things about this travel company and the country of Cuba. If you are looking for a unique experience, go to Cuba, you won’t be disappointed. 
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