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Ratings of Zicasso's Service
Travel agent Elizabeth in Cuba

Eli's Travel Agency

5.0

 Based on 43 reviews

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See Eli's profile

Eli's Travel Agency

5.0

 Based on 43 reviews

See all reviews

Destinations:

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Cuba

Verified Review

Lisa Z.
Submitted on 1.26.2020

Wow. All I can say is WOW. If you're thinking of going to Cuba, GO. If you need a travel planner, use this company. It will be among the most memorable and excellent trips of your life. My daughter and I just returned from 9 days in Cuba. It was truly a life-changing experience. We genuinely got a deep immersion into the culture, the people, the country and the amazing things it has to offer. The agenda put together by this travel team was spectacular. We visited a tobacco farm and learned how to roll cigars and how to smoke them, we had a session with the young dancers at a Dance school, had Cuban cooking lessons, visited an organic farm, a mosaic city, hiked into the rain forest, visited museums and learned so much. I am truly only scratching the surface. The food was AMAZING - far better than I expected. Prepare to skip or share meals because there is so much delicious food. The accommodations were excellent - in family homes but with private baths, breakfast and comfortable surroundings. But the best part of the trip was the excellent partnership planning by the travel planner (and her extremely knowledgeable son). I don't think I ever emailed my planner where she didn't respond within 10 minutes and was ALWAYS flexible in accommodating our needs. Here advice was priceless and I felt so safe with her plans and style. And...I can't say enough about our guide and our driver. They were with us the entire trip, always with a smile, a helpful hand, super flexible and just plain good fun. It made all the difference. Cuba is not an easy trip. The distances are far and the infrastructure is difficult. But don't let that stop you. You can have the best of both worlds through this travel team. Immerse in Cuba but at a comfort level you're used to in the U.S. Be prepared for long distances in a '53 Chevy or the like. There is no other way to see the country. DON'T limit yourself to Havana. We loved Trinidad and Vinales so much. Be flexible...the restroom situation is not like the U.S. but with a little flexibility you can manage that. We didn't drink tap water but bottled water was very accessible and reasonable. The food is unbelievable. Bring good walking shoes, layers for unexpected weather and a flexible attitude. Listen before you "tell". You'll hear the Cuban perspective which is why you're there!!  AMAZING!!! 

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Latest Cuba Reviews

Cuba Mother & Daughter Vacation Review: Vinales, Trinidad, Cigar Rolling Experience, Dance School, Amazing Food, Rainforest Hike

LZ

Lisa Z.
Jan 26, 2020
Wow. All I can say is WOW. If you're thinking of going to Cuba, GO. If you need a travel planner, use this company. It will be among the most memorable and excellent trips of your life. My daughter and I just returned from 9 days in Cuba. It was truly a life-changing experience. We genuinely got a deep immersion into the culture, the people, the country and the amazing things it has to offer. The agenda put together by this travel team was spectacular. We visited a tobacco farm and learned how to roll cigars and how to smoke them, we had a session with the young dancers at a Dance school, had Cuban cooking lessons, visited an organic farm, a mosaic city, hiked into the rain forest, visited museums and learned so much. I am truly only scratching the surface. The food was AMAZING - far better than I expected. Prepare to skip or share meals because there is so much delicious food. The accommodations were excellent - in family homes but with private baths, breakfast and comfortable surroundings. But the best part of the trip was the excellent partnership planning by the travel planner (and her extremely knowledgeable son). I don't think I ever emailed my planner where she didn't respond within 10 minutes and was ALWAYS flexible in accommodating our needs. Here advice was priceless and I felt so safe with her plans and style. And...I can't say enough about our guide and our driver. They were with us the entire trip, always with a smile, a helpful hand, super flexible and just plain good fun. It made all the difference. Cuba is not an easy trip. The distances are far and the infrastructure is difficult. But don't let that stop you. You can have the best of both worlds through this travel team. Immerse in Cuba but at a comfort level you're used to in the U.S. Be prepared for long distances in a '53 Chevy or the like. There is no other way to see the country. DON'T limit yourself to Havana. We loved Trinidad and Vinales so much. Be flexible...the restroom situation is not like the U.S. but with a little flexibility you can manage that. We didn't drink tap water but bottled water was very accessible and reasonable. The food is unbelievable. Bring good walking shoes, layers for unexpected weather and a flexible attitude. Listen before you "tell". You'll hear the Cuban perspective which is why you're there!!  AMAZING!!! 

Luxury Cuba Family Tour Review, History, Nature, Coffee

KZ

Kassie Z.
Jan 21, 2020
We greatly enjoyed our trip to Cuba.  Despite some hiccups along the way the tour company have went out of their way to make things right.  The local tour guides were incredible and always ALWAYS went the extra mile to make sure our family was happy.  Would recommend this tour company to my friends!  They support local people and the Cuban economy.  Thanks for having us!

Cuba Luxury Family Trip Review, Touring Old Havana, Vinales Tobacco Farm, Relaxing in Playa Larga

HL

Heidi L.
Jan 11, 2020
Our travel planner and her team created an amazing Cuba travel experience for my family! She matched us with a fantastic guide and two very fun and charming drivers.  The team went above and beyond to make sure that we experienced everything we had hoped for over our week in Cuba. We felt taken care at every turn. Highly recommend this travel company!

Travel Review: Cuba Trip, Havana, 1-Week Tour

JP

Jennifer P.
Jan 05, 2020
The team were absolutely amazing!  From the time I decided to book the trip to Cuba for NYE, every detail was taken care of.  Our travel consultant was very quick to respond and answer any questions or requests I may have had.  I didn’t have to do anything but pack and be ready to be led on an amazing adventure.  When I arrived in Cuba, I was welcomed by the team and made to feel special by everyone.  All of the restaurants that we ate at were absolutely amazing.  The tour guide was so knowledgeable and friendly.  I can’t say enough about this travel company except that I plan to travel with this agency again very soon.

Luxury Cuba Vacation Review: History & Tours

AP

Amy P.
Nov 23, 2019

This was a great trip especially the surprises they did for us. I highly recommend them for Cuba. The tour guides you were the best and trip planning was immaculate. We really enjoyed our vacation. Thank you for everything. 

amy 

Luxury Cuba Trip Review, Cooking & Bar Tending Class, Havana Tour, Baseball Game, Waterfall Hike, Tobacco Farms, Horseback Riding

RW

Reid W.
Nov 24, 2019
If you are thinking about going to Cuba:1. Go. You won’t regret it.2. Contact this travel planner to coordinate everything.3. Yes, Americans can go legally and are very welcomed in Cuba.This travel company is an awesome company to work with. They were very responsive, helpful, and informative. We traveled with a group of 8 and a 1.5 year old child. The company handled it with zero problems. Our trip was the trip of a lifetime and it worked flawlessly due to the work of the travel company team. There’s much more to Cuba than many realize, and the team helped us explore all of it. Our guide was awesome and very engaging and we will miss him and our drivers.EVERYTHING is taken care of on your trip. Restaurant plans, activities, private host/guide, tours, drivers for the entire trip, airport drop off/pick up, etc. If you are worried about those kind of details, don’t be, it is already taken care of.I can’t say enough good things about this travel company and the country of Cuba. If you are looking for a unique experience, go to Cuba, you won’t be disappointed. 

Travel Review: Luxury Cuba Trip, Havana, Trinidad, 1-Week Tour

MF

Michael F.
Feb 26, 2020
This travel company is a classic example of a company that under-promises and over-delivers. Not only was almost every aspect of our trip perfect but, when things did not go as planned (and were not the travel company's fault), they made things right in a fast, friendly and professional manner.Cuba is a fabulous destination but comes with special challenges. Having an agency like this made all the difference in minimizing those challenges and for providing a unique experience.

Cuba Luxury Tour & Travel Agent Review: Havana, Vinales, Bay of Pigs, Cuisine, Culture, History & the People

HE

Heather E.
Dec 12, 2019
If you are looking for a first class Cuban vacation, you should absolutely book with this travel team!!!  The travel planner will customize a very thoughtful itinerary based on your wants and needs.  From the moment we contacted the planner we felt that she really cared about providing excellent service.  After discussing the type of vacation we were looking for, she was able to put together an amazing itinerary that met all of our requests within our budget. The travel team staff are very professional and thoughtful. They made us feel very special throughout our Cuban adventure. We were able to learn about the Cuban culture and history from their very knowledgeable staff. The guide is very responsible and courteous.  He is well informed and was able to describe the history and the way of life for the Cuban people.  We had many wonderful discussions about the culture we were immersed. He made us feel very safe and at home in Cuba.  The B&B’s we stayed were all very welcoming, clean, and comfortable.  The people were so accommodating and friendly and the breakfasts were wonderful.  Speaking of the Cuban food, the meals at the local paladares were amazing!  We are foodies and were continually impressed by the quality of the service and food we experienced. Most of all we really enjoyed traveling in the Classic cars to tour around Havana, Vinales, and the Bay of Pigs!  We felt as though we stepped back into time. Our drivers were fantastic and excellent drivers.  We always felt very comfortable and safe. We cannot say enough about the service we received from the travel team's staff.  It was first class all the way!  We would 100% book with them for our next trip to Cuba!!!  Travel team thank you very much for sharing your beautiful culture and country with us, the memories will remain with us forever!

Cuba Luxury Vacation Review: Cojimar Cooking Class & Organic Garden, Walking Streets & Alleys of Old Havana, Dance School & Coffee

MV

Mariel v.
Oct 31, 2019
We had a great experience with this travel company. The planning and communication before the trip was excellent and the trip itself exceeded our expectations. Our guide and driver were fantastic and the itinerary and activities a well balanced mixed: we saw all the need to see attractions, but the less common experiences were my favorite. I highly recommend using this company for a trip to Cuba. 

Cuba Travel Review, Touring Havana, Finding Relative's Home in Limonar, 6-Day Trip

NB

Nicole B.
Dec 03, 2019

I cannot recommend this travel team enough! Our travel designer helped us so much with planning our trip from start to finish. We explained what our goals were and she made each and every one of them happen. Our driver was so sweet and always made sure to open our doors for us and took such good care of us. Our tour guide was the best! He was so helpful and kind and genuine. Extremely knowledgeable about the island and showed us so much! By the end of the week we felt like family. We hope to go back some day and we sure hope to be with our driver and tour guide again! Thank you travel designer and travel team!

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