Our France Travel Specialists

We enjoyed the trip very much, thanks in great part to the knowledge and flexibility of the Zicasso guides in meeting our needs.

Overall, I would give this trip 4.5 stars.
It was well planned and Zicasso's travel company was easy to contact and communicate with.
The itinerary took into consideration our interests and desires. The hotels and tours were very nice. Our private guides were knowledgeable and also catered to our interests.
When things came up, they were easy to contact and quickly corrected issues that arose.
Here is why I would give it 4.5 and not 5 stars:
Some transfer days were left open for free time, but we were new to each city and did not really know where to go or what to see. In retrospect, we should have had a half-day tour or introduction to the city that day and then maybe free time later to explore the parts that we liked. A few times, we had a tour right before leaving that left us wanting to come back to a particular spot, but we had no time to do so. An experienced travel company should know that and plan accordingly.
Specifically in Venice, a private transfer dropped us off in a small alley and we had no idea where to go, fresh off the plane with all of our luggage. The travel company guided us to our hotel, but this is not what a luxury travel company should plan for. It should be a door-to-door transfer, with luggage taken care of.
There were a few times when the transfer time or location changed and we were notified at the last minute.
Tickets to see Michelangelo's "David" had the wrong date on them and our guide had to scramble to get new tickets. This situation was resolved and was not a big problem, but the response by the travel company was not adequate. A simple apology for the inconvenience would have worked, but instead, it was played off as no big deal.
At the end of the trip, I reached out to offer a detailed review of the hotels, transfers, and guides to help them plan better for the future, but I received no response. The trip was over and it felt like they were done.
Overall, the travel company felt a lot less personal than companies we have used in the past in other countries.
All of these were very minor issues and overall the trip was great, safe, and pleasant. However, in the setting of luxury travel, small things matter.
Hopefully this helps the next traveler.

Everyone we worked with was extremely helpful and made us feel like they really cared about our having a great travel experience.

Every single detail of our trip was absolutely perfect, from the planning stage through to the execution. Despite the fact that our party included three generations (my young children, as well as my father and his partner), Zicasso's travel specialist arranged an itinerary that included a wonderful mix of activities that everybody could enjoy.
During the planning phase, she listened to all of our requests and crafted an itinerary taking them all into account. All of the guides were wonderful and the travel arrangements were seamless throughout. When our trip to Versailles had to be cancelled due to the U.S. president's visit, she managed to quickly arrange an alternate date for the visit.
We could not have had a more enjoyable trip and I thoroughly recommend our travel specialist to anybody considering a trip to France.

Zicasso's travel agent did an outstanding job planning and assisting during our trip, and went above and beyond to ensure things went smoothly and we had an outstanding experience.

The team at Zicasso’s tour operator extended an incredible amount of patience and willingness to flex with some very last-minute and unexpected obstacles to my travel. Accommodations, tours, reservations, and ground transportation all required changes; the tour operator handled these concerns with prompt attention, courtesy, and professionalism.
During initial planning, my needs were thoroughly considered and the tour operator made excellent recommendations as we built an exciting itinerary. From my arrival to Italy through my departure, the accommodations, companies, and vendors chosen by the tour operator all contributed to a true luxury experience.

The trip aligned perfectly with what we had told the Zicasso travel company we wanted to experience. Communication was prompt throughout; our questions were always answered quickly and the follow-up was thorough.
There were a couple of minor issues, including one technical glitch with their application not updating information, which caused a minor scheduling misstep, but throughout the entire trip, they were always available to help and quick to resolve the issues.

Zicasso's travel specialist was able to quickly put together an A-list team of guides and drivers and plan an absolutely wonderful trip (despite the heat!). The freedom and flexibility of the itinerary enabled us to enjoy the very best of France. Thank you.