Beach on Cook Islands

South Pacific Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in the South Pacific

At Zicasso, we excel at helping you get your vacation planned. Not just any vacation, but an exceptional one filled with inspiring and life-enriching experiences.

Our approach is different. We don’t plan your vacation ourselves. We’re experts at finding and matching travelers to travel specialists from the top 10% of the industry.

Each South Pacific travel agent has been meticulously screened and has the expertise and local connections to handle every element of your vacation.

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Ratings of Zicasso's Service
Travel agent Sabina in New Zealand

Chelsea's Travel Agency

4.7

 Based on 26 reviews

See Chelsea's profile

Destinations:

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New Zealand

Verified Review

andrea g.
Submitted on 12.22.2022

Shelley was very good at listening to our desires and bringing it all to life! There were things that could have been done to ensure our trip went more smoothly and for that reason I am not giving a 5 star. There were bumps in the road and some advice that perhaps should have been given as it was our first time to NZ. For example, it seems that the driving times given to us were for local people. All the drives took at least 30% to 40% longer than we expected. There was also a lot of construction on the road, we may not have driven as much had we realized how difficult and stressful some of the driving would be. We found ourselves getting in late to Wellington at 5/6pm and couldn't obtain a dinner reservation. We ended ordering pizza on uber eats because the idea of getting back into the car was daunting. Golfing and then driving 5 hours was too much!! We also drove out of our way to go Wairakei instead of Rotorua just to find out they were closed for repairs for 3 weeks. I feel our tour company should have been aware of that. We had issues with our rental car not having our information which caused us to miss out on most of our wine tour in Blenheim. Things were scheduled a bit tight and I wish she would have advised us of that. I would not recommend the hotel in Wellington. They have bathrooms with glass doors and a curtain, really bizarre. Parking garage is far away.  

Travel agent Karen in New Zealand

Karen's Travel Agency

5.0

 Based on 171 reviews

See Karen's profile

Destinations:

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New Zealand

Verified Review

Cindy B.
Submitted on 11.3.2022

I cannot say enough great things about the travel company and Karen. From start to finish, Karen was an absolute pleasure to work with. She listened attentively to our interests early on, worked with us to craft an ideal itinerary, and was patient along the way as we made changes to travel dates and our needs shifted. She seemed to really "get us" right away, and customized a 12 day trip that felt uniquely curated for our family. Karen was incredibly responsive despite the time difference between NZ and the US, answering all of our questions almost immediately. She took great care to find outstanding accommodations, tour guides, and restaurants--every single one of her recommendations was spot on. Karen even took time out of her busy schedule to meet us in person in Nelson, which only confirmed our suspicion that Kiwis are the nicest people on earth!I am a stickler for detail, but I felt relaxed about all logistics thanks to the very detailed itinerary Karen provided that kept all important information in one place (and having it on an app on my phone was even better!) At all times, we knew exactly what we needed to know--where, when, and how we would get from one point to the next, what to expect each day, and what to do if things did not go smoothly (but they always did!) Anyone booking a trip to NZ should use the travel company and never look back. They will ensure the trip of a lifetime.

Travel agent Rick in Australia

Rick's Travel Agency

4.9

 Based on 140 reviews

See Rick's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Deborah M.
Submitted on 11.15.2022

Rick with the travel company did an amazing job putting together this memorable 3 week journey to New Zealand for us.  He spent time with us up front to get to know us and provided an itinerary that was a perfect fit.  Part of our journey was on our own but he also provided very helpful advice for that part as well.  He was always available and quick to respond to our questions (and we had a lot of questions).  About 3 weeks before the trip we had a web conference and he went over ever detail.  Every single activity and all the lodging were perfect for us. The itinerary he provided guided us very well. We could never have put such a seamless package together on our own. Everything he put together was 'spot on'.  He is very professional and we can't thank him enough for making this dream of ours come true. Our three experiences with Zicasso have been excellent.  This is our favorite way to travel!  Debbie and Mike M.

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Travel agent David in Australia

David's Travel Agency

4.8

 Based on 101 reviews

See David's profile

Destinations:

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Australia
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Belize
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New Zealand

Verified Review

Betty P.
Submitted on 12.30.2022

Our 3 week trip to New Zealand was well planned and executed. We were met by friendly drivers who were on time and knowledgeable about the country. We visited wonderful old growth forests on hikes led by passionate leaders and learned much about the country’s trees and unique plants as well as birds. We went to beautiful wineries and tasted delicious wines. We visited museums, botanical gardens and roamed the cities. We travelled by boat, car and railway. We canoed, visited caves and trekked in valleys ringed by sky-high mountains. Some of our planned excursions, such as swimming with dolphins, helicopter ride to Franz Joseph Glacier and whale watching, were cancelled because of rain and bad weather, our travel company reimbursed us for the amount we had pre-paid.

Travel agent Dick in Australia office

Dick's Travel Agency

4.9

 Based on 186 reviews

See Dick's profile

Destinations:

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Australia

Verified Review

Marjorie G.
Submitted on 1.13.2023

Because we knew little and wanted to enjoy the New Year's celebration in Sydney, Australia, we found our travel agency on the internet and contacted them with regards to such a trip. We were planning 2 years in advance because of Covid.We found the right company. During the 2 year wait, we became less able to handle a lot of walking and riding and our travel agency was able to adjust our schedule to our needs.  The trip to Sydney for the New Year's celebration is a great experience. Included in our trip was a journey on a cruise ship. The service was magnificent, the food above excellent, especially if you like seafood. The activities aboard required a bit more youth than we had but the ships' personnel accommodated us and helped us to participate in all.  AND the fireworks on New Year's Eve are worth traveling across the globe to experience. Sydney does it all. Also included in our trip were private tours: one to the Blue Mountains where a delicious lunch was served in full view of the area and stops included a wild animal park and one of the Royal Horticultural Gardens. Another included a tour by cart of the Royal Botanical Garden in Sydney; we liked this one so much we rescheduled a second tour to see the sections of the garden we didn't have time for the first time.   The planning and accommodations made by the agency and the ability to change activities even during the trip itself made this travel company stand out above the rest.

Travel agent Sharon in Australia office

Sharon's Travel Agency

4.8

 Based on 755 reviews

See Sharon's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Caledonia
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New Zealand
2  More

Verified Review

Pam R.
Submitted on 1.24.2023

Following a Backroads multi-adventure trip to New Zealand, we worked with Shelley to plan a multi-adventure itinerary in Australia. This was our first time visiting Australia (and our first time working with Zicasso) and Shelley was great to work with and coordinated a variety of desired experiences (and all the necessary transport and hotel reservations) in Sydney, Port Douglas/Cairns and Melbourne. In addition, she helped coordinate our travel logistic to and from Auckland, New Zealand.I wouldn't hesitate to recommend Zicasso as well as Shelley and our travel agency to anyone interested in visiting Australia.

Travel agent Geoff in New Zealand

Geoff's Travel Agency

4.7

 Based on 47 reviews

See Geoff's profile

Destinations:

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New Zealand

Verified Review

Stephanie A.
Submitted on 1.2.2023

Geoff and his team did a fantastic job putting together our family trip to New Zealand. He helped us hit so many of the things we wanted to see. The hotels were perfect for our family and he found some great experiences for us to share. Particular highlights were the private fly fishing and rafting trip, the glowworm tubing experience and the Maori cultural experience.   Geoff and Libby made us feel like they truly enjoy sharing their country with others and we’re wonderful to work with.

Travel agent Rossean in Australia office

Roseann's Travel Agency

4.9

 Based on 232 reviews

See Roseann's profile

Destinations:

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Antarctica
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Australia
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Cook Islands
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Fiji
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New Zealand
2  More

Verified Review

Kristin B.
Submitted on 12.4.2022

The trip was absolutely amazing and it was wonderful to be able to give a budget and the travel coordinator organized absolutely everything for us so we didn’t have to think and only had to get there and enjoy. We will definitely be using this service again for long trips out of the country. I will highly recommend this service and our travel coordinator to others looking to travel out of country and look forward to many more hassle free vacations like the African trip we took.

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Featured Reviews

Luxury Trip to Tahiti Travel Review: Mo'orea & Bora Bora Islands, 2-Week Vacation

EA

Ed A.
Nov 18, 2022
The trip was phenomenal!  Rick, a South Pacific Specialist did an excellent job planning our trip.  Everything went well.  Highly recommend him.

Oceania Travel Review: Australia, New Zealand, Fiji Islands, Seafood Tour, Diving the Great Barrier Reef, Mount Cook, Luxury Tour

RW

Rob W.
Oct 18, 2022
We had a fabulous trip to beautiful places planned in every detail by the travel company.  Our trip lasted a month, included 3 countries (New Zealand, Australia and Fiji) and many stops so was very complex.  Every detail, every hotel, airplane, car rental worked.  We really had nothing to worry about, just show up and give people vouchers or they already were expecting us. Penny from the travel company worked with us for over 2 years to make this happen.  Originally planned for 2020, it was delayed twice by COVID.  Penny stuck with us the entire time and was a joy to work with.

South Pacific Luxury Tour Review: Tahiti, Australia, New Zealand, Over the Water Bungalow, Sydney Harbor Bridge Climb, Sailing

RB

Robin B.
Nov 01, 2022
Our trip. like so many others I'm sure, had been postponed due to Covid. After a year of planning for our first trip scheduled for April 2020, we were finally able to take our trip in September of 2022. We were fortunate to have nearly the identical itinerary as the original trip due in no small part to the efforts of Kate from the travel company. I really enjoyed working with Kate. Even though she's in New Zealand and I'm in the US, there was never any problem keeping in touch. She has an  easy-going style that I really appreciated, she's knowledgeable and thorough and she was patient with me! We were blown away by all the details that had been handled for us from private transportation from hotels and airports, to the unique hotels we stayed in and the tours that were booked for us. We loved every minute of it and were well taken care of. Covid added many challenges but Kate seemed to take it in stride and just kept moving forward. I would highly recommend Kate and her travel company.

Australia, New Zealand & Fiji Trip Review: Queenstown, Sydney, Uluru, Camel Ride, Dinner Cruise, Snorkeling, Wine Tour, Nature

SS

Sergei S.
Jan 14, 2023
Very fortunate to use this travel agency for our Australia/New Zealand trip. Our consultant Shelley designed a perfect trip based on our interests. We had all kinds of experiences during the trip: camel ride, snorkeling, wine tour, city tour, dinner cruise, animal encounters, etc. A perfect blend of culture, out of doors activity, sightseeing. The hotels were centrally located, we were met at the airports and transported on time. 

Luxury Australia & New Zealand Vacation Review: Milford Sound, Mount Cook Hike, 6-Week Trip

RP

Robin P.
Nov 02, 2022
Our 6 week trip to Australia and New Zealand was the trip of a lifetime. It was delayed by approx. 2 years due to...YOU KNOW WHAT!!! Our first post Covid adventure. The fine-tuned itinerary allowed us to see so much and drive between locations at our own pace and explore. Many options and suggestions gave us things to do when the weather wasn't perfect.The boutique hotels that Helen in Australia and Jo and Amanda in New Zealand arranged for our stay were all unique and lovely. Sometimes we stayed up late chatting with the owners or managers of the properties. Our tours and excursions were really nice and personalized .The agents at this travel company were in contact with us during our trip and kept us updated with any time changes for flights or tours. They were also very responsive to any questions we had during our trip.My only regret is that we didn't have more time to spend in several of the locations.This is the 8th trip that we have taken using Zicasso vetted travel companies. Can't wait to start planning #9

Luxury French Polynesia Vacation Review: Tahiti, Bora Bora, Papeete, Swimming with Sharks, Snorkeling Tour, 2-Week Trip

MW

Megan W.
Aug 08, 2022
Working with Jo felt like working with family. My husband and I wanted to help my father's dream of traveling to Bora Bora come true, and with Jo's help, it not only came true but was far more magical than we could have ever dreamt of organizing ourselves! Jo always demonstrated such patience when working with my father's many special requests, and she showed so much compassion for him (and us) as we planned the trip. We stayed in fantastic hotels that Jo recommended, and the expectations she created for each place we visited were spot on. We were so impressed with how smoothly everything flowed because of her planning that we are now working with her again to plan our next adventure!

Roundtrip Australia & New Zealand Flights Review

VM

Vanessa M.
Jan 29, 2023
Everyone I communicated with at FROSCH these past few months was lovely. If Jean was out of the office, or if someone else stepped in temporarily, they were extremely professional, patient and accommodating to my inquiries and requests. This includes (in no particular order) Joyce, Krislin, Eloisa, Amy, Ruchelle, and Lan. It made me feel that I was being taken care of regardless if someone was out sick or taking personal time.I started my correspondence with Jean back in mid May of this year. I was put in touch with Frosch through Zicasso to book a multi-leg trip to 2 countries leaving from NYC. Throughout the process of booking my flights, I had dozens of exchanges with Jean. First it was choosing an airline, then choosing my flights, then choosing my seats, choosing my meals, then changing my flights, then having my flight changed by the airline, and finally Jean promising to follow up with the airlines to ensure I am issued a refund due to downgrade in cabin class. During each of those steps, I had many questions. I have some health issues and due to that I requested options regarding flight times, seating and cabin class pricing that would ensure I had the most comfortable trip.I have to say, Jean was the perfect person for me. I couldn't have asked for anyone better to work with. She is patient, compassionate, persistent, professional, and doesn't hesitate to call me on the phone or try me back if I don't answer. She spends time following up on questions for the airlines that I have, and stays in contact with the travel agent in New Zealand to ensure they have my up-to-date flight info. Never once did I sense frustration from Jean. Even if she was (which we all are at some point), she didn't show it, which is what matters. This was a big trip for me. I am not the best flyer, and on top of that I have my health issues. I also ask lots of questions and am somewhat particular about things :) Jean never made me feel like a burden with all of my emails and phone calls. She was always so pleasant to speak with, and I think any company would be lucky to have her on their team.To add to this, when I returned home, possibly a day or two after, Jean sent an email assuring me she was following up with Air New Zealand on a refund due to my seat being downgraded. She reached out to me before I had reached out to her and put my mind at ease. 

New Zealand Trip Review: North & South Islands, Cruises, 8-Night Vacation

KR

Karthik R.
Jan 04, 2023
Our New Zealand trip which comprised of locations in both North and South Island was meticulously planned by Chelsea from this travel company and the service provided was on point. They were very accommodating in customizing the tour plan based on our needs and within the budget planned as well. I would definitely visit this beautiful country through our travel agency and would highly recommend travelers to check out their services.

New Zealand Tour Review: South Island, 12-Day Travel

DJ

David J.
Jan 25, 2023
Shelley with our travel agency was absolutely amazing. She needed a bit of information on what we wanted to do on vacation and she ran with it. The trip was perfect and Shelley showed us the best of New Zealand! 

New Zealand & Australia Luxury Vacation Review: Atherton Tablelands Tour, Train Ride from Greymouth to Christchurch, Snorkeling

TO

TIMOTHY O.
Jan 05, 2023
Kate is a thoughtful and patient trip planner.  We had originally anticipated a trip to Australia and New Zealand before the onset of the pandemic, and she had provided a detailed outline of possibilities before circumstances required postponement of our plans.  When we engaged her again in the summer of 2022, she picked right up where we had left off, helping us to effectively trim our desires to meet our time (and money) budget.  In addition to booking a number of  air flights between cities in Australia and New Zealand, she also arranged many transfers between cities by car.  Her hotel selections were superb.  When things did not go smoothly (as is bound to happen occasionally on any trip), she intervened promptly to get them fixed, and refunded our payment when one tour operator failed to show – something she absolutely did not have to do.  She proved herself to be genuinely interested in making sure that we had a good time, honest in her dealings with us, and willing to go above and beyond to make things right when there was a glitch.  I recommend her.
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