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South Pacific Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Rossean in Australia office

Roseann's Travel Agency

4.9

 Based on 229 reviews

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See Roseann's profile

Destinations:

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Antarctica
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Australia
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Cook Islands
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Fiji
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New Zealand
2  More

Verified Review

Kristin B.
Submitted on 4.24.2020

This was a trip of a lifetime.  We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia.  You name it we were going to do it.  This truly was an itinerary with planes, trains & automobiles.  Let's not forget to include boats, helicopter, camel and kayak.  We had such a variety of things planned including wine tasting in both NZ and Australia.  I can't say enough good things about our travel company!!!  In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there!  No stone was left unturned, even when the fires occurred in Australia.  Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th.  No problems with Covid-19, we continued on with our itinerary.  Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland.  On to Queenstown which is delightful and Milford Sound for an overnight on a ship.  Absolutely beautiful.  Glad we did this vs a day trip or boat ride.  We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains.  Breathtaking!!  Picked up a rental car and drove to Franz Josef to climb the glacier.  We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake.  Again a train up the Pacific Coast which is beautiful to Nelson.  Kayaking, hiking and a catamaran in the Tasman Sea.  What scenery!!  Up to Rotorua for more fun.  Well this is where the wheels starting coming off of our fun.  Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers.  Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted.  She made alternative suggestions, we made the decision to extend in NZ.  As our trip went along, things kept changing....  NZ decided to shut down on March 25 midnight.  Our new flight home was March 29, then March 27.  She worked with us so closely and was so helpful she actually got us a flight home on March 25.  While we were having fun and enjoying ourselves, this company was working for us behind the scenes.  You can't ask for more than that!!  By the way, we came home and quarantined.  To date, we're healthy.

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Travel Agent Kate in New Zealand

Kate's Travel Agency

4.9

 Based on 56 reviews

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See Kate's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Ken B.
Submitted on 7.5.2022

The trip was the kind of experience you have once in a lifetime - that's the expectation I set out and that's exactly what we achieved. Actually I should say that it exceeded my (our) expectations. Each place we visited was an entire "experience", and something that we will remember forever. I feel like Kate (from our travel agency) and her planning played a huge role in that success. She really excelled at listening to what we wanted, putting together the best options, and really custom crafting everything. It was not flawless, but I didn't expect that as it was pretty complicated with a lot of moving parts. But the few times we needed help or an adjustment, Kate was right there with us taking care of things. Gave us a real sense of comfort knowing that she was just a text or email away and would instantly respond. Most everything was flawless - we did ask for one change along the way, and she proposed a second change when a better hotel option opened up. Beyond that, the biggest challenges we faced was just airline delays, and that is impossible to control. We had several guided (private) tours and a couple of small group tours, and Kate just picked the best of the best for each of our experiences - we had folks were who both expert and personable.

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Travel agent David in Australia

David's Travel Agency

4.8

 Based on 95 reviews

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Destinations:

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Australia
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Belize
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New Zealand

Verified Review

Diego F.
Submitted on 7.19.2022

The trip:This was a trip of a lifetime, impeccably planned and executed to perfection. Almost 20 days in Australia and New Zealand. The itinerary was chosen to suit what we wanted, the tours (and tour guides) were interesting, fun and enjoyable, the hotels were nice, modern, clean, and well located. I can’t say enough good things.David was in charge of planning our trip. He understood what we wanted and proposed an itinerary that we accepted with some minor modifications. He was always available, before and during the trip, and he has support staff in both Australia and NZ available for us; we actually had some issues with the weather that forced some changes, and his staff was very effective in organizing the new itinerary. Would gladly use their services again and would recommend them unequivocally.

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Travel agent Sabina in New Zealand

Chelsea's Travel Agency

4.7

 Based on 18 reviews

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Destinations:

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New Zealand

Verified Review

Emily M.
Submitted on 3.12.2020

We worked w/ Chelsea and found her to be prompt, attentive, and responsive. She did an excellent job w/ following up with us, developing our itinerary, and following our guidance about priorities which included focusing on experiences over lodging. That said, there was a fair degree of variability within the lodging and I would definitely not stay again or recommend some of the places we stayed.

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Travel agent Dick in Australia office

Dick's Travel Agency

4.9

 Based on 172 reviews

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See Dick's profile

Destinations:

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Australia

Verified Review

Meagan J.
Submitted on 7.29.2022

Wow, where to even start. From the first time I met Dick via Zoom I knew we were in good hands. He made us feel totally comfortable every step of the way! We worked over several weeks to really tweak everything until our itinerary was perfect. He really listened to what we wanted to get out of the trip and made sure to include experiences to match, but also surprised us by adding in things that we likely wouldn't have thought to book on our own like the Reef by Helicopter tour (which turned out to be one of the top moments in our two weeks!). We never felt any pressure, and anytime we requested a change, he was ready with alternative ideas. During the itinerary build process, anytime we had questions he was incredible quick to reply via email, and would often just pick up the phone and give us a quick call.When we arrived, we had a quick sleep in Sydney and a flight to Ayer's rock in the morning. Low and behold we wake up to a cancelled flight. Dick and his wife started at 6:30 am taking the reigns to rearrange everything for us. Something that could have led to disappointment and a very stressful day, was resolved quickly and smoothly. They spent all day on the phone with the airlines, hotels, etc. re-booking our trip and managing refunds while we got to enjoy Sydney. We are still beyond grateful for this!! The trip itself was truly a magical experience. Dick checked in along the way to ensure everything was running smoothly and that we were enjoying our stay. We have already told several people about this travel company, and will continue to recommend them! Thank you, Dick, for everything!!

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Travel agent Daniel in England

Mario's Travel Agency

4.8

 Based on 324 reviews

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Destinations:

England
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France
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Ireland
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Italy
Scotland
2  More

Verified Review

Sherief M.
Submitted on 8.8.2022

We planned a family trip (with 4 children ages 4 to 13) to Rome, Sardinia, and Corsica. Our travel consultant - Mirella - was phenomenal. She had direct personal experience with all these destinations, and gave us great tips for the right destinations, hotels we never would have found on our own, and family-friendly activities. She also organized and booked a very complex trip (5 plane flights, 4 boats trips, many cars). We are experienced travelers, but the biggest value add was her advice and suggestions that were really tailored to our family and what we wanted to experience, we had a very different trip than if we had planned ourselves with guidebooks and online research. Communication was also great before and during the trip. I should also add that this travel company has a superb 'during the trip' help desk that was constantly available, and helped us make changes and address any issues. I couldn't have been happier with the trip, and with our travel agency.

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Travel agent Rick in Australia

Rick's Travel Agency

4.9

 Based on 136 reviews

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See Rick's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Shilpa D.
Submitted on 8.1.2022

Rick and this travel agency did a wonderful job planning and executing our Australia vacation. Rick was very prompt in answering emails and any questions I had throughout the planning as well as when we were in Australia. I would recommend Rick to everyone who wants to go on vacation Down Under. The hotels and excursions were all really good. We missed our domestic connection after landing in Brisbane, gave Rick a call, and he suggested an airport hotel for us, and called our hotel in Port Douglas to let them know of our late arrival that night, so arrangements could be made for us to be able to check in after midnight. The WebEx video call Rick did with my husband and me before we went to Australia to explain to us what to expect at all the places and how things work around there, was extremely helpful. Overall, a great experience. Thank you Rick and to our travel company.

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Travel agent Geoff in New Zealand

Geoff's Travel Agency

4.6

 Based on 35 reviews

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Destinations:

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New Zealand

Verified Review

Nehal P.
Submitted on 3.20.2020

Planning the trip was great! The travel planner worked with me to come up with an itinerary, adjusting based on my availability and what I wanted to see and do. The itinerary included some things I would not have done on my own, but I'm glad I did!The trip itself was fantastic. Everything was pre-arranged, including transportation. Our planner even picked us up at our hotel for a tour of Christchurch.

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Featured Reviews

Luxury French Polynesia Vacation Review: Tahiti, Bora Bora, Papeete, Swimming with Sharks, Snorkeling Tour, 2-Week Trip

MW

Megan W.
Aug 08, 2022
Working with Jo felt like working with family. My husband and I wanted to help my father's dream of traveling to Bora Bora come true, and with Jo's help, it not only came true but was far more magical than we could have ever dreamt of organizing ourselves! Jo always demonstrated such patience when working with my father's many special requests, and she showed so much compassion for him (and us) as we planned the trip. We stayed in fantastic hotels that Jo recommended, and the expectations she created for each place we visited were spot on. We were so impressed with how smoothly everything flowed because of her planning that we are now working with her again to plan our next adventure!

South Pacific Travel Review: Tahiti, 10-Day Family Vacation

SA

Seref A.
Jan 16, 2022
Had a wonderful trip to Tahiti with entire family. Itinerary and hotels were spot on. No surprises. Would recommend!

Luxury Tahiti Travel Review: Bora Bora, Taha'a, Snorkeling, 12-Night Trip

RR

Rupa R.
Jun 13, 2022
We are very happy with the service provided by Zicasso and couldn't be happier with our travel agent Kate for helping us plan the perfect trip to French Polynesia. We very much appreciated her spending the time to really listen to us and get an accurate understanding of the type of experience we wanted.We had a complex itinerary, Kate arranged rental cars, activities, golf, transfers between islands, trip insurance, flights etc. and everything went smoothly.To make sure all was well she also kept in touch with us throughout our trip which was very reassuring.Kate is patient, easy to work with and very pleasant, we highly recommend her.

French Polynesia Travel Review: Tahiti, Helicopter to Bora Bora, 4x4 Land Tour, Lagoons, Jet Ski, Hiking & Snorkeling, Whale Watch

EF

Emily F.
Oct 27, 2021
This was our first trip with Zicasso! We sent in our inquiry for a trip to Tahiti/Bora Bora on a Friday afternoon. A travel designer from the travel company contacted us the same day and worked with us throughout the weekend. By Monday afternoon we had a finalized itinerary!  

Planning the trip was easy. The travel designer had first hand knowledge of both places we wanted to go to and kept to our budget while helping us plan a great trip. Our trip ended up being ten days total with five nights in Bora Bora and four in Tahiti. Due to Covid restrictions and lockdowns on the islands, we ended up postponing our trip. She was very helpful in getting everything rescheduled for our new dates. During the trip, she checked in and when two of our activities were canceled due to the weather she was in contact and helped us reschedule or get a refund.

In Bora Bora, we stayed in an overwater bungalow and the views were incredible. We were able to jump directly into the ocean and snorkel around our balcony. We enjoyed a helicopter ride over Bora Bora as an introduction to the island - it was breathtaking to see the beautiful water and land from above. We did a 4x4 land tour to learn more about the history and culture of the island and the people. The lagoon tour to swim with sharks, rays, eels and many fish in the coral gardens was an amazing snorkeling experience. The jet ski tour was fun to see the water color change up close and explore around the island.

 In Tahiti we had a car so we explored the island at our own pace and visited many places along the way - waterfalls, took an impromptu hike in the water gardens and just enjoyed the beautiful scenery. We ended our trip with a whale watching tour, we saw a mother and baby whale from a distance on our boat. As a bonus we saw spinner dolphins leaping from the water and a sea turtle. What a great way to end the trip! Overall we enjoyed working with the travel designer and would recommend others to plan a trip with her -  Bora Bora/Tahiti are true paradises everyone should see! Zicasso made planning our dream vacation easy, we look forward to using them again for our next vacation. 

Australia & New Zealand Travel Review: Tasmania, Melaleuca, Barrier Reef, Auckland, Queenstown, Milford Sound Tour, Snorkeling

DF

Diego F.
Jul 19, 2022
The trip:

This was a trip of a lifetime, impeccably planned and executed to perfection. Almost 20 days in Australia and New Zealand. The itinerary was chosen to suit what we wanted, the tours (and tour guides) were interesting, fun and enjoyable, the hotels were nice, modern, clean, and well located. I can’t say enough good things.David was in charge of planning our trip. He understood what we wanted and proposed an itinerary that we accepted with some minor modifications. He was always available, before and during the trip, and he has support staff in both Australia and NZ available for us; we actually had some issues with the weather that forced some changes, and his staff was very effective in organizing the new itinerary. Would gladly use their services again and would recommend them unequivocally.

Fiji Vacation Review: 2-Week Tour

GT

gail t.
Jun 23, 2022
Fantastic trip thanks to Sharon at our travel agency. We had a complex itinerary in mind with several locations in Fiji we wanted to visit in a relatively limited amount of time. Other travel agents were not able to accommodate our interests and frankly, many seemed to be promoting their own tastes over ours. Sharon was exactly who we needed. The communication was great from start to finish. Her knowledge of and enthusiasm for the country was evident from the start, as was her understanding of what we were looking for. A perfect trip to a magnificent place!

Fiji Travel Review: Luxury Honeymoon Trip

SP

Sapna P.
Mar 25, 2022
We had the most amazing honeymoon vacation to Fiji thanks to the travel company planning every last detail! Our trip was originally planned for 2020 and had to be postponed, and our travel planner helped rebook everything for us (including making some changes to the itinerary as needed)! They completely took the stress out of the travel planning process and I would recommend using them without any reservations. Even in the 1-2 days leading up to our departure, the planner was available by email and phone to answer any last questions we had. We were blown away by the travel company and will certainly use them again the next time we visit Australia or Fiji! 

Luxury New Zealand Honeymoon Trip Review: Queenstown, Te Anau, Milford Sound, Doubtful Sound, Waitomo Caves, Rotorua, Skydiving

TJ

Toon J.
Jun 06, 2022
My husband and I decided to make our first visit to New Zealand for our long-awaited honeymoon. Due to the duration of our trip (24 days), the short timeframe leading up to our departure date and the fact that we weren't planning to drive, we decided to engage a travel agency to help us with planning the trip. We got to know of this travel company via Zicasso and it was such a pleasant experience from the start to the end of our trip. The planning started with a phone call from the owner Steven who sought a better understanding of our preferences and offered a broad proposal/recommendations for our travel itinerary, thereafter we worked closely with his colleague Amanda to plan out the details leading up to our trip. The communications were done via email - replies were prompt and Amanda was detailed and open to our suggestions when we wanted to make changes to our itinerary, at the same time offering alternative options based on her local expertise in response to our feedback. The entire trip was smooth-sailing and we had no issues with the accommodation, transport (private transfers, intercity bus trips etc) and activities that our travel agency had arranged for us, making the trip stress-free and so enjoyable. They were also readily contactable in case we had any questions or require urgent assistance. We also appreciated the extra touches we'd received during the trip as our travel agency had kindly informed the operators that it was our honeymoon. All in all we are extremely glad to have chosen this travel company to plan our New Zealand trip and would not hesitate to recommend them to others in the future!

Luxury Fiji Honeymoon Review: 2-Week Trip

AL

Abby L.
May 17, 2022
Rick was the perfect match for helping plan our honeymoon in Fiji. He worked hard to understand our preferences and picked two perfect resorts. Our honeymoon was an absolute dream trip! We could not have done it without Rick!

Australia & Fiji Trip Review: Sydney, Port Douglas, Snorkeling, Uluru Sunrise Tour, 16-Night Vacation

LC

lei c.
Jul 18, 2022
My agent Shelly did a great job planning out my vacation. Loved all the arrangements, pick up and drop off were all on time without reminding. Resorts were beautiful, hotels were located at very convenient places. Enjoyed all the tours, unfortunately it rained all three days while we were at Sydney, did not get to see the beautiful blue mountains. But overall really appreciate Shelly's hard work. I have recommended her to several of my friends already. 
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