Rwanda Travel Agents & Reviews

The trip was great. We got to see everything we wanted to see, including the big five and the migration of large herds of wildebeests and zebras.The travel company was extremely helpful. The pre-trip prep was very thorough, but the true test came when I lost my cellphone in Mara towards the end of the trip, and then our return flight was unexpectedly cancelled. So I was stranded in Nairobi with my 12-year-old, having almost no means of communication with the rest of the world, and the rebooked flight was not until 5 days later. The travel agency worked with local providers and put together a 3-day side trip for us to go to Lake Nakuru to see rhinos, rebooked our local transportation, and made sure that a local agent would be at the airport to help us when we departed --- and they made all the arrangements within a day. They helped make a really stressful situation a lot easier to deal with.   

This trip resulted in the most extraordinary two weeks of my life! Everything, and I mean everything, was absolutely perfect. I had a vision of what I wanted this trip to be and worked with Sherilyn at the travel company to bring the vision to life. She provided sound advice and created an itinerary that was spot on! Throughout the year of planning, Sherilyn was extremely responsive to any questions or concerns that I had. I was provided a very detailed trip itinerary, along with everything I needed to know about traveling to Africa.  No stone went unturned and we were very prepared as a result of all of the information provided.The trip itinerary covered both Southern Africa and East Africa over the course of two weeks. We pulled out all the stops and included as many activities as time would allow.  From a helicopter ride over Victoria Falls to a rhino walking safari in Zambia to a hot air balloon ride over the Maasai Mara in Kenya—none of the activities disappointed!Every one of the guides we had was excellent.  The service we received at the airports (both inbound and outbound) was exceptional. All of the accommodations (hotels and camps) were amazing and we would definitely stay at any of them again.This was definitely a trip of a lifetime and I don’t believe it will ever be outdone! Thank you Zicasso for connecting me with this travel company!

From start to finish, this trip exceeded all expectations. Every question and concern was addressed. Karen and Charles seem to have a passion for sharing this part of the world. We could not be happier with our experience and plan to tell everyone we know to just GO!

This was the trip of a lifetime: three weeks in 4 different countries (South Africa, Zambia for a few hours, Zimbabwe and Botswana), all without any logistical problems. The travel company and the subcontracted providers were all top professionals, timely, friendly and accommodating. Each of our guides, especially each one on our safari excursions, was outstanding. Due to Covid, we had to postpone this trip twice, We are happy we didn't give up on our dream. 

Kathy and I have traveled extensively and have used guides from Zicasso at least a half a dozen times. I can honestly say that Dan and Mandy at the travel agency are the best trip team we have experienced. We just returned from a 16 day East African adventure that was nothing short of amazing. Every trip detail was planned for us and there wasn’t a single moment that didn’t go according to plan. Dan acted as our personal guide and not only was he a pleasure to be with, he also planned a number of small surprises throughout the trip that just blew our group away. Every part of the trip was custom planned from our tent camps, game drives, and our hikes through the Rwanda mountains to see the gorillas. Our trip focused on Kenya and Rwanda but Dan’s knowledge of the animals, local cultures and political history has hooked us on Africa. We will soon begin planning our next visit and this travel company will be our team again. Can’t wait for our next adventure.

This travel company provided multiple options for our trip. Once we decided on a more specific location, Sasha did an amazing job putting together a specific itinerary based on exactly what we wanted. 

The trip was absolutely wonderful.  Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days.  Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip.  The transfer from our Kenya guide to our Uganda guide was seamless. We realized an issue with logistics on the last few days a few days into our flight and our planner helped us solve it quickly. The only thing I would suggest they do differently:  Our communication leading up to the Uganda portion of the trip was with the operations manager.  We didn't meet our guide (or know that it wasn't the operations manager) until the morning we left for Kibale.  It would have been nice to have some communication with our guide beforehand, as there were a couple things on the itinerary (prepared by the manger) that our guide seemed not to know anything about (namely a game drive in Queen Elizabeth park).

Fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for to a very high standard.