Rwanda Travel Agents & Reviews

If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency!  I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown.  My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time.  The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti.  The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large.   I hope to return to Africa again… and I would ONLY use this travel company.  Please consider them… and just give them a call.  From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.  

We had such a great overall experience with Sarah and this travel company. I believe she was what made our trip as successful as it was. 

This is the second time I have used the travel company for family vacations to Africa. Overall, I am very satisfied with the service that they have provided. We did experience a few glitches on our most recent trip, but recognize that travel in times of Covid and the year long postponement of the trip (again due to Covid)  may have contributed to this. Each of the locations that we visited provided a truly unique experience. The lodges and safari camps were exceptional, and the guides in each area were friendly, knowledgeable and entertaining.

WOW!  WOW!  WOW!  I'm not sure that even begins to explain what this trip meant to me. I could ramble on for days about our experiences, so I will hit the highlights for me.The people were incredible at every stop we made.  Some really great relationships were formed from Zanzibar through Kenya and some tears were shed upon leaving.  Speaks volumes to how we were cared for.  The staff at the camps were absolutely amazing and the guides deserve special kudos for each leg of the trip.  They really made each entity very special with their knowledge and experience.

I can’t believe that we have been back for so long and that it's taken methis long to write to you!!!  Actually, perhaps it’s just exactly as it issupposed to be because the longer we are back the more and more the tripmeans to me.I cannot thank you enough for everything that you did for us to makeour journey this past Autumn the most wonderful trip any of us have everbeen on!!  It was said over and over again that it was a trip of a lifetime!The experiences that we had, the people we met, the gorgeous animals that wewere able to spend time with and share in a tiny bit of their lives wereunforgettable.  The plains of the Masi Mara were stunningly beautiful ……with the buffalo, zebra, lions, leopards, cheetah, elephants, wildebeest,giraffe, antelope, hippos, crocodiles, hyenas, and the occasional acaciatree….the birds….all of it stunning!!!  Our first night at the Govenor’sCamp we awoke at 4:30 AM to a huge bang and the noise of rustling leaves. 10feet behind a tent an elephant had knocked a tree in half and wasenjoying her breakfast of fresh leaves and twigs!!!  What a way to start oursafaris!!!The beauty of Rwanda surprised us all!  We had been so intent of our trekswith the Gorillas that we hadn’t thought of the landscape, it is sobeautiful!  Our treks, especially the first one, were gruelling but were soworth the effort.  The porters and guides were gentle, supportive and veryknowledgable.  And then there are the gorillas…what is there to say aboutthem….yes they are wild and you have to be careful around them but they arealso so full of fun and adventure.  One of the young ones grabbed my leg touse as poles to swivel on, like he would a tree, his grip was very gently.Another did the same to members of our group, their grips were notas gentle but did not hurt.  A  teenage male charged at us, the guidequickly came between him and us….one came and sat within 6inches of me….I very slowly and quietly made some distance between us!  Andthe babies…..OMG they are adorable!  What an experience to just be with themwhile they lunched and posed….”I’m ready!”.We visited the Genocide Museum in Kigali.  Our driver guide had been 10years old during the time of the genocide and told us, because we asked him,what it had been like for him, his family and the country.  It was a greatpreamble to visiting the museum. What incredible work the people have doneto create healing! And what a shock when just two weeks after we left therewas a terrorist attack in Kinigi by Hutus that had been in the DRC, so sad.And Namibia….what an incredible country.  The country is so diverse andsoooooooo very beautiful!!!  The landscape is stunning and breathtaking.With every corner that we took there was another fantastically beautifulvista.  But it's certainly not just the landscape, it's the people…therecertainly is a strength within them that is very visible as they have tosurvive the harsh environment that they live in, but there is a gentlenessthat permeates and projects a beauty that is like a glorious aura thatsurrounds everything.  And the animals…each so majestic …how wonderful to beable to experience them in their natural habitat!We ran down the dunes; we climbed big daddy (or the second big daddy….maybeit was big mama!!! LOL) whichever one it was it felt as if we were going tobe blown off by the huge gusts of wind; we sat with the 600 year old treesin the Sossusvlei; we dined by the ocean at the Skeleton Coast at our ownprivate table with no one around for miles and miles (except lions and sealsand jackels): we had breakfast on the top of a mountain in Damaralandwatching the sun rise; we breakfasted in the wilds of the Masi Mara; we hadsundowners in the desert watching the African sunsets; we watched cheetahslaze in the African sun; we watched prides of Lion’s lunch on their kills;we watched the rhinos tiptoe through the brush; we met the Himba people; wemet the Masi people; we experienced the most wonderful of Africanhospitality and met some of the kindest most generous people we have evermet.Our guides were knowledgable, kind, and professional.  We felt safe andtaken care of at each turn of our trip, we enjoyed them all and learned somuch from them.One guide in particular from the company…he’s theguide/driver that the company sent to take us from Ongave to Damaraland, sowe could stop at the Himba Village….is just a doll…..he asked the company if he could meet us at Sossusvlei and be our guide there….what anunbelievable surprise it was to get off the plane and have him waiting therefor us!!  He’s a remarkable young man, a very knowledgeable guide and awonderful human being…...we were more than thrilled to be able to spend thattime with him!I especially want to thank you for being so patient and professional withus.  I loved it when you said to my group member on the phone when we were inNamibia…."it is Africa…”  that said it all and at that point she understoodfully.  You know as we were wrapping up our final thingsbefore we left was saying, “I wish we weren't going.”  She was frightened...of Africa…. of the people; of the tensions in the different countries; ofthe animals and where we would be staying; of the unknown …..in fact we weresitting on the plane as we left and she said it again... she was goingbecause the trip to see the gorillas was to celebrate my 70th.  When we leftto come home she was in tears not wanting to leave and has since said withtears in her eyes….”I want to go back to Kenya”.  Doesn’t that just say itall!!!  Africa gets under your skin….it’s the heart beat of the country andI just love it.  Thank you for bringing such joy into our lives!!!And thank you for the gift that was awaiting us when we got home.  We hadseen the book when we were in Hoanib but of course if we had all bought itthey wouldn’t have let us on the planes!!! So what an incredible surprise!!!And we all love it!!!  Just want to say that each of us would easily travelwith each of the guides that we had and would highly recommend you to anyonethat would like to travel to Africa!!With my most deepest gratitude, thank you!!!There was just so much and it was a life altering trip for me onso many levels.  My group member has covered most everything - but the two of us couldgo on for days.  That said, when we were in Rwanda, one of the cards at ourbedside table had an African saying on it: God is everywhere in the worldbut at night, he rests his head in Rwanda.  I changed that saying to thosewe have spoken to about our trip - God is everywhere in the world but atnight, he rests his head in Africa - because with every sunset and sunrisein Africa, you get a glimpse of heaven.Thank you for everything. 

Our trip was spectacular! We really enjoyed the mix of activities i.e. game drives, boat safaris, and all the primate trackings. Each tracking was a different experience and we enjoyed every minute! Our private guide was fantastic. He was knowledgeable, personable, and a great driver. All the lodges we stayed at were beautiful with exceptional food and service. Our travel specialist planned an amazing itinerary for us. We were a bit late in the planning process but he worked with us and put together everything we wanted to do and more! He was always accessible (including weekends) and promptly addressed our questions and concerns. We look forward to planning our next safari with him!

The trip was everything we asked and planned for... we saw so much wildlife, and the accommodation was everything we asked for. 

The trip encompassed everything we wanted to see and do. The vendor was accessible and responsive. Accommodations were very nice and the staff at all of them were exceptional. The guides and drivers were wonderful, friendly and made every effort to make this a great trip.We would advise people to pay attention to what is told on arrival vs what they are billed for. We were told laundry was included in one resort and then were billed and were told drinks were included at another resort and then were billed.Our itinerary was to Volcanoes National Park in Rwanda to see gorillas and golden monkeys, then to Tarangire, Ngorogoro Crater, and the Northern Serengeti for the Great Migration. It was a 2 week trip.Overall we feel that our agent made good suggestions, and used reliable guides, services and good accommodations.The only major problem was that poor planning by our travel agent resulted in us leaving Rwanda with one hour to shower, pack and eat lunch, then drive to Kigali with short times to get through customs and to the connecting flight in Nairobi and a 1:30 am arrival at our destination in Tanzania with no availability to eat dinner. There should have been a extra night in Rwanda built in to allow for this. We were not aware this would be so stressful as we were not aware of all the elements involved in the day and flights and feel it was not well planned or communicated.

Our travel planners with this travel team were absolutely fantastic to work with.  Their style is very patient and relaxed and client focused, while still being incredibly efficient and organized.  The packets that they sent right before our trip that laid everything out explicitly were so helpful and answered all our last minute questions.  And the trip they planned for us was beyond our expectations.  We loved everything about it.  We will recommend this travel team to anyone who is planning a trip to Africa!