Rwanda Gorilla Trekking and Safari - Gorilla examines flower
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Rwanda Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in Rwanda

At Zicasso, we excel at helping you get your vacation planned. Not just any vacation, but an exceptional one filled with inspiring and life-enriching experiences.

Our approach is different. We don’t plan your vacation ourselves. We’re experts at finding and matching travelers to travel specialists from the top 10% of the industry.

Each Rwanda travel agent has been meticulously screened and has the expertise and local connections to handle every element of your vacation.

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Ratings of Zicasso's Service
Travel agent Dan in South Africa

Dan's Travel Agency

5.0

 Based on 116 reviews

See Dan's profile

Destinations:

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Africa
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Botswana
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Kenya
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Rwanda
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South Africa
3  More

Verified Review

Alexa G.
Submitted on 10.24.2022

Dan and Mandy from the travel agency are absolutely incredible to work with. We reached out for help planning our honeymoon. We didn't reach out in the most timely fashion and were incredibly stressed with wedding planning when we did. I had 1 conversation with Dan and that was all he needed to put together our absolute dream honeymoon. He somehow read my mind in ~20 minutes, made us feel incredibly comfortable traveling to a part of the world we had never been and immediately put us at ease that we were in good hands. Dan and Mandy helped us with every single step to make sure we were prepared for the trip so we could simply relax and enjoy it. They answered multiple rounds of questions and were flexible while providing their input as we finalized the details of our trip. Every detail was handled while we were on our trip and it felt like we had really good friends (with incredible taste in travel that we look up to) on the journey with us. We cannot recommend using the travel team to book your trip enough - these guys will be dealing with us for decades to come. 

Travel agent Charles in Africa

Charles' Travel Agency

4.9

 Based on 24 reviews

See Charles's profile

Destinations:

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Africa
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Botswana
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Kenya
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Namibia
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Rwanda
4  More

Verified Review

Michele L.
Submitted on 12.6.2021

If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency!  I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown.  My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time.  The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti.  The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large.   I hope to return to Africa again… and I would ONLY use this travel company.  Please consider them… and just give them a call.  From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.  

Travel agent Simon in Africa

Simon's Travel Agency

4.9

 Based on 113 reviews

See Simon's profile

Destinations:

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Africa
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Botswana
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Congo, Democratoc Republic of the
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Ethiopia
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Kenya
8  More

Verified Review

Kathy T.
Submitted on 8.30.2022

Our trip was spectacular- everything we hoped it would be. Originally planned for 2020 and postponed twice, our travel advisor, Andre, was incredibly helpful, flexible, and patient. My husband and I travelled with our daughter, son-in-law and 2 teenage grandkids. It was a great mix of history, adventure, local cuisine, and a safari the was beyond all expectations.

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Travel agent Kent in Africa

Kent's Travel Agency

4.9

 Based on 50 reviews

See Kent's profile

Destinations:

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Africa
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Botswana
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Ethiopia
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Kenya
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Namibia
4  More

Verified Review

Carol t.
Submitted on 9.25.2022

Working with this travel company was an excellent experience. Angie was very knowledgeable about the areas we desired to visit and provided great suggestions to make our safari and trekking experiences unforgettable. Clara, the travel concierge was great to work with as well. I will also note that our travel agency was extremely flexible in working with us as we navigated the COVID-19 pandemic. They re-booked our itinerary twice to ensure we were comfortable traveling.  The local companies our travel company works with were also excellent! From meeting us at the airport, shepherding us through customs, to ensuring we took PCR tests at an approved location, all was seamless and very much appreciated!Local guides were friendly, timely and knowledgeable. Accommodations were very nice. In short our travel agency was excellent to work with and I look forward to working with them again.   

Travel agent Karin in Africa

Karin's Travel Agency

4.8

 Based on 82 reviews

See Karin's profile

Destinations:

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Kenya
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Rwanda
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Tanzania
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Uganda

Verified Review

Keith H.
Submitted on 8.7.2019

Fantastic trip and the holiday of a lifetime. Every connection worked and we were provided with everything we could have wished for to a very high standard.

Travel agent Brian in Kenya

Brian's Travel Agency

5.0

 Based on 5 reviews

See Brian's profile

Destinations:

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Kenya
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Rwanda
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Uganda

Verified Review

Jessica H.
Submitted on 3.9.2020

The trip was absolutely wonderful.  Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days.  Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip.  The transfer from our Kenya guide to our Uganda guide was seamless. We realized an issue with logistics on the last few days a few days into our flight and our planner helped us solve it quickly. The only thing I would suggest they do differently:  Our communication leading up to the Uganda portion of the trip was with the operations manager.  We didn't meet our guide (or know that it wasn't the operations manager) until the morning we left for Kibale.  It would have been nice to have some communication with our guide beforehand, as there were a couple things on the itinerary (prepared by the manger) that our guide seemed not to know anything about (namely a game drive in Queen Elizabeth park).

Featured Reviews

Rwanda Africa Safari Review: Hot Air Ballon Ride, Gorilla Trekking, Serengeti, Luxury Vacation

RH

Rick H.
May 18, 2022
This was not our first safari in Africa, but this was our first time using the travel company.  They truly exceeded our expectations. There was NOT one hiccup the whole trip from the time we got off the plane in Rwanda until we headed back home 2 weeks later from Kilimanjaro. We had stated that we wanted everything to be private and to have first class service and accommodations and they made sure that happened.  We had someone help us through customs, covid testing, baggage claim, transportation to lodges, etc.  We never had to worry about a thing!  The people were so friendly and helpful and the accommodations were spectacular. I would highly recommend if you want a fantastic vacation with no worries.Stephanie H.United States

Travel Review: Luxury Uganda, Rwanda, & Tanzania Tour, Entebbe, Kibale, Kigali, Gorilla Trekking, Hiking

CC

carmen c.
Jul 20, 2022
Our tour operator (Andre) was rather unresponsive at times and when he did respond it could be weeks later. I felt he could have planned a tighter trip. His ground crew in Entebbe are lacking. An untrained newbie was sent to meet us at the hotel, while her superior (our contact) was a no show. She offered no options for the day in Entebbe such as the botanical gardens which located near the hotel was an option we learned after the fact. We would have been better off picked up at the airport by our driver who resides in Entebbe and driven to Kibale. Instead, we flew and our driver met us at the airport in Kibale!  We were to go to the Dianne Fossey Museum in Rwanda only to learn it had relocated 30 minutes outside of town months ago, an example of poor planning and not staying current. Often our schedule had too many activities and travel time crammed together to enjoy it all. We went directly from a half-day golden monkey trek, into a vehicle to drive from Uganda to Rwanda, an extended stay at immigration (driver had problems with his ID) to missed museum opportunity and another drive to Kigali for one night. I felt the tour operator knowing the areas and activities scheduled, should have done a better job logistically and suggested we add a few extra days to our trip rather than make it a stressful marathon. The meals were delicious, however we felt rushed at every meal (except dinner). Example: We were scheduled to go to Gibbs Farm for lunch which was lovely, however, we were rushed through lunch to go on a long hike which was ridiculously uncomfortable directly after a three-course meal. Furthermore, the drive to lunch, the hike, and then the drive to the crater was almost a total fiasco, trying to keep this jam-packed schedule we arrived at the crater gate after it was closed forcing our guide to beg the gatekeeper to allow us in. I can provide many other examples of poor planning on the part of Andre, but my time is limited.

Travel Review: One-Week Solo Rwanda Trip, Gorilla Trekking, Adventure, Culture, Food, History

KS

Ken S.
Dec 19, 2021

This past November, I took a solo trip to Rwanda to trek mountain gorillas - it was amazing!!Jessica was simply outstanding in crafting an itinerary that ended up giving me memories for a lifetime - and also knocking another one off the bucket list! My trip to Rwanda was the 45th visited country by me but where I usually handle my own reservations and itinerary build, I found that going into Africa really requires some dedicated expertise - Jessica is exactly that, an expert!! I couldn’t have done this trip without her. She thought of everything and created an itinerary that was a good mix of adventure, culture and history and relaxation.I stayed at a lodge which was an outstanding base for going mountain gorilla trekking. The level of service was amazing. The food and views/scenery was also excellent. On top of that, the staff was very friendly and took great care of me. I did a guided village walk and had some great downtime to recharge!Obviously, gorilla trekking was the major highlight and there are no words to explain how outstanding that experience was. Only two others in my group and the total 5 hour experience from beginning to end was seamless, easy and memorable. 

Rwanda & Tanzania Vacation Review: Gorilla Trekking, 12-Night Tour

SW

Susan W.
Jul 19, 2022
The itinerary Diana put together for us was excellent. Our accommodations, staff, drivers, and guides were the best. The people were warm, friendly, and knowledgeable. We always felt like we were in great hands.

Travel Review: Luxury Rwanda & Tanzania Safari, Serengeti, Mountain Gorillas, 16-Day Tour

ML

Michele L.
Dec 06, 2021
If you are considering an outfitter to plan a trip to Africa, I cannot express strongly enough how much you should consider this travel agency!  I just returned from a 2-week “trip of a lifetime” safari that was originally scheduled to start one-week before the global lockdown.  My travel planner had created the most incredible trip to Tanzania to see the Serengeti and then to Rwanda to see the mountain gorillas. I was not sure how they would be able to handle the lock-down given the unknowns of travel for an unknown period of time.  The long-term nature of this travel company's relationships with their vendors coupled with the professionalism and integrity of their company resulted in the trip being rescheduled (a few times) without really any increase in costs and at the same exceptional accommodations and itinerary. The camps I stayed at were exquisite (5 star) and gave me such a personal feel of different ways to experience the Serengeti.  The personal guides in both Tanzania and Rwanda were beyond my expectations in their knowledge, passion, and dedication to supporting an exceptional client experience. Additionally, this travel company demonstrated at every step of the trip their personal commitment to ensure I felt safe and secure (given Covid concerns/requirements and unfamiliarity with the countries), and supported 24/7 with every question, no matter how small or large.   I hope to return to Africa again… and I would ONLY use this travel company.  Please consider them… and just give them a call.  From the very first contact, I knew this was the company with whom I wanted to build my trip of a lifetime adventure.  

Kenya & Rwanda Vacation Review: Gorilla Trekking, Game Drives, Musanze, Villages, Wildlife, 12-Day Trip

CT

Carol t.
Sep 25, 2022
Working with this travel company was an excellent experience. Angie was very knowledgeable about the areas we desired to visit and provided great suggestions to make our safari and trekking experiences unforgettable. Clara, the travel concierge was great to work with as well. I will also note that our travel agency was extremely flexible in working with us as we navigated the COVID-19 pandemic. They re-booked our itinerary twice to ensure we were comfortable traveling.  The local companies our travel company works with were also excellent! From meeting us at the airport, shepherding us through customs, to ensuring we took PCR tests at an approved location, all was seamless and very much appreciated!Local guides were friendly, timely and knowledgeable. Accommodations were very nice. In short our travel agency was excellent to work with and I look forward to working with them again.   

Tanzania & Rwanda Luxury Africa Safari Review: Tarangire, North Serengeti, Ngorongoro Crater, Gorilla Trek, Photography

LN

Larry N.
Sep 08, 2022
The travel agency is an exceptional company!  From their initial presentation we found the photographic representation of the possible journey to be stunning!  But the clincher for choosing Dan and Mandy to arrange our trip was actually the text of the presentation. The descriptions were so respectful of the people, the animals, and the cultures we were likely to encounter, as well as the ecologic emphasis of choices made. These aspects resulted in us choosing the travel agency for our adventure.  Most importantly, however, was the outcome of these choices made.  Our adventure was not only consistent with the initial impression of respect for and appreciation of the humanity, the wildlife, and the planet; but also the entire affair exceeded expectations that we developed in anticipation of our trip.Along the way, Dan and Mandy were extremely responsive to any concerns we had, or issues that arose.  Best part, though, was sharing with them the excitement of our daily discoveries.  Our enthusiasm was reflected in their commitment to us having an 'exceeding expectations' experience! We could not be more pleased with the amazing experience Dan and Mandy crafted for us! It will live with us for years, and that is largely due to the personal touch the travel agency provides for their clients.

Luxury Uganda & Rwanda Trip Review: Safari, Gorilla Trekking, Queen Elizabeth National Park, 2-Week Tour

RK

Richard K.
May 13, 2022
Trip was truly amazing. Shannon did an outstanding job planning my trip. All the accommodations were wonderful. My driver/guide was excellent. Everything went according to plan.

Rwanda, Tanzania & Kenya Trip Review: 21-Day Safari and Food Tour

JD

Janet D.
Dec 01, 2021
WOW!  WOW!  WOW!  I'm not sure that even begins to explain what this trip meant to me. I could ramble on for days about our experiences, so I will hit the highlights for me.The people were incredible at every stop we made.  Some really great relationships were formed from Zanzibar through Kenya and some tears were shed upon leaving.  Speaks volumes to how we were cared for.  The staff at the camps were absolutely amazing and the guides deserve special kudos for each leg of the trip.  They really made each entity very special with their knowledge and experience.

Travel Review: African Safari, Rwanda, Uganda, Zanzibar & Nairobi

PP

Penelope P.
Sep 13, 2021
We had such a great overall experience with Sarah and this travel company. I believe she was what made our trip as successful as it was. 
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