This was our fourth trip using Zicasso to find travel agents. All have been outstanding. My wife and I just returned from a fabulous nine-night, eight-day trip to Vienna and Budapest. Our private tour was arranged through our travel specialist. He did a terrific job from beginning to end. He was very responsive to tailoring our trip to our interests and made excellent suggestions in the planning phase. The private tour guides he arranged in both cities were excellent and the excursions to the countryside and Danube River at night were highlights.
All transfers to and from the airport and train station were on time, courteous, and comfortable. All of the excellent accommodations were clean, comfortable, and well situated, allowing us to easily walk to most sites and landmarks. For any that were too far, the metro station was only a block or two away. The included breakfasts at the accommodations were also excellent.
As noted, the travel specialist provided outstanding service before and during the trip. He was friendly and reliable, and his communication was outstanding. It was rare to wait more than 24 hours for a response to any question or concern, and he checked in a few times during the trip to make sure all was going well.
The detailed itinerary and all tickets and vouchers were sent via an app, which worked extremely well and even had links to Google Maps for directions to various sites. The travel specialist also included useful information on local customs, currency, travel/passport requirements, weather, etc., prior to the trip to help us with our preparations. He also provided 24/7 contact information while on the trip in case we had any problems, but we never needed to use it. We highly recommend the travel specialist and the tour company if you are planning a visit or excursion to Central Europe, and would not hesitate to employ him again.
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