Andrea's Travel Agency
Based on 339 reviews
Having never been to Croatia before, as a solo traveler Zicasso gave me the confidence to go and helped me to plan my trip. My agent from the travel company knew specifically where I would like to be and how to get there.
Jacob's Travel Agency
Based on 8 reviews
This was a trip of a lifetime. We are self-professed watch mavens, so I couldn't imagine a more thorough and well-thought-out series of places to stimulate our lives. We will remember the cultural aspects of Switzerland forever.
Tomaz's Travel Agency
Based on 225 reviews
We had a very enjoyable and relaxing trip. We learned much about the history of the Czech Republic and Austria- in particular, the pre-history and the recent history (18th century to present). Also, it was interesting to experience the residual effects of the communist regime in Prague and the contrasting cultures of Prague, Salzburg, and Vienna.
Hotel accommodations were spacious and well-located. The hotel in Prague, while clean and spacious was not what we would classify as a 5* hotel, on par with the hotel in Salzburg or Vienna. The use of vouchers was problematic. With the exception of the hotel in Prague, the others seemed surprised when we presented them with vouchers. It was not clear to staff at the front desk that we had pre-paid, resulting in numerous back-and-forth discussions. The Hallstatt Museum would not accept our voucher so we had to pay to enter.
It was relaxing having a driver for day trips out of Prague and for transfers between Prague, Salzburg, and Vienna. Having the same guide/driver for 6 days in the Czech Republic was enjoyable and most informative.
Because of time constraints, we were not able to visit several of the places on our itinerary: the Mucha Museum, the National Museum in Prague, the Royal Mint in Kutna Hora, or the State Castle in Cesky Krumlov. We just drove past the village of Durnstein. Perhaps better planning would have helped here. We were surprised that one of our 3 days in Vienna was a National holiday-stores closed. The tour at the Johann W winery informed us about modern wine-making techniques but the wine pairing was not up to our or our guide's expectations.
Joachim's Travel Agency
Based on 18 reviews
Our family planned a German ski vacation about a year ago and looked to Zicasso as our guide. The suggestions from our travel planner and his German team made the trip one we will always remember. We did experience some issues with the planned guides, but resolved them without detracting from the enjoyment of the day and our planner made it right at the end of the trip.
The Garmisch area we visited and the quaint villages we traveled through on our way to Innsbruck were truly awesome. It was just what we hoped for and we received such personalized service that we will use Zicasso again. We highly recommend this travel planner for anyone's German adventures.
Viktor's Travel Agency
Based on 18 reviews
We recently took a trip through our travel agency to Prague, Cesky Krumlov, Vienna, and Budapest. We are a family of three (myself, my husband, and our teenage daughter). It was fantastic. Viktor was a pleasure to work with. We had a couple of conversations so he could get a sense of what we were looking for and put together a wonderful itinerary. We decided primarily on full-day "overview" tours and added a few half-day tours of specific areas.
The tour guides and drivers were all wonderful, with a special shout out to two of our guides, one who truly excelled and one who surprised my daughter on her birthday with flowers and candy. All of the details were taken care of and the hotels were outstanding.
When our flight was canceled and rescheduled at the last minute, Viktor quickly changed our pick-up times and took care of everything. I highly recommend planning a trip with Viktor and this travel agency. You will get the trip you desire without worrying about the details.
Bernhard's Travel Agency
Based on 94 reviews
We traveled with this travel company in 2019 and had an extraordinary trip. Everything about it was excellent. This trip was fine, but not excellent. We were already in Europe before the detailed itinerary was available to us. We had to shorten our trip from the initial proposal. In shortening the trip, we inadvertently left out one of the primary reasons for the trip - a visit to the Dolomites.
It would have been helpful if our travel agency had made us aware that the choice of going to Merano instead of Brixen would rule out a visit to the Dolomites, since it is just too far away. This trip just felt like it was put together rather last minute, despite us reaching out months and months in advance for a proposal.
While we had first class tickets from our starting point in Innsbruck, our travel company did not/was unable to reserve seats, so we stood in an overcrowded train hallway for two hours to Bolzano. The train was oversold. Not a great start to the trip.
We also would have appreciated more details about excursions-such as how long they would last. Or that there was a 1.5 hour break between the visit to Doge's palace and the tour of St Mark's basilica.
A few of the guides/tours were excellent. Several were just ok and we would not recommend them to other travelers. The guide in Merano was ok, not great.
The Alpaca/Llama hike listed as taking place in an alpine meadow, actually involved walking the animals on a rope down sidewalks, through town, ending at a picnic table. Our guide was very personable, but this was not the special relaxing outing we imagined.
The guide in Venice used our 4 hours there to show us two churches, kept checking her watch and took us to cicchetti in a rather dirty, unused outside restaurant. Would not recommend it again.
Murano was ok, interesting to see how the glass is blown, but then turns into a selling event. Burano had one woman making lace, but that and just wandering around was the extent of our tour.
Lindsey's Travel Agency
Based on 352 reviews
Cindie from the travel agency planned a marvelous trip to London, England, and Paris, France, for my daughter and me. She found the perfect hotels for us and booked the most amazing tours, with expert guides.
Our walking tour in London with our guide was a highlight for us. We felt like we had spent the day with a very knowledgeable friend.
In Paris, the highlight was most certainly our evening tour in the iconic 2CV car. We truly felt like celebrities driving through the streets of Paris. Our guide had chosen the perfect French music to play during our tour and planned our arrival at the Tour Eiffel perfectly so that we would arrive in front of it on the hour as the sparkling lights were turned on.