Maggie's Travel Agency
Based on 2 reviews
Destinations:
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Zicasso's travel partner put together a very thorough itinerary, which encompassed everything we wished to see and do in Japan, all in two months!
Despite the time zone challenges, the team was available and very responsive to anything we needed.
Scott's Travel Agency
Based on 70 reviews
Destinations:
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My wife and I worked with Zicasso’s travel partner to put together a two-week trip to Japan. He provided us with a suggested itinerary, which seemed good, but we had some ideas that differed from his, and he was totally receptive. He suggested a phone meeting, which was hugely helpful. Not only is he delightful to work with, but he and his partner deeply understand the country, the culture, and how to navigate it all.
During our phone meeting, we expressed our interest in textiles, crafts, food, and certain sites, and our agent got really excited. He reworked the itinerary to include some really bespoke experiences, and we could not have been more grateful. What was really great was that we felt comfortable enough to question the reasoning behind some of his itinerary choices and he was very receptive to ours. Where he disagreed, he would provide very clear reasoning and in the end, he was right. His selections were on target and fully integrated our travel needs within and between cities, and our comfort and interests.
We had a balanced trip, with guides for some days, while spending others exploring on our own, although our travel team provided suggestions for things to see and do in each particular area. What we really appreciated was that the whole team, including the guides, were flexible and willing to adjust the day's agenda (so long as no pre-paid tickets were involved) to take advantage of opportunities that arose along the way.
In summary, we had an incredible experience thanks to our travel agent and his team. We hope to return and use them again, but until then, we would highly recommend them to anyone considering a trip to Japan.
Charlotte's Travel Agency
Based on 42 reviews
Destinations:
Verified Review
We had a fabulous time. It was one of our all-time favorite trips. The places recommended and chosen by Zicasso’s planner and her company were perfect for us and covered well the varied interests of three people. She did an outstanding job and was very knowledgeable, sensitive to what we wanted, and responsive. She was also a genuinely friendly, warm, and wise person.
Japan was utterly fascinating and wonderful to experience. It is a perfect travel destination for Americans. It is just like here – busy, modern, technologically advanced, affluent, sophisticated, except everything is different.
Our guides were just wonderful and we learned so much from listening to and talking with them. They were very charming, very intelligent people who were very sweet to us. They, in their personalities, kindness, and knowledge, were a major part of the trip. I really could spend the rest of the review telling you about how wonderful they were and how they extended themselves for us – perfect guides who became friends.
Suzie's Travel Agency
Based on 157 reviews
Destinations:
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Our family of four traveled to Japan, visiting Tokyo, Kyoto, and the Hakone area. The Zicasso travel agency put together great properties. We loved the locations of each and their amenities. We had excellent seats on the bullet train. Our driver and tour guide in Kyoto were outstanding!
We felt there was definitely a communication misstep with our plans for Tokyo however. Our driver/guide was very lovely, but not very definitive on what we were doing each day. We felt we had communicated with the driver and the travel company as to what we wanted to do, but for example, when we went to do our food tour of Tokyo, it was paired with a visit to the fish market. We asked if the food tour was after the market, to which our guide said yes. However, about two hours into the fish market we realized that was his idea of the food tour. There was no specific plan of what we were to try and no explanation of the items. Instead, we walked around and bought a few things we wanted to try. We shared everything as we were saving room for the food tour that really never happened. It was frustrating as we felt our guide was more of a driver and less of a guide. Communication was definitely a factor, which is why we hired the travel agency.
Carl's Travel Agency
Based on 53 reviews
Destinations:
Verified Review
It was very convenient and pleasant to work with Zicasso’s travel company to plan our two-week honeymoon. They were very knowledgeable and had wonderful and unique recommendations based on what my husband and I wanted to do.
The itinerary they created was perfectly balanced between guided tours and free time. It was a seamless transition from city to city as private car transfers were planned for us and all train tickets were purchased in advance, which we really appreciated, as it can be quite stressful to navigate the public transportation system while in transit. They also provided support very promptly when we had some minor problems or questions.
Overall, they helped create an unforgettable experience and we are very grateful to our travel agency for making our honeymoon so special.
Himanthi's Travel Agency
Based on 28 reviews
Destinations:
Verified Review
As it was our first time in Japan, our tour operator curated the perfect itinerary for us. From our phone conversation, she was the only travel agent (we spoke to five from various companies) who really heard us and understood what type of trip we wanted. We did not know anything about Japan and she chose the perfect places for us to stay, with the most knowledgeable, friendly, and considerate guides. She also included free time, which we enjoyed, and offered suggestions, with detailed subway/taxi instructions and maps!
Zicasso’s travel partner also gave us approximate costs for different sites.
She took care of our luggage transport needs, with dates and times to have our bags at the front desk of each hotel, and written Japanese instructions to show our front desk staff where our bags were to be sent. It was effortless on our part and worked like a breeze. This allowed us to ride the bullet train with just a carry-on.
Our travel agent thought of every detail – details we didn't know we needed! Her accommodation recommendations exceeded our expectations. She priced our trip well within our budget! We cannot wait to go back and stay at the exact same accommodations.
Thank you. Words cannot express our gratitude for making our trip one of our best experiences ever!
Alex's Travel Agency
Based on 60 reviews
Destinations:
Verified Review
The trip was wonderful. I felt our tour operator really understood the things that were important to us and did a complete and thorough job of including them and so much more. I highly recommend our Zicasso travel partner.
Michael's Travel Agency
Based on 325 reviews
Destinations:
Verified Review
Overall, I was very happy with the entire trip. It was truly the trip of a lifetime. The planning by Zicasso's travel company was thorough and easy. The app to keep track of the itinerary and flights was great. The hotels chosen were top-notch and in great locations in each city. We loved the personal service. The guides were attentive, knowledgeable, and professional. We would do it again for sure.
There were some minor discrepancies between the itinerary sent to me and the itinerary followed by the guides. Had we not been aware and vocal, we would have missed one of the best temples. The first night in Chiang Rai was supposed to include dinner, but did not. The tour of Koh Pha Ngan was not worth the time. The waterfall was disappointing at the time we visited and viewing monkeys picking coconuts did not happen. The guide said this had been stopped due to the monkeys being aggressive and unpredictable. We did not stop at the rubber tree farm and never made it to the secret beach.
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