Japan Travel Agents & Reviews

We had excellent communications with Zicasso’s travel companies before and during the tour. I'm happy that I didn't have to plan this trip. 

Every hotel, train travel, tour, and experience they chose for us was excellent. We appreciated having Japanese and American tour guides. We really appreciated the daily summary page and the detailed instructions in the Info pack about each excursion, including which exit to use when leaving the subway. It was handy to have the PDF version of the info pack to avoid carrying more paper on excursions and to share with my travel companions. The travel app wasn't as helpful because it didn't contain the detailed info the info pack did. 

I contacted the travel company once during the tour, on January 1, and they responded within a day. I was surprised and happy about that because it was a holiday. 

There was only one situation where the info in the info pack didn't agree with what happened. That was a change in tour guide in Kyoto, but it was okay, since we really enjoyed our guide. Well done overall!

Zicasso’s travel agency crafted a 12-day tour of Japan for my rising college sophomore nephew and me. It was his first trip and his choice to go to Japan, and my fourth visit. The agency was incredibly attentive to our interests, including getting tickets to the Osaka soccer team. We enjoyed each of the guides we had in many cities and all of the great transportation they found to satisfy my nephew's interest in urban planning and urban transportation. I highly recommend their services.

They were knowledgeable and full of suggestions, including a bookstore that focused on architecture in Japan. We were fortunate to have chosen this company to plan our trip. All of the train tickets, plane tickets, hotel, and dinner reservations were absolutely in order and we never had to call the home base while we were there to check on anything.

Zicasso’s travel agent and his team were outstanding. Thank you for being so patient and accommodating with our requests. It was a pleasure working with someone who was so knowledgeable and professional. The accommodations you chose were perfect and exactly what we were looking for. The detail given to us in the itinerary was impeccable.

We had a great trip to Japan with this Zicasso travel company. We booked pretty late, so there wasn’t great flexibility in creating the itinerary, but the locations and activities chosen were excellent. The guides were professional and organized, and the transfers and other arrangements were pretty flawless.

We could have used more downtime/fewer guided hours on a long, two-week trip. Despite the internet hype, Japan is not hard to navigate, especially once you’re in country and can ask for help from your hotels. We didn’t need as much handholding (a person at the airport, a person to take us to the train station, etc). The experiences were excellent, though perhaps pricier than necessary.

All in all, it was a great trip that required little thinking on our part.

The communication between our family and Zicasso’s travel agency was exceptional. We felt confident and comfortable traveling to a country we’d never been to before due to their efficient, detailed, and timely responses. At one point, just before we left, we sent a list of restaurant reservations we made on our own, outside our itinerary. Our agent checked our flights in relation to the time of our reservation and the distance from the hotel to the restaurant, letting us know that based on recent flight delays, we may not make our dinner reservation and would be charged a 100% cancellation fee by the restaurant. We thought this deep analysis into our plans and the “heads up” were a great example of the level of detail that went into our trip planning.

Each excursion was thoughtfully planned and valuable/memorable. We would not have missed a single one, with the exception of one tour at the very end of our trip when our guide was not as strong as the others had been.

We liked that we started with Tokyo and then traveled the country from that starting point because we liked the other cities much more. Because we started in Tokyo, we didn’t really know any differently.

Though it was low season in Japan, I would not travel there again in the summer months. It was just too hot and humid for me. Our other family members did not mind the heat as much as I did.

We would use our travel company’s services again and recommend them to our friends and family without hesitation.

We had a wonderful trip! Overall, we got to see a lot of the country and enjoyed getting to experience so many wonderful cultural treasures. The guides were all very kind and helpful.

Overall, Zicasso’s travel company did a pretty good job of planning the trip. The staff were very friendly and welcoming. The spacing of the events on the itinerary was well-balanced, with a good mix of activities and free time!

The South Korea portion of our trip was flawless, with excellent guides and events planned for each day. Our local tour guides knew to change the itinerary when they noticed there was a chance to optimize timing for certain events to avoid crowds or that we were doing too many activities that were similar, which was excellent!

One point of feedback: Key transfers were missed (eg, We were expected to find our own way out of Hakone to get to the train station to Tokyo, only to find out the night before that taxis were refusing to come out to our hotel for fares because it was too far, and the hotel didn’t offer any good solutions. We were very lucky that our wonderful tour guide for Hakone offered to drive us at the last minute, otherwise we would’ve missed the train and our subsequent booked teamLab Planets and food tour in Tokyo.)