Our travel agency did an outstanding job planning our trip to Ecuador and Peru. Our guides were great and all our drivers were on time. Jason made great recommendations and helped us put together a very memorable trip. Our accommodations were very nice at all locations and the people were great.Show More
Victoria and the team she did put together is just awesome!Communication was always easy and transparent from day one. It started with the quoting step. Victoria was demonstrating real listening skills, trying to really understand our family, what we liked and what we wanted this trip to be. She demonstrated a lot of patience and flexibility, making adjustments to the itinerary along the exchanges we had to stick as close as possible to what would be the perfect experience for us. (opposite to the other travel company that did quote us. They just wanted us to do what they wanted us to do, demonstrating frustration when we were asking to adjust some of the proposal and even being aggressive before finally telling us that he didn't want to work with us...bad experience).She went out of the traditional itineraries by proposing some unique activities (like Zip Lining) to offer fun to our teenagers. It was awesome by the way!!During the trip, Victoria was always available through What's App to give us updates and assist us, being pro-active to anticipate any issues that would come. Best example was how she handled the strikes in Cusco. We arrived in Cusco on April 16th and right in the bus on the way to the hotel, our guide explained that strikes might be taking place in the region in the following couple of days that might prevent us to freely move around and get to Machu Picchu. As an anticipation Victoria decided to change our hotel reservations and move us to Ollantaytambo (where the train station to Machu Picchu is) one day sooner to ensure that we would not get stuck in Cusco.Our visit to Machu Picchu was planned for Tuesday April 19th but because of strikes, all trains were canceled, leading to the cancellation of our tour of Machu Picchu. Victoria and our guide decided to make the most of that day by organizing other activities (Visit of a very remote village to meet with local villagers, offer color paper and pencils to the kids, visit of other archeological sites), she also managed to get new tickets for the train the following day and get all reservations changed!.As a result, our trip got even better than planned with extra cultural exchanges and we finally got to visit Machu Picchu with the same outstanding experience that was originally planned.Our guide and our driver were just great people, we shared great moments and conversations with them, we had local breakfasts in small villages with them and they told us so much about the local culture they are part of. More than guides they made us feel like friends showing us around hungry for making us discover their country and its wonderful people!As a summary, probably the best trip ever especially due to the great work and commitment of this Peru tour company!Show More
Traveling to and through Peru as a non-Spanish speaker was intimidating but Veronica and her staff took care of every little detail so that I had a smoothly planned, fun, exciting, and adventurous trip!When extra things were needed (change in dinner reservation, schedule typhoid shot for my daughter, flight canceled by the airline, etc.…) people were there to take us, translate, re-schedule, and explain everything. I cannot recommend Zicasso and this travel agency enough!!!!Show More
The travel arrangements were easy to make, and the travel planner was instrumental was a great asset in planning the trip. Overall it was an A+ experienceShow More
Overall I was satisfied with the services of this travel team. The availability before and during the trip was excellent. Proposed accommodations and itinerary was good. The local operators were good and flow less organization.Show More
It was a pleasure working with Alicia. She is very kind and knowledgeable and did a great job helping us reasonably tackle Lima/Amazon/Cusco/Incan Ruins in 8 days. She selected tour guides for us who were absolutely perfect. One guide navigated us through Machu Picchu and another was especially an angel--she was so fun and full of information that we were thrilled to have her with us for two solid days. We also adored the woman who ran the hotel where we stayed in Ollantaytambo--she treated us like family!Show More
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Traveling to and through Peru as a non-Spanish speaker was intimidating but Veronica and her staff took care of every little detail so that I had a smoothly planned, fun, exciting, and adventurous trip!
When extra things were needed (change in dinner reservation, schedule typhoid shot for my daughter, flight canceled by the airline, etc.…) people were there to take us, translate, re-schedule, and explain everything. I cannot recommend Zicasso and this travel agency enough!!!!
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Working with Zicasso and most importantly with this travel company was one of the best decisions I made for my trip to Peru. Not only was it quick and easy to work with them, but the quality and detail of every single thing from the trip was top-notch. From the moment we spoke with Victoria about going to Peru to the moment we left Peru it was amazing. The tour guides she chose for me and my girlfriend were all great people that truly loved their job and country.
Never did we feel lost, confused, or need to ask for anything really, it was all prepared for us. If there was a way to make it easier, Victoria made sure it was!
The hotels were all great, the service second to none, it should honestly be the standard for all hotels. Our tour guides Eduardo, Victor, and Juan were of the best and really took care of us in every aspect. It felt more like we were touring with friends and not strangers and that says a lot about them as people.
I truly am grateful for her guidance, and for all her hard work in making this once dream a reality of visiting Peru. Tour guides and drivers all handle themselves with extreme professionalism and prove to be very knowledgeable about the Incas, country, and culture of Peru. If you are planning a trip to Peru go with this travel company, they will take care of you like if you were family. Viva el Peru, y mucho amor a todos. I'll be back for the Inca Trail!
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