This company did an outstanding job in developing our trip to the Galapagos and Machu Picchu. Everything was very well planned and didn't have to worry about a thing. The hotels selected were wonderful and the tour companies they selected were professional, on time, and humorous. Before picking us up at the hotel, the guide/driver for the day, stopped by the airport and picked up our boarding passes and luggage tags for our flight from Cusco to Lima. What a nice surprise. Can't say enough about this company.Our first stop was in Quito for one overnight and then back to the airport to catch our flight to the Galapagos. They suggested staying near the airport and selected a chain hotel. It was convenient, especially since we had to be at the airport at 6am the next day. Other passengers on our cruise had a 45 minute drive to another chain hotel. So they all had an earlier morning then we did. I was thankful for the recommendation to stay near the airport!Show More
Traveling to and through Peru as a non-Spanish speaker was intimidating but Veronica and her staff took care of every little detail so that I had a smoothly planned, fun, exciting, and adventurous trip!When extra things were needed (change in dinner reservation, schedule typhoid shot for my daughter, flight canceled by the airline, etc.…) people were there to take us, translate, re-schedule, and explain everything. I cannot recommend Zicasso and this travel agency enough!!!!Show More
Victoria and the team she did put together is just awesome!Communication was always easy and transparent from day one. It started with the quoting step. Victoria was demonstrating real listening skills, trying to really understand our family, what we liked and what we wanted this trip to be. She demonstrated a lot of patience and flexibility, making adjustments to the itinerary along the exchanges we had to stick as close as possible to what would be the perfect experience for us. (opposite to the other travel company that did quote us. They just wanted us to do what they wanted us to do, demonstrating frustration when we were asking to adjust some of the proposal and even being aggressive before finally telling us that he didn't want to work with us...bad experience).She went out of the traditional itineraries by proposing some unique activities (like Zip Lining) to offer fun to our teenagers. It was awesome by the way!!During the trip, Victoria was always available through What's App to give us updates and assist us, being pro-active to anticipate any issues that would come. Best example was how she handled the strikes in Cusco. We arrived in Cusco on April 16th and right in the bus on the way to the hotel, our guide explained that strikes might be taking place in the region in the following couple of days that might prevent us to freely move around and get to Machu Picchu. As an anticipation Victoria decided to change our hotel reservations and move us to Ollantaytambo (where the train station to Machu Picchu is) one day sooner to ensure that we would not get stuck in Cusco.Our visit to Machu Picchu was planned for Tuesday April 19th but because of strikes, all trains were canceled, leading to the cancellation of our tour of Machu Picchu. Victoria and our guide decided to make the most of that day by organizing other activities (Visit of a very remote village to meet with local villagers, offer color paper and pencils to the kids, visit of other archeological sites), she also managed to get new tickets for the train the following day and get all reservations changed!.As a result, our trip got even better than planned with extra cultural exchanges and we finally got to visit Machu Picchu with the same outstanding experience that was originally planned.Our guide and our driver were just great people, we shared great moments and conversations with them, we had local breakfasts in small villages with them and they told us so much about the local culture they are part of. More than guides they made us feel like friends showing us around hungry for making us discover their country and its wonderful people!As a summary, probably the best trip ever especially due to the great work and commitment of this Peru tour company!Show More
Our extended family of 7 (2 adults and 5 kids between 12 and 18 years old) had an amazing time in Peru. Joy was a wonderful partner in preparing for the trip. She was very patient and knowledgeable when I worked with her during the planning process. She took time to understand our needs, wants and wishes and helped shape a perfect itinerary that worked for us. We went through over dozen iterations because I learned more from her about the things to do in Peru and she was patient and prompt in making those changes.Once we went to Peru, the overall experience with travel team was fantastic. Joy had shared with us all the details/documents before we left and populated that information in an app. The travel team made sure that our whole trip went according to the plan without any hiccups. At times they were flexible to improvise our itinerary to accommodate our wishes and asks.Everyone at the travel company was extremely friendly, courteous, punctual and caring. The vehicles/hotels/foods were of the top quality.We had wonderful time in Peru thanks to Joy and the travel team.Show More
Overall I was satisfied with the services of this travel team. The availability before and during the trip was excellent. Proposed accommodations and itinerary was good. The local operators were good and flow less organization.Show More
Our travel agency put together an absolutely perfect trip. Our guide was interesting, knowledgeable, funny, professional, relaxed and flexible. Every aspect of our journey was fluid and smooth. If we had any questions or concerns, we simply sent Alicia a message and she answered immediately.Although it was all amazing, hiking into Machu Picchu through the Sun Gate can’t be described. It is 100% worth the effort and is something I will never forget.Our lodge near Ollantaytambo also left us speechless. The accommodations, food, staff, and adventures offered by this company are things that must be experienced if you get the chance. All of it is truly unbelievable. I can’t thank our travel company and our guide enough. It exceeded my expectations. I highly recommend this company.Leigh R. and FamilyShow More
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Traveling to and through Peru as a non-Spanish speaker was intimidating but Veronica and her staff took care of every little detail so that I had a smoothly planned, fun, exciting, and adventurous trip!
When extra things were needed (change in dinner reservation, schedule typhoid shot for my daughter, flight canceled by the airline, etc.…) people were there to take us, translate, re-schedule, and explain everything. I cannot recommend Zicasso and this travel agency enough!!!!
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Working with Zicasso and most importantly with this travel company was one of the best decisions I made for my trip to Peru. Not only was it quick and easy to work with them, but the quality and detail of every single thing from the trip was top-notch. From the moment we spoke with Victoria about going to Peru to the moment we left Peru it was amazing. The tour guides she chose for me and my girlfriend were all great people that truly loved their job and country.
Never did we feel lost, confused, or need to ask for anything really, it was all prepared for us. If there was a way to make it easier, Victoria made sure it was!
The hotels were all great, the service second to none, it should honestly be the standard for all hotels. Our tour guides Eduardo, Victor, and Juan were of the best and really took care of us in every aspect. It felt more like we were touring with friends and not strangers and that says a lot about them as people.
I truly am grateful for her guidance, and for all her hard work in making this once dream a reality of visiting Peru. Tour guides and drivers all handle themselves with extreme professionalism and prove to be very knowledgeable about the Incas, country, and culture of Peru. If you are planning a trip to Peru go with this travel company, they will take care of you like if you were family. Viva el Peru, y mucho amor a todos. I'll be back for the Inca Trail!
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Our travel agency took care of the whole journey. Peru was amazing and all the hotels selected were just wonderful.They were completely on board with taking care of transportation, tours, transfers.All the tour guides were great.Thanks for a great experience!
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