Our Egypt Travel Specialists

Zicasso's travel designer was extremely helpful in crafting an itinerary and tweaking it based on our review feedback. Within the parameters of the available days, we did and saw what we wanted to and had a balance of scheduled program versus personal free time.
Guides and vendor partners: Our assigned guides for our trip were excellent and personable locals. They were great SMEs and also interesting people to get to know. The time spent with each guide added to the richness of the experience.
Services and servicing throughout the trip: From providing a digital itinerary app with our itinerary easily available, updated with airline boarding passes. Hiccups can happen with travel plans. The travel designer was always aware and tracking, and took proactive steps to final, alternative options. For example, our scheduled hot-air balloon got cancelled and he worked to find an alternative option for the next day, and we recovered. Similarly, when one of the hotel stays wasn't ideal (noise, poor air conditioning), we were given a much better option when we returned for the last stay before departure. Again, issues will come up; he took ownership and worked on our behalf to solve it and seek the best alternative option. We stayed in touch via chat and periodic phone check-ins.
Special and unique: Knowing that it was our anniversary trip, the travel designer added a couple of special treats at a couple of our stays, which we appreciated.
In total, this resulted in a stress-free, highly enjoyable bucket-list trip to Türkiye. Our travel specialist was the best choice to help us experience Türkiye via sights, sounds and taste. I would highly recommend this tour partner. They were very professional, highly accountable, and responsive. Great people all around to deliver a personalized travel experience.

Our recent trip to Egypt and Jordan with Zicasso's tour operator was extraordinary! From start to finish, every aspect of the journey was meticulously planned and executed, leaving us with a wealth of cherished memories and deep appreciation for the cultures and historic sites in these incredible places!
The quality of our guides made for a very special experience. Each guide was passionate in sharing their knowledge. The itinerary was well crafted, balancing sightseeing and cultural experiences. Our transportation was seamless and accommodations were conveniently located and impressive. Our trip with this tour operator exceeded our expectations.

Overall, we had a wonderful trip. All of the locations were great and met our expectations. A few of our hotel accommodations could have been a little bit better, but overall, they met our needs. The tours and our guides were wonderful, very knowledgeable, and friendly.
The river ride in Seville, Spain, was the only activity that wasn't very good, as it seemed more like a boat ride versus a tour. Also, the communications with the travel company in Greece and Spain were excellent. They provided all the information we needed via text and WhatsApp.
We were very pleased with Zicasso’s travel specialist. She was friendly, knowledgeable, and always available to answer our questions.

Our trip to Tanzania could not have been made better! Zicasso's travel specialist organized a great itinerary that fit perfectly with our budget and lifestyle. It was so well organized with all the supporting companies; we had no missteps or worries. I would highly recommend this agency for an African tour and ask for our agent, as she is an expert in this part of the world and extremely well organized!

Zicasso’s travel specialist more than lived up to the many favorable reviews the company has earned. He was receptive and responsive to my requests and used the considerable input I offered to create an itinerary that translated my goals into an itinerary that was flawlessly executed. The drivers and guides assigned all were excellent, and the pampering we received from our arrival to our departure made all of our travel comfortable and seamless.
We were treated to some VIP extras that elevated our experiences and when we encountered a problem onboard the river cruise part of our trip, he and his staff were able to address them on short notice and on a weekend. It is perhaps conventional to tell a customer one is available 24/7, but that truly was the case with the travel company. When circumstances warranted altering the planned itinerary, it was accomplished deftly. This flexibility was much appreciated and truly helped make our trip even more memorable than initially anticipated.
We have friends who expressed their envy at our trip plans and their desire to visit Egypt. My wife and I certainly will share with them our thoughts and views about the wonderful services the travel company provides.

Largely, we had an amazing time and really appreciated many people going out of their way to make it amazing for us. Here is everything we have to share:
Positives:
Guides: Our guides were largely a bright spot. One guide was excellent and having a female Egyptologist also helped us feel very comfortable. She was excellent as a photographer and had many interesting stories to share. We loved her best of everyone who worked with us. Our other guide I also thought was an excellent guide and, overall, I really enjoyed him. It was only the photos thing that I did not like. Otherwise, I thought he was very kind, flexible, and knowledgeable. I really loved that he’d give us a very thorough tour, then free time to explore and a very clear meeting point.
Special Event: As honeymooning couples, there were many spots where our guides really tried hard to make it special for us. We really appreciated this thought and care, and we came away very happy with our experience.
Hotels: The hotels were mostly all lovely and great choices (with one exception, as below).
Nile Cruise: We felt the river boat was extremely pleasant and the staff were very kind and thoughtful from the first minute we boarded. They took extremely good care of us and were very sweet.
Support Team: A member of the support team, as well as everyone we communicated with online via a messaging app and the Zicasso portal, was truly excellent and very accommodating with almost every single request. Even my minor negatives below, if ever brought up, the team was very receptive to listening to the feedback to fix it mid-trip or for future guests!
Negatives: Overall, very minor! But, these few things could make a big difference in the future!
Promotional Images: One of our guides initially asked us if he could take a photo of our group with the company sign for promotional purposes. Although we’re a bit shy, we agreed to avoid confrontation and wanted to help the team. However, this turned into him asking to take upwards of five to 10 photos and, sometimes, videos of us daily. Then, after the trip, he messaged multiple times asking for these photos and videos. While we sent some, we’re not comfortable with being an advertisement and wish he had been a little more understanding. The more he asked, the more uncomfortable we became, and we still feel a bit uncomfortable now.
Early Flights/Days: Before the trip, I mentioned that it was a priority for us to be able to eat a relaxing breakfast in our hotels prior to early flights. I was assured they were able to move flights to later so we could eat at our hotels, but every single day we were brought to the airports quite early and given "breakfast boxes." This is fine for some, but for us, it wasn’t what we expected/hoped for based on conversations with the team.
Tourist Traps: Although we learned partway through the trip, there were many requests by the guides to take us to "tourist-trap-type" stores and restaurants. This was worst in Jordan, but happened a couple of times in Egypt as well ("papyrus workshop," "stone workshop," etc.), where goods are sold at high premiums, with likely guide commissions. In general, I would have had a much better time if guides were able to point us to more inexpensive souvenir options. One that was recommended to us later in the trip by our guide was the shop inside the Egyptian Museum, which we found very reasonable and nice. Other options like this would have been great!
Jordan Guiding: Our experience in Jordan was very different from Egypt. In particular, our guide was not ideal. He did a few things that bothered us. He was a chain smoker and every single opportunity to stop, even if we didn’t want to stop, he stopped to smoke. He would often smoke with one foot still in the car, but technically mostly "out of the car." The car was fully black above the driver's seat so it was obvious this was common. He would talk to us even outside of the car and be constantly smoking and blowing smoke in our faces, which was extremely inappropriate. His English wasn’t very strong, so he wasn’t able to tell us too much about the area. On the day of us going to Petra, he didn’t even come to the hotel to help us get settled or take us to the ticket office. We could easily handle it, but I wonder if the company even knows we didn’t see him that whole day. He took us to a lunch restaurant on our arrival day that felt like a tourist trap, was expensive, a buffet, and didn’t cater to our dietary restrictions, despite us asking ahead of time.
Our hotel at the Dead Sea did not have the best customer service. They were rude checking us in, provided inaccurate time assessments, delayed in providing us our breakfast boxes in the morning, delaying our trip to the airport, and there were similar delays when ordering food within the hotel (besides their dinner buffet, which came with good food and good service). If you have other hotels you partner with along the Dead Sea at this price point, I would consider sending more customers to your other partners.
Overall, our experience was excellent and five stars, without a doubt! These minor things are just to help guide improvement and we really can’t thank the team enough. The trip was truly magical. We've had many friends from home ask for the trip details and I've shared your information!