Kirsty's Travel Agency
Based on 82 reviews
We had an amazing trip. Kirsty and the travel agency were a joy to work with and made the entire process of planning what was a complicated trip seem effortless. From the very beginning, Kirsty listened to our goals, understood our limitations, and was able to create an incredible itinerary. Even when we had an unexpected life event and had to pivot our trip slightly, she took it in her stride and made the necessary changes without hesitation. Trying to visit three countries in one trip seemed ambitious, but with Kirsty's oversight, it happened.
With the exception of the transfer from the Israeli border to the Jordan border, all were seamless. The people we interacted with through the arrangements made by the travel company were wonderful. We did not have a single negative interaction with any of our drivers, guides, or aides at the transfer points. I would highly recommend this travel company.
Ahmed's Travel Agency
Based on 24 reviews
Our trip to Egypt with this travel agency was one of the most memorable vacations we have ever had. We were celebrating some special milestones, and the team at the agency made it truly special. Ramez made sure we were getting everything we wanted from the beginning and, based on our requests, made some additional recommendations he thought we would enjoy. He consistently communicated with me on what we were looking for and made our decisions easy.
His partners in Egypt were the BEST! From the time we flew into Cairo until the time we left two weeks later, we knew we were being well taken care of, and we didn't have to worry about any logistics. Our Egyptologists and tour coordinators were very knowledgeable, professional, and kept us on time and on task the whole time. Our guides were awesome to deal with, and we not only learned a lot about ancient Egypt but also the current environment in Egypt.
All of our tours were awesome, and our additions of a tour between the Sphinx paws and the active archaeological dig in Saqqara were the absolute best parts of our vacation. Restaurant choices and market choices were great, and we hardly ever had to worry about being hassled by vendors or scammers since our guides were constantly watching out for us. We never felt unsafe! Thank God for the professional drivers because I would never drive in Egypt. They got us everywhere on time and with a smile and always had water available since it was so hot!
The hotel choices during our two weeks were great, and we got to experience well-known luxury hotels as well as luxury boutique hotels. Our Nile cruise was great and relaxing, and our vacation wrap-up in Hurghada for three days was just what we needed to decompress and take in everything we saw up until then. I would highly recommend this travel company to anyone planning an Egyptian vacation!
Mahmoud's Travel Agency
Based on 183 reviews
I would have given 4 1/2 stars but there was no option. My husband and I took a 2-week trip to Jordan using this travel company. The owner was very responsive and accommodating. Our private trip included an array of hotels with a driver and guide. The car was comfortable and in good condition. We liked the driver very much and he was fluent in English. The hotels were exactly what we hoped for. We were always met on time. The reason for losing 1/2 star was a poor quality guide who didn’t even allow us a full day of touring, which we were supposed to have. The guide misstated facts, told tall tales, and tried to give us a shorter itinerary than agreed to. Each time we stood our ground, he called the travel company to make sure they would pay. The travel agent was available to tell them it was paid for and to take us where we wanted. We did not contact the agency while in Jordan to let our agent know what was happening was different than promised. He would have gotten us a different guide had he known. He asked for feedback when we arrived back in the USA. I told him about our experience with the guide and he was saddened we didn’t let him know at the beginning of the trip, my fault. The guide will never work for him again so this won’t happen to anyone else. I would definitely use this travel company again but I would communicate if something was off.
Mary's Travel Agency
Based on 59 reviews
Mary planned a terrific trip for my sister and myself. The two best parts were thanks to Mary and her choice of guides while touring Cairo and Luxor. They were so knowledgeable about the kings and Pharaohs and every temple and mausoleum, both Egyptologists to the max, and both lovely gentlemen. Her hotel choices were perfect as well.
Not on her, but I would have done our trip without the "cruise down the Nile." I really didn't enjoy that at all. A drive to Luxor from Cairo would have suited me better, and then a drive to Abu Simbel, which was not offered or mentioned, would have been a much better choice for me. But all in all, a wonderful trip!
Adel's Travel Agency
Based on 5 reviews
The travel agency surpassed our expectations. They did everything they said they would in our itinerary and more importantly they were on time every day, had clear communication channels, and made sure we felt safe and knew what was happening at all times.They coordinated the tours and driver perfectly and we were never left waiting in the sun or wasting time looking for our driver. They were very accomodating if we wanted to add in an extra activity or have a break and the guides were professional and friendly and were happy to provide insight in to day to day Egyptian life as well as professional and educated information about Ancient Egypt. We asked the travel company to make all the bookings for us and to book all the accomodation using their preferred providers and they did a great job with this. Every hotel was amazing and the service and food was excellent. Our Nile cruise boat was one of the best we saw during our travels.I rate the travel company 10/10 on all aspects.
Chris' Travel Agency
Based on 35 reviews
The trip itinerary was very well thought out, and the company was always attentive to our requirements. The attention at the airports was excellent and the guides were attentive and explained well.
Some vehicles could have been more comfortable since we had long road trips. The Nile cruise was very pleasant, but we would have expected a more luxurious or better-maintained boat. This was made up for by the service of the staff.
Mohamed's Travel Agency
Based on 65 reviews
We had a great trip with only a few glitches, which we would expect and were resolved quickly. The guides were outstanding, very competent, and gave us insight into understanding the culture and history of Egypt and Jordan. We felt very safe as we traveled.
Amr's Travel Agency
Based on 6 reviews
Generally speaking, this company did a satisfactory job helping us to create this itinerary. There were communication issues along the way… particularly with the time it took to respond to inquiries/questions. Many times requiring me to repeat a text, voicemail, or email to get a response at all. Their main phone number was never answered by a real person, ALWAYS went to voicemail. This communication lag was irritating before our deposit was made, even more so after our final payment was made.
Our experience with the travel company had some minor to noticeable glitches. For example, the air transfer from Aswan back to Cairo on Day 12 October 13 was scheduled for 8:00 p.m. We would have greatly appreciated consultation around this timing as we noticed that there were nearly hourly flights available back to Cairo that day/eve and waiting til 8:00 p.m. to catch that flight became sort of an enormous waste of time for us. Considering there are few flights in Egypt that are not delayed for various reasons -- and that flight was no exception… we didn't get back to Cairo that evening til after midnight. Our "relaxed evening in Cairo" became less than three hours of sleep/rest at best at the hotel as our flight to Jordan was scheduled VERY EARLY the next morning. We would have greatly preferred more time at the Cairo hotel and less time in Aswan waiting endlessly for an 8:00 p.m. flight. We felt this part of the planning was not client friendly… and could easily been avoided had we been pulled into the conversation on timing preferences. This is one example of not being included in choices around timing. And lastly, there was moderate disappointment with the cruise selection. Initially, we were offered another cruise which excited us for its elegance, and overall "refined and subdued atmosphere and excellent food". As this ship couldn't be booked as planned we were told the second option would be a perfect substitute, equal in ambience. It was not. The dining room was so loud as to make dining unpleasant. There were zero individual tables for two persons. The food on a scale of 1-10 was about a consistent 6. The one night they served on the top deck, outdoors was truly a break from the unpleasant, overcrowded, and exceptionally noisy dining room. One redeeming quality for the cruise was the staff. Exceptional service from the staff. Additionally, the guides/drivers in Egypt were generally very knowledgeable and fun to work with. We were thankful to have Quincy, Zicasso Senior Traveler Care Specialist, available and helpful as we utilized her advice, acknowledgment, and comfort being overseas and unable to reach the travel agency in a timely manner for additional small issues that arose. We had an exceptional extension to Jordan-- well organized -- great guides-- with the exception that the communication between the agency and their Jordan affiliates was a bit shakey. Our Jordanian private guides were unaware of our itinerary or what was "included" or not on a daily basis. This was clarified by me having a printed copy of the agreed itinerary to show them with the travel agency’s heading. Once again, communication didn't appear to be stellar with the travel agency and their affiliate in Jordan. Our Jordan section of the itinerary was amazing...the guides/drivers WONDERFUL in every aspect.