Our African consultant was terrific! She listened to what we wanted, offered great feedback and suggestions, and customized an itinerary that was perfect for our family. The trip was awesome. Everything was first class from the transfers, accommodations, guides, food, and staff. We could not have asked for more professional or nicer people throughout our travels. Thanks to our consultant (& this travel company) for making this a trip of a lifetime! She was outstanding!Show More
We had such an amazing experience that exceeded our expectations! Dan and Mandi were very responsive and a pleasure to work with from the beginning to the end. We put so much time and money into this trip and it was all worth it. Even with the additional complexities of covid-19. Dan and Mandi truly made it as seamless as possible for us and we couldn’t be happier!Show More
Our overall experience with both Zicasso and Kirsty was superb. Neither words nor pictures can capture the overall experience of a safari in Tanzania. The wildlife, the terrain, and the people made this experience unforgettable. The trip to Tanzania from beginning to end went without a single glitch. All of Kirsty's recommendations were beyond satisfying. This included the itinerary, the lodges and camps, and the safari company that provided our guide. We lucked out when we were assigned our guide. He was not only an outstanding guide with an eagle eye but a great person that we now consider a friend.When we started planning this trip we made a couple of date changes that Kirsty jumped on it and was able to accommodate on short notice, and we know that was not easy. We traveled to Italy first to visit family, so our trip to Tanzania started in Italy. When we were in Italy we were unable to complete the required health entry forms on our smartphones. Kirsty jumped and completed the forms for us, all we had to do was print them out. The bottom line, we had first-class service throughout this trip thanks to Kirsty.Show More
This trip was amazing and a once in a lifetime experience. The travel planner from this travel company did an amazing job communicating with us, finding out our travel style, and creating a trip that was perfect for us. We got to experience the best of Zambia and Zimbabwe and loved every minute of it. The parks are amazing, Victoria falls was amazing, and the people we interacted with were genuinely thrilled to share these beautiful countries with us.Show More
In June 2018, I submitted a request through Zicasso to plan a trip to Kenya and Tanzania for my birthday in September 2019. I was matched with my trip planner of this travel team. Not having travelled to either of these countries in Africa before, I fully depended on the planner to guide me through the planning process, select tourist destinations and make lodging recommendations during the busy migration season. As travel dates, participants and preferences changed throughout the 18 months of planning, my trip planner was very flexible, helpful and timely in adjusting our arrangements to meet our wants and needs. After the final payments were made, we received our final itineraries and didn't expect to hear from the planner again during our travels. However, my planner met us in Nairobi upon our arrival and at the airport during each part of our trip during the 10 days. He constantly checked in to make sure our expectations were met and and exceeded. At the end of our vacation, we were very sad to say our goodbyes to him and our great driver as we departed back to the United States. I can't say enough good things about my trip planner and this travel team! All of our accommodations and meals at the hotel in Nairobi, Giraffe Manor of The Safari Collection, Entim Mara Camp and the Resort in Zanzibar surpassed all of our expectations. All of the drivers and guides were always on time, accommodating and friendly. Despite being the busy season, each of our boutique hotel experiences felt customized and secluded. Though a lot was invested, every penny spent on this trip was worth it and I'd do it all over again! It was truly the best international vacation my friends and I ever had. I highly recommend using this planner and travel team for travel tours, safaris and vacations in the future and look forward to working with him again! Asante!Show More
This Africa travel company provided excellent communication, recommendations, and service from our initial contact through a follow-up post-trip. We originally booked this trip in 2019 for 2020 prior to the onset of Covid, which led to many uncertainties and changes until it was finally executed in 2021. Canceled flights and changes by a Zambia carrier proved to be challenging for all, but our travel company was monitoring this and took immediate action to resolve connections and lodging issues with each change. Flights going and coming from Africa were not full and the same was true for many internal flights. The exception was for the Zambia flights so one might presume that a canceled flight today would mean a fuller flight tomorrow. The actual execution of our trip went off perfectly and we were very pleased. We felt we were in great hands and well supported if there had been flight issues etc. while en route. This was our third trip to Africa and we've been on safari for all three. This trip was well organized and there were many transfers and flights involving four different countries in Africa (South Africa, Botswana, Zambia, and Zimbabwe). At this time, each border crossing required a PCR test for Covid, so our travel planner had to help us coordinate this as well, in order to make this trip possible. At every transfer point, a representative met us to help navigate the local procedures and facilitate movement to our next flight, hotel, border crossing, etc. If we'd been on our own we'd likely have figured this out, but not with the efficiency and knowledge of the processes and procedures that this staff had. Their presence provided an enormous time saving, efficiency, and made the trip less stressful because we knew someone would tell us what to do next. Who would expect for example that we'd be required to clear security prior to checking in for our next flight? Or that baggage would be dropped at the door we'd just entered in the airport vs. another baggage claim area. In Johannesburg, we were quickly escorted for about a 15 minute walk to the lobby of our hotel. It's a large airport and not having to figure it out after a lengthy flight from the USA made this easy and added value. Team Charles, Sarah, and Karen listened to what we wanted on our trip, and instead of focusing just on Botswana and Victoria Falls, they recommended Zambia as well. For Victoria Falls, we were told Zimbabwe is where we wanted to be. Advice was also provided for the Visa for Zambia/Zimbabwe. Our accommodations were all excellent. We actually benefited substantially with lodging upgrades and private vehicles and guides by traveling to Africa while most are staying home due to Covid. We were comfortable at camps with staff that were vaccinated at all but one of our five camps, masking, social distancing, and sanitization. Significant effort is being made to keep the few travelers visiting safe, so tourism may return sooner vs. later. At one of our airports, the restroom stalls in either Botswana or Zambia were being cleaned after every use! With this said, we've encouraged friends to mask up and consider travel now or in the next six months if they have the opportunity. We strongly recommend working with this Africa travel company and felt that the presence of staff both in the USA and Africa helped. For this trip, we took a chance as our decision was between doing a trip with this company and with another travel company we've booked with numerous times. We went with this company because it was based on our desired itinerary and we'd be on our own in camps vs. being with a group. My spouse was particularly concerned about this aspect with covid and all the itinerary changes we'd seen prior to the trip, but in the end, we were both extremely satisfied with the end result and format of the trip. We would gladly book another trip through this company.Show More
Our trip was beyond amazing and despite all the issues we could have had traveling during COVID, because of Simon and his team’s help, everything went absolutely perfectly!! I would book with them again in a heartbeat and highly recommend them to others!! We had never used a travel agent before but thought due to COVID and the fact that this trip was more involved than previous trips we have taken, it might be helpful to have someone guide us through each step. I absolutely know this trip would not have even come close to comparing to the incredible experience we had without the help of this travel company.Show More
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