Europe Tour Packages from USA

This travel company was incredibly difficult to work with, and I would not recommend them. The travel agent seemed very annoyed when we asked basic questions about our itinerary. For example, the itinerary he sent us did not have the correct number of rooms booked for our party. When I asked him about it, he rudely told me, "Of course I have booked the right rooms". Later, we found out he was working off the wrong itinerary - our final invoice was based on this wrong itinerary and had a much higher amount than we actually owed. When we pointed that out, he went from being annoyed to flat out rude.

We also identified many gaps in transportation and logistics, with the travel agent continuing to be rude when we asked for clarification or support in fixing the gaps. For example, he had us driving a rental car to the Bologna airport at around 3 AM from rural Italy to make an 8 AM flight. We would be driving right through Florence on the way to Bologna. When I asked why we didn't simply take a later flight out of Florence, I was told there were no options to do this. A simple Google search identified several flights out of Florence at a more reasonable time.

We finally had Zicasso step in, and they were incredibly helpful in cleaning up our itinerary. Unfortunately, we still experienced several logistical issues during our trip despite Zicasso's support. For example, we were dropped off by drivers at train stations and were then on our own to figure out how to get to our hotels - all required lengthy walks up hills to access, and my 81-year old father was not able to do that. So we had to find our own transportation or have my dad attempt to walk (not good at all). As another example, my father really wanted to see the Matterhorn. The travel agent said it was an easy "day trip" from our hotel to the Matterhorn. It turned out to be a 3.5 hour drive each way. The driver left us at a train station below Zermatt (town below the mountain) to figure out on our own how to navigate the city of Zermatt. We had no guidance from the travel agency on how to best see the Matterhorn, and Zermatt was another town with steep hills that my dad had to walk through (with a cane) as we tried to figure out how to best see the mountain. Due to the length of the drive to Zermatt from our hotel, we had less than two hours in Zermatt because the travel company had booked us on a 6:15 AM train the next morning to leave Switzerland. It was a wasted day instead of being the wonderful experience my father had hoped for.

The best part of the trip was the hotels, and the travel company gets credit for selecting hotels with wonderful views and great breakfast options. They were not easily accessible from the local towns, so we had to figure out taxis and shuttles to get to nearby sites.

Most of the time, we were left on our own to find our way around. But we did have a guided tour in Florence and a knowledgeable driver that took us to a winery in Tuscany. Both of these guides were amazing, and it would have been nice to have more guided support throughout this trip (especially in Zermatt).

The entire nine days of travel from Slovenia to Montenegro were seamless as far as being picked up at the arrival airport and departure as planned. Transportaion was on schedule, which was important to me in a foreign country and eliminated any stress. Each private guide and/or driver throughout our trip was courteous and spoke English, which avoided any misunderstanding about all the wonderful sites we saw.

Lake Bled was absolutely wonderful. The guide parked the van at this family home four blocks from the lake and introduced us to his mother and sister, who welcomed us, and we saw how they lived in this beautiful village. The walk of four blocks to the lake also gave us the opportunity to see more of this quaint place to live. Since the lake does not allow power boats, we and about 20 other people were rowed to the island, where an ancient church was located. We found out that this family, in the past, were the caretakers of the island and our tour guide had to row himself to the shore to go to school and, in the winter, skate to school every day.

Next, we were driven to the castle on top of a small mountain, which had a perfect, 360-degree view of the area. Beautiful!

The next day we went to Plitvice Lakes National Park, with too many waterfalls to count and water that looked as crystal clear as any natural water I have ever seen. The four-kilometer walk upstream was nothing like I've ever seen in the USA.

We spent the night in a wonderful mountain lodge, with individual lodges and an upper-end-style bed and breakfast theme.

Split was a city with parts dating back to the third century, with many Roman influences in its many buildings.

Mostar in Bosnia was very interesting and had a central arch-style bridge which seemed to be a central point for all to see. There was so much we saw that it is too much to describe here.

We also stopped at a wine tasting at the most modern winery I've ever been to. It even had 12 guest rooms, with a pool.

On our way to Dubrovnik, we stopped at Ston to have an unbelievable lunch. At the restaurant, we had an oyster tasting of fresh oysters being farmed several hundred yards from the restaurant. We were served oysters three ways, from raw to fried and baked, and they were the best I will ever eat in my life.

We next went to Dubrovnik, which was particularly interesting to me because it is where Game of Thrones was filmed. Our guide was excellent, as he worked as a "roadie" for the film company, helping set the scenes by taking down modern signs or anything modern, and putting them back after filming. He had large screen shots in a spiral binder and would take us to a cove and hold up the screen shot of the actual scene from the movie to show us the similarity. His behind-the-scenes knowledge of the actors and the reaction from the town and church was beyond expectations. My wife and I were fans of GOT and so excited that we are going to watch if all again one day.

Our last day was in Montenegro, which again was beautiful, and we spent the day next to the water there. We were ferried to a man-made island with an old church on it.

Overall, the Adriatic Sea along the coast of these countries was one of the most beautiful stretches of water you could imagine.

Our expectations of this tour were met and exceeded.

We just returned home from a very memorable trip to Croatia. Thanks to Zicasso's travel expert and her company for the terrific itinerary. Dubrovnik, Hvar, Split, Rovinj, and Zagreb were all toured with knowledgeable guides and experienced drivers to get us there!

There were many highlights, including the beautiful Adriatic countryside, Plitvice Lakes National Park, and a dinner with wine pairing. Of course, there were many more delightful experiences, but too many to include all of them!

We received top-shelf transportation, well thought out itineraries, and first-rate services. I would highly recommend this travel company!

Overall, our trip was well planned and brought different views to Croatia with each destination we visited. The 3 destinations (Dubrovnik, Hvar, Split) provided us with a different view that allowed us to truly experience the country's culture and highlights.

Zicasso's travel agency had wonderful activities that allowed for a more personable experience. We particularly enjoyed the Karaka boat tour, Hvar wine tasting and island tour and Krka park tour. The tour guides were experienced, interactive, and knowledgeable.

Overall, it was easy to communicate our needs and questions. Would be easier to just use email instead of the portal.

Zicasso’s travel specialist did an outstanding job of coordinating all of our travel. She booked us great hotels, close to city centers, museums, parks, etc. We were able to walk to great restaurants, enjoy the local atmosphere, and just have fun. She also set us up with great tour guides in each city. They were very knowledgeable and shared their knowledge of their country with us. We love to learn about the history and culture wherever we travel, and the guides did an outstanding job.

The travel specialist also provided an excellent list of restaurants to try in each city we visited. They were all great.

One of the best things we liked was the way that our travel specialist set up our visit to each country. Usually, the first day was a city tour with a guide to get to know the city and the history. The second day was a countryside tour away from the city to allow us to get a better feel and understanding of the history and also the countryside. The last day or so would be a light schedule so we could explore the city on our own, which worked great since we already knew the details of the city.

Also, the transportation our travel specialist set up for us was outstanding! From the limousine service to our train tickets, ferry tickets, plane tickets, etc., that made the trip extremely easy to navigate!

She also communicated with us throughout the trip to make sure that everything was going according to schedule, which was great.

Without a doubt, our travel specialist is an outstanding travel partner and I think she would certainly be at the top of your list of travel partners. She provided exceptional service and experiences, which made our trip a memorable one.