Andrea's Travel Agency
Based on 324 reviews
The team at 14You Travel made our tour to Croatia amazing! There were 12 people in our group and everyone agreed that it was planned perfectly. As one of the people that worked with her to plan, I must say made it almost effortless. Our agent had our itinerary organized full of fun without ever feeling hectic. Everywhere in Croatia, we felt safe and welcomed! Truffles in Motovun, cevapi in Split, traditional Peka near Hvar, fresh oysters right out of the shell on the water in Ston! All delicious! The history and beauty of the Old Town and City Walls in Dubrovnik left us all in awe. AND we visited multiple wineries all along the way as well. With all these highlights, she arranged tour guides that were reliable, informed, fun and proud to share with us why they love their home. Truly wonderful memories!!We all sincerely loved every minute of the trip and everyone hopes to visit with our own families in the future...but not without calling our agent first!
Andrea's Travel Agency
Based on 112 reviews
I have only a few words to say. The trip was fantastic and importantly my contact at the travel agency (Jelena) was a superstar. She was so responsive to specific issues I raised during the trip, including on weekends. She never hesitated to reply and take action to address concerns that I raised during the trip. As an aside, none of those concerns were her doing. Most related to the room we were assigned upon check-in at a couple of hotels. She really is a superb travel specialist and I would most definitely highly and with no reservations recommend her for anyone planning a trip to Croatia and Slovenia. I say enough how incredibly impressed we were with her.I should note that our interactions with Jelena were stellar from the get-go. We went through multiple iterations of our itinerary before we settled upon a final itinerary. She was very helpful regarding suggestions for our itinerary and we can certainly say we were not disappointed with any aspect of our itinerary. If we have one regret it's that we didn't plan a longer trip.Also, her selection of outfits dealing with our guides and drivers were top-notch. As well, the hotels she recommended were just a perfect match for us.
Tomaz's Travel Agency
Based on 183 reviews
As usual (this is our 3rd expansive trip undertaken with Zicasso), the overall experience was wonderful. Our travel agency scheduled our trip to Switzerland and they did an outstanding job. In particular, Zala took great care of us. The detail was top notch which meant we were never confused by the itinerary. We were most impressed with the detailed itinerary sent to us ahead of time - including travel passes and train tickets as well as all the vouchers we needed for various expeditions. Apparently, the travel agency constantly monitored our progress and schedule - on the day before our departure from Lausanne to Paris via train, we were notified by Zala that our scheduled train had been cancelled (French transportation strike). She told us to monitor our email and a couple hours later, we had new tickets sent to reception at our hotel. Impressive! If Zala (and of course, Mojca) read this - our thanks for a terrific experience!
Bernhard's Travel Agency
Based on 88 reviews
Overall we had a great trip and accomplished our goal of seeing the Northern Lights, thanks to a cooperative clear night sky on one day. Bernhard was very helpful at the onset of recommending we spend a shorter amount of time on our trip in winter and return during the summer to see Scandinavia in its full colors.Communications could have been better by confirming that the client has received critical information. We also were presented with change options within two weeks of our departure, which was concerning. Also, it seemed that many of the experiences recommended to us in Norway were unfamiliar to the travel company. Additionally, when we were in country there were questions as to what experience had actually been booked, versus what was presented to us--again, just more clarity and descriptions of the activities would be helpful.Just to reiterate, we had a very memorable trip, enjoyed all of the activities and glad for Bernhard's recommendation to shorten our winter stay!
Jay's Travel Agency
Based on 455 reviews
Nico and the team were helpful, informative and communicative from the earliest planning stages to a personal phone call the day we left the Baltic countries for our return home. Their hotel recommendations proved to be excellent choices and while I'm certain they treat all of their guests well I'm also certain that a booking from this travel agency received special attention and consideration. Our guides were professional in every respect and we enjoyed our time with them. Our drivers were prompt, courteous, and cautious. The published itinerary, which included so many "extras" such as convenient restaurant choices and historical information on each locale, was the best I've seen and should be a model for other companies. I applaud this travel agency for their fine work and I applaud Zicasso for using them.
Viktor's Travel Agency
Based on 18 reviews
We recently took a trip through our travel agency to Prague, Cesky Krumlov, Vienna, and Budapest. We are a family of three (myself, husband and teenage daughter). It was fantastic! Viktor was a pleasure to work with! We had a couple of conversations so that he could get a sense of what we were looking for, and he put together a wonderful itinerary. We decided primarily on full-day "overview" tours and added in a couple of half-day tours of specific areas. The tour guides and drivers were all wonderful, with a special shout out to two of our guides, one who truly excelled and one who surprised my daughter on her birthday with flowers and candy. All of the details were taken care of for us and the hotels were outstanding! When our flight was cancelled and rescheduled at the last minute, Viktor quickly changed our pick up times and took care of everything. I highly recommend planning a trip with Viktor and through this travel agency! You will get the trip you desire without worrying about the details!
Lindsey's Travel Agency
Based on 349 reviews
Cindie from the travel agency planned a marvellous trip to London England and Paris France for my daughter and I. She found the perfect hotels for us and booked the most amazing tours with expert guides. Our walking tour in London with our guide was a highlight for us. We felt like we had spent the day with a very knowledgeable friend. In Paris, the highlight was most certainly our evening tour in the iconic 2CV car. We truly felt like celebrities driving through the streets of Paris. Our guide had chosen the perfect French music to play during our tour and planned our arrival at the Tour Eiffel perfectly so that we would arrive in front of it on the hour as the sparkling lights were turned on.
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The planning portion of the trip was fine. We ran into communication issues in the 3 weeks leading up to the trip. Part of the challenge was having a month-long trip seemed to have too many variables for the tour company to manage in advance. All of the apartments we originally booked were no longer available due to the pandemic by the time we traveled. However, instead of booking us in 5-star apartments (as we had in our proposal and what we paid for), the housing was incredibly varied. One of the flats was lovely - great location, comfortable. One was horrific - filthy, bad location, loud, uncomfortable, terrible amenities. Some were in between but nothing as nice as what we paid for in our proposal. The travel commpany didn’t want to take responsibility for any of the issues we experienced. Their claim was to continue to blame booking.com. The reason we use zicasso is to avoid sites like booking.com and to use local agents who have relationships and know the right places to book. Overall it was a very stressful trip with so much communication throughout trying to fix issues. We have booked numerous other travel groups through zicasso and never had a single issue. Sadly, this was not the case. The first day we arrived in Europe our accommodation was not available and we sat jet-lagged in a park with our kids for 6 hours waiting for a resolution which only happened when we got zicasso involved. We do not recommend this group.
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