Tomaz's Travel Agency
Based on 175 reviews
This travel company did an absolutely amazing job of planning our 15 day trip to Austria, Switzerland and Italy! They learn about what you’re interested in doing and where you would like to go and then develop an itinerary that allows you to see the highlights of where you’re visiting in a detailed, easy to understand way, especially for us first time European travelers.Every day was filled with a new adventure! They work with a network of tour guides, personal drivers, hotels and have thorough understanding of the regions you are visiting, which really personalized the trip for us in a way that we couldn’t possibly have done on our own.Tomaz and his team are the ultimate professionals, following through on every detail to make your trip fun and seamless. We can’t wait to plan our trip with them and cannot recommend them enough for their expertise and professionalism.Thank you all for planning our favorite vacation ever!!Dianne & Frank C.
Andrea's Travel Agency
Based on 321 reviews
We had an absolutely wonderful time visiting Prague, Vienna, and Salzburg. Violeta listened to what our priorities were, and made suggestions that met those needs. We had door to door service for all transfers from plane/train to/from hotel. It was so easy! We went for private tours for the most part, and the guides were very knowledgeable and professional. We learned so much, and enjoyed the food tours we tried immensely. We had just enough planned vs. free time, so we still had time to explore on our own. You really can customize exactly what you would wish to do, down to hotels and activities. I wouldn't hesitate to go on another trip; we had such a good experience!
Andrea's Travel Agency
Based on 108 reviews
We have just returned from our 3 week trip of Croatia and Venice organized by this travel agency. We could not have asked for better service from this travel company - from planning, to the completion of the trip they were very responsive to our needs and planned an amazing holiday full of variety.We had asked for a trip that would allow us to learn about this beautiful country and experience it on a personal level. Jelena our agent provided us with a creative itinerary that gave us accommodation of a very high standard in some stunning locations, private guided tours with very responsive guides, sunset kayaks, bike rides through Istria, walking the Plitvice Lakes, and some very special eating experiences. We were driven around by a number of very reliable and safe drivers in prestige cars. The drivers were fully aware of our itinerary and always arrived on-time or early. Our trip took us from Dubrovnik (with a side trip to Montenegro), Hvar (including a special lunch in an abandoned village, Split (with side trips to surrounding towns, including private truffle hunting and delicious truffle lunch in the bush, and a 7 course paired food and wine lunch experience at a winery), Plitvice Lakes (not to be missed), and onto Rovinj in Istria (including a bike ride along an abandoned train line (beautiful)), before being driven to Venice where we fended for ourselves.
Bernhard's Travel Agency
Based on 85 reviews
This travel company did an outstanding job of coordinating the many aspects of this trip that I asked for. The suggested itinerary and the process to fine tune it was so thoughtful and thorough. The number of days per location was perfect. The guides were exceptional as were the drivers and transfers. The hotels were very nice and some were spectacular. The arrangements for getting around Europe via plane, train and boat were perfectly orchestrated. During the trip, I had a few questions and asked for a small change to the plan. The travel agency was always available and quick to respond. Exceptional service! Thank you for an amazing trip!
Viktor's Travel Agency
Based on 12 reviews
This travel company was great to work with and the trip planner was very helpful, making suggestions and fitting the activities to the kind of trip we wanted—some structure without being scheduled every minute. The tour guides in Prague, Austria & Vienna, and Budapest were excellent, with a great command of information and history. It was particularly interesting to hear about their experiences before and after the Iron curtain. Our guide in Prague was amazing; we played “stump [guide's name]” and couldn’t do it! One suggestion I’d make in Budapest—-it’s really too big to do a walking tour and see much in half a day. It would be better to use a driver for this half day tour to save time. We wound up only seeing Buda due to walking.The hotels were all very nice with great breakfast buffets—appealing to many cultures, especially the hotel in Vienna.All the drivers were prompt and friendly. I can’t say enough about how pleased we were to have a private tour guide where you get more out of the tour, you can skip the lines and you’re not part of a herd of 50 people. Having a guide and drivers takes the stress out of traveling!We loved it and are already planning the next trip!Anna K
Jay's Travel Agency
Based on 449 reviews
In the planning stages, every detail was payed attention to as to things that were important to us to see and learn about, and also the comfort of our adult daughter who was traveling with us. Many, many emails and time were spent getting it right for us. The hotels were fabulous in great central locations. Our host, Sasha, took the train from Prague to Munich to meet us on our arrival. That is beyond anything we expected. She had a gift waiting for us at each new location and a welcome card which we did not expect. She was available with a quick response if we needed anything at all. The transportation and tours were fantastic. Not one glitch. We always knew the name of our driver with a contact number before each transport. This was our first time traveling with a travel agency. In the past we have traveled on our own, while visiting our children all over the world, and many times were frustrated as we didn't know where we were going or what we were doing. Not this time. Our time was used the best way possible, stress free. We will definitely be using this travel company again!
Lindsey's Travel Agency
Based on 349 reviews
Cindie from the travel agency planned a marvellous trip to London England and Paris France for my daughter and I. She found the perfect hotels for us and booked the most amazing tours with expert guides. Our walking tour in London with our guide was a highlight for us. We felt like we had spent the day with a very knowledgeable friend. In Paris, the highlight was most certainly our evening tour in the iconic 2CV car. We truly felt like celebrities driving through the streets of Paris. Our guide had chosen the perfect French music to play during our tour and planned our arrival at the Tour Eiffel perfectly so that we would arrive in front of it on the hour as the sparkling lights were turned on.
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The planning portion of the trip was fine. We ran into communication issues in the 3 weeks leading up to the trip. Part of the challenge was having a month-long trip seemed to have too many variables for the tour company to manage in advance. All of the apartments we originally booked were no longer available due to the pandemic by the time we traveled. However, instead of booking us in 5-star apartments (as we had in our proposal and what we paid for), the housing was incredibly varied. One of the flats was lovely - great location, comfortable. One was horrific - filthy, bad location, loud, uncomfortable, terrible amenities. Some were in between but nothing as nice as what we paid for in our proposal. The travel commpany didn’t want to take responsibility for any of the issues we experienced. Their claim was to continue to blame booking.com. The reason we use zicasso is to avoid sites like booking.com and to use local agents who have relationships and know the right places to book. Overall it was a very stressful trip with so much communication throughout trying to fix issues. We have booked numerous other travel groups through zicasso and never had a single issue. Sadly, this was not the case. The first day we arrived in Europe our accommodation was not available and we sat jet-lagged in a park with our kids for 6 hours waiting for a resolution which only happened when we got zicasso involved. We do not recommend this group.
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