Our Portugal Travel Specialists

Zicasso’s travel specialist was a class act, very responsive and reliable, and able to adjust on the fly when we needed. She was generous and an absolute class act. We asked for a more spacious room for part of the trip and she delivered, and, I believe, paid out of pocket for the upgrade (which we didn't expect and offered to pay). We were needy at times and she handled it all with professionalism and grace. Well done. I highly recommend the travel company!

The hotels were lovely, the activities well planned, and the guides very knowledgeable and helpful. The trip app we were given made getting reservations, keeping track of boarding passes and tickets, and managing other logistics seamless and very easy. Zicasso’s travel agent was very responsive before and during the trip. We felt very well cared for.

Zicasso’s travel company was an incredible partner for our trip. I was traveling with an elderly woman and two kids (11 and 13), and they did a fantastic job making sure every activity worked well for all of us. They thoughtfully arranged our travel and activities in Paris and London, and everything was seamless. They were always quick to respond if anything came up, and every experience they planned, from guides to excursions, was truly top-notch.
What really stood out were their thoughtful recommendations. They didn’t just plan a trip, they introduced us to unique, one-of-a-kind experiences we never would have found on our own.
I would wholeheartedly recommend the travel company to anyone traveling to Europe. By the end of the trip, they didn’t feel like a vendor, they felt like friends.

Logistics: We actually cleared customs and baggage claim very quickly in Lisbon upon arrival. We were able to get to the train station and change our ticket to a train two hours earlier. We were able to notify them such that our driver was waiting for us when we came in. In general, all our drivers and vehicles were top quality (especially our driver in Porto). Our only issue here is that sometimes the pick-up times were far too early for transport to rail stations, especially the one in Albufeira. We arrived well over an hour early in what is not one of the nicest train stations in Portugal.
Hotels: All of the hotels were well located. Some were a little unique, i.e., you opened the room door in Lagos and right in front of you was the toilet area, but all the rooms were adequate, with one exception. We found it somewhat frustrating there was no seating other than the bed in all three hotels, other than the desk chair, or in the case of Lisbon, the small hassock used at the desk. Yes, Lagos had a balcony, but it was not usable due to all the rain. This was especially true in Lisbon, where according to the pictures sent in our itinerary, there was a large sofa in the room for the class we picked, but there was nothing in the room we were assigned. One other little glitch is that when we changed our schedule to drop a night in Lagos and add one in Lisbon, the hotel told us we had our original four-night reservation and then a one-night reservation for the night we came in early. The desk clerk tried to tell us we could check in, but would have to check out in the morning and wait until check-in time the next day to get our new four-night reservation room. I did clear this up with the hotel supervisor the next morning, but if they would have held their position, it would have been very awkward.
Excursions: All the activities they put together were spectacular. They’ve really spoiled us to having travel that doesn’t include 20 to 30 people. The most amazing was the dinner at the winery, as we were the only ones there. The first tour in Porto was a little rough, as it was cold and rainy, and after an overnight flight the day before, we weren’t really expecting a food tour starting at 9am, but it all worked out. Also, the fado dinner was great, although I must say, I don’t usually finish dinner at 22:30.
We are so very thankful that we selected this travel company to be our go-to partner in Portugal. It was a pleasure working with them and they were able to put together a program with what we wanted, not some cookie-cutter program that we needed to comply with. I will be giving a strong recommendation to any of our friends who are considering Portugal as a destination and we’re hoping other Zicasso operators are of the same quality when we visit other destinations.
Thanks again for everything!
Just to clarify one thing, the dinner ending at 22:30 was not a complaint; it was an observation about having a new experience, especially since it was connected to the Fado dinner.
Bob F. and Conni A.

I cannot say enough about this trip and Zicasso’s travel specialist. She helped plan a wonderful itinerary for us that we all enjoyed. Everything we wanted to see and do was accommodated. The guides we had were superb. We had a problem with the airline losing our luggage,and she was more than helpful in assisting us, as well as modifying our itinerary to accommodate our need to shop for clothing and attempt to get in touch with the airline. They were prompt in their responses.
As stated, our guides were wonderful. They were with us on multiple days and their knowledge was first-rate. They were fun as well.
I would not hesitate to use this company again and highly recommend them.

Our experience in Spain with Zicasso’s tour operator was nothing short of exceptional. From start to finish, every detail was handled with precision, care, and a genuine passion for creating a memorable journey.
The guides were not only deeply knowledgeable, but also engaging and intuitive, striking the perfect balance between historical insight and relaxed, personalized exploration. Each stop—from the breathtaking Alhambra to the hidden corners of Granada and beyond—felt thoughtfully curated and effortlessly seamless.
What truly set this experience apart was the level of service. The team anticipated needs before we even voiced them, adjusted plans fluidly, and made us feel like privileged insiders rather than tourists. The pacing was perfect, allowing us to soak in the culture, cuisine, and beauty of Spain without ever feeling rushed.
If you’re looking for a refined, stress-free, and deeply enriching way to experience Spain, this is it. A first-class operation that delivers on every level—we would recommend it without hesitation.

Zicasso’s travel specialist was amazing; so patient with me as I asked silly questions, and when blizzards snarled our departure plans four times (!), she rolled with the punches and made adjustments quickly and easily so we didn't miss out on any of the fun and memories! Thank you, I can't wait for our next trip!

Zicasso's travel agency was fantastic!