Portugal Travel Agents & Reviews

Our Zicasso travel agent was extremely helpful, polite, and accommodating in helping us plan an outstanding trip through Spain. We worked through eight drafts before settling on a final itinerary, and he was gracious and enthusiastic throughout. The hotel recommendations were very good and all the tour guides were top-notch, friendly, and knowledgeable. In short, he and his company did a tremendous job in making sure our trip was tailor-made to our interests and priorities, and ensured we did and saw everything we wanted.

One very minor quibble is that, for whatever reason, we were unable to meet with him personally when touring through Granada, the location of his company in Spain. It would have been a nice personal touch and I was looking forward to meeting him after having worked together so extensively on the itinerary over many months. Having said that, he did arrange for his close associates to tour with us and they were wonderful!

Overall, they did a great job and we had a wonderful vacation. I would recommend his tour company without hesitation to anyone looking to have a great time on a customized trip through Spain.

Zicasso’s travel company delivered concierge-level, white-glove service.

We spent 16 delightful days in Spain and Portugal to celebrate the significant occasion of our 75th birthdays. Our vision was an active vacation ultimately covering Barcelona, Porto, Lisbon, Seville, Córdoba, Toledo and Madrid. We had a general idea of what we wanted to achieve. The lynchpin in melding our thoughts was the wonderful tour operator whose guidance was flawless. Our relationship became a trusted partnership. He was extremely knowledgeable, responsive, and communicative. Structuring the itinerary with him, we never looked back. We jointly customized individual days to allow for the scheduled "must-sees," while alternating leisurely wanderings on our own. Tours were adjusted to include our interests.

All of our transportation was well coordinated and prompt; a variety of planes, trains, a driver… even a motorcycle with a sidecar.

Our accommodations were all centrally located and attractive. We were very pleased with our trip.

The trip was great and the Zicasso tour company was easy to work with. They created our dream vacation based on all the information we gave them. If we had any questions during our vacation, they were quick to respond and even checked in with us periodically to see how our travel was going.

We had two activities cancelled due to the weather and the company was quick to respond to offer alternative plans. They even recognized my wife's birthday, which was during our travels.

We have used Zicasso three times and will definitely use them again. We have also recommended this company to some friends, who have also been satisfied with the planning of their trip.

What a great trip! Zicasso’s tour operator and her people laid out everything so wonderfully! They were with us every step of the way. From great tours to fantastic restaurants to top-notch hotels, they planned all of it to perfection. They even had the trains planned, including the switch in Paris from one station to the other.

Our trip to Portugal was fabulous, in no small part due to the efforts of our travel consultant at Zicasso’s tour company. She was not only a pleasure to work with, but really delivered a top-notch trip at a very reasonable cost. She worked with us tirelessly prior to the trip to make every detail exactly as we wanted it and to provide everything we were looking for. We traveled from Porto to the Algarve via Lisbon, and while we did some side trips we suggested, we did trips she suggested as well. All in all, a quality, informative, and fun trip!

The assistance and professionalism of my Zicasso travel team far surpassed my expectations. We experienced an amazing two-week vacation in Spain and Portugal, and everything went perfectly smoothly; not a blip. This was because the team was so conscientious and detail-oriented. I’m so grateful to our agent, who was my primary travel specialist. She let me hound her weekly for three months straight to put all the little details together. She never complained when I made changes to the itinerary, which was often.

Then a whole new team of travel specialists emerged once we started the trip. As they promised, they contacted me via WhatsApp every day to alert me of the day’s itinerary, the driver's name, the guide's name and phone number, and time of pick-up.

I was very nervous being an inexperienced traveler and having never traveled out of the US, but having my personal travel team in my back pocket put me at great ease and has given me the confidence to plan another adventure abroad. I cannot thank my agent and the entire travel team enough for their assistance in helping me, my husband, and best friends to have the vacation of a lifetime.

When we began planning for this trip in early 2024, we evaluated several travel consultant companies. After reviewing each company's proposals, we selected our Zicasso travel agent to assist us in planning a very special trip to Portugal for our group of 16 travelers consisting of family and friends.

From the beginning of our process, our agent was exceptional in putting together an itinerary that would provide the mix of planned excursions/adventures and downtime that allowed each person to explore/experience each day on their own. She was always willing to talk with me when I had questions or wanted to discuss elements of our trip. Given the eight-hour time difference between us, I was greatly appreciative of her flexibility.

Each element of our itinerary was planned in specific detail and very well organized. The trip app was a fantastic tool that allowed us to keep track of our trip details on a day-by-day basis and adjust in real time as plans were updated. For example, our fado dinner show venue had a plumbing issue and could not honor our reservation. Another venue was identified, the app was updated, and not a beat was missed. The new venue was wonderful, the food was authentic Portuguese, and the entertainment was the best.

The support from our travel specialist and her team while our group was on the ground in Portugal was amazing. We were able to use the chat feature of the app to ask real-time questions and get prompt answers. The app was an invaluable and essential part of our trip's success. Everyone in our group had the app on their phones and was always aware of what was going on.

The hotels we selected with our specialist's help were top shelf in terms of location, amenities, and service. The tour guides who led our group through walking tours, food and wine tastings, visiting the Douro Valley, a Jeep tour of Madeira, and tuk-tuk tour to Monte in Madeira were all excellent, bringing their knowledge, energy, and fun to our group. They were all awesome.

The logistics of transporting a group of 16 from airports to hotels and back can be daunting. With a few hiccups along the way, the drivers were super-friendly and professional. We did have one blip related to the airport pick-up of 10 of our group when arriving late at night in Porto from the east coast. The drivers did not have the name of our group on their sign and as a result our group and the drivers kept passing one another for over 30 minutes. The staff of our hotel in Porto quickly intervened and resolved the situation. When landing in Lisbon, we did not see a driver with our group name listed. It turned out the transport company was stationed at meeting point #3, which we were not instructed about. Lisbon is a large, busy airport and it was somewhat disorganized until we made a call to the transport company and found our contact,

On our last night in Lisbon, our group discussed what some of our members called a "once-in-a-lifetime adventure.” Without a doubt, our travel team performed well above our expectations!! The hotels, restaurants, guides, drivers, and the team's support were awesome. I would definitely recommend them without any hesitation!

I went into this trip knowing it was going to be a difficult emotional experience and it was truly that. It was also physically difficult with a ton of walking. Still waiting for the company to assist us with documentation necessary for travel insurance claims due to last minute flight cancellation going resulting in missed tours and rebooking as well as flight cancellations returning necessitating a hotel overnight stay in NY since we had a direct flight originally.