Adam's Travel Agency
Based on 106 reviews
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We had a better trip than we could have imagined!! The planning process with Zicasso's travel partner was so easy, and after just a few conversations, we were able to get everything booked.
The hotels and activities planned for us were absolutely perfect. The app with our day-by-day itinerary and train tickets made everything so easy and stress free.
I would recommend booking with our travel agency 10/10, and we will be doing so again! I really believe they connected us with local guides who were better than we would have known how to find on our own. The most kind, genuine, friendly, and knowledgeable people took us on our guided tours in the Loire Valley and Champagne region. I can't recommend their services enough!
Mario's Travel Agency
Based on 497 reviews
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The Zicasso tour company did a nice job planning out the trip and had a person available on WhatsApp until 7pm each day if there were any questions. They were responsive and handled things.
There was a little bit of confusion with the guides about what was included and already paid for on a particular day tour, but it was cleared up when we contacted the agency. It happened a few times, so I am not sure if it was a mistake on the driver's or the agency’s part.
When it comes to flights, I understand that erring on the side of caution is good, but having us get to the airport three hours early was overkill. At Inverness airport, they wouldn't even let us check in at Logan Air until two hours before the flight. When we flew out of Shannon at the end, we insisted they change the pick-up for the airport so we would get there two hours beforehand, which was plenty of time. I don't fault the company for this, but it may be good for them to consider not having their clients arrive too early at the airports unless the clients prefer that.
All that being said, I would use this travel agency again and appreciated the itinerary they put together, the friendly guides for our daily excursions, and their responsiveness when we reached out to them.
Claire's Travel Agency
Based on 34 reviews
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The Zicasso agent was very helpful in refining the itinerary and making last-minute changes when we needed to shorten our stay in Ireland. We experienced as much of Ireland as one could in eight days and enjoyed every minute. However, driving narrow county roads and city streets in traffic could be nerve-racking.
Neil's Travel Agency
Based on 53 reviews
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The Zicasso travel agent listened very well to what we were looking for and matched our wants/personalities perfectly. I had very specific things I was looking for on this trip and she worked with me to figure out every request.
Some activities included typical holiday travel (like tours of castles or museums), while others were not quite typical (like a one-day guided motorcycle tour with all riding gear). She found guides for us who took us where we wanted to go and matched our personalities. They were knowledgeable and laidback, and gave us time to relax (not rush) and enjoy the activities.
Our trip was a full two weeks at all types of hotels (some I found on my own and some she suggested) and with multiple types of transportation and activities.
Our agent and her team were very responsive and accommodating.
Upon arrival, we received a folio with a full itinerary and tickets, separated by tour and travel. When I realized we had a potential issue with travel on a day at the end of the trip, they took care of it within a few hours. When I had a question on tipping our guides, I texted and received an answer in minutes.
I also received an email after being asked for feedback to help them with future requests.
I will use them again in a heartbeat and highly recommend them!!!
Paula's Travel Agency
Based on 81 reviews
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Zicasso's travel partner did an outstanding job co-ordinating and organizing our trip to Ireland.
Everything went smoothly from the moment we landed. Our experience checking into hotels, taking our planned tours, getting our rental car, and getting back to Dublin for the flight home went exactly as planned.
Our agent was very attentive, thorough, and responsive during the trip-planning phase and her follow-up was fantastic. Her suggestions were spot on too. All of the hotels we stayed in were lovely, the food delicious, and the service excellent.
We highly recommend our operator. Our trip to Ireland was magical.
Anne Marie's Travel Agency
Based on 133 reviews
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Our anniversary trip to Scotland and Ireland, planned by Zicasso’s travel company, was unforgettable!
Our travel agent was very easy to work with! She made several adjustments to our itinerary at our request and also to address some of the vendor's changes, such as one of our flights (originally from Inverness to Dublin) and one of our "in a local home, dinner and cooking lessons" (originally in Scotland). She was cognizant of my budget constraints and suggested I do some of the driving myself to reduce the cost of private drivers.
Then, during our trip, little things like a wine and cheese board in our room upon our arrival in Edinburgh were very much appreciated! Also, when things didn't go as planned (flight delay from Aberdeen to Dublin), she was available (at 2am Pacific time) to help smooth out the bumps! Even the way our trip itinerary built up to a subtle crescendo with our stay in a castle made this a trip we will never forget!
Lindsey's Travel Agency
Based on 362 reviews
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My sister and I had a wonderful trip! We used Zicasso's travel agent to plan it. From the beginning, all our questions were answered and they offered suggestions along the way.
Everything was planned out for us, including private and small group tours. Transportation, if needed, was all arranged. Directions and maps were provided, if needed, along with any tickets for trains and tours.
All our hotels were conveniently located and we were within walking distance from restaurants, shops, and metro systems. We really appreciated that.
I highly recommend this travel company and wouldn’t hesitate to use them again. I can’t thank them enough for planning our trip, which has provided so many lasting and priceless memories!
Bernhard's Travel Agency
Based on 97 reviews
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Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns.
I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!
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