Neil's Travel Agency
Based on 47 reviews
The trip was wonderful and the support from the travel agency was unstinting. From the first day, they were quickly responsive and continually exceeded our expectations. We had no hiccups along the way, so we didn't need to call on them during the trip, but I am confident they would have sorted any issue that arose.
Their reputation was reinforced by our guide in Bath, who said they were a great company to work with and emphasized that anybody who "picked up the phone" would provide the high level of service we'd experienced.
Adam's Travel Agency
Based on 100 reviews
The trip was wonderful. Our Zicasso tour operator was great and really responsive during the trip. I loved the app, which made everything so much easier and clearer, and having everything in one place on our phones was so nice.
Mario's Travel Agency
Based on 473 reviews
Zicasso's travel partner did an amazing job from start to finish. I really enjoyed working with her. She planned a beautiful trip for us and was very open to changes we wanted to make. The guides and drivers she used for our tour in Zurich, Bern, Florence, and San Gimignano were excellent.
We had some difficulty at the end of our trip and our tour operator was a huge help. Due to the snowstorm that hit Munich on December 2 and 3, our flight from Florence to Zurich was canceled and we were rebooked out of Bologna. The airline was going to bus us to Bologna, but said it would be late that evening. I called the weekend emergency number and the travel agent who answered was so helpful. She immediately got us a driver and we were able to go to Bologna and have a bonus vacation day instead of sitting on an airport floor all weekend. We ended up being delayed an additional day in Frankfurt due to missing our connection. We didn't need additional assistance, but it was nice to know the travel team would help us if necessary.
Claire's Travel Agency
Based on 27 reviews
If I could give Zicasso’s travel partner more than five stars, I would! We had an amazing vacation! Our travel agent was unbelievably friendly, flexible, detail-oriented, knowledgeable, and patient in planning this trip!
We were a group of 10 (five couples in our 50s), off to celebrate my 30th wedding anniversary. Having gone on an all-inclusive beach vacation for our 25th, we all wanted to go to Ireland, but other than knowing about Guinness and the Cliffs of Moher, we needed someone to help with the itinerary. Happily, our travel agent was able to put together an amazing 10-day plan that suited all of our desires and expectations.
She also matched us up with our driver, who would be our knowledgeable, careful, fabulous, and funny chaperone while we were there. From the moment we met him until our hug goodbye, he kept us entertained and informed.
All accommodations were centrally located and we were able to stay one night in a castle! Ahhh, to be queen for a day.
Tom's Travel Agency
Based on 139 reviews
I cannot express how wonderful our experience was with Zicasso’s travel specialist. The trip was seamless, with every last detail planned and accounted for.
We traveled from the US to Dublin and drove to Belfast. From there we traveled to Bushmills, Galway, and ended in Dublin for a few days before heading home. All of our experiences were one-on-one (no group tickets!) and all tour guides were knowledgeable, friendly, and just had a great time. Our travel team was fantastic! I cannot recommend them enough.
Paula's Travel Agency
Based on 80 reviews
This is the third time I have used Zicasso to arrange travel. As is usually the case, Zicasso provided two prospective local travel agents for the intended trip. In the other two instances, I had some difficulty in deciding which agency to choose. Not the case with our travel agent. After conferring with her once, she immediately got what we were looking for. She generated a preliminary proposal, which was pretty close to the mark, and our decision was easy.
Following this initial phase, our travel agent put together a lodging proposal based on our input and drew up a proposed itinerary. I say "proposed" as it was very much an outline. We were nearly entirely self-driving, so what we did each day was of our own choosing, based on her suggestions. This worked out perfectly, as we were largely free to alter the itinerary as necessary, such as due to inclement weather.
Our travel agent did, however, book some very judiciously chosen excursions, such as a day trip to Inishmore with a private guide, which was phenomenal, and the Connoisseur Experience at The Guinness Storehouse in Dublin, which, as a non-beer drinker, I found totally enthralling.
The highlight of the hotel choices was definitely the castle. An amazing property!
I found our travel agent easy to work with, very communicative before and during the trip, and would highly recommend working with her.
Anne Marie's Travel Agency
Based on 131 reviews
Our anniversary trip to Scotland and Ireland, planned by Zicasso’s travel company, was unforgettable!
Our travel agent was very easy to work with! She made several adjustments to our itinerary at our request and also to address some of the vendor's changes, such as one of our flights (originally from Inverness to Dublin) and one of our "in a local home, dinner and cooking lessons" (originally in Scotland). She was cognizant of my budget constraints and suggested I do some of the driving myself to reduce the cost of private drivers.
Then, during our trip, little things like a wine and cheese board in our room upon our arrival in Edinburgh were very much appreciated! Also, when things didn't go as planned (flight delay from Aberdeen to Dublin), she was available (at 2am Pacific time) to help smooth out the bumps! Even the way our trip itinerary built up to a subtle crescendo with our stay in a castle made this a trip we will never forget!
Bernhard's Travel Agency
Based on 96 reviews
Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns.
I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!
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