Paul's Travel Agency
Based on 363 reviews
Overall, our time in Peru was full of new and wonderful experiences. We were able to see wonderful parts of nature in the Amazon, stayed in fabulous hotels in Urubamba and Cusco, did the one-day Inca trail hike to an unforgettable Machu Picchu view, and more.
It did take a while to get the “feel” of our trip set up correctly, and in the end, I think we should have shortened it by one day, but we were able to experience all the things we hoped for.
Joy's Travel Agency
Based on 9 reviews
I can't say enough about our recent trip to Ecuador. Working with this travel agency was a fantastic experience from the planning stage all the way through to the final day. Our agent designed the perfect independent tour for my husband and our two adult children.
We stayed in a beautiful cloud forest resort and did some amazing day and night hikes to explore this area. Next was the exact type of Galapagos trip that I had requested – very active, very immersive. We were able to see so many amazing things that we simply can't say enough about this part of our trip.
We travel a lot. However, this trip was by far the best we have ever taken, outside of a first-day flight delay that our agent also helped with.
Rafa's Travel Agency
Based on 36 reviews
The representatives were very helpful and responsive. We really had no idea how to set up the trip to southern Argentina and their help was very valuable. There were a few very small issues along the way, but the people were very helpful in resolving them, which was great.
Christian's Travel Agency
Based on 63 reviews
We found Zicasso online and they referred us to this travel company. Oxana from the agency got to know us and what we were looking for during several conversations. She then put together a custom trip for us. She really listened and understood our needs. Every single detail was thought of and taken care of. The hotels in Punta Arenas and Castro were perfect. The experience at the hotel in Torres del Paine was extraordinary. I can't begin to describe the unforgettable Torres del Paine National Park.
Patricia in the operations department kept in touch throughout the trip and made sure everything went smoothly, even messaging me at 11pm on a Sunday to make sure we boarded the ferry ok. The travel agency went above and beyond to ensure our trip went smoothly. On our request, we included four nights and three days on the Navimag ferry from Puerto Natales to Puerto Montt. It was delayed for two days due to bad weather, but was absolutely worth the wait!
Lucas' Travel Agency
Based on 20 reviews
Lucas and the entire team at the travel agency did a wonderful job organizing our trip to Peru and Argentina. During the planning phase, I worked with three different travel agencies besides this one, but this itinerary was the most creative and really designed based on my specific requests, unlike others who tried to sell me a standard itinerary for the destinations.
Communication during the planning phase was smooth and all my requests were thoroughly discussed and addressed. During the trip, we contacted Lucas many times with different questions and requests. The response was immediate, Lucas was very patient and did everything to make us happy.
The itinerary offered to us was well-balanced, containing very different types of activities that were well-coordinated with the local vendors. Thanks, Lucas, and the travel agency for the great experience and memories that will stay with us forever. A job very well done!
Alejandro's Travel Agency
Based on 148 reviews
Alejandro was great to work with. He listened to what we wanted and provided us with choices that appropriately matched our preferences. He was very honest and upfront about the things we discussed, offering options and opinions, without trying to pressure us into anything. He responded promptly to all of our emails, answered all our questions, and called to communicate in person when necessary. He stayed in touch with us throughout our travels to ensure things were going smoothly and even facilitated a few additional reservations for us once we had arrived.
Additionally, he contacted us immediately by phone and email when he learned we had to cancel a day trip due to a passenger not feeling well, ensuring we didn't need any assistance. We had a great overall trip, during which we saw and learned a lot. The service providers Alejandro partnered with for on-the-ground tours, etc, were all very good. They communicated effectively with us, were flexible when needed, and always punctual.
Ivan's Travel Agency
Based on 178 reviews
The travel agency, along with Silvia and her team, did an outstanding job curating our wonderful adventure in South America. The activities/excursions were perfect for us and met our criteria for food, culture, and wine. We could easily contact them during our trip with any questions or issues we had, which were minimal. We had wonderful drivers and the tour guides were very knowledgeable and engaging. I highly recommend using this travel company as your travel designer for South America.
Veronica's Travel Agency
Based on 3 reviews
We had an absolutely wonderful trip. Everything ran like clockwork. We were greeted by our driver in Orlando at the Santiago airport right on time. He was welcoming, warm, and friendly. When we returned at the end of the trip, we were delighted when he surprised us at the airport. It was like seeing an old friend.
The hotel in Santiago was a lovely place to start and our bike tour of the city was also excellent. Though the bikes were a bit old, our guide was very knowledgeable. We had lunch on the hotel's rooftop and left the next morning for Futangue Park.
The hotel there was rustic and charming, and the staff were very friendly. The bartender was adorable and made some amazing drinks for us. Our guide was delightful. We did a bike ride with him, a beautiful hike, and a kayak trip on a lovely lake. He took us up to the top of the mountain and supplied us with delicious snacks. The food at this hotel was delicious.
We left and went to the hotel in Puerto Varas. We just loved this hotel, with its beautiful views of the lake from our room, gourmet meals, and the spa. The highlight was our guide, who made the trip extra special with his wit, knowledge, and sense of humor. We learned so much and felt safe as we hiked, biked, and kayaked across the beautiful landscape. We loved it when we stopped and he spread out the wine and delicious coffee and snacks. He even made us a cheese board when we left.
The winery was a great place to end the vacation. It was also beautiful and we had an excellent tour of the vineyards on foot and by bike. We concluded with the five-course wine-pairing lunch. The food everywhere was some of the best we have ever had on our travels.
Show more agents