Chile Travel Agents & Reviews

Communication and organization was great for our trip.We had extreme weather interfere with our flights and original itinerary and they helped to adjust our trip to offset our delayed arrival. It made a very stressful situation so much easier! The fast responses from our travel agency helped to make changes quickly.Our private transport communicated the night previous to pick up each day and the tours/activities were amazing! Our original itinerary said we were responsible to purchase our tickets to Magdalena Island. We did not realize until the night before that these tickets sell well in advance. We were pleasantly surprised to find our tickets were already purchased for us, but any traveler who needs to purchase their own should be warned to do so in advance so as not to sell out. For a future traveler, I would offer more details about the Torres Del Paine trek. The sleeping bags were not pleasant smelling, so preparing a traveler to consider buying their own or bringing febreze may be helpful. Also, an extra warning to double check the Refugio accommodation on the final email sent the night before departure. An assumption that things are how you previously thought put us in a situation with no food or dinner due to our arriving at the incorrect Refugio. 

First and foremost, Joy at the travel company was amazingly professional, knowledgable, thorough, and prompt.  Her communication was outstanding, and she supported our trip every step of the way: from implementation and while in-country. Unfortunately, my family and I experienced health-related issues while on our trip, which resulted in mandatory quarantine.  Joy was with us every step of the way, coordinating with both our hotel owner to ensure that we had an ongoing safe place to stay, and with local health care providers to ensure that our needs were met and departure requirements satisfied.  She had daily contact with us for the length of our stay, at times checking in multiple times per day.  During one of the more stressful experiences that we've experienced as a family, she was a constant source of support and reassurance.  Her support even continued after we arrived stateside, to assist in document compilation for our travel insurance claim. We will not hesitate to recommend or use the company for future travels.  Joy genuinely cares about her clients, and will go above and beyond to exceed expectations on the one hand, and provide ongoing support and care on the other.We will always be grateful to her.  Oh, and the trip WOULD HAVE BEEN PHENOMENAL!  Her selections in terms of accommodations were beyond top notch. 

Our travels through Chile and Argentina organized by our travel agency was amazing. We visited the Atacama Desert in the northern part of Chile. Then went on to Patagonia where we spent time doing some hiking and viewing the glaciers. It was a private tour and our accommodations were perfect for us. In smaller towns where we could wander around and observe the local life. Liked being able to stay multiple days in several places so we didn’t have to move everyday. Our guides were all very informative and accommodating.Ignacio and were always very prompt with their responses whenever we had a question before and during the trip. All our pick ups and transfers were always on time. Totally satisfied with this travel company and definitely recommend them. 

We found Zicasso online and they referred us to this travel company. Oxana from the agency got to know us and what we were looking for during several conversations. She then put together a custom trip for us. She really listened and understood our needs. Every single detail was thought of and taken care of. The hotels in Punta Arenas and Castro were perfect ! The experience at the hotel in Torres del Paine was extraordinary. I can’t begin to describe the unforgettable Torres del Paine national park. Patricia in the operations department kept in touch throughout the trip and made sure everything went smoothly. To the extent of messaging me at 11 PM on a Sunday night to make sure we boarded the ferry ok! The travel agency went above and beyond to ensure that our trip went smoothly.On our request we included 4 nights and 3 days on the Navimag ferry from Puerto Natales to Puerto Montt which was delayed 2 days due to bad weather but was absolutely worth the wait!

Lucas and his team at this travel company planned an excellent trip for us. They handled the details that ensured that everything went smoothly and that we saw all the sights we wanted. As local agents, they knew which tour company at each location provided the best experience. They customized our itinerary to ensure that we caught our flights. They rebooked a tour for us that was cancelled because of weather, without us having to do anything. They even suggested restaurants.There are many, many decisions you need to make if you plan your own trip. Or, you can make the one decision to work with Lucas and this travel agency and everything else is taken care of.

Alejandro from our travel company helped us arrange a trip for my 78-year-old father and my 2 sons to Argentina, Antarctica and the Falkland Islands. It perfectly met their desires, calendars and budget. Lots of pre-travel forms and doctors' approvals were needed by the excursion cruise line. Alejandro helped guide us through making the cruise arrangements and getting the paperwork correctly submitted on time. He was extremely responsive to all our needs and did an outstanding job at everything we would expect of a high-quality travel agent.But that was just the beginning. Many great travel agents can help plan a wonderful trip, but the very special ones are able to help when things go wrong or opportunities present themselves, and quickly make adjustments. Things started going wrong after the first leg of the trip. The connection in Dallas was delayed overnight so my Dad and sons were not able to check in with the cruise line’s travel agent in Buenos Aires the day before the cruise ship left from the southern tip of South America. Instead of having a day to tour Buenos Aires and follow the lead of the cruise line's travel agent to get to their charter flight, their flight from Dallas didn't arrive in Buenos Aires until after 1 a.m. the next day; exactly when Argentina’s World Cup Championship team arrived to a million fans swarming the airport and all roads to it.Alejandro anticipated the problem and arranged to have our guide meet our flight to ensure that my family got through airport construction and to the terminal where their charter was to depart from. My family didn’t know which of 2 airlines their charter was with or when it was leaving. Alejandro had tracked down and coordinated with the person in charge of getting cruise passengers from the city and onto the charter flights, so our guide could get my family checked in ahead of the others. The travel agent responsible for the other passengers for the cruise was stuck in traffic with them and was hours late getting to the airport. By the time they arrived, we had been checked in and were ready to go. My father is a very experienced traveler, but readily admitted he could not have found out where they needed to be and gotten there or found the cruise line’s travel agent without the assistance Alejandro arranged.  Alejandro's anticipation of the problem enabled my family to avoid massive stress and possibly to miss the connection to their once in a lifetime expedition.Then, the night before the return flight from Tierra Del Fuego to Buenos Aires, my family found out that their charter flight would leave much earlier than expected. My Dad and sons would have an 8-hour layover at the Buenos Aires Airport. Alejandro was able to arrange for our guide to take them on a tour of the city during their layover and get them back to the airport on time. Thus, through Alejandro’s great effort, my family got to see Buenos Aires which they missed doing earlier in their trip because of their flight delay in Dallas.  The bottom line is that my Dad and sons avoided stressful disasters and had the trip of a lifetime together thanks to Alejandro’s skill and determination to make it happen. 

We had an absolutely wonderful trip. Everything ran like clockwork.  We were greeted by our driver in Orlando at the Santiago airport right on time. He was welcoming, warm and friendly. When we returned at end of the trip we were delighted when he surprised us at the airport.  It was like seeing an old friend. The hotel in Santiago was a lovely place to start and our bike tour of the city was also excellent-bikes were a bit old but our guide was very knowledgeable.  We ate lunch on the rooftop of the hotel and left the next morning for Futangue Park.  The hotel was rustic and charming. The staff were very friendly.  The bartender was adorable and made some amazing drinks for us. Our guide was delightful.  We did a bike ride with him a beautiful hike and kayak on a lovely lake. He took us up to the top of the mountain and supplied us with a delicious snacks.  The food at this hotel was delicious. We left and went to the hotel in Puerto Varas.  We just loved this hotel with the beautiful views of the lake from our room to the gourmet meals and the spa.  The highlight was having our guide who made the trip so extra special with his wit, knowledge and sense of humor.  We learned so much and felt so safe as we hiked, biked and kayaked across the beautiful landscape. We loved when we stopped and he spread out the wine and the delicious coffee and snacks. He even made us a cheese board when we left.  The winery was a great place to end the vacation.  It was also beautiful and we had an excellent tour of the vineyards on foot and on the bike.  We ended with the 5 course wine pairing lunch.  The food everywhere was some of the best we ever have had on our travels.  

We worked with this travel agency (specifically Delfina and Lorena) on our recently completed a nine week adventure in Argentina and Chile.  We found their professionalism, enthusiasm, and support excellent throughout.  The experiences they planned were very tailored to our expressed desires and the details were handled flawlessly.  We communicated regularly via WhatsApp before and during the trip using text messages which were routinely answered within 3-5 minutes and occasionally via voice calls.  The trip revolved around the TravelKey app they used which Lorena kept up to date at all times even as we requested alterations in portions of the itinerary while traveling.  This was important because the trip included a number of plane flights and Aerolineas Argentinas has a habit of changing flight times and destination airports in Buenos Aires (BA has several airports) at the last minute which causes a scramble when connecting through BA and the arrival flight now goes to a different airport than the departing one (even though they were booked to be in the same airport).  The team handled the changes in a calm manner and had all the last minute inter airport transfers covered.  They also checked us in for all our flights and emailed our boarding passes to the hotel the day before.