Lioness and her cubs viewed on an African Safari

African Safari Companies & Travel Agents

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Lucy in South Africa office

Lucy's Travel Agency

4.8

 Based on 4 reviews

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See Lucy's profile

Destinations:

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Botswana
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South Africa
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Zambia
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Zimbabwe

Verified Review

Roshana S.
Submitted on 1.20.2022

Talk about the trip of a lifetime. Our trip was magical, memorable, and worry-free. Our travel designer from the travel company helped us plan our two-week honeymoon and it was better than we could have ever imagined. He spent so much time and effort in creating the perfect and unique trip for us. He listened to our preferences, priorities, and concerns, and tailored the trip to what we were looking for. Even with COVID changing our initial plans, he was right there with a great backup option and was always available for a phone call to discuss and adjust our plans. When we wanted to change around a couple of aspects of the itinerary (for example, a different hotel for part of the trip) he had multiple backup options.Going to Africa a few days after getting married, during a global pandemic, was a challenge. However, the designer and the staff in Tanzania made the trip seamless and relaxing. Once we got to Tanzania, we felt like we were always being looked out for and always well taken care of. Our safari driver was exceptional. He was so fun to travel with and always found the best spots for us to view wildlife on our game drives. He was fun, kind, knowledgeable, and he went above and beyond to make us feel comfortable and protected. After a week of safari, we got to end our trip in Zanzibar. Although the weather was spotty, the resort had so much to offer. Our villa was beautiful with a private pool, the food was wonderful, and the pool/beach were incredible. Our honeymoon package included a massage and a private beachfront dinner. The staff was always available to help and went out of their way to be hospitable.Some family members decided to surprise us with additional experiences throughout our honeymoon as a wedding gift. We only learned after how helpful our travel designer was with putting the surprises together and helping them pick out memorable, special, and romantic experiences.We look back on our trip so fondly and highly recommend the travel team. We so appreciate that he made sure to follow up with us after our trip and couldn't wait to hear about it and help us relive our favorite moments.

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Travel agent Tehsin in Tanzania

Tehsin's Travel Agency

4.9

 Based on 54 reviews

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Destinations:

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Tanzania

Verified Review

Fang L.
Submitted on 3.22.2022

We had a wonderful vacation in Tanzania and Zanzibar. We would like to thank our travel specialist for the meticulous and thoughtful planning and their responsiveness to my questions and requests. We also would like to thank all the people help us during the trip. They are very attentive, patient and highly professional. They made our trip smooth and hassel-free and we thoroughly enjoyed our experience during this unforgettable trip! We will definitely recommend our travel specialist to our friends and families. Should we decide to come back and visit, we will definitely use them again!!! 

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Travel agent Jessica in Tanzania

Jessica's Travel Agency

4.9

 Based on 57 reviews

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See Jessica's profile

Destinations:

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Tanzania

Verified Review

Thomas R.
Submitted on 5.2.2022

When my wife and I were gathering quotes for our African honeymoon, one company stood out far above the rest. Jessica took a personalized, caring, and detailed approach to helping us plan our dream trip. She was best fit for the job- she has a love for Africa (Tanzania especially), is personally connected to its people and culture, and has extensive experience to make planning comfortable and efficient. The entire trip was seamless. Everything turned out better than we could have imagined. My advice to anyone choosing between a few companies- go with Jessica! 

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Travel agent Rachel in Africa

Rachel's Travel Agency

4.9

 Based on 89 reviews

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See Rachel's profile

Destinations:

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Botswana
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Namibia
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South Africa

Verified Review

Walter N.
Submitted on 6.25.2022

If I could mark this as a 10 star experience, I would. The travel company did a phenomenal job at planning and helping us have an enchanting 4 weeks long tour of Southern Africa in some of the most memorable, iconic, and fantastic places on earth. We started planning the trip 3 years before we could actually travel due to the restrictions imposed by Covid but our travel agent stood by us and worked with us the entire way to make this happen. At every step of the way, I felt that we received the best advice, recommendation, and service. We ended up visiting South Africa, Botswana, Namibia, and Zimbabwe/Zambia (Victoria Falls). We stayed at 12 locations, flew 7 flights intra-Africa,  and had 17 transfers to and from our destinations, not to mention the 30 plus trips/outings/drives that we took at the various locations. All this worked without one single snag. Everybody we met along the way and worked with were absolutely incredible; professional, courteous, friendly, and happy to assist in a genuine way, which made us feel welcome and added tremendously to the experience. The travel company was always just an email or phone call away and always responded immediately to the various questions I had as well as accommodated changes without any issues. In addition, we had several heartwarming surprises along the way that the company arranged to help us celebrate an anniversary and my wife's birthday.I do not hesitate to give the highest rating and warm recommendation to the travel company. Book with confidence knowing that they will go the extra hundred miles to ensure you will have the time of your life and remember fondly your trip to Africa.Thank you so very much Kylie, Rachel and the travel team, you have helped Monica and I to enjoy your beautiful part of the world, learn so many things, and make memories (supported by 6,500 pictures and 24 hours of video footage) that we will treasure for the rest of our lives.

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Travel agent Kristy in Kenya office

Kirsty's Travel Agency

5.0

 Based on 23 reviews

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See Kirsty's profile

Destinations:

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Africa
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Egypt
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Israel
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Jordan
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Kenya
2  More

Verified Review

Donna K.
Submitted on 6.25.2022

Good service. Drivers were great, felt safe. Tour guides were knowledgeable and friendly. The airport service on arrivals was a great benefit as the customs requirements were different in each country and the people meeting us really helped. Our travel agency (Kirsty) was outstanding. She put together a great itinerary for us and was always available if we had questions or concerns. The contractors she picked were top notch and the hotel selections were good. Highly recommend.Having the Travel Plan app on our phones was invaluable. Allowed us to see what we were doing and had great explanations of the events and tours as well as our flights.We experienced everything we had hoped for and are totally satisfied.  

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Travel agent Maurice in Kenya office

Maurice's Travel Agency

4.8

 Based on 21 reviews

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See Maurice's profile

Destinations:

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Kenya

Verified Review

Brian M.
Submitted on 12.10.2021

We were so blessed to have been able to do this trip. It was truly amazing! It was a great idea to choose a local travel agency because anytime i had questions or new requests i was able to contact them directly and the responses were quick. We were received with so much welcomed. The accommodations, activities and the safari were wonderful. This trip made us fall in love with Africa and would love to come back. We thank Zicasso for pairing us with the right agency. And Maurice (Our travel agent contact) for preparing a wonderful itinerary based on our needs. I definitely recommend their services. The main highlight of our trip besides the safari was staying at the Giraffe Manor in Nairobi. When discussed this with other agencies, nobody was able to get us in, as this place is very hard to get into and most people have to book 1 year or 2 years in advance! However, Maurice was able to get us in. This is one of the reasons why we choose Zicasso and Maurice's travel agency. He is a local travel agent and i think our chances were better with him than with other travel agencies. Thank you so much for making our dream come true We love to travel and think of using your services in a near future!

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Travel agent Daniela in South Africa

Daniella's Travel Agency

5.0

 Based on 53 reviews

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See Daniella's profile

Destinations:

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Africa
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Botswana
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Kenya
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Namibia
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South Africa
3  More

Verified Review

Joseph R.
Submitted on 10.27.2021

Cannot say enough good things. 5++. Originally I had thought about ending our safari time with a trip to Madagascar, but our travel planner steered us to Zanzibar and that turned out great. When we arrived at Arusha, our greeter met us at the plane doors at the top of the stairs. My wife was having some balance issues, so he helped her down the stairway and commandeered a wheelchair for her. He whisked us through the three health stations and helped retrieve our luggage before we met our driver who sped us off to a coffee lodge. We stayed were a couple of days to accustom ourselves to the time change. Our travel planner saw that we had the cabin closest to the restaurant. They communicated those instructions to the other lodges as well, so my wife didn’t have far to walk to our lodgings.All of the properties we used as safari bases were wonderful. The levels of service were outstanding – the staff couldn’t do enough to ensure we had a great time. Our travel planner had arranged for the same driver/guide to accompany us for the first three lodges. Ali was terrific in adjusting the touring to fit us and in finding game. Besides the usual big five and grazers, we spotted cheetah on the hunt, a python crossing the road, and flamingos (as well as countless other birds).Our favourite of the safari lodges was near the Ngorongoro Crater. Every night we had a fire in the fireplace. After daily safari outings, there was a hot bubble bath with flower petals waiting in the claw-foot tub, and sweet & savoury snacks. The dinners were white table cloth affairs with top-notch cuisine.Our internal flights were well managed. No major snafus. When we arrived at our Serengeti lodge, the welcome was even warmer. We really enjoyed sundowners on the upper terrace, even when a serval jumped on our table and helped himself to a chicken wing. Besides seeing the wildebeest and zebra crossing the Mara River (until the crocs brought one down), a leopard and her two cubs, and a lioness and her four cubs, we finally were lucky enough to see and touch a pangolin. That’s been on my list for a long time.Our final stop on Zanzibar was like a trip to paradise. Every morning we called our butler and let him know what to bring to our sitting room for breakfast. Our bedroom overlooked the Indian Ocean and one of our two plunge pools. We mainly relaxed for five glorious days. Our travel planner had even arranged for a doctor to come and administer our COVID tests in our room so we didn’t need to make the 45 minute journey to the nearest clinic. Usually my wife is ready to return home near the end of a long vacation, but on this trip she agreed that we could stay another week – no problem.If we return to Africa for a fourth safari, we definitely will be calling Danni and Karen .Danni and Karen are a great team.

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Travel agent Dan in South Africa

Dan's Travel Agency

5.0

 Based on 107 reviews

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See Dan's profile

Destinations:

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Africa
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Botswana
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Kenya
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Rwanda
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South Africa
3  More

Verified Review

David Y.
Submitted on 6.22.2022

We couldn't be more pleased with the service we received from Dan and Mandy from our travel agency. They were extremely responsive to all of our many emails and texts and provided extremely comprehensive information to help us be prepared for our adventure. Once we were in country, they kept us up to date on the changing COVID travel requirements for our return home. The details of our trip were all absolutely covered by the operators our travel company works with. We were especially impressed with them! Amazing local knowledge, friendly guides, and a real commitment to helping the community.

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Featured Reviews

Luxury Africa Safari Review: South Africa, Zimbabwe, Botswana, Namibia, One-Month Tour, Sand Dunes, Sunsets & History

WN

Walter N.
Jun 25, 2022
If I could mark this as a 10 star experience, I would. The travel company did a phenomenal job at planning and helping us have an enchanting 4 weeks long tour of Southern Africa in some of the most memorable, iconic, and fantastic places on earth. We started planning the trip 3 years before we could actually travel due to the restrictions imposed by Covid but our travel agent stood by us and worked with us the entire way to make this happen. At every step of the way, I felt that we received the best advice, recommendation, and service. We ended up visiting South Africa, Botswana, Namibia, and Zimbabwe/Zambia (Victoria Falls). We stayed at 12 locations, flew 7 flights intra-Africa,  and had 17 transfers to and from our destinations, not to mention the 30 plus trips/outings/drives that we took at the various locations. All this worked without one single snag. Everybody we met along the way and worked with were absolutely incredible; professional, courteous, friendly, and happy to assist in a genuine way, which made us feel welcome and added tremendously to the experience. The travel company was always just an email or phone call away and always responded immediately to the various questions I had as well as accommodated changes without any issues. In addition, we had several heartwarming surprises along the way that the company arranged to help us celebrate an anniversary and my wife's birthday.I do not hesitate to give the highest rating and warm recommendation to the travel company. Book with confidence knowing that they will go the extra hundred miles to ensure you will have the time of your life and remember fondly your trip to Africa.Thank you so very much Kylie, Rachel and the travel team, you have helped Monica and I to enjoy your beautiful part of the world, learn so many things, and make memories (supported by 6,500 pictures and 24 hours of video footage) that we will treasure for the rest of our lives.

South Africa, Botswana, Zambia & Namibia Trip Review: Sossusvlei, Safari Tour, Krueger National Park, Victoria Falls

EB

Eliezer B.
May 09, 2022
Our trip to South Africa, Zambia, Botswana and Namibia was an amazing trip having a large variety of sites, from cities to waterfalls (Victoria Falls) to wild animals in three different game parks and amazing desert colors. We did a lot of travelling, mostly by small charter planes. The basic itinerary was developed by us with a lot of input from our agent, Tanya, who finalized it and arranged all the accommodations, guides, travel arrangements, hotels, game parks etc. Not only were all the arrangements complete and met our requirements, but during the trip she constantly stayed in touch with us and was on top of every step of the way, including unforeseen changes (e.g., delay in flights).We travel frequently around the world, and this was one of our most successful trips. 

Luxury Tour Review: South Africa, Zimbabwe, Botswana, African Safari, Sunsets & Victoria Falls

SO

Susan O.
Jun 26, 2022
Every detail of our 12 day African Safari was planned with utmost care and came off without a hitch.  Each transit, each camp, every activity was exactly as it should be.  We loved our trip and will go to the travel company when it's time for ideas!

Travel Review: Botswana, South Africa, & Zambia Luxury Africa Safari Tour, Victoria Falls

ML

Matthew L.
Mar 29, 2022
We were very pleased with our travel company experience and would 100% work with them again for a future trip to Africa. Having booked for 2020 travel our agent was very flexible helping us reschedule due to the pandemic. In addition the team was knowledgeable and comprehensive. Every detail of our visit was flawlessly accounted for. We visited Cape Town, Zambia and Botswana. 

South Africa Review: Couple's African Safari, Mountains, Coast and Wildlife

AF

Anna F.
Jun 01, 2022
Where do I begin?! My husband and I had a wonderful last minute trip to South Africa. Although most trips require months of planning in advance, the travel agents with the tour company were able to secure us the best lodges and experiences. We were very flexible and they were more than willing to go above and beyond to help us make this trip a reality! They answered all of our questions and made traveling in Africa a pleasant, smooth experience. Don’t look any further for a travel agent - you have found the experts with the tour company! 

African Travel Agent Review: Botswana, Zambia, Zimbabwe, South Africa, Lower Zambezi, Victoria Falls, 18-Day Wildlife Safari Tour

JW

Janet W.
Oct 05, 2021

This Africa travel company provided excellent communication, recommendations, and service from our initial contact through a follow-up post-trip. We originally booked this trip in 2019 for 2020 prior to the onset of Covid, which led to many uncertainties and changes until it was finally executed in 2021. Canceled flights and changes by a Zambia carrier proved to be challenging for all, but our travel company was monitoring this and took immediate action to resolve connections and lodging issues with each change. Flights going and coming from Africa were not full and the same was true for many internal flights. The exception was for the Zambia flights so one might presume that a canceled flight today would mean a fuller flight tomorrow. The actual execution of our trip went off perfectly and we were very pleased. We felt we were in great hands and well supported if there had been flight issues etc. while en route. 

This was our third trip to Africa and we've been on safari for all three. This trip was well organized and there were many transfers and flights involving four different countries in Africa (South Africa, Botswana, Zambia, and Zimbabwe). At this time, each border crossing required a PCR test for Covid, so our travel planner had to help us coordinate this as well, in order to make this trip possible. At every transfer point, a representative met us to help navigate the local procedures and facilitate movement to our next flight, hotel, border crossing, etc. If we'd been on our own we'd likely have figured this out, but not with the efficiency and knowledge of the processes and procedures that this staff had. Their presence provided an enormous time saving, efficiency, and made the trip less stressful because we knew someone would tell us what to do next. Who would expect for example that we'd be required to clear security prior to checking in for our next flight? Or that baggage would be dropped at the door we'd just entered in the airport vs. another baggage claim area. In Johannesburg, we were quickly escorted for about a 15 minute walk to the lobby of our hotel. It's a large airport and not having to figure it out after a lengthy flight from the USA made this easy and added value.  

Team Charles, Sarah, and Karen listened to what we wanted on our trip, and instead of focusing just on Botswana and Victoria Falls, they recommended Zambia as well. For Victoria Falls, we were told Zimbabwe is where we wanted to be. Advice was also provided for the Visa for Zambia/Zimbabwe. Our accommodations were all excellent. We actually benefited substantially with lodging upgrades and private vehicles and guides by traveling to Africa while most are staying home due to Covid. We were comfortable at camps with staff that were vaccinated at all but one of our five camps, masking, social distancing, and sanitization. Significant effort is being made to keep the few travelers visiting safe, so tourism may return sooner vs. later. At one of our airports, the restroom stalls in either Botswana or Zambia were being cleaned after every use! With this said, we've encouraged friends to mask up and consider travel now or in the next six months if they have the opportunity. 

We strongly recommend working with this Africa travel company and felt that the presence of staff both in the USA and Africa helped. For this trip, we took a chance as our decision was between doing a trip with this company and with another travel company we've booked with numerous times. We went with this company because it was based on our desired itinerary and we'd be on our own in camps vs. being with a group. My spouse was particularly concerned about this aspect with covid and all the itinerary changes we'd seen prior to the trip, but in the end, we were both extremely satisfied with the end result and format of the trip. We would gladly book another trip through this company.

South Africa & Zimbabwe Solo African Safari Review: 12-Day Tour

GB

Gisele B.
Jun 27, 2022
Everything from planning to the actual trip was excellent. My agent Nikki was very helpful and patient with me in explaining all the different safari experiences and how to custom choose the trip I wanted!  Nikki educated me more, than in all the books I read on my own.I was so impressed with how smoothly everything went.  All my contacts were punctual and courteous. I don't know how you make everything come together so well.  I was able to fully enjoy my vacation without any headaches of the execution!  I have already shared with so many of my clients, that this is the way to travel.The establishments that were chosen were top notch.  More than I ever imagined. Sounds silly, but I felt like a princess the entire time!!I'm hoping to go back again and I have never wanted to repeat a travel destination before.Looking forward to receiving any of your future news lettersThanks again for everythingGigi B

Luxury South Africa, Botswana & Zambia Vacation Review: Cape Town, Safaris, Victoria Falls, Wildlife, Food & Wine

DS

devra s.
Jun 28, 2022
Long ago my husband and I decided to put Africa on our bucket list, but we kept hesitating due to the high cost and long trip. Then 2020 happened. We decided it was now or never so we went to work. I did some research and selected a few Africa specialists and finally settled on Kirsty and her travel company. I liked her right away and she not only knew her stuff (everyone knew their stuff), but she also listened to what we wanted. I liked the fact that she was South African but lived in Canada so it was easier to communicate with her.I booked the trip almost a year in advance and there were several worries along the way. I wasn't sure if we would be able to go given the state of Covid, the state of the world and numerous other obstacles. I felt like a nuisance always sending Kirsty emails asking her this or that, but she always replied to me patiently. She was there for us every step of the way. We didn't have a single issue that she couldn't handle.

Rwanda Africa Safari Review: Hot Air Ballon Ride, Gorilla Trekking, Serengeti, Luxury Vacation

RH

Rick H.
May 18, 2022
This was not our first safari in Africa, but this was our first time using the travel company.  They truly exceeded our expectations. There was NOT one hiccup the whole trip from the time we got off the plane in Rwanda until we headed back home 2 weeks later from Kilimanjaro. We had stated that we wanted everything to be private and to have first class service and accommodations and they made sure that happened.  We had someone help us through customs, covid testing, baggage claim, transportation to lodges, etc.  We never had to worry about a thing!  The people were so friendly and helpful and the accommodations were spectacular. I would highly recommend if you want a fantastic vacation with no worries.Stephanie H.United States

Luxury East Africa Safari Travel Review: Kenya & Tanzania, Amboseli National Park, Zanzibar, Ngorongoro Crater

DD

Diane D.
Dec 21, 2021
Our travel designers at this travel company sent us on a incredible Safari tour of Kenya and Tanzania.  All the places we stayed were awesome and we were able to relax and enjoy so many of the wonders of East Africa!  All of our transfers were handled seamlessly and we even made it through many rounds of covid testing thanks to the designers.  The wildlife we saw was beyond our wildest dreams because of great guides and the excellent service.  Meals  were lovely ol and really fine dining experiences. 
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