The trip and this travel company exceded our expectations!! From pick-up to flight out of Serengeti.Our trip planner was always ahead of the game. No pun intended. Waiting with a smile and making sure we were doing what we had asked for.Thru all the parks we saw many more animals multiple times than we expected!!The highlight watching a female lion a few feet away eating the end of a water buffalo, while the young male lions took naps under a nearby tree allowing us fabulous photos.Thanks to the travel planners for all there hard work, knowledge, and dedication to their customers, or friends by the end of the Holiday.Show More
Our African consultant was terrific! She listened to what we wanted, offered great feedback and suggestions, and customized an itinerary that was perfect for our family. The trip was awesome. Everything was first class from the transfers, accommodations, guides, food, and staff. We could not have asked for more professional or nicer people throughout our travels. Thanks to our consultant (& this travel company) for making this a trip of a lifetime! She was outstanding!Show More
The travel team at this travel agency were extremely professional and creative in their support of our goals. We went into the process with ideas of what we wanted to do, and emerged with a beautifully crafted itinerary that exceeded all of our expectations. When one of our flights got canceled last minute, an agent was quick to help us arrange alternate travel, and made everything come together.Show More
Where do I even begin?! I’m so glad Zicasso matched us up with our travel designer! She was a joy to work with while planning our honeymoon. She worked with our budget to put together a trip that was exactly what we were looking for. She was so always so quick to respond and frequently checked in on us throughout this entire process. The thought of planning a big trip like this myself was so daunting, and the travel designer made it so EASY. Our trip was the trip of a lifetime. This was my third time traveling to Africa and my second time on safari (South Africa was the first), so I had very high expectations going into this vacation. And this blew all of my expectations away. Not to mention, my husband is new to international traveling and he was nervous ;) But since we’ve gotten home, he won’t stop talking about what a great time he had! Our lodges, camp, and resort were all wonderful with great food, friendly staff, and we felt very comfortable. Our safari guide was the absolute best! He had a sixth sense for spotting any type of game we wanted to find. He was so experienced and knowledgeable, and you can tell he is truly passionate about what he does. He was with us the entire time we were on safari, and he made sure everything went smoothly, kept track of our itinerary so we didn’t have to, and was also flexible when it came to our daily game drives. 10/10 recommend both Zicasso and this travel company. Couldn’t have done it without them!Show More
We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all. When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!Show More
In June 2018, I submitted a request through Zicasso to plan a trip to Kenya and Tanzania for my birthday in September 2019. I was matched with my trip planner of this travel team. Not having travelled to either of these countries in Africa before, I fully depended on the planner to guide me through the planning process, select tourist destinations and make lodging recommendations during the busy migration season. As travel dates, participants and preferences changed throughout the 18 months of planning, my trip planner was very flexible, helpful and timely in adjusting our arrangements to meet our wants and needs. After the final payments were made, we received our final itineraries and didn't expect to hear from the planner again during our travels. However, my planner met us in Nairobi upon our arrival and at the airport during each part of our trip during the 10 days. He constantly checked in to make sure our expectations were met and and exceeded. At the end of our vacation, we were very sad to say our goodbyes to him and our great driver as we departed back to the United States. I can't say enough good things about my trip planner and this travel team! All of our accommodations and meals at the hotel in Nairobi, Giraffe Manor of The Safari Collection, Entim Mara Camp and the Resort in Zanzibar surpassed all of our expectations. All of the drivers and guides were always on time, accommodating and friendly. Despite being the busy season, each of our boutique hotel experiences felt customized and secluded. Though a lot was invested, every penny spent on this trip was worth it and I'd do it all over again! It was truly the best international vacation my friends and I ever had. I highly recommend using this planner and travel team for travel tours, safaris and vacations in the future and look forward to working with him again! Asante!Show More
This trip was amazing and a once in a lifetime experience. The travel planner from this travel company did an amazing job communicating with us, finding out our travel style, and creating a trip that was perfect for us. We got to experience the best of Zambia and Zimbabwe and loved every minute of it. The parks are amazing, Victoria falls was amazing, and the people we interacted with were genuinely thrilled to share these beautiful countries with us.Show More
We had such an amazing experience that exceeded our expectations! Dan and Mandi were very responsive and a pleasure to work with from the beginning to the end. We put so much time and money into this trip and it was all worth it. Even with the additional complexities of covid-19. Dan and Mandi truly made it as seamless as possible for us and we couldn’t be happier!Show More
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Latest Botswana Reviews
African Travel Agent Review: Botswana, Zambia, Zimbabwe, South Africa, Lower Zambezi, Victoria Falls, 18-Day Wildlife Safari Tour
This Africa travel company provided excellent communication, recommendations, and service from our initial contact through a follow-up post-trip. We originally booked this trip in 2019 for 2020 prior to the onset of Covid, which led to many uncertainties and changes until it was finally executed in 2021. Canceled flights and changes by a Zambia carrier proved to be challenging for all, but our travel company was monitoring this and took immediate action to resolve connections and lodging issues with each change. Flights going and coming from Africa were not full and the same was true for many internal flights. The exception was for the Zambia flights so one might presume that a canceled flight today would mean a fuller flight tomorrow. The actual execution of our trip went off perfectly and we were very pleased. We felt we were in great hands and well supported if there had been flight issues etc. while en route.
This was our third trip to Africa and we've been on safari for all three. This trip was well organized and there were many transfers and flights involving four different countries in Africa (South Africa, Botswana, Zambia, and Zimbabwe). At this time, each border crossing required a PCR test for Covid, so our travel planner had to help us coordinate this as well, in order to make this trip possible. At every transfer point, a representative met us to help navigate the local procedures and facilitate movement to our next flight, hotel, border crossing, etc. If we'd been on our own we'd likely have figured this out, but not with the efficiency and knowledge of the processes and procedures that this staff had. Their presence provided an enormous time saving, efficiency, and made the trip less stressful because we knew someone would tell us what to do next. Who would expect for example that we'd be required to clear security prior to checking in for our next flight? Or that baggage would be dropped at the door we'd just entered in the airport vs. another baggage claim area. In Johannesburg, we were quickly escorted for about a 15 minute walk to the lobby of our hotel. It's a large airport and not having to figure it out after a lengthy flight from the USA made this easy and added value.
Team Charles, Sarah, and Karen listened to what we wanted on our trip, and instead of focusing just on Botswana and Victoria Falls, they recommended Zambia as well. For Victoria Falls, we were told Zimbabwe is where we wanted to be. Advice was also provided for the Visa for Zambia/Zimbabwe. Our accommodations were all excellent. We actually benefited substantially with lodging upgrades and private vehicles and guides by traveling to Africa while most are staying home due to Covid. We were comfortable at camps with staff that were vaccinated at all but one of our five camps, masking, social distancing, and sanitization. Significant effort is being made to keep the few travelers visiting safe, so tourism may return sooner vs. later. At one of our airports, the restroom stalls in either Botswana or Zambia were being cleaned after every use! With this said, we've encouraged friends to mask up and consider travel now or in the next six months if they have the opportunity.
We strongly recommend working with this Africa travel company and felt that the presence of staff both in the USA and Africa helped. For this trip, we took a chance as our decision was between doing a trip with this company and with another travel company we've booked with numerous times. We went with this company because it was based on our desired itinerary and we'd be on our own in camps vs. being with a group. My spouse was particularly concerned about this aspect with covid and all the itinerary changes we'd seen prior to the trip, but in the end, we were both extremely satisfied with the end result and format of the trip. We would gladly book another trip through this company.
Botswana, South Africa, Zambia, Zimbabwe Luxury Safari Review: Cape Town, Robbin Island, Table Mesa Mountain, Victoria Falls
From the moment I talked with Charles, I knew I made the right decision on a travel agent. He was extremely helpful in coming up with an itinerary that would cover everything that I wanted to do plus a few other suggestions. Since our trip was scheduled for 2020, we of course needed to postpone due to COVID and Charles was very helpful about getting our trip postponed to 2021. There was so much angst about whether we should postpone again till 2022 but with Charles' gentle nudging and reassurance we decided to go this year and I am so happy we did. I think we had an experience that was probably pretty unique because literally there is no one traveling to Africa. We were upgraded at many places, were the only ones at the camp on a few occasions, and there were some flights where we were the only ones or maybe a couple of other people with us.
We had a wonderful time in Cape Town exploring the wine country, a drive down to Cape of Good Hope, a ferry ride to Robbin Island (where Nelson Mandela served part of his prison sentence), and visited the prison. We also visited Table Mesa Mountain and the botanical gardens. I think we spent just the right amount of time there, three and half days.
From there we traveled to Botswana and stayed in three different safari camps for eight nights. This being our first trip to Africa, I think Botswana was the perfect place for our introduction. We were to see so many animals; each day was so exciting because every day you don't know what you are going to see.
From Botswana, we traveled to Zambia where we saw Victoria Falls; one of the seven wonders of the world. It is an amazing sight!!
Then it was on to Zimbabwe, where we stayed at our final safari camp.
By far, this has been one of the best trips we have ever taken. We have been to many countries around the world, but this is at the top of the best.
Travel Review: Luxury Botswana, South Africa, & Zimbabwe Africa Safari, Cape Town, Robbin Island, Wildlife, Okavango Delta
This was our first adventure to Africa and Charles listened to our wish list for our trip and magically created a custom trip that far exceeded our expectations and met our budget. Our group of four adults spent three days in Cape Town at a beautiful hotel and had a spectacular guide who showed us so much including the Cape of Good Hope, African penguins, Robbin Island, and wineries. From there we flew to Botswana for six days and stayed at two wonderful, but different, bush camps in Botswana. The two camps that this travel company chose for us had expert guides, great food, and beautiful accommodations. Both camps were conservation-minded and contributed to the community that surrounded them. We had fantastic game drives with close-up viewing of so many different species including lions, elephants, sable antelope, zebra, giraffe, baboons, and a baby leopard, just to name a few. We ended our trip in Zimbabwe and saw the falls from a walking tour, had a beautiful guided sunset boat ride for our group only. At every turn, we had great helpers, pilots, chefs, staff, and guides.
The whole trip was flawless. This Africa travel company thought of every detail, including having a Covid test team helicoptered in to the bush in Botswana so we could travel to Zimbabwe. There is absolutely no way we could have made this trip a reality without the expertise and attention to detail that this company provided especially with the additional concerns with Covid. This was my dream trip for my lifetime and this Africa travel company made it a reality.
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South Africa Travel Review: Luxury African Safari Honeymoon, Sabi Sand Game Reserve, Knysna
South Africa has been at the top of my bucket list since I can remember. So it only seemed fitting to plan a honeymoon destination to South Africa. I thoroughly did my research before picking a travel agency to make sure we went with the best in the business. To say everything from start to finish was exceptional with the travel company is an understatement! From the beginning of the process, our travel designer ensured every detail of the trip was planned to the utmost satisfaction. She jumped through every hoop and made sure it was the trip of our dreams and planned every little detail to do so. She stayed communicative through the whole process, even when we had questions during our trip. Our South Africa honeymoon was by far THE BEST TRIP we have ever been on.
We cannot thank the travel team enough! We have honeymoon memories that will stay with us for a lifetime. If you’re looking for an Africa Travel Agency, look no further - this travel company is the best! We will be back and with this company again!