If I could mark this as a 10 star experience, I would. The travel company did a phenomenal job at planning and helping us have an enchanting 4 weeks long tour of Southern Africa in some of the most memorable, iconic, and fantastic places on earth. We started planning the trip 3 years before we could actually travel due to the restrictions imposed by Covid but our travel agent stood by us and worked with us the entire way to make this happen. At every step of the way, I felt that we received the best advice, recommendation, and service. We ended up visiting South Africa, Botswana, Namibia, and Zimbabwe/Zambia (Victoria Falls). We stayed at 12 locations, flew 7 flights intra-Africa, and had 17 transfers to and from our destinations, not to mention the 30 plus trips/outings/drives that we took at the various locations. All this worked without one single snag. Everybody we met along the way and worked with were absolutely incredible; professional, courteous, friendly, and happy to assist in a genuine way, which made us feel welcome and added tremendously to the experience. The travel company was always just an email or phone call away and always responded immediately to the various questions I had as well as accommodated changes without any issues. In addition, we had several heartwarming surprises along the way that the company arranged to help us celebrate an anniversary and my wife's birthday.I do not hesitate to give the highest rating and warm recommendation to the travel company. Book with confidence knowing that they will go the extra hundred miles to ensure you will have the time of your life and remember fondly your trip to Africa.Thank you so very much Kylie, Rachel and the travel team, you have helped Monica and I to enjoy your beautiful part of the world, learn so many things, and make memories (supported by 6,500 pictures and 24 hours of video footage) that we will treasure for the rest of our lives.Show More
Long ago my husband and I decided to put Africa on our bucket list, but we kept hesitating due to the high cost and long trip. Then 2020 happened. We decided it was now or never so we went to work. I did some research and selected a few Africa specialists and finally settled on Kirsty and her travel company. I liked her right away and she not only knew her stuff (everyone knew their stuff), but she also listened to what we wanted. I liked the fact that she was South African but lived in Canada so it was easier to communicate with her.I booked the trip almost a year in advance and there were several worries along the way. I wasn't sure if we would be able to go given the state of Covid, the state of the world and numerous other obstacles. I felt like a nuisance always sending Kirsty emails asking her this or that, but she always replied to me patiently. She was there for us every step of the way. We didn't have a single issue that she couldn't handle.Show More
Talk about the trip of a lifetime. Our trip was magical, memorable, and worry-free. Our travel designer from the travel company helped us plan our two-week honeymoon and it was better than we could have ever imagined. He spent so much time and effort in creating the perfect and unique trip for us. He listened to our preferences, priorities, and concerns, and tailored the trip to what we were looking for. Even with COVID changing our initial plans, he was right there with a great backup option and was always available for a phone call to discuss and adjust our plans. When we wanted to change around a couple of aspects of the itinerary (for example, a different hotel for part of the trip) he had multiple backup options.Going to Africa a few days after getting married, during a global pandemic, was a challenge. However, the designer and the staff in Tanzania made the trip seamless and relaxing. Once we got to Tanzania, we felt like we were always being looked out for and always well taken care of. Our safari driver was exceptional. He was so fun to travel with and always found the best spots for us to view wildlife on our game drives. He was fun, kind, knowledgeable, and he went above and beyond to make us feel comfortable and protected. After a week of safari, we got to end our trip in Zanzibar. Although the weather was spotty, the resort had so much to offer. Our villa was beautiful with a private pool, the food was wonderful, and the pool/beach were incredible. Our honeymoon package included a massage and a private beachfront dinner. The staff was always available to help and went out of their way to be hospitable.Some family members decided to surprise us with additional experiences throughout our honeymoon as a wedding gift. We only learned after how helpful our travel designer was with putting the surprises together and helping them pick out memorable, special, and romantic experiences.We look back on our trip so fondly and highly recommend the travel team. We so appreciate that he made sure to follow up with us after our trip and couldn't wait to hear about it and help us relive our favorite moments.Show More
We planned our honeymoon to Tanzania with this travel agency and could not be happier with our experience! Every detail was thoughtfully curated by Jessica to reflect what we we looking for from this trip. She did an amazing job designing the perfect honeymoon itinerary for us including adventure and excitement with our private Safari in Tanzania and then followed with relaxation and fun in Zanzibar. The properties she selected for us to stay at were perfect, clean, and so romantic! She also went out of her way to include all private activities and tours for us, which we were surprised by and so appreciated for the occasion! If you’re looking for a high quality travel experience, look no further! Our honeymoon was the stuff dreams are made of, thanks to Jessica!Show More
We had a wonderful vacation in Tanzania and Zanzibar. We would like to thank our travel specialist for the meticulous and thoughtful planning and their responsiveness to my questions and requests. We also would like to thank all the people help us during the trip. They are very attentive, patient and highly professional. They made our trip smooth and hassel-free and we thoroughly enjoyed our experience during this unforgettable trip! We will definitely recommend our travel specialist to our friends and families. Should we decide to come back and visit, we will definitely use them again!!!Show More
February 2021, I submitted a request through Zicasso to plan a group trip to Kenya,Tanzania and Zanzibar for June 2022. I was matched with Maurice. This travel company has surpassed our expectations and provided an amazing experience we will never forget. The camps were top rated, and we had a fantastic time there. In fact, all the accommodations we stayed at were phenomenal. They were beautiful, clean, each room had an amazing view, the staff were very attentive, and the food was top notch. Maurice even planned a few surprises for our group along the way.Maurice booked all of our in-country transfers (both by car and plane). All we had to do was show up at the lobby of each accommodation at the time specified and everything else was taken care of. Our drivers were exceptional as well. We spent time in Amboseli National Park, Maasai Mara, the Serengeti, Ngorongoro Crater and ended on the beach of Zanzibar. Our drivers at Amboseli had many years’ experience, they were very knowledgeable about all of the animals. Within 5 minutes landing at the air strip, they took us straight to see many of the animals, especially a family of cheetahs eating their prey! Our drivers at the Maasai Mara were great as well. We told him we wanted to see a lots of lions and they didn’t disappoint. On our morning game drive, we saw lions feasting on a buffalo, we also saw a leopard with a vulture in a tree. Our drivers in the Serengeti & Ngorongoro were excellent as well, they took us to all the best locations to capture the animals. We were even able to catch a glimpse of a rhino in the distance. They did their best to ensure we were able to see the big 5 and the ugly 5. We then ended the trip visiting Zanzibar’s beaches, a spice tour & Stone Town.I highly recommend using Maurice and this travel company for travel tours, safaris and vacations in the future and look forward to working with him again! Asante sana!Show More
I was very impressed with our travel agency. Dan from the travel company had helped plan our vacation trip which was truly memorable. His choice of local travel agents and guides in Africa were extremely knowledgeable and helped us uniquely arrange the schedule and the events we wanted to experience. They also were very friendly and accommodative to all our needs during each of the tours.Show More
Trip went great and the travel company did a great job at planning all the reservations and logistics and suggesting the locations and camps. We were very happy to work with the company.Show More
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This Africa travel company provided excellent communication, recommendations, and service from our initial contact through a follow-up post-trip. We originally booked this trip in 2019 for 2020 prior to the onset of Covid, which led to many uncertainties and changes until it was finally executed in 2021. Canceled flights and changes by a Zambia carrier proved to be challenging for all, but our travel company was monitoring this and took immediate action to resolve connections and lodging issues with each change. Flights going and coming from Africa were not full and the same was true for many internal flights. The exception was for the Zambia flights so one might presume that a canceled flight today would mean a fuller flight tomorrow. The actual execution of our trip went off perfectly and we were very pleased. We felt we were in great hands and well supported if there had been flight issues etc. while en route.
This was our third trip to Africa and we've been on safari for all three. This trip was well organized and there were many transfers and flights involving four different countries in Africa (South Africa, Botswana, Zambia, and Zimbabwe). At this time, each border crossing required a PCR test for Covid, so our travel planner had to help us coordinate this as well, in order to make this trip possible. At every transfer point, a representative met us to help navigate the local procedures and facilitate movement to our next flight, hotel, border crossing, etc. If we'd been on our own we'd likely have figured this out, but not with the efficiency and knowledge of the processes and procedures that this staff had. Their presence provided an enormous time saving, efficiency, and made the trip less stressful because we knew someone would tell us what to do next. Who would expect for example that we'd be required to clear security prior to checking in for our next flight? Or that baggage would be dropped at the door we'd just entered in the airport vs. another baggage claim area. In Johannesburg, we were quickly escorted for about a 15 minute walk to the lobby of our hotel. It's a large airport and not having to figure it out after a lengthy flight from the USA made this easy and added value.
Team Charles, Sarah, and Karen listened to what we wanted on our trip, and instead of focusing just on Botswana and Victoria Falls, they recommended Zambia as well. For Victoria Falls, we were told Zimbabwe is where we wanted to be. Advice was also provided for the Visa for Zambia/Zimbabwe. Our accommodations were all excellent. We actually benefited substantially with lodging upgrades and private vehicles and guides by traveling to Africa while most are staying home due to Covid. We were comfortable at camps with staff that were vaccinated at all but one of our five camps, masking, social distancing, and sanitization. Significant effort is being made to keep the few travelers visiting safe, so tourism may return sooner vs. later. At one of our airports, the restroom stalls in either Botswana or Zambia were being cleaned after every use! With this said, we've encouraged friends to mask up and consider travel now or in the next six months if they have the opportunity.
We strongly recommend working with this Africa travel company and felt that the presence of staff both in the USA and Africa helped. For this trip, we took a chance as our decision was between doing a trip with this company and with another travel company we've booked with numerous times. We went with this company because it was based on our desired itinerary and we'd be on our own in camps vs. being with a group. My spouse was particularly concerned about this aspect with covid and all the itinerary changes we'd seen prior to the trip, but in the end, we were both extremely satisfied with the end result and format of the trip. We would gladly book another trip through this company.
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