Mario's Travel Agency
Based on 474 reviews
Destinations:
Verified Review
We thoroughly enjoyed our first trip to Italy and Zicasso's travel partner did a marvelous job putting it all together.
They were able to get things set up promptly as it was under three months from the time we decided to schedule the trip to the departure date. During that time, it went from being just my husband and me to adding our three adult sons, and they helped readjust the schedule and budget to make it more affordable for five of us.
All three hotels (Rome, Florence, and Venice) were excellent regarding location, cleanliness, and customer service.
That we were American and were unfamiliar with Italian transportation because we had never been to Italy, it was extremely nice to have private transfers and all the train transfers set up. Even when we arrived by train in Venice, they had a person there to meet us and assist with transport to the water taxi, then walk us to the hotel. Everyone was professional, helpful, and on time.
The tour guides were also wonderful and so well-educated.
There were several modifications needed as we worked through the itinerary and changes to who was coming when, and our tour operator was very easy to work with on these.
The only negative was that it was non-refundable if you needed to cancel in the 70 days before departure, even though many of the hotels stated refundable if canceled within a few days. Many tours I looked at and used on this trip could be canceled and refunded within 24 hours. I found this a much safer way to schedule tours and not lose out if there were any issues affecting our tour days.
It's always a risk not knowing if someone in the group will be ill or injured and not able to participate. There is a $250 service fee for each change if the team needs to make changes once the final itinerary has been completed, so that does need to be taken into consideration. We were fortunate that we did not need to make any last-minute changes.
I would strongly recommend our travel agency and will use them for our next trip.
Tamara's Travel Agency
Based on 12 reviews
Destinations:
Verified Review
The Zicasso tour company did a great job of organizing our trip to Tromsø and Olso, Norway. The agent was available throughout the trip for any questions we had regarding the agenda. She was very responsive to any queries. She also refunded us for one of the activities, for which there was an error in terms of timing. Her pricing for a four- to five-star accommodation trip was the most competitive.
Jayde's Travel Agency
Based on 93 reviews
Destinations:
Verified Review
From start to finish, our travel agency was exceptional, efficient, timely, and very thoughtful. Zicasso’s travel agent worked with us from the beginning to plan our dream trip to Sweden and Swedish Lapland, filling every day with a lifetime of amazing experiences and memories. When an unanticipated glitch popped up, the travel team was quick to help problem-solve with kindness and expertise, resulting in an even better trip. We would recommend them to all our friends and family for a once-in-a-lifetime trip!
Bernhard's Travel Agency
Based on 96 reviews
Destinations:
Verified Review
Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns.
I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!
Michael's Travel Agency
Based on 325 reviews
Destinations:
Verified Review
Overall, I was very happy with the entire trip. It was truly the trip of a lifetime. The planning by Zicasso's travel company was thorough and easy. The app to keep track of the itinerary and flights was great. The hotels chosen were top-notch and in great locations in each city. We loved the personal service. The guides were attentive, knowledgeable, and professional. We would do it again for sure.
There were some minor discrepancies between the itinerary sent to me and the itinerary followed by the guides. Had we not been aware and vocal, we would have missed one of the best temples. The first night in Chiang Rai was supposed to include dinner, but did not. The tour of Koh Pha Ngan was not worth the time. The waterfall was disappointing at the time we visited and viewing monkeys picking coconuts did not happen. The guide said this had been stopped due to the monkeys being aggressive and unpredictable. We did not stop at the rubber tree farm and never made it to the secret beach.
Lindsey's Travel Agency
Based on 358 reviews
Destinations:
Verified Review
We took the most amazing trip to Norway to see the Northern Lights. I reached out to Zicasso, who put me in touch with our travel partner and their wonderful travel agent. She put together several options for the trip and we were able to choose the ones that best fit our family’s interests. Once everything was decided, she went to work doing everything. All the bookings, connections, transportation, etc. were handled and I didn't have to worry about any of it.
Before the trip, she confirmed all of the details and included everything on an amazing travel app that we used while we were on the trip. I can't say enough about what an amazing experience we had on our trip and working with Zicasso and our tour operator. I have used both companies before and have never been disappointed.