This travel company worked with us to create the trip that we wanted. They always replied speedily and completely to any questions we had during the planning process. Our guide in Quito was excellent. She was very knowledgeable and extremely helpful as we transitioned to different areas on our trip. The lodge in the Amazon basin was everything we expected and more. We saw so many birds and learned so much about the Amazonian rainforests. Our trip to the Galapagos was also so special. All of the crew of the boat made us comfortable and provided us with a wonderful experience. If someone is interested in the Amazon and the Galapagos, we would recommend this trip and this company without reservation as they checked off all our boxes.Show More
This trip is one we will never forget, and that is largely in part to Irene and the travel company! She took her time to help us plan activities that fit our requests and helped us stay within our budget. During the trip, Irene was constantly in touch - she assisted with changing plans when we had missed flight connections or rearranging activities due to weather-related issues and she checked in with us throughout the trip to make sure we were having a great time and everything was going well. On every planned excursion we did, our tour guides also sang her praises! I will recommend Irene and the travel company to ALL our friends and family who plan on going to Greece!!Show More
Matteo and his staff are absolutely the best! Before our trip even started, they were always available and kept us informed on any new travel restrictions. During our trip we had some changes due to flight cancelations and missed connections. They worked to change transportation and tours. We were greeted by guides at every location that made us feel special! I would highly recommend using them for your travel needs. 6 stars if I could.Show More
Nikos is very organized and efficient. He created a customized trip for us and made it stress free travel. He is personable and highly professional....I would recommend his agency to anyone visiting Greece. We even had to make a visit to the ER while on Naxos, and he very quickly arranged for transport and a translator to meet us at the hospital. Because of his connections, an all day ER visit was completed in 2 hours and enabled us to catch our ferry to the next island! He even met us on both ends of our trip, and brought extra meds for my son to the airport on departure day.Show More
Long ago my husband and I decided to put Africa on our bucket list, but we kept hesitating due to the high cost and long trip. Then 2020 happened. We decided it was now or never so we went to work. I did some research and selected a few Africa specialists and finally settled on Kirsty and her travel company. I liked her right away and she not only knew her stuff (everyone knew their stuff), but she also listened to what we wanted. I liked the fact that she was South African but lived in Canada so it was easier to communicate with her.I booked the trip almost a year in advance and there were several worries along the way. I wasn't sure if we would be able to go given the state of Covid, the state of the world and numerous other obstacles. I felt like a nuisance always sending Kirsty emails asking her this or that, but she always replied to me patiently. She was there for us every step of the way. We didn't have a single issue that she couldn't handle.Show More
We loved working with a local, eco-friendly travel company for our week-long trip to Rio de Janiero and the Amazon. Our travel designer was able to provide us with answers to all our questions, as well and provide top-notch drivers, guides and hotels. We were met at the airport by a driver and a guide who spoke great English, transferred to a great hotel (and room) overlooking Copacabana Beach -- and the travel designer had arranged for us to check in to our room at 7 am! After an overnight flight, this was very much appreciated.We kept the same driver and guide later that day for a leisurely tour of the Botanical Garden and Park Luje. A lovely way to de-stress after a long, long day of travel. We were suppose to do a helicopter tour late this afternoon, but when the clouds rolled in to cover the views, our guide made alternate plans for the next morning. Again we were promptly picked up by the same driver and guide, and taken directly to the heliport for a fantastic helicopter tour (arranged by our designer, of course). Then we were taken to a clinic for Covid tests (required to stay in the Amazon) on our way to the airport to catch our flight.The travel designer arranged all flights & transfers: Rio to Manaus, overnight stay, then Manaus to Tefe where we had a transfer by boat to our Amazon lodge. The small lodge she recommended was delightful. At the end of our stay she arranged for boat transfer and airline flights with all the necessary transfers. We were delighted to have booked thru our travel designer because she made sure all our guides and transfers had English speakers, which were immensely helpful in hotel and airport check ins, etc.The travel company made our trip stress free and allowed us to see, experience, and learn so much about Brazil thanks to her knowledge and her staff's quality assistance. We would highly recommend the travel company and won't hesitate to use them again for our next trip to Brazil.Show More
We had an extraordinary experience with Lenny and the entire travel team. Imagine a trip tailor-made to what you love, super well organized, with amazing guides, absolutely incredible experiences and above all a 100% available and professional team guiding you every step of the way.Our next trip in Asia is undoubtedly going to be with the travel company and honestly I can’t recommend them enough. It was literally the best trip of our lives ♥♥Thank you Lenny and everyone else who was part of our incredible holidays ♥ We still can’t stop smilingShow More
We had a nearly perfect experience in Spain. The only reason I did not provide 5 stars was I think a few things got lost in translation or importance for what we wanted to do and we did have a slight issue with a tour lunch and the timing of a Cordoba excursion that had been set up. Some of this may have been due to the fact that things were planned pre-covid but executed post-covid. Either way, if we go back to Spain or if we knew someone who was, I would engage with Manlio again without hesitation.Show More
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Italy & France Travel Review: Paris, Florence, Rome, Vatican, Colosseum, Chocolate & Pastry Tour, Seine Boat Ride, Cooking Class
South Africa Luxury Honeymoon Review: Sabi Sand, Table Top Mountain, Botanical Gardens, Cape Point Nature Reserve, 11-Day Tour
We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all.
When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!
Travel Review: Luxury Tour of Portugal & The Azores, Culinary Tour, Winery, Walking Tours of Lisbon & Porto, History, Scenery
Luxury Portugal Travel Review: Lisbon, Porto, Algarve, Douro Valley, Boat Ride, City Tours, 10-Day Trip
Croatia Trip Review: Dubrovnik, Split, Hvar, History, 10-Day Tour
Ireland Travel Agent Review: Dublin, Kinsale, 10-Day Tour
Most, but not all, of the recommended/booked accommodations were great.There was a huge lack of recommendations for bars, restaurants, sights, and activities within a town. What was recommended was consistently found on trip advisor, Google, and other touristy websites which we could have discovered on our own. My previous experience with other travel agencies, including through Zicasso, was that agencies provided significantly more unique, personalized, curated, and thoughtful recommendations. Overall, our trip felt like something we could have/would have booked on our own, which was very unlike our prior experiences with Zicasso.Our travel company’s communication was marginal at best, which, again, was very unlike our experience with other travel agencies through Zicasso. While we understand staffing shortages, the extreme delay in communication before the trip was frustrating. Aside from delayed communication, there was little transparency and communication overall. We had a lodging location changed literally a few days before our trip began without explanation or discussion. Our international airport (Dublin) was facing extreme staffing shortages and thereby significantly long wait times, so much so that locals and airport employees recommended arrival to the airport at least 4 hours ahead of departure time. We heard nothing of this from our travel company; in previous experiences with Zicasso, the travel agencies were always abreast to travel information. In fact, our travel company had our airport transfer scheduled for us to arrive at the airport with less than the recommended time. It took us, the paying customers, to reach out to the company to change this. This, in our opinion, should have 100% been monitored and handled by the travel company. Likewise, the US dropped the COVID-19 testing to return to the states, while we were on our trip. Again, we heard nothing from our travel company (a US-based company) regarding this. It was us, the paying customers, who reached out to verify this information.
Travel Review: Argentina & Brazil, Iguazu Falls Boat Ride, Buenos Aires, Local Cuisine, Luxury Tour
France & Monaco Luxury Honeymoon Review: Champagne Tasting, Nice Beach, Monaco Car Race, French Riviera, Shopping & Villages
The travel company is a top tier full-service travel agency that provided a jam-packed custom travel itinerary designed with our interests in mind. We traveled to France for the first time for our honeymoon and we felt that we did all of the important activities for every city we were at, and we did not miss out on anything! We didn’t regret a single thing and we felt the luxury elements of private tour guides and extremely professional vendors were well worth the money. Sophie and Fabrice were very attentive and responsive to everything we asked and requested. All details were taken care of by the company and we had no worry in the world. All we had to do was show up to activity after activity and soak up all of the French culture and experience. We don’t think we’ll travel again without a travel company because our experience was so phenomenal and stress-free.
Luxury Spain Travel Review: Seville Tapas Tour, Culture, Historical Sites, Fine Dining & Wine
This was our first trip using Zicasso and the experience could not have turned out better.
First, the agents that they recommended were attentive and experienced in their efforts to determine what we wanted out of our trip and to make it happen to meet our expectations. The most difficult part of the planning process was having to make a choice of which agent to choose. They were both excellent in their planning and their proposals.
We chose a travel designer at this travel agency to be our agent and we really needed his expertise to make this trip happen without a problem. It was planned for the spring of 2020, but of course the Covid 19 pandemic changed everything. Our agent was there with us throughout the complete experience. We finally were able to complete our two-week tour of Spain this September into October. It was as stress-free as traveling could possibly be. He was in constant contact with us to make sure our transportation, guides, hotel, and dining experiences happened without any problems.
Would I use the travel agency as my agent again? Absolutely, our travel designer is a consummate professional who has earned my complete trust.
Would I use Zicasso again? Absolutely, they not only recommend two agents, but they also assign a contact person at Zicasso to offer help and guidance in the selection process. Once your choice has been made they continue to be in contact with you to make sure that you have an additional resource during your planning process.
I have again used Zicasso to plan a graduation trip to Italy for my granddaughter in 2022. I cannot offer a greater recommendation for a company than to be a repeat customer.
Luxury Vietnam & Singapore Vacation Review: Markets, Ha Long Bay, Caves, Culture, 10-Night Tour