This is the 3rd international custom trip that we have used Zicasso for and have couldn't have been more pleased with each outcome. We worked with several agencies in planning a 3 week family tour of Israel before we decided on this tour company and we certainly made the right decision. Our trip planner of this company worked very closely with us in thoroughly planning a careful and thoughtful itinerary that fully accomplished all the goals we had outlined. The flow of the itinerary that this company put together was exceptional and became so much more appreciated as we progressed from one day to the next. They were so thoughtful to include very unique personal and intimate experiences along the way that made the trip so memorable and exceed expectations of a custom luxury tour. We particularly valued how well the logistics were executed throughout the entire trip made particularly evident in that expert handling of our border crossing into and out of Jordan and the West Bank. No truly memorable experience is without highly a skilled, experienced and well studied guide with you throughout the journey. Once again the trip planner and the team at this tour company delivered with our guide, companion, and quickly valued friend. He was the best and truly helped make our tour to Israel one that we will never forget. When we think back on so many memories from this trip our guide will be front and center in each one. We really appreciated how well each and every day went and the flexibility we enjoyed to the schedule, whatever we needed or wanted, our guide was so accommodating to adjust. Lastly, the mark of a truly quality organization is when something doesn't go quite right and how they respond. We had one minor issue at a hotel who was unresponsive. We didn't intend to raise the issue with the company but our guide learned of it and immediately bought it the company's attention who went above and beyond in resolution. We would without hesitation highly recommend this tour company when planning a trip to Israel!Show More
The trip to Northern Spain and Portugal was wonderful. We had private drivers and guides who were always very kind, helpful, and well informed. Our travel designer and his company planned the trip from start to finish and kept us fully informed during the planning process as well as frequently checking in on us during the actual trip. I found the travel designer to be open to input and very flexible. His attitude was always to make sure we had the best time and our needs were fully met. I would not hesitate using the travel designer again and would give him and his company my highest recommendationShow More
The trip was wonderful and we loved almost everything about it. We did need help a couple of times with issues with reservations and we got very quick replies and help. One day a boat tour was cancelled due to mechanical issues. Refund for the tour was super easy and it ended up working out for us as we were a bit tired on that day so we had a slower pace that morning. That same day, we showed up to our horseback riding tour and they had set the tour for the wrong day. The place sorted it out but that was a bit frustrating. I called the wrong number (not the emergency number) at the travel company so it took a bit for us to hear back and the place had already resolved the issue. A bit later in the trip we had another tour not have our reservation for the correct day. That was the full day Jeep tour of the Askja crater. While we were disappointed to miss this, the replacement tour worked well for us. We did get a quick response from the travel company this time and we got resolution to the issue pretty quickly. Also had no trouble getting the refund for the difference in tours. When we arrived we made a last minute decision to add on a tour to the erupting volcano. Our travel designer made that happen with ease. That turned out to be everyone's favorite day as well. She was very quick to respond to our last minute changes and did a lot of work behind the scene to make the change seamless for us. I really think 4.5 stars is a better rating and the only reason not 5 is due to the small scheduling hiccups we had. While for the most part it didn't really impact our enjoyment of the trip, it was a little frustrating in the moment. However how a company responds to problems is extremely important and this travel company was absolutely on top of resolving the issues that did arise. The tours that were chosen were amazing and we loved all the people we met. Iceland is an exquisitely beautiful, otherworldly country that I feel should be on everyone's bucket list. I wholeheartedly recommend both Zicasso and this travel company to anyone looking to travel to Iceland Our travel designer was able to craft a tour that gave us an excellent taste of what Iceland has to offer and the itinerary was perfectly detailed and guided us well. The trip was pretty close to perfect.Show More
This travel company created a meticulously planned trip that allowed us an authentic insight into Japan, its people and culture. The travel company is particularly adept at giving its clients an insiders look into Japan. They spent time in finding the best people who represent the local art and culture and ensured that we were able to have hands-on, immersive experiences that resonated with us and that we will remember. I was most impressed by the fact that unbidden, the travel planner and his team took time to curate a list of bakeries and confectionaries and their specialties because they knew that was an interest and passion that I have.While everything that they had planned worked like clockwork the few things with which we were not completely happy were changed with alacrity. It should be noted that after our first full day with our guide it was clear to us that we had enjoyed everything except our guide's company. The travel company promptly made changes and provided a refund as well! We also did not like our hotel in Tokyo (we had requested to stay at this hotel- the planner did not recommend it). Despite it being a busy time, this travel company found us an alternative hotel that we loved. This company is extremely responsive and adaptable if you need changes made during your trip; a real advantage of using local travel agency like this one over US based ones.Show More
Thank you for planning this vacation for us. You did a fabulous job. Travelling with kids requires a lot of mindfulness, but you had it all covered! Every one of your drivers and tour agents were on time, very presentable, professional, courteous and friendly. Each hotel was centrally located to the main attractions. This was my first time booking with Zicasso and I'm absolutely going to do it again. I had zero stress on this vacation as you handled it all. We dealt with the travel designer in Barcelona and every time I reached out to her on my trip, she was quick to respond. While booking the trip she listened to what I wanted and worked around it make sure we got it done. Thank you.Show More
Very professional travel company. Engaged us right away to find out exactly what we were looking for rather than offering a cookie cutter package. Very accomodating to all requests and last minute changes. The company put us together with a fantastic guide who not only guided us through various sites and was able to modify itinerary on the fly due to interests and energy level but also appeared to have a broader plan for the week to enlighten us on Israeli history and the geopolitical issues of the region. Given his extensive knowledge, it was like taking a touring course on Israel while seeing the sites. The trip was a nice mix of historic and cultural activities, nice variety from archaeological sites to an olive oil farm. While guides sometimes may shy away from sensitive political discussions, our guide embraced these and tried to expose us to multiple different viewpoints and the political complexity of the region. This was overall a fantastic and very memorable trip.Show More
We had an amazing safari organized by this travel agency. We worked with this travel planner who is very enthusiastic and personable and has a great understanding of the region. We selected this company because she was proactive about making suggestions beyond our initial ideas and very responsive to my communications. I must have changed the itinerary 3 or 4 times and she was always ready to talk through the options with us. I am not used to working through an agent, usually booking things myself, but since we had never been on safari before it was great to learn from her experience. She suggested we add Zimbabwe to our itinerary and it was one of the highlights. Three countries in 10 days - all with African Bush Camps- sounds hectic but things were generally very well organized, including the border crossings, and apart from some small miscommunications with staff about what was included and excluded in the price we had no problems. I appreciate that our planner let the camp hosts know it was a special occasion and in each place we were treated to romantic extras. It made it that much more memorable.Show More
This travel company provided us with an amazing trip 38 day trip to India. The travel agent met with us several times to tailor the trip to our interests. She provide a personal touch that we have not experienced with most other travel agents. We had some really unique experiences. Our trip took us north and south with, for the most part, excellent guides. Our drivers were exceptional and we really felt well cared for. I would not hesitate to recommend the travel company.Show More
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South Africa Luxury Honeymoon Review: Sabi Sand, Table Top Mountain, Botanical Gardens, Cape Point Nature Reserve, 11-Day Tour
We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all.
When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!
Luxury Spain Travel Review: Seville Tapas Tour, Culture, Historical Sites, Fine Dining & Wine
This was our first trip using Zicasso and the experience could not have turned out better.
First, the agents that they recommended were attentive and experienced in their efforts to determine what we wanted out of our trip and to make it happen to meet our expectations. The most difficult part of the planning process was having to make a choice of which agent to choose. They were both excellent in their planning and their proposals.
We chose a travel designer at this travel agency to be our agent and we really needed his expertise to make this trip happen without a problem. It was planned for the spring of 2020, but of course the Covid 19 pandemic changed everything. Our agent was there with us throughout the complete experience. We finally were able to complete our two-week tour of Spain this September into October. It was as stress-free as traveling could possibly be. He was in constant contact with us to make sure our transportation, guides, hotel, and dining experiences happened without any problems.
Would I use the travel agency as my agent again? Absolutely, our travel designer is a consummate professional who has earned my complete trust.
Would I use Zicasso again? Absolutely, they not only recommend two agents, but they also assign a contact person at Zicasso to offer help and guidance in the selection process. Once your choice has been made they continue to be in contact with you to make sure that you have an additional resource during your planning process.
I have again used Zicasso to plan a graduation trip to Italy for my granddaughter in 2022. I cannot offer a greater recommendation for a company than to be a repeat customer.
Egypt Trip Review: Luxury 9-Night Cairo, Giza, Edfu, Dendera
Spain Travel Review: Luxury Family Vacation, Costa Brava, Barcelona, Flamenco Show
Northern Italy & Sicily Travel Review: Taormina, Bologna, Mt. Etna Tour, Lake Como, Val Di Noto, Fine Dining, Luxury Trip
Morocco Luxury Vacation Travel Review: Fez, Chefchaouen, Merzouga, Essaouira, Medina & Souks, Culture & Food
Luxury Morocco Travel Agent Review: Casablanca, Rabat, Fes, Marrakech, Chefchaouen, Ouzoud Waterfalls, One-Week Tour
Hassan helped us plan the most fabulous one-week trip to Morocco at a moment's notice. This was our first trip out of the US since the pandemic started and it could not have been a more perfect re-entry to travel abroad. Hassan is a top-notch company owner, and he really takes the time to tailor the perfect trip to whatever you want. He is responsive, and most of my emails and texts were responded to within 24 hours, and more often within a few hours. Hassan was great at making suggestions regarding the itinerary as well as accommodations but was also flexible and nimble in incorporating what we wanted.
The entire trip went smoothly, from meet and greet at the airport in Casablanca until the send-off. We had our own private Mercedes van which was super comfortable, clean, and water and a Wifi hotspot were also provided. Accommodations that Hassan recommended as well as places that we had selected were all top-notch. The riads in Rabat, Fez and Marrakech were a unique experience while still luxurious with all the modern amenities.
At each city we were met with a local tour guide, the majority of whom were very good to excellent. Each tour guide had a general plan for the day, and most asked us if there were any changes or additions we would like to make. My husband and I do not generally like to visit gift shops or have long, middle-of-the-day lunches, so for the most part, we were able to spend more time sightseeing and spending time in places of interest.
Hassan included the necessary COVID test needed to return to the US. At the time of our travel, we could get an antigen or PCR test, and it was generally up to us which test we wanted and what day prior to departure (within the specified guidelines).
Overall this was a FANTASTIC trip, and it was all made possible by Hassan. Whether you want someone to just take the reins or if you want some input into the details, you will not be disappointed and could not be in better hands. Even after you finalize the details and pay for the trip, Hassan is in contact making sure you have everything you need. He contacted me the day we left, the day after we landed in Morocco, and during the trip, which meant so much to us. You MUST go with this tour company if you are considering a trip to this amazing country. You won't regret your decision to use them.
Luxury Kenya & Tanzania Travel Agent Review: Nairobi, Giraffe Manor, Safari Game Drive, Snorkeling, Hot Air Balloon Safari
Travel Review: Luxury Costa Rica Vacation, Two-Week Trip, Arenal, Puerto Viejo, Cloud Forest, Whitewater Rafting
Travel Review: Luxury Spain 12-Day Tour, Madrid, San Sebastian, Barcelona, Girona, Gaudi, Shopping, Gastronomy
Thank you Zicasso! Once again you have provided me with an incredible trip that has created lifelong memories about the people and places we met on our trip to Spain planned by this travel company! I have completed close to ten trips that have been planned by Zicasso and this one must be at the top due to the personal attention we received from our travel planner. Prior to our trip she listened to our requests and made sure to include all our interests in the itinerary she planned for us! I personally spoke to her by phone several times and she was so kind and pleasant to work with. She was flexible when we needed to change our dates and was honest about the situation with COVID-19 in her country!
She planned an amazing itinerary for us which allowed us to explore the places we visited with expert guides with expertise in the sites we would be visiting. Her attention to all the details led to each day running seamlessly and smoothly. She personally texted me each evening with the hour-by-hour plan for the following day and many evenings followed up with us to check in on how everything was going! This personal touch made such a difference to us, we felt like we made a friend rather than just a business relationship. She showed up at our first hotel to greet us upon our arrival which again, we had never had that experience in our prior travels. She arranged for an extra pinchos tour during our visit to San Sebastian and shopping in the market and cooking and eating in a gastronomy society with our guide who was a member! What a unique experience that was!!! She arranged for our Covid tests that we needed to leave Spain and again kept checking in to make sure that all went smoothly. All the private drivers and guides were so accommodating and flexible when we wanted to stop and shop for a while and helped us find unique souvenirs from excellent shops with good prices! I could go on and on about our travel planner and how she thought of everything to make this our most memorable trip with Zicasso.