Luxury Tours - Lake Maggiore, Italy

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Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Elizabeth in Cuba

Eli's Travel Agency

5.0

 Based on 43 reviews

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Destinations:

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Cuba

Verified Review

Lisa Z.
Submitted on 1.26.2020

Wow. All I can say is WOW. If you're thinking of going to Cuba, GO. If you need a travel planner, use this company. It will be among the most memorable and excellent trips of your life. My daughter and I just returned from 9 days in Cuba. It was truly a life-changing experience. We genuinely got a deep immersion into the culture, the people, the country and the amazing things it has to offer. The agenda put together by this travel team was spectacular. We visited a tobacco farm and learned how to roll cigars and how to smoke them, we had a session with the young dancers at a Dance school, had Cuban cooking lessons, visited an organic farm, a mosaic city, hiked into the rain forest, visited museums and learned so much. I am truly only scratching the surface. The food was AMAZING - far better than I expected. Prepare to skip or share meals because there is so much delicious food. The accommodations were excellent - in family homes but with private baths, breakfast and comfortable surroundings. But the best part of the trip was the excellent partnership planning by the travel planner (and her extremely knowledgeable son). I don't think I ever emailed my planner where she didn't respond within 10 minutes and was ALWAYS flexible in accommodating our needs. Here advice was priceless and I felt so safe with her plans and style. And...I can't say enough about our guide and our driver. They were with us the entire trip, always with a smile, a helpful hand, super flexible and just plain good fun. It made all the difference. Cuba is not an easy trip. The distances are far and the infrastructure is difficult. But don't let that stop you. You can have the best of both worlds through this travel team. Immerse in Cuba but at a comfort level you're used to in the U.S. Be prepared for long distances in a '53 Chevy or the like. There is no other way to see the country. DON'T limit yourself to Havana. We loved Trinidad and Vinales so much. Be flexible...the restroom situation is not like the U.S. but with a little flexibility you can manage that. We didn't drink tap water but bottled water was very accessible and reasonable. The food is unbelievable. Bring good walking shoes, layers for unexpected weather and a flexible attitude. Listen before you "tell". You'll hear the Cuban perspective which is why you're there!!  AMAZING!!! 

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Travel Agent Kate in New Zealand

Kate's Travel Agency

4.9

 Based on 55 reviews

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Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Dawn B.
Submitted on 6.13.2022

Working with Kate was wonderful! It was our first time to Australia and we wanted to see as much as possible while we were there. We talked initially so she could find out exactly what we wanted. Then she put together an amazing itinerary.Kate was very responsive by email throughout the trip to make sure everything was going smoothly! Definitely a personal touch. I could always reach out to her and she responded immediately - especially comforting as we were in a foreign country and she was in the same time zone there!Thank you for a first class experience!

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Travel agent Lalo in Spain

Lalo's Travel Agency

4.9

 Based on 19 reviews

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Destinations:

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Spain

Verified Review

CASEY W.
Submitted on 5.24.2022

Our travel agency and Lalo went way above and beyond planning, changing, and ultimately creating the most amazing honeymoon my wife and I could have asked for. We began planning this trip in 2019 with hopes to go to Spain and Portugal for our honeymoon in April of 2020. Well, Covid had other plans for our wedding date and of course our honeymoon. Lalo and his team helped us every step of the way. With their help of rescheduling all of our hotels and activities we were able to still create this amazing honeymoon post Covid. Lalo also helped to make sure our trip wasn’t too action packed so we could still relax and enjoy the vacation. I will definitely do business with Lalo and this travel agency again very soon!

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Travel agent Kristy in Kenya office

Kirsty's Travel Agency

5.0

 Based on 23 reviews

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Destinations:

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Africa
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Egypt
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Israel
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Jordan
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Kenya
2  More

Verified Review

Donna K.
Submitted on 6.25.2022

Good service. Drivers were great, felt safe. Tour guides were knowledgeable and friendly. The airport service on arrivals was a great benefit as the customs requirements were different in each country and the people meeting us really helped. Our travel agency (Kirsty) was outstanding. She put together a great itinerary for us and was always available if we had questions or concerns. The contractors she picked were top notch and the hotel selections were good. Highly recommend.Having the Travel Plan app on our phones was invaluable. Allowed us to see what we were doing and had great explanations of the events and tours as well as our flights.We experienced everything we had hoped for and are totally satisfied.  

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Travel agent Rossean in Australia office

Roseann's Travel Agency

4.9

 Based on 229 reviews

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Destinations:

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Antarctica
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Australia
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Cook Islands
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Fiji
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New Zealand
2  More

Verified Review

Kristin B.
Submitted on 4.24.2020

This was a trip of a lifetime.  We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia.  You name it we were going to do it.  This truly was an itinerary with planes, trains & automobiles.  Let's not forget to include boats, helicopter, camel and kayak.  We had such a variety of things planned including wine tasting in both NZ and Australia.  I can't say enough good things about our travel company!!!  In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there!  No stone was left unturned, even when the fires occurred in Australia.  Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th.  No problems with Covid-19, we continued on with our itinerary.  Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland.  On to Queenstown which is delightful and Milford Sound for an overnight on a ship.  Absolutely beautiful.  Glad we did this vs a day trip or boat ride.  We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains.  Breathtaking!!  Picked up a rental car and drove to Franz Josef to climb the glacier.  We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake.  Again a train up the Pacific Coast which is beautiful to Nelson.  Kayaking, hiking and a catamaran in the Tasman Sea.  What scenery!!  Up to Rotorua for more fun.  Well this is where the wheels starting coming off of our fun.  Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers.  Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted.  She made alternative suggestions, we made the decision to extend in NZ.  As our trip went along, things kept changing....  NZ decided to shut down on March 25 midnight.  Our new flight home was March 29, then March 27.  She worked with us so closely and was so helpful she actually got us a flight home on March 25.  While we were having fun and enjoying ourselves, this company was working for us behind the scenes.  You can't ask for more than that!!  By the way, we came home and quarantined.  To date, we're healthy.

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Travel agent Ana in Spain

Ana's Travel Agency

4.9

 Based on 188 reviews

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Destinations:

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Spain

Verified Review

Cindy M.
Submitted on 6.21.2022

First of all I want to say that Ana and Patricia; the travel company were wonderful to work with. From the moment they reached out to us we felt confident this would be a wonderful trip. They were knowledgeable in the areas that we wanted to visit, and so helpful in suggesting and arranging the tours that we wanted to go on. The accommodations they recommended were perfect! They were immediately available whenever we had a question or concern during the trip. Small details we had not considered were taken care of… Amazing! Every one of the tour guides we had was knowledgeable in the area that we went to and were friendly and funny. We often had back to back tours with the same guide and that created a level of comfort and casualness that really gave the experiences a easy-going feel.  

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Travel agent Robert in Italy

Robert's Travel Agency

4.8

 Based on 142 reviews

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Destinations:

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Italy

Verified Review

Jane S.
Submitted on 6.12.2022

Our travel agency planned an extraordinary 18-day custom vacation through Italy and Switzerland based on our requested activities that exceeded all our expectations. They also suggested additional ideas for fabulous experiences, local guides, hotels and restaurants that made all the difference for an exciting, world-class getaway! Robert was the most expert and friendly travel professional we've ever encountered - who made great things happen and handled all the details.

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Travel agent Camille in Brazil

Camille's Travel Agency

4.9

 Based on 14 reviews

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Destinations:

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Brazil

Verified Review

Brenda M.
Submitted on 3.2.2022

We loved working with a local, eco-friendly travel company for our week-long trip to Rio de Janiero and the Amazon.  Our travel designer was able to provide us with answers to all our questions, as well and provide top-notch drivers, guides and hotels. We were met at the airport by a driver and a guide who spoke great English, transferred to a great hotel (and room) overlooking Copacabana Beach -- and the travel designer had arranged for us to check in to our room at 7 am!  After an overnight flight, this was very much appreciated.We kept the same driver and guide later that day for a leisurely tour of the Botanical Garden and Park Luje. A lovely way to de-stress after a long, long day of travel. We were suppose to do a helicopter tour late this afternoon, but when the clouds rolled in to cover the views, our guide made alternate plans for the next morning.  Again we were promptly picked up by the same driver and guide, and taken directly to the heliport for a fantastic helicopter tour (arranged by our designer, of course). Then we were taken to a clinic for Covid tests (required to stay in the Amazon) on our way to the airport to catch our flight.The travel designer arranged all flights & transfers: Rio to Manaus, overnight stay, then Manaus to Tefe where we had a transfer by boat to our Amazon lodge. The small lodge she recommended was delightful.  At the end of our stay she arranged for boat transfer and airline flights with all the necessary transfers. We were delighted to have booked thru our travel designer because she made sure all our guides and transfers had English speakers, which were immensely helpful in hotel and airport check ins, etc.The travel company made our trip stress free and allowed us to see, experience, and learn so much about Brazil thanks to her knowledge and her staff's quality assistance. We would highly recommend the travel company and won't hesitate to use them again for our next trip to Brazil. 

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Featured Reviews

South Africa Luxury Honeymoon Review: Sabi Sand, Table Top Mountain, Botanical Gardens, Cape Point Nature Reserve, 11-Day Tour

BF

Brittney F.
Sep 10, 2021

We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all. 

When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!

Travel Review: Luxury Tour of Portugal & The Azores, Culinary Tour, Winery, Walking Tours of Lisbon & Porto, History, Scenery

MS

Martin S.
Apr 07, 2022
The travel company is an absolute top tier company in all ways. We were 2 married couples, long--time friends who had some very definite ideas about what we expected in our vacation. They patiently listened, planned, suggested edits and modifications and delivered a memorable trip with flawless execution. This was mostly done via email, with one group phone conference. Note that we wanted a highly varied experience, certain level of luxury, sophistication, convenience and flexibility for our completely private itinerary. All in all we spent 14 days on vacation, 10 of them in mainland Portugal, and 4 of them in the Azores. The owners of the company are entirely hands on and always available during the planning stages and while we were actually in Portugal. Due to weather a sunset cruise was cancelled and promptly refunded without any request or delay on our part. Their selection of guides (including a well known food critic to lead our culinary experience), venues, and subcontracted companies (like the Jeep tour) proved that they have an eye for  highest quality and vendor responsibility. Portugal and the Azores offer varied experiences that are cultural, historical, culinary, and scenic/nature oriented and this company definitely took the time to know us and our expectations. Their delivery was exemplary !!  We can recommend them with no hesitation whatsoever. 

Croatia Trip Review: Dubrovnik, Split, Hvar, History, 10-Day Tour

KC

Kathleen C.
May 17, 2022
This trip was one of the top trips we have ever taken due to the excellent work of Jen. She was one of two travel agents in Croatia that Zicasso provided us with to provide possible itineraries based on the number of days we wanted to travel and the amount we wanted to spend. Zicasso's response was quick and they followed up several times to make sure we had everything we needed. Both travel itineraties were excellent, we had a difficult time choosing between the two that Zicasso sent.

Travel Review: Argentina & Brazil, Iguazu Falls Boat Ride, Buenos Aires, Local Cuisine, Luxury Tour

SF

Stephanie F.
Apr 11, 2022
Zicasso set me up with the most wonderful company for our Argentina trip! No detail was spared. From the time we connected, the travel planner took note of our budget, goals, and likes/dislikes. He even assisted us in meeting entry requirements! From the time we stepped off the plane to the time we stepped back on the plane, we had the most wonderful trip! The planner arranged private transportation to everything, subject matter expert tour guides, and delicious food and drink. I was so impressed, I have chosen to use  Zicasso for my trips to Paris/Switzerland and Australia. While we are in the planning stages, the customer service is top notch!

Ireland Travel Agent Review: Dublin, Kinsale, 10-Day Tour

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Michele T.
Jun 25, 2022

Most, but not all, of the recommended/booked accommodations were great.There was a huge lack of recommendations for bars, restaurants, sights, and activities within a town. What was recommended was consistently found on trip advisor, Google, and other touristy websites which we could have discovered on our own. My previous experience with other travel agencies, including through Zicasso, was that agencies provided significantly more unique, personalized, curated, and thoughtful recommendations. Overall, our trip felt like something we could have/would have booked on our own, which was very unlike our prior experiences with Zicasso.Our travel company’s communication was marginal at best, which, again, was very unlike our experience with other travel agencies through Zicasso. While we understand staffing shortages, the extreme delay in communication before the trip was frustrating. Aside from delayed communication, there was little transparency and communication overall. We had a lodging location changed literally a few days before our trip began without explanation or discussion. Our international airport (Dublin) was facing extreme staffing shortages and thereby significantly long wait times, so much so that locals and airport employees recommended arrival to the airport at least 4 hours ahead of departure time. We heard nothing of this from our travel company; in previous experiences with Zicasso, the travel agencies were always abreast to travel information. In fact, our travel company had our airport transfer scheduled for us to arrive at the airport with less than the recommended time. It took us, the paying customers, to reach out to the company to change this. This, in our opinion, should have 100% been monitored and handled by the travel company. Likewise, the US dropped the COVID-19 testing to return to the states, while we were on our trip. Again, we heard nothing from our travel company (a US-based company) regarding this. It was us, the paying customers, who reached out to verify this information. 

Luxury Spain Travel Review: Seville Tapas Tour, Culture, Historical Sites, Fine Dining & Wine

JG

Jerry G.
Oct 14, 2021

This was our first trip using Zicasso and the experience could not have turned out better. 

First, the agents that they recommended were attentive and experienced in their efforts to determine what we wanted out of our trip and to make it happen to meet our expectations. The most difficult part of the planning process was having to make a choice of which agent to choose. They were both excellent in their planning and their proposals.

We chose a travel designer at this travel agency to be our agent and we really needed his expertise to make this trip happen without a problem. It was planned for the spring of 2020, but of course the Covid 19  pandemic changed everything. Our agent was there with us throughout the complete experience. We finally were able to complete our two-week tour of Spain this September into October. It was as stress-free as traveling could possibly be. He was in constant contact with us to make sure our transportation, guides, hotel, and dining experiences happened without any problems. 

Would I use the travel agency as my agent again? Absolutely, our travel designer is a consummate professional who has earned my complete trust.

Would I use Zicasso again? Absolutely, they not only recommend two agents, but they also assign a contact person at Zicasso to offer help and guidance in the selection process. Once your choice has been made they continue to be in contact with you to make sure that you have an additional resource during your planning process.

I have again used Zicasso to plan a graduation trip to Italy for my granddaughter in 2022. I cannot offer a greater recommendation for a company than to be a repeat customer.

Jerry G.

Spain Travel Review: Luxury Family Vacation, Costa Brava, Barcelona, Flamenco Show

SJ

Sue J.
Jan 03, 2022
Thank you for planning this vacation for us. You did a fabulous job. Travelling with kids requires a lot of mindfulness, but you had it all covered! Every one of your drivers and tour agents were on time, very presentable, professional, courteous and friendly. Each hotel was centrally located to the main attractions. This was my first time booking with Zicasso and I'm absolutely going to do it again. I had zero stress on this vacation as you handled it all. We dealt with the travel designer in Barcelona and every time I reached out to her on my trip, she was quick to respond. While booking the trip she listened to what I wanted and worked around it make sure we got it done. Thank you.

France & Monaco Luxury Honeymoon Review: Champagne Tasting, Nice Beach, Monaco Car Race, French Riviera, Shopping & Villages

EL

Evangelin L.
Jun 07, 2022

The travel company is a top tier full-service travel agency that provided a jam-packed custom travel itinerary designed with our interests in mind. We traveled to France for the first time for our honeymoon and we felt that we did all of the important activities for every city we were at, and we did not miss out on anything! We didn’t regret a single thing and we felt the luxury elements of private tour guides and extremely professional vendors were well worth the money. Sophie and Fabrice were very attentive and responsive to everything we asked and requested. All details were taken care of by the company and we had no worry in the world. All we had to do was show up to activity after activity and soak up all of the French culture and experience. We don’t think we’ll travel again without a travel company because our experience was so phenomenal and stress-free.

Italy Travel Review: Culture, Relaxation & Activities, Luxury 16-Day Vacation

AP

Azarmeen P.
Feb 05, 2022

This agent organized one of our top 5 vacations of all time! Impeccable attention to detail. Excellent communication and extremely responsive before and during the trip. I have a rule of never using American agents to plan a foreign trip but I’m very glad I made the exception here because the agent’s ties to the country as well as employees on the ground in Italy mean that they have an intimate knowledge of the best that Italy has to offer. They created bespoke tours based on our interests and these would not have been possible if they were not themselves immersed in their destination. Once you choose this agent though, do listen to their advice trust that they know what they’re doing. 

Luxury Greece & Turkey Travel Review: Athens, Istanbul, History, Culture, Ancient Ruins, Food Tour

GC

Gail C.
Jun 09, 2022
Excellent service. Irene is very easy to work with, had wonderful suggestions for both Athens and Istanbul. Developed a perfect itinerary for our interests. Impressed that she personally met us at our Hotel when we arrived in Athens. Reviewed our itinerary, provided us with a cell phone with our itinerary and to use to contact her directly.We wanted to add a food tour, she made it happen, turned out to be one of the best food tours we have ever taken.All guides and airport transfers were on time. All of the guides were top notch, extremely knowledgeable.Thank you Irene and Team for a fabulous visit to Athens and Istanbul.
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