My husband and I just returned from an anniversary trip to Egypt that we booked with our matched travel specialist. Mahmoud was so easy to work with throughout the planning process. He responded almost instantly to all of our emails and requests to discuss things over the phone, and he planned an amazing 9-day trip for us. He was also completely flexible when we wanted to push our trip back by two months (we thought the Covid situation may be better, turns out it wasn't). We started in Cairo with our guide Sultan, who was great! He showed us around the pyramids, Saqqara, and downtown Cairo. He shared a lot of information with us at each site!We then traveled to Aswan and Luxor where we had Essam "Sam" as our guide for 5 days before flying back to Cairo. Sam was incredible! He had such a fun personality and shared many stories and so much interesting information about the temples and tombs that we visited. We loved his positive energy! While in Aswan with Sam we visited Philae Temple, sailed on the Nile to a Nubian village, and took a day trip to Abu Simbel. Then we visited Kom Ombo Temple and Edfu Temple on our way to Luxor. In Luxor, we visited the Valley of the Kings and Valley of the Queens (these spots were some of our absolute favorites!) as well as Queen Hatshepsut's Temple, Karnak Temple, and Luxor Temple at night! We took a day trip to visit Abydos Temple and Dendera Temple as well. We really lucked out at all of our sites-we essentially had each place to ourselves. After our time with Sam, we flew back to Cairo to spend one more day with Sultan touring the Egyptian Museum, the Citadel, and the Bazaar. We had such an amazing time on our trip, and our travel specialist made sure everything was perfect. They also added some special touches for our anniversary, which we really appreciated! We absolutely recommend this travel company. If you are hoping to travel to Egypt, this travel company is who you want planning it for you!Show More
We (group of 6) really enjoyed the tour in Slovenia, Croatia and Montenegro. We stayed in Lake Bled, Rovinj, Plitvice National Park, Split and Dubrovnik and all the places visited were wonderful. The services provided by this travel team were excellent; the vehicles were in excellent conditions, the drivers/tour guides were very good and they were always ready to adjust the times if needed. All hotels and accommodations were great and we can say that all worked as planned.Show More
Fantastic! Our Costa Rica travel company took care of everything. The owner and his wife met us at the airport with a care package of coffee and chocolate. It was such a nice welcome. Our drivers to and from the resort were great. The transportation was comfortable and we had plenty of time to stop along the way for pictures, food, rest stops. Plus, the drivers provided great knowledge of the country so we learned a lot. On our way to the resort, our driver Alex even stopped so we could see a group of red macaws. On our return drive, our driver, Tony, made sure we had the opportunity to try some Costa Rican food and drink, agua dulce, guanábana de leche, and tortillas de queso, all delicious.We wanted a beach vacation for our honeymoon and they delivered. The resort in Manuel Antonio was amazing and right on the beach--we could hear the ocean every night as we fell asleep. For our daily adventures, the zipline/canopy tour and horseback riding they arranged for us were amazing. A small group for the zipline/canopy tour was fun and provided plenty of adventure, and a private horseback ride to a waterfall was beautiful and a real opportunity to experience Costa Rican nature.When we return to Costa Rica, we will definitely use this travel company again.Show More
Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!Some things that could use improvement: Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication. We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal. During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.Show More
From the first inquiry with our travel designer at this travel company, she took the time to find out what was important to us on the trip, how we liked to travel and what we hoped to see and do. She offered a custom itinerary, which included some items we may not have considered without her guidance. She talked with us several times by phone and helped to ease our pandemic-related concerns (i.e. what’s open, what will be limited etc.).Due to COVID-19, it took two years for our trip to finally take place and when it did, the designer’s attention to detail was evident. Every transfer, guide, and activity took place without a hitch. She helped us navigate in-transit COVID-19 testing as required by the locations we visited. COVID-19 testing was a small interruption on the days we had to test, but we knew going in it would be worth it to be able to travel again.The guides were all wonderful and we would specifically mention:Our guide for pintxos tour and our guide for French Basque and La Rioja with a local tour agency in San Sebastian – both were outstandingOur guide with a local agency in Porto – excellent recommendations on local restaurants; helped us call the medical center when a COVID test didn’t come back for one member of our group; enthusiastic and genuine; having WiFi in the vehicle was especially helpful in checking COVID resultsOur guide with a Lisbon food tour – we’d adopt her if we could (see next question about her tour being a highlight of the trip)Our guide in Lisbon was amazing for the history buffs in our group The hotels the designer recommended were all in good locations for walking to the local sites and were exactly what we asked for in terms of having some character (boutique vs. chain).We would highly recommend the travel designer to others and hope we can use her services again in the future.Show More
This was a trip of a lifetime. We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia. You name it we were going to do it. This truly was an itinerary with planes, trains & automobiles. Let's not forget to include boats, helicopter, camel and kayak. We had such a variety of things planned including wine tasting in both NZ and Australia. I can't say enough good things about our travel company!!! In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there! No stone was left unturned, even when the fires occurred in Australia. Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th. No problems with Covid-19, we continued on with our itinerary. Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland. On to Queenstown which is delightful and Milford Sound for an overnight on a ship. Absolutely beautiful. Glad we did this vs a day trip or boat ride. We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains. Breathtaking!! Picked up a rental car and drove to Franz Josef to climb the glacier. We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake. Again a train up the Pacific Coast which is beautiful to Nelson. Kayaking, hiking and a catamaran in the Tasman Sea. What scenery!! Up to Rotorua for more fun. Well this is where the wheels starting coming off of our fun. Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers. Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted. She made alternative suggestions, we made the decision to extend in NZ. As our trip went along, things kept changing.... NZ decided to shut down on March 25 midnight. Our new flight home was March 29, then March 27. She worked with us so closely and was so helpful she actually got us a flight home on March 25. While we were having fun and enjoying ourselves, this company was working for us behind the scenes. You can't ask for more than that!! By the way, we came home and quarantined. To date, we're healthy.Show More
First class service from start to finish. We were 2 families traveling together as a group of 10.7 churches of Revelation in Turkey and the footsteps of Paul in Greece. The trip planner and her staff from this company made sure we saw everything we wanted to see and more. They worked with me from the beginning to set the itinerary and then made all the arrangements. We had wonderful drivers and guides every step of the way. From being greeted at the airport to the final drop off 2 weeks later we always had someone making sure we had everything we needed. Our planner herself checked in on us several times. They even made changes for us during the trip at no cost to us. Wow! They provided a local cell phone for our use. Irene even greeted us personally with a gift! I can not recommend this travel company more highly! Like having knowledgeable family taking care of you as you travel!Show More
Amazing Honeymoon to Crete/Santorini…Seetha and our travel specialist met and exceeded our expectations at every moment. Now they were not waiting on us hand and foot, and we did not want that - our trip was planned - with thought and care. And they were there to support and handle our needs during the whole trip.After an initial phone call - to learn how we wanted to travel, we were sent a menu of options and suggested excursions - after some edits - we were set to go. Covid threw a wrench in our plans and we had to delay for one year. This was expertly rebooked by our travel specialist, and in fact some new options became available, which we made the most of (a room upgrade at one hotel!). We had a mix of adventure, culinary, and relaxation days - and a few hotels/resorts for our 12-day trip.Seetha and Sotiria met us in Athens, when we arrived, to introduce themselves! I am not sure they do this for all travelers, but it was a great way to connect and understand further that this was a personal travel experience and that our travel specialist team takes a personal care approach to our trip. We were given contact information for them in case of any eventuality, as well tickets that we needed, and a detailed itinerary (in case we had not printed one), and also a few thoughtful Greek welcome gifts. While there were a couple of potential bumps in the trip - it was windy one day, so we decided to cancel our boat trip, our covid test results were missing, dinner plans changed - these were handled quickly and with ease by our travel specialist team. The hotel, transportation, and tour operators arranged by our travel specialist were friendly and professional. I would do it again!Thank you.Show More
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South Africa Luxury Honeymoon Review: Sabi Sand, Table Top Mountain, Botanical Gardens, Cape Point Nature Reserve, 11-Day Tour
We had an amazing and very memorable honeymoon! It is honestly hard to put into words just how fantastic the whole experience was. We have been telling all our friends and family that it truly was a once-in-a-lifetime type experience. My husband and I can not say enough great things about Natalie. She made planning our honeymoon such a pleasure and we credit her with the amazing time we had. All of her suggestions, tips, and planning made this experience great for us. She stayed on top of everything, was quick to respond to our questions, and follow up was greatly appreciated. We had a couple of schedule changes due to flight changes and weather and she took care of everything, we have nothing to worry about because she was on top of it all.
When we started planning our honeymoon, we looked at several travel companies but they all seemed to have basic itineraries; however, Zicasso and our travel agent, Natalie, got to know us and our interests and created a specialized itinerary that was perfect for us!
Luxury Spain Travel Review: Seville Tapas Tour, Culture, Historical Sites, Fine Dining & Wine
This was our first trip using Zicasso and the experience could not have turned out better.
First, the agents that they recommended were attentive and experienced in their efforts to determine what we wanted out of our trip and to make it happen to meet our expectations. The most difficult part of the planning process was having to make a choice of which agent to choose. They were both excellent in their planning and their proposals.
We chose a travel designer at this travel agency to be our agent and we really needed his expertise to make this trip happen without a problem. It was planned for the spring of 2020, but of course the Covid 19 pandemic changed everything. Our agent was there with us throughout the complete experience. We finally were able to complete our two-week tour of Spain this September into October. It was as stress-free as traveling could possibly be. He was in constant contact with us to make sure our transportation, guides, hotel, and dining experiences happened without any problems.
Would I use the travel agency as my agent again? Absolutely, our travel designer is a consummate professional who has earned my complete trust.
Would I use Zicasso again? Absolutely, they not only recommend two agents, but they also assign a contact person at Zicasso to offer help and guidance in the selection process. Once your choice has been made they continue to be in contact with you to make sure that you have an additional resource during your planning process.
I have again used Zicasso to plan a graduation trip to Italy for my granddaughter in 2022. I cannot offer a greater recommendation for a company than to be a repeat customer.
Egypt Trip Review: Luxury 9-Night Cairo, Giza, Edfu, Dendera
Spain Travel Review: Luxury Family Vacation, Costa Brava, Barcelona, Flamenco Show
Northern Italy & Sicily Travel Review: Taormina, Bologna, Mt. Etna Tour, Lake Como, Val Di Noto, Fine Dining, Luxury Trip
Morocco Luxury Vacation Travel Review: Fez, Chefchaouen, Merzouga, Essaouira, Medina & Souks, Culture & Food
Luxury Kenya & Tanzania Travel Agent Review: Nairobi, Giraffe Manor, Safari Game Drive, Snorkeling, Hot Air Balloon Safari
Luxury Morocco Travel Agent Review: Casablanca, Rabat, Fes, Marrakech, Chefchaouen, Ouzoud Waterfalls, One-Week Tour
Hassan helped us plan the most fabulous one-week trip to Morocco at a moment's notice. This was our first trip out of the US since the pandemic started and it could not have been a more perfect re-entry to travel abroad. Hassan is a top-notch company owner, and he really takes the time to tailor the perfect trip to whatever you want. He is responsive, and most of my emails and texts were responded to within 24 hours, and more often within a few hours. Hassan was great at making suggestions regarding the itinerary as well as accommodations but was also flexible and nimble in incorporating what we wanted.
The entire trip went smoothly, from meet and greet at the airport in Casablanca until the send-off. We had our own private Mercedes van which was super comfortable, clean, and water and a Wifi hotspot were also provided. Accommodations that Hassan recommended as well as places that we had selected were all top-notch. The riads in Rabat, Fez and Marrakech were a unique experience while still luxurious with all the modern amenities.
At each city we were met with a local tour guide, the majority of whom were very good to excellent. Each tour guide had a general plan for the day, and most asked us if there were any changes or additions we would like to make. My husband and I do not generally like to visit gift shops or have long, middle-of-the-day lunches, so for the most part, we were able to spend more time sightseeing and spending time in places of interest.
Hassan included the necessary COVID test needed to return to the US. At the time of our travel, we could get an antigen or PCR test, and it was generally up to us which test we wanted and what day prior to departure (within the specified guidelines).
Overall this was a FANTASTIC trip, and it was all made possible by Hassan. Whether you want someone to just take the reins or if you want some input into the details, you will not be disappointed and could not be in better hands. Even after you finalize the details and pay for the trip, Hassan is in contact making sure you have everything you need. He contacted me the day we left, the day after we landed in Morocco, and during the trip, which meant so much to us. You MUST go with this tour company if you are considering a trip to this amazing country. You won't regret your decision to use them.
Travel Review: Luxury Spain 12-Day Tour, Madrid, San Sebastian, Barcelona, Girona, Gaudi, Shopping, Gastronomy
Thank you Zicasso! Once again you have provided me with an incredible trip that has created lifelong memories about the people and places we met on our trip to Spain planned by this travel company! I have completed close to ten trips that have been planned by Zicasso and this one must be at the top due to the personal attention we received from our travel planner. Prior to our trip she listened to our requests and made sure to include all our interests in the itinerary she planned for us! I personally spoke to her by phone several times and she was so kind and pleasant to work with. She was flexible when we needed to change our dates and was honest about the situation with COVID-19 in her country!
She planned an amazing itinerary for us which allowed us to explore the places we visited with expert guides with expertise in the sites we would be visiting. Her attention to all the details led to each day running seamlessly and smoothly. She personally texted me each evening with the hour-by-hour plan for the following day and many evenings followed up with us to check in on how everything was going! This personal touch made such a difference to us, we felt like we made a friend rather than just a business relationship. She showed up at our first hotel to greet us upon our arrival which again, we had never had that experience in our prior travels. She arranged for an extra pinchos tour during our visit to San Sebastian and shopping in the market and cooking and eating in a gastronomy society with our guide who was a member! What a unique experience that was!!! She arranged for our Covid tests that we needed to leave Spain and again kept checking in to make sure that all went smoothly. All the private drivers and guides were so accommodating and flexible when we wanted to stop and shop for a while and helped us find unique souvenirs from excellent shops with good prices! I could go on and on about our travel planner and how she thought of everything to make this our most memorable trip with Zicasso.
Travel Review: Luxury Costa Rica Vacation, Two-Week Trip, Arenal, Puerto Viejo, Cloud Forest, Whitewater Rafting