Bali Travel Agents & Reviews

The travel agency helped us to plan a trip of a lifetime to Japan with our two teenaged sons. Our agent was extremely responsive throughout the whole planning process and definitely listened to our concerns, as well as the things we really wanted to do.  We love food and she planned some excellent food tours that allowed us to get an insider's taste of Japan, rather than going at it on our own. Was everything perfect? Of course not, but not much I would change!! Highly recommended.

Our trip was great, no complaints about the travel company which was very supportive and responsive to any requests and last minute change of plans. We normally like to explore the unbeaten paths when we travel and just felt instead we were following more the touristy crowd. As a young couple who likes adventure we would have appreciated more to have the guide to explore places that are more for locals.We noticed the travel company was not too familiar with the hotels we stayed and think might be important for the agents to see the locations in person to give better guidance.  

We had an incredible time in Bali.  The travel planner was an excellent communicator and willing to help us with all things -- great or small.  The team planned a great trip for us and then made adjustments in country at my request.  All of them contributed to a meaningly experience filled with a lot of fun.  

First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!

We had a terrific trip but I feel compelled to only give this tour company four stars because of the difficulties we had in the planning stage. We quickly signed a contract with them based on an itinerary and hotels they proposed and then they told us that most of them were booked and offered alternatives, some of which were not equivalent to what was initially in their itinerary. We eventually got it straighten out with the help of zicasso customer service. I might also add that once we were en route, we had an excellent trip. Great guides, great experiences, lovely hotels and just about everything was executed well. 

Our trip to Thailand was terrific. Although we had previously traveled to other foreign destinations, we had no experience with Thailand. Our travel specialist created an excellent itinerary for us that provided a good introduction to the country. We spent time in the northern, middle and southern regions of Thailand which gave us a good overall exposure to the country and its culture. We visited both urban and rural regions and visited several major attractions.Everything worked efficiently. Our travel specialist handled all the arrangements including airline bookings, hotel reservations, special excursions, and private guides. She also provided a lot of information pertaining to travel planning, packing lists, currency exchange, and cultural awareness. At each new location, we were met by personable guides and drivers.hotel accommodations were high-end, and included wonderful breakfasts. The hotels were typically located in areas that provided convenience and exposure to the local culture.While planning the trip, our travel specialist was quite sensitive to our interests. We wanted to get a good sense of the Thai culture and history, and to use our limited time efficiently. She delivered quite well in that capacity. During our time in Thailand, we were able to connect to our travel specialist’s local travel partners. This provided us a good sense of assurance and comfort while in country (although we had no problems).In summary, our Thailand experience was exquisite, and we are grateful to our travel specialist for her efforts.