Bali Travel Agents & Reviews

I thought the logistical planning of the trip was excellent. I was met at each airport gate, taken through customs quickly and met upon exit from the airport. This part of the experience was exceptional. I traveled to Thailand and Cambodia where the hotels selected for me were good, not great but am not quite sure what were the alternatives. The only negative I would say is that the explanation of the tours that were selected were a bit misleading and in some cases just not necessary. The amount of walking required was very understated as well as the amount of time we spent in traffic after completing a tour which terribly frustrated me. Honestly, if I had been told up front, I may have decided not to do the tour but in any case, it would have been my decision. But that is the reason I gave a rating of 4 vs 5 as the trip was fairly expensive and I should have been told about the extensive walking and traffic delays. Suzie was good and responsive in the planning again I would have appreciated more info up front on the tours.

Everyone was professional and very helpful.

We have booked several trips through Zicasso, and the service we received this time was absolutely up to the standards we have come to expect. Our trip included Vietnam, Laos, and Cambodia. In each country we were paired with a guide and driver who took excellent care of us. (As an aside, we must say that our Hanoi driver, was superb in safely navigating that city's crazy traffic.)Ms Pham, our trip planner, was patient and revised the itinerary on several occasions to meet our needs. She went out of her way to contact an airline that had issued tickets with our names incorrectly listed. She gave good advice about the itinerary as we worked things out. We especially appreciated the agency's "no hassle" airport service in obtaining visas and getting us through Immigration quickly because we travelled with carry-on luggage and thus were able to zoom through airports.The only slightly negative thing I would say is that our itinerary had nothing planned for the afternoon and evening or our arrival in Cambodia, and nothing for the following morning. That afternoon and evening were packed, and the heat was terrific, so we found that day exhausting. To be perfectly fair, we are largely to blame because we should have noted that we had too much leisure followed by a lot of activity, but I wish the agent had suggested that the food tour occur on the evening of our arrival in Cambodia.Everything else was exceptional: great hotels, excellent drivers, guides who seemed not only knowledgeable but genuinely concerned about us, and activities perfectly suited to our desires. I would recommend this agency without hesitation. 

We had a phenomenal trip. Our honeymoon was a dream trip, and we were so happy for it to be planned by this travel company. Laura was so helpful and worked with us through multiple changes including flight changes.

We hired this travel company to help us plan our 2 week honeymoon from Philadelphia, PA to Indonesia. I hate to even say hired because they felt like family to us by the end.My husband and I spent nearly a year working with a US based travel agent before we found this travel agency. It was during COVID so there was lots of restrictions and unknowns. It was an unusual and scary time to be planning travel but eventually the borders to Indonesia opened just weeks before our wedding. We were ready to pull the trigger but after many unanswered calls and emails we eventually heard back from the original travel agent who said she was in a car accident and unable to continue with our booking. While very sympathetic to her situation, we were left high and dry. We didn’t feel comfortable booking on our own given all the COVID red tape and we had a bunch on our plate already with planning our wedding. I couldn’t imagine starting over with someone new. We felt let down and very discouraged.But then we found Dharsana at this travel company through Zicasso and he rescued us. The man is absolutely brilliant and a true expert at his craft. I will admit, I had my initial reservations working with a non US based travel agency at first but Dharsana quickly helped break down that bias.Some highlights throughout the planning process include:He speaks impeccable English so no need to be concerned with a language barrier during planning – by phone, via email or whatsapp.There is a 12 hour time difference between Philadelphia, PA and Indonesia but you wouldn’t even know planning with Dharsana because he always made sure our meetings were convenient to us.To say he is timely with responses is an understatement. He was by our side the ENTIRE planning process. I remember thinking of questions throughout planning and messaging him on whatsapp. 3pm, 3am… didn’t matter what time it was, he was there.He was impressively thorough and detailed. He knew his country in and out, and it was very clear in the planning process. He ALWAYS came with options and was prepared for every meeting.Most importantly, we TRUSTED him with planning and we are so glad we did.Once we were ready to book Dharsana made all of our accommodations. He sent us a detailed itinerary of the trip and all of our contacts names/phone numbers which was our lifeline. EVERYTHING you could possibly think of was organized and taken care of. Regardless, if you had a question he was just a text away and incredibly reliable.Some highlights throughout our trip include:  The hotels were breathtaking and Dharsana got us the best suite everywhere. We stayed in Sanur Bali, Senggigi Lombok, Gili Lombok and Ubud Bali. They each offer something different which is exactly what we asked Dharsana for. Beach to rainforest and everything in between.Breakfast was included and Dharsana also provided lunch and dinner suggestions. Food was DELICIOUS everywhere.Airline/Boat transportation from Bali to Lombok to Gili and back was included and organized for us.Car Transportation was included, to and from the airports, excursions or anywhere and everywhere we desired. And generally it was the same gentleman which was nice because you got to know one anotherEnglish speaking tour guides were included everywhere. They accompanied us during transport and excursions which was nice to have. And always had snacks/cold bottled waters for us in the car. Also, generally the same person which is comforting. These guides became our dear friends and we are now connected with them on social media to keep in contact. Our guide in Lombok even invited us to his home to visit his village, meet his family and have a home cooked meal together. I couldn’t imagine a more authentic experience.All the people of Indonesia were very kind - In hotels and villages. Its strange coming from America to a culture that is so open and welcoming.VIP airport concierge services was included. Someone met us at the gate and helped navigate through the airport, customs and even skipped some lines.Excursions were included. Some were organized with Dharsana during the planning and some were spur of the moment which Dharsana helped us arrange while we were there. They showed all the beauty Indonesia had to offer and in luxury. ALL private excursions. No crowded tour groups or buses.Random things we needed like a hot spot and adapter were there for us. I even needed a convertor for my hair dryer which Dharsana had mailed to me at the hotel. Who does that!?!?! Dharsana.We let Dharsana know how much cash we needed exchanged and he had it for us upon arrival so we didn’t need to worry about exchanging ourselves or paying a fee.My husband became ill at one point and Dharsana had a medic at the next hotel waiting for him before we even got there.Dharsana is actually in Jakarta which is a couple hour flight from Bali so I was sad at first thinking we wouldn’t get to meet him in person and then he SURPRISED us. He was there upon at arrival at our first hotel to welcome us, he was there when my husband got sick to help us when we were down and make us feel comfortable, and he was there AGAIN at the airport when we left to see us off.   Most importantly, we felt safe with Dharsana and in Indonesia.An absolutely flawless execution by this travel company. I can sincerely say that our honeymoon would not have been as memorable if it wasn’t for Dharsana and his team. I wouldn’t change a thing and I will NEVER go to Indonesia again without booking with him. I recommend him 100 times and would give ten stars if I could. To our travel agency, we love you and cant wait until we meet again.

Our trip was great, no complaints about the travel company which was very supportive and responsive to any requests and last minute change of plans. We normally like to explore the unbeaten paths when we travel and just felt instead we were following more the touristy crowd. As a young couple who likes adventure we would have appreciated more to have the guide to explore places that are more for locals.We noticed the travel company was not too familiar with the hotels we stayed and think might be important for the agents to see the locations in person to give better guidance.