Our Bali Travel Specialists

Our trip with Zicasso's tour company was nothing short of exceptional. From the start, our travel specialist took the time to really understand what we wanted and created a perfectly paced itinerary that reflected all of our preferences. Everything felt thoughtfully planned and tailored just for us.
What truly set this experience apart was how the team handled the unexpected. When our flights were cancelled, the agent who supported us on-site went above and beyond. He quickly rearranged every hotel and activity, shifted our entire schedule by a day, and extended our trip so we wouldn’t miss anything. He made it all look effortless.
Throughout the trip, our specialist acted as our personal concierge, helping with every schedule change and request with kindness, patience, and professionalism. It made the entire experience feel seamless and stress-free.
We’ve traveled a lot and this was hands-down one of the best services we’ve ever received. A huge thank you to our specialist and agent, and to the entire team at the travel company. We would absolutely book with them again and have already recommended them to family and friends!

Zicasso’s travel specialist was a great resource in assisting us plan a trip to Thailand. We decided "last minute" (February) to plan a trip to Thailand in March and although it was a very short timeline, the travel specialist jumped into action and created several possible itineraries. We had a call so he could better understand our goals and with only a few tweaks, we signed off on a 12-day plan and off we went.
He is very personable and has experience living and traveling in the region, so he could speak first-hand on some of the recommendations. He was very thorough in helping us think through all the details; ie., packing, transportation, guides, drivers, money exchange, battery packs, passports, etc., etc. We did have a few questions while we were in Thailand and he was responsive to our queries.
The local guides and drivers in Thailand were all very good and we totally appreciated having that level of support, which was a first for us. It set a new level of travel for my husband and me. We would definitely work with Zicasso and the travel company for future travel. Thanks for the opportunity.

From start to finish, our experience with Zicasso’s travel company was truly exceptional. Before booking our Bali trip, I did extensive research and spoke with at least seven agencies, but from my very first conversation with the travel specialist, I immediately knew this company was different.
What stood out most was their approach. Instead of launching into generic recommendations or trying to sell us a prepackaged itinerary, the travel specialist first asked us what we wanted from this trip. She wanted to know what we envisioned, what mattered most to us, and what kind of experience we hoped to have. She even asked whether I had done my own research and if I already had ideas about where we wanted to stay, which I deeply appreciated. That level of respect for a client’s own planning and preferences was something no other agency offered, and it spoke volumes about how thoughtfully they operate.
Most importantly, every recommendation the travel specialist made was centered around the fact that we were traveling with our 18-month-old. She carefully curated an itinerary that was luxurious, beautiful, and memorable, but also genuinely baby-friendly at every step. The accommodations were spectacular five-star properties, perfectly suited for a family with a young child, and every activity, transition, and destination was chosen with comfort, convenience, and family enjoyment in mind. They provided everything from cold water bottles daily to a baby seat for our young one. The travel specialist somehow managed to create a trip that felt indulgent and completely practical for traveling with a toddler. It was a rare balance and something we are incredibly grateful for.
And then there was our guide, who was simply extraordinary. We cannot speak highly enough of him. Traveling internationally with an 18-month-old can be demanding, but he took it upon himself to help care for and entertain our son in ways we never expected. He gave us the gift of being able to fully enjoy Bali, our meals, the sights, our experiences, and even simple moments like taking family photos because he was always there with warmth, patience, and genuine affection for our little one. He became so much more than a guide; he became part of what made this trip magical.
Our driver was equally wonderful. He was kind, attentive, and incredibly engaged with our son. In fact, our little one learned both of their names and frequently asked for them, often preferring their company over ours, which honestly says everything about how special they both were.
This wasn’t just a well-planned vacation. It was a deeply personalized, thoughtful, and unforgettable experience created by people who genuinely care about their clients. We left Bali with beautiful memories, immense gratitude, and the feeling that we were cared for every step of the way.
If you are considering booking with this agency, do so without hesitation. Their professionalism, attention to detail, and genuine heart are unmatched. We could not recommend them more highly.

Zicasso’s travel specialist and his team were nothing short of amazing. First, planning the trip with him was a pleasure. We had multiple calls and Zoom meetings to refine and discuss our proposed itinerary. His knowledge of the area was invaluable as we made these decisions. After booking, his communication was superb. For example, we wanted to add a private boat day, scuba diving, and surf lessons. He helped us each and every step of the way. When we struggled with the website for visas, his team immediately stepped in and filled everything out for us and sent us the visas. Upon arrival late in the evening, he met us at the airport. This became a pattern as we moved all over Bali. As soon as we would emerge from our private, limo-like vehicle, he would be standing there with a handshake. He was available 24 hours a day during our entire trip. A simple text message to him would get me dinner reservations, late checkout, or early check-in at hotels, etc.
The hotels he selected were spectacular, and the rooms we received were often more of our own compound than a hotel room. Two places we stayed had multiple buildings as our accommodations.
The guides he hired for us were immediately like family members and our driver (who was with us for our entire two-week stay) was really good. Bali has some of the narrowest streets I've ever seen and he piloted our car with extreme skill. By the way, everyone spoke English like it was their first language.
The last detail I'll include (I could go on for pages and pages) was that the travel specialist provided us with a WiFi hotspot with unlimited data for our use during our entire stay, which proved invaluable.
We can't wait to return to Bali and we will definitely use this travel company again.

This trip was amazing; it exceeded all my expectations. I’ve traveled a lot and this Zicasso travel company gave VIP service from start to finish. I will always use them for all my future international trips.

Zicasso’s tour company was incredible. From the planning stages to the execution, they were following along as we were on the trip and helped solve the few minor issues that arose. All of the guides were wonderful, as were the suggested excursions and experiences.

Zicasso’s travel company was fabulous to work with. They responded to messages promptly and helped us plan the perfect trip. All of our guides were friendly, knowledgeable, and professional. Our hotels were amazing and all experiences were exactly as described. The travel company checked in with us at every location and helped us when our flight was super delayed. I would highly recommend them!

We had the best time—it was a trip of a lifetime! Everything was so smooth and planned out by the Zicasso travel company. We loved everything about the trip.