Our trip was great, no complaints about the travel company which was very supportive and responsive to any requests and last minute change of plans. We normally like to explore the unbeaten paths when we travel and just felt instead we were following more the touristy crowd. As a young couple who likes adventure we would have appreciated more to have the guide to explore places that are more for locals.We noticed the travel company was not too familiar with the hotels we stayed and think might be important for the agents to see the locations in person to give better guidance.Show More
We loved working with this travel company. We clicked with our first communication with the company and their attention to our style of travel and that attention continued throughout the trip. The head of the company told us he assigned his best guide to us for our 6 days in Bali. Our guide was amazing. He was extremely knowledgeable about fruits, vegetables and natural herbs and patiently explained native uses. When told him that when it came to food, we wanted to eat real Balinese dishes, not tourist dishes without spices. He delivered in a big way, including giving us some special dishes prepared by his wife. A couple of times, we saw that the scheduled stop was too touristy, and asked to move on, he did and found some wonderful alternatives geared to our style, travelers, not tourists.We also really liked that we were able to choose our own accommodations through Airbnb. They understood, that we wanted to stay in distinctive Bali homes and Airbnb offered what we wanted. The company just gave us a general location and we booked our stays directly. We controlled that part of our budget. Too many other travel companies tend to book too many stars or too few stars to meet a pre-set budget or get a commission. Letting us do our own booking is a huge positive.Show More
The trip exceeded all expectations. Our trip planner and the entire travel team are excellent. Our trip planner was very responsive when we requested a few mid course changes during the trip. She was always available and responsive. The trip was arranged online and we never met the planner, but she listened to us and provided a near flawless trip. We would use her again and give her the highest recommendation. The guides were terrific as are all the people of Japan. I am usually a person of few words, but could go on and on about our experience and the quality of service.Show More
The travel agency helped us to plan a trip of a lifetime to Japan with our two teenaged sons. Our agent was extremely responsive throughout the whole planning process and definitely listened to our concerns, as well as the things we really wanted to do. We love food and she planned some excellent food tours that allowed us to get an insider's taste of Japan, rather than going at it on our own. Was everything perfect? Of course not, but not much I would change!! Highly recommended.Show More
We had a terrific trip but I feel compelled to only give this tour company four stars because of the difficulties we had in the planning stage. We quickly signed a contract with them based on an itinerary and hotels they proposed and then they told us that most of them were booked and offered alternatives, some of which were not equivalent to what was initially in their itinerary. We eventually got it straighten out with the help of zicasso customer service. I might also add that once we were en route, we had an excellent trip. Great guides, great experiences, lovely hotels and just about everything was executed well.Show More
Our trip to Thailand was terrific. Although we had previously traveled to other foreign destinations, we had no experience with Thailand. Our travel specialist created an excellent itinerary for us that provided a good introduction to the country. We spent time in the northern, middle and southern regions of Thailand which gave us a good overall exposure to the country and its culture. We visited both urban and rural regions and visited several major attractions.Everything worked efficiently. Our travel specialist handled all the arrangements including airline bookings, hotel reservations, special excursions, and private guides. She also provided a lot of information pertaining to travel planning, packing lists, currency exchange, and cultural awareness. At each new location, we were met by personable guides and drivers.hotel accommodations were high-end, and included wonderful breakfasts. The hotels were typically located in areas that provided convenience and exposure to the local culture.While planning the trip, our travel specialist was quite sensitive to our interests. We wanted to get a good sense of the Thai culture and history, and to use our limited time efficiently. She delivered quite well in that capacity. During our time in Thailand, we were able to connect to our travel specialist’s local travel partners. This provided us a good sense of assurance and comfort while in country (although we had no problems).In summary, our Thailand experience was exquisite, and we are grateful to our travel specialist for her efforts.Show More
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We highly recommend this travel company. My husband and I wanted to visit Bali and Thailand. After seeing the reviews of the company online and speaking with the owner, via phone, we decided to use the company to assist/plan our trip. We have since completed our trip and can say the company was a great choice. The owner and company were so great to work with. Throughout the planning process, the owner was responsive and provided good insight.
The trip itinerary they prepared was on point with our requests. We were able to see and experience all the key highlights while also incorporating rest and relaxation time. While on the trip, the owner and company checked in almost every day to see how things were going and they were always available when we needed something (including when I got sick and needed help finding a nearby doctor). All of our tours/activities were great experiences with friendly and knowledgeable guides. The tours were either private or small-scale, which made the experience personal. We had a great time and enjoyed all the activities.
The hotels they booked for us were a great fit for our needs, from practical and convenient in Bangkok to boutique in Chiang Mai to luxurious in Phuket. Everything went extremely smooth throughout the trip with no glitches or hiccups. We recommend the company and would use them again for future trips.
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