Our Bali Travel Specialists

We had an incredible experience with Zicasso's travel specialist and the travel company, from the first phone call to our last encounter at the airport when we returned home. Every single detail was taken care of. I have not encountered anything like this before, this level of planning down to the last detail.
He waited for us at the airport when we arrived. He had everything arranged, from drivers to luggage assistance to sending our boarding passes for all our upcoming flights. I literally had nothing to worry about. He also sent me updates and messages every night with upcoming activities. These reminders came in very handy.
He was also extremely responsive when we forgot an important electronic device in Bali. He immediately responded and had the device shipped to Jakarta, where we met him and retrieved it.
He was absolutely amazing. I have no words to describe it. I will recommend him and the travel company to all my friends. I even got an email from him almost two weeks after our return to wish my daughter a happy birthday. He remembered it was her birthday and sent me an email. I was so impressed by his team, his kindness, and the level of his professionalism.

We loved working with Zicasso's travel company! They are top-notch and take care of all the minute travel-related things. Our travel specialist was easy and flexible to work with, as was the rest of her team. They have extensive knowledge of Japan and Asia, and they planned a wonderful two-week trip to Japan. We had unique experiences that we loved and would have never come across had we not booked with them. Their connections in Japan were also great. We loved all our guides!!

Zicasso's travel specialist was a joy in planning a custom trip with me. She was flexible when we realized my plans had to change a bit. She also scrambled to find a solution when it turned out that I was being given a villa that was way more rustic than we had in mind. Her junior associate was also very attentive, kind, and stayed right on top of things. They both took me out to a wonderful Indonesian dinner at the end of my trip!

The guides were wonderful. They were really more like cultural ambassadors. They really made a difference, not just in terms of smooth logistics, but in understanding the culture and context.
The first hotel was also amazing! It was just what I needed after a long, long work slog.

It was an overall wonderful experience! Zicasso’s travel specialist helped me plan the perfect trip, with a full itinerary over six days. Our tour guide was wonderful, keeping us on schedule and offering commentary.

I decided to go on my first solo international vacation this year and I could not have had a more amazing trip, thanks to Zicasso's travel specialist and the travel company! He took so much care in putting together my itinerary and making sure it included everything I wanted. Everything was very detailed, organized, and easy to understand. His communication was great and he even stayed in touch during my trip in case there were any issues. I had a phenomenal experience overall!

From start to finish, our experience with Zicasso’s travel company was truly exceptional. Before booking our Bali trip, I did extensive research and spoke with at least seven agencies, but from my very first conversation with the travel specialist, I immediately knew this company was different.
What stood out most was their approach. Instead of launching into generic recommendations or trying to sell us a prepackaged itinerary, the travel specialist first asked us what we wanted from this trip. She wanted to know what we envisioned, what mattered most to us, and what kind of experience we hoped to have. She even asked whether I had done my own research and if I already had ideas about where we wanted to stay, which I deeply appreciated. That level of respect for a client’s own planning and preferences was something no other agency offered, and it spoke volumes about how thoughtfully they operate.
Most importantly, every recommendation the travel specialist made was centered around the fact that we were traveling with our 18-month-old. She carefully curated an itinerary that was luxurious, beautiful, and memorable, but also genuinely baby-friendly at every step. The accommodations were spectacular five-star properties, perfectly suited for a family with a young child, and every activity, transition, and destination was chosen with comfort, convenience, and family enjoyment in mind. They provided everything from cold water bottles daily to a baby seat for our young one. The travel specialist somehow managed to create a trip that felt indulgent and completely practical for traveling with a toddler. It was a rare balance and something we are incredibly grateful for.
And then there was our guide, who was simply extraordinary. We cannot speak highly enough of him. Traveling internationally with an 18-month-old can be demanding, but he took it upon himself to help care for and entertain our son in ways we never expected. He gave us the gift of being able to fully enjoy Bali, our meals, the sights, our experiences, and even simple moments like taking family photos because he was always there with warmth, patience, and genuine affection for our little one. He became so much more than a guide; he became part of what made this trip magical.
Our driver was equally wonderful. He was kind, attentive, and incredibly engaged with our son. In fact, our little one learned both of their names and frequently asked for them, often preferring their company over ours, which honestly says everything about how special they both were.
This wasn’t just a well-planned vacation. It was a deeply personalized, thoughtful, and unforgettable experience created by people who genuinely care about their clients. We left Bali with beautiful memories, immense gratitude, and the feeling that we were cared for every step of the way.
If you are considering booking with this agency, do so without hesitation. Their professionalism, attention to detail, and genuine heart are unmatched. We could not recommend them more highly.

We had a great experience on our recent trip through Zicasso’s tour operator. All hotels were nice and all guides and drivers showed up on time and were very friendly. They delivered on their promises, which helped make the trip special.