Thailand Travel Agents & Reviews

Overall, Zicasso’s travel company did a pretty good job of planning the trip. The staff were very friendly and welcoming. The spacing of the events on the itinerary was well-balanced, with a good mix of activities and free time!

The South Korea portion of our trip was flawless, with excellent guides and events planned for each day. Our local tour guides knew to change the itinerary when they noticed there was a chance to optimize timing for certain events to avoid crowds or that we were doing too many activities that were similar, which was excellent!

One point of feedback: Key transfers were missed (eg, We were expected to find our own way out of Hakone to get to the train station to Tokyo, only to find out the night before that taxis were refusing to come out to our hotel for fares because it was too far, and the hotel didn’t offer any good solutions. We were very lucky that our wonderful tour guide for Hakone offered to drive us at the last minute, otherwise we would’ve missed the train and our subsequent booked teamLab Planets and food tour in Tokyo.)

The level of communication was stellar. Both of Zicasso's travel agents listened to our requests and provided an itinerary that balanced culture, nature, golf, food, and leisure.

We had a great trip to Japan with this Zicasso travel company. We booked pretty late, so there wasn’t great flexibility in creating the itinerary, but the locations and activities chosen were excellent. The guides were professional and organized, and the transfers and other arrangements were pretty flawless.

We could have used more downtime/fewer guided hours on a long, two-week trip. Despite the internet hype, Japan is not hard to navigate, especially once you’re in country and can ask for help from your hotels. We didn’t need as much handholding (a person at the airport, a person to take us to the train station, etc). The experiences were excellent, though perhaps pricier than necessary.

All in all, it was a great trip that required little thinking on our part.

Overall, we had a great time. First, I want to thank our Zicasso travel consultant, who helped us plan an itinerary that met all of our needs. She was very prompt and incorporated our feedback.

We had excellent communications with Zicasso’s travel companies before and during the tour. I'm happy that I didn't have to plan this trip. 

Every hotel, train travel, tour, and experience they chose for us was excellent. We appreciated having Japanese and American tour guides. We really appreciated the daily summary page and the detailed instructions in the Info pack about each excursion, including which exit to use when leaving the subway. It was handy to have the PDF version of the info pack to avoid carrying more paper on excursions and to share with my travel companions. The travel app wasn't as helpful because it didn't contain the detailed info the info pack did. 

I contacted the travel company once during the tour, on January 1, and they responded within a day. I was surprised and happy about that because it was a holiday. 

There was only one situation where the info in the info pack didn't agree with what happened. That was a change in tour guide in Kyoto, but it was okay, since we really enjoyed our guide. Well done overall!

Working with our Zicasso travel agent to plan our amazing trip to Thailand was a delight. We told him what our general ideas were (natural world and historic sites), and he proposed three appropriate itineraries. We picked the one that most interested us, then he modified it to meet our specific desires. He was readily available and very responsive to my communication, in spite of the time difference between the US and England.

For each component of our trip, our agent found absolutely amazing guides, including guides for birding, touring an elephant sanctuary, kayaking, and a cooking school. One of our last-minute requests was to have a bilingual guide with us for the entire trip. Our agent hired an amazing young man who was very knowledgeable about Thailand and educated us while helping us navigate a country with a language and alphabet that was baffling. He guided us through temples, shopping districts, menus, and transportation. He became one of the family by the end of our week together.

The trip was amazing, the accommodations were luxurious and unique, and the activities our agent planned were just what we wanted. We would not have changed a thing.

We need to thank Zicasso, because without them, we never would have discovered such a wonderful trip planner out of England. They were fantastic.

This was an amazing, easy, patient, and understanding booking and tour guide process from start to finish!

Due to my job, I am not always able to check my personal email in a timely fashion and so communication was choppy on my end, but my Zicasso travel consultant was patient, kind, and understanding.

He booked tours I was interested in and made many suggestions to ensure my trip would be an ultimate success. There were even a couple of times that I asked for a late check-out or a booking for a flight between the islands that wasn't already planned for and he accommodated my requests easily.

We had a very interesting 18-day trip to Laos and Vietnam in February. We worked closely with our Zicasso tour operator to plan a customized trip that included a number of stops and different experiences.

We started in Laos, with the monasteries, waterfall/hiking, cooking classes in Luang Prabang, and outdoor activities in beautiful Vang Vieng (hiking, caving, and kayaking).

We spent the next 13 days in Vietnam – chaotic Hanoi; beautiful Ha Long Bay and Ninh Binh, with the fantastic limestone karsts; historic Hue, the Imperial City; picturesque Hoi An, with the serene and spectacular resort; ending up in Saigon for a day.

We had three knowledgeable guides with different personalities and backgrounds – Laos, northern Vietnam, and central Vietnam. We had interesting and detailed discussions which enhanced our understanding of the history of the region, as well as the US impact on Laos and Vietnam. Although we liked our guides, we realized they were independent contractors and did not really have any input in our day-to-day itinerary (which did have changes from the original). Although most of the changes were fine, we would have liked better communication – letting us know about the changes and options. As a result, we spent more time managing each day's itinerary with our guides to ensure we liked the next day's itinerary.

In summary, we truly liked and enjoyed our well-planned trip.