Our travel planner and his team helped my wife and I plan our 14 day honeymoon to Thailand, during which we spent time in Bangkok, Chiang Mai, and Koh Lanta. From our first introductory call with our travel planner we felt very comfortable trusting him to plan a trip for us to an area of the world we were totally unfamiliar with. We were slow to commit to plans initially, but our travel planner was very patient and continued to work with us through all of our planning questions and trip iteration requests in order to get us exactly what we wanted. Our travel planner worked within our budget and considered all our desires such as where we were willing to spend more on a hotel versus where we were okay with more budget friendly accommodations. Overall, working with him during the planning process helped put our minds at ease and really focus on the excitement of our upcoming trip.Although our pre-trip experience with this travel agency was great, where they really shined was once we got off the plane in Thailand. From the minute we got through security in Thailand we were taken care of by our travel planner's team (drivers, tour guides, office staff, etc.). Our full itinerary was organized by them on the Trip Plans app and we got daily morning messages from our travel planner's associate, with necessary documents such as flight information, tickets for tours, etc. From a logistical standpoint everything was flawless and my wife and I barely needed to think about anything, we could just take in the sights and enjoy the experience.In addition to the flawless planning and execution of the trip, several steps our travel agency took made our trip truly amazing.We were paired with the two incredibly tour guides during our time in Thailand, both of whom we will both never forget. During our time in Bangkok we spent nearly two full days touring with a guide and wouldn't have changed a thing. From the first minute we met her she had a huge smile and helped ease us into our trip. She was a wealth of knowledge, answered all of our questions with ease and was always looking to help to find a great photo opportunity. In Chiang Mai we were paired with another guide. Once again, everything with this guide was perfect. He couldn't have been more friendly and did lots of small things during our tours to give us a unique genuine local experience. After only a short time with each of these guides, they truly felt like great friends.We were set up with experiences, not just tours, that were intimate and felt genuine. We did lots of the typical tourist things in Thailand (street markets, elephant sanctuary, cooking classes, etc.), but there was an obvious effort made by our travel agency to make these experiences as genuine and customized as possible. Without our travel expert's planning we surely wouldn't have taken a bamboo raft trip through the mountains of Chiang Mai during our trip to the elephant sanctuary. We likely would have ended up at a more commercial cooking class instead of the amazing experience we had at a local family's house learning to cook in Chiang Mai. Every activity we participated in through our travel agency clearly was developed with lots of thought and effort to create a great opportunity to experience Thailand in an authentic way.During the trip planning process, due to our delayed decision making, the room type we wanted at the resort in Koh Lanta was no longer available, but we shrugged it off and moved forward with our trip. However, our travel planner knew we really desired a certain room type. Upon arriving at the resort in Koh Lanta we learned that he had called ahead and worked his magic to get us a room upgrade, not just to the room type we were hoping for, but even better. We were at a loss for words and the effort our travel planner took to make this happen, truly made our honeymoon unforgetable.I would recommend our travel agency for anyone who plans to visit Thailand, but particularly for those that aren't seasoned international travelers. They made everything so easy that we were never stressed or overwhelmed being on the other side of the world. Our trip was enhanced so greatly by having them on board, particularly with their local presence, and we couldn't imagine having went on this trip without their support.Show More
We highly recommend this travel agency.We wanted to go to SE Asia for a month-long trip but didn't know where to start; it seemed so overwhelming. Then, thru Zicasso, we found this company. Soon after engaging with them, they gave us a good idea of where we should go and what we should based on our desires and constraints. Together, we designed a trip that was fantastic. We just returned from spending a month visiting five countries, and we loved our entire trip. And when we needed help or had questions along the way, they were readily available to support us.we are recommending them to all of our friends, and we will certainly use them again if we travel to that part of the world.Show More
First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!Show More
The trip planner from the travel agency made our trip perfect. He worked with us to create a custom itinerary providing a great balance of seizing the opportunities Thailand provides along with some downtime for self-exploration. Our planner knew Thailand very, very well being able to make comparisons between cities, excursions, and hotels to ensure we'd get the most out of our trip. He was very responsive throughout the planning process and provided a seamless travel experience allowing us to focus on vacationing and new life experiences. Additionally, the local guides, our guide in Bangkok, and our guide in Chiang Mai, both went above and beyond to make local food and outing recommendations along with even letting us customize our guided tours. They were both very knowledgeable, fun, and our guide in Chiang Mai even went out of the way to book us a Thai massage in person upon our asking.Hope to travel to Asia again and will definitely reconnect with this travel agency!Show More
We had a terrific trip but I feel compelled to only give this tour company four stars because of the difficulties we had in the planning stage. We quickly signed a contract with them based on an itinerary and hotels they proposed and then they told us that most of them were booked and offered alternatives, some of which were not equivalent to what was initially in their itinerary. We eventually got it straighten out with the help of zicasso customer service. I might also add that once we were en route, we had an excellent trip. Great guides, great experiences, lovely hotels and just about everything was executed well.Show More
Our trip was excellent from the range of experiences to the pace that filled our days with the right balance of scheduled activities with the opportunities for self exploration and relaxation. The guides were all very good to excellent and very willing to adapt in real time to what else we were interested in seeing or what we were wanting to spend more time on. They made it easy to experience many more things than we could have on our own, or that we would have missed entirely. Our travel planner was excellent. She interviewed us to get a good appreciation of our interests and worked with us to iterate the itinerary until it was optimized to contain the range of experiences we preferred for the time we had available. She made good suggestions during the process which added to our understanding of what we could pick from to gain a broader cultural experience. We were even able to fine tune one item just two weeks before our departure because of their local representation when it seemed the addition would not be possible. The travel time was also kept to a minimum, which made more time available for the activities. Our travel planner also checked in regularly during our trip to make sure everything was going well and to provide any additional assistance that might be needed. This was a big help when we had to make several return flight changes.Show More
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I can’t imagine going to Thailand without this Travel Company: they gave us a beautiful, tailor-made itinerary with no-stress travel from beginning to end. At the outset, our decision to use Zicasso for this trip was based on the following factors: 1) previous amazing experience booking/planning our honeymoon, 2) loved ones’ stories of travel difficulties in Thailand, and 3) our confidence in the travel planner’s (owner and founder, Travel Company) abilities and expertise. Additionally, my husband and I have very demanding careers with very little personal time; thus, planning a Thailand itinerary that incorporated every city and activity we desired seemed like a gargantuan task.
Of those we spoke to, our travel planner was most exceptional, and his own experiences of once being a newcomer in Thailand shaped his unique perspective on must-see sights and worthwhile adventures. Our planner spent a great deal of time speaking to us one-on-one by phone as he planned the trip, and stayed available to us throughout our time in Thailand by an app. Our trip was 14-days (18 days counting travel), and involved many transfers by air, car, boat, and bus. The planner advised us on what to book, and even helped us decide the cities and length of time spent in each city. Our itinerary incorporated 3 nights in Chiang Mai, 5 nights in Krabi, 4 nights in Bangkok (6 if you count the first and last nights), and 2 nights in Kanchanaburi. Our travel planner booked every single activity, hotel, and car, bus, boat, and flight for us: from in-country domestic flights to making dinner reservations for us. For Krabi, I wanted a jacuzzi villa at a beautiful resort only accessible by boat and he secured it for us! The most difficult hotel to book was the floating villa on the River Kwai; it’s considered one of the most beautiful floating hotels in the world, so it was a high-priority and somewhat difficult but our planner did it!
Since I am vegetarian, the travel planner went above-and-beyond to book me vegetarian meals on every domestic flight and for every activity. Every guide and/or driver was made aware of the vegetarian issue, and--in the end--it was as if I had more [vegetarian] food than the meat-eaters! I’ve never felt so accepted and included as I did on this trip. I’ve been to countries where these accommodations were not fully provided by guides/agents; thankfully, these struggles have long been “history” since we started booking with Zicasso!
Even if he was out of the office, our planner had us connected with his other team members, and every guide and driver was provided our contact and vice versa. For our time in Kanchanaburi, we were booked an amazing guide who was with us from pick-up to drop-off (3 days!) for all of our Kanchanaburi activities. I had a concerning abrasion after a fall in Krabi, and our guide took us to a hospital, translated for us, and even coordinated with the doctors to expedite our clinic visit.
We can’t imagine our trip without this Travel Company, and the fabulously flawless care provided by the travel planner and his team. Our planner’s dedication to perfectionism and seamlessness shines through how he runs the company, and we are grateful that we were matched up with them. For anyone on the fence, the extra funds required to book a comprehensive package really are worth it for Thailand. Especially if you want to travel outside of the city you fly into, hiring a team like this company is absolutely imperative if you want confidence and trust in those transporting you and guiding you through each city.
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