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Italy Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Matteo in Italy

Matteo's Travel Agency

5.0

 Based on 420 reviews

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Destinations:

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Italy

Verified Review

Donna P.
Submitted on 6.28.2022

Matteo and his staff are absolutely the best! Before our trip even started, they were always available and kept us informed on any new travel restrictions. During our trip we had some changes due to flight cancelations and missed connections. They worked to change transportation and tours. We were greeted by guides at every location that made us feel special! I would highly recommend using them for your travel needs. 6 stars if I could. 

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Travel agent Vanessa in Italy

Vanessa's Travel Agency

4.9

 Based on 62 reviews

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Destinations:

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Italy

Verified Review

Bill T.
Submitted on 5.14.2022

Where to begin? I was initially contacted by Nina to discuss what we had in mind for our trip to Italy. She learned of our basic interests and took it from there to a trip we could have never imagined on our own. She was extremely informative, responsive and simply a great all around person who soon became what I now consider a dear friend. She set up a wonderful journey, with many great areas of interest and natural beauty. Everything was taken care of, including luxury transport, lodging, personally guided individual tours with brilliant English speaking guides, and spot on dining recommendations. We wanted for nothing!On several occasions, the scheduled hikes proved a little strenuous for us, so Nina immediately put into place a Plan B which allowed us to continue without interruption, but with a little less wear and tear on our old bodies! So we still got to see the views on the Path of the Gods, and watch the goat herder milk the goats and make fresh cheese, but without the tougher ups and downs originally planned.In short, everything was superb, spectacular and and literally life changing. We will never go to Italy again without Nina planning our trip. The plan she prepared for us was perfect and came off without a hitch. But then we had to go home.And this is where Nina kicked into overdrive. The US requires a negative Covid test no sooner than one day before departure. My test at the Palermo airport came up positive. My two traveling companions tested negative. I was literally taken into custody for a seven day isolation and sent the other two home. Nina tried every which way to get me cut loose to isolate on my own, but in Sicily that is not possible, and I was taken to an awful place and held until I could test negative. Nina helped me reschedule my flights, helped me contact the US Consulate, and ultimately got me transported back to Palermo, lodged in a beautiful hotel, and transported to the airport for my successful flight home. Without her help, I would probably still be stuck in Sicily. 

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Travel agent Courtney in Italy

Courtney's Travel Agency

5.0

 Based on 1 reviews

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Destinations:

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Italy

Verified Review

Nicole G.
Submitted on 6.27.2022

I would highly recommend the travel company to anyone looking to vacation in Southern Italy. I loved the combination of this husband and wife team where it was easy to communicate with the wife as an American but she met her husband in Sorrento so he is a native there. They both spend so much time in Sorrento that they were able to provide us with excellent recommendations of excursions, tour guides, places to eat and places to stay. I have already recommended them to several of my friends.

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Travel agent Robert in Italy

Robert's Travel Agency

4.8

 Based on 142 reviews

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Destinations:

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Italy

Verified Review

Jane S.
Submitted on 6.12.2022

Our travel agency planned an extraordinary 18-day custom vacation through Italy and Switzerland based on our requested activities that exceeded all our expectations. They also suggested additional ideas for fabulous experiences, local guides, hotels and restaurants that made all the difference for an exciting, world-class getaway! Robert was the most expert and friendly travel professional we've ever encountered - who made great things happen and handled all the details.

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Travel agent Eleonora in Italy

Eleonora's Travel Agency

4.9

 Based on 200 reviews

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Destinations:

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Italy

Verified Review

Adrielle K.
Submitted on 6.6.2022

We originally booked our trip a year before the pandemic, so it took us 3+ years to take the full journey. Throughout the process, Eleonora and her colleagues at this travel company were absolutely fabulous. They worked with us to set up an amazing trip, then re-planned everything and arranged it all for us with some changes after the pandemic subsided enough for us to travel again.During our travels, we got amazing service. Any time we needed anything, we sent a text message and got immediate replies. They recommended and booked restaurants, helped us arrange other things, and were available for our every need. The entire trip went smoothly: drivers were outstanding, tour guides were amazing, and the planning was impeccable. We would definitely use this travel agency again, and will refer our friends and family as well. Our trip to Italy was amazing, and we are grateful for the support and guidance we got along the way.If you’re going to Italy, use this travel company!

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Travel agent Stefania in Italy

Stefania's Travel Agency

5.0

 Based on 3 reviews

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Destinations:

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Italy

Verified Review

Nancy D.
Submitted on 6.27.2022

My best friend and I went to Italy for the first time for either of us and we had a fabulous time! The travel planner did an amazing job with not only helping us plan our trip, but with foreseeing problems ahead of time.  We had heard from a few other travelers during our trip that some of their activities were delayed or cancelled and we felt so lucky to be in our planner's hands.  She was in contact with us the entire time and really made us feel at ease.  I know I am definitely coming back to Italy, and I will definitely use the travel company again!

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Travel agent Darya in Italy

Darya's Travel Agency

5.0

 Based on 1 reviews

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Destinations:

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Italy

Verified Review

Nancy W.
Submitted on 7.28.2022

We worked with Darya at the travel agnecy to plan and execute an 11 day trip to Italy for our family of 4 in July of 2022.  I would like to commend Darya for the absolute top notch service that she provided in helping us on this dream trip - we had an absolutely wonderful time and we would not hesitate to work with her again for any future travel plans.  To begin, she really listened to what our wishes were for this trip - the types of experiences were hoping for, the type of accommodations that we had in mind, etc.  She was quickly responsive to our thoughts and feedback  of the itinerary and made adjustments accordingly.  She was able to come up with an itinerary that really encompassed the right types of activities and the balance of activities/free time that fit our needs and expectations and that still fit within our budget.  Moreover, during the trip, Darya herself was available by phone whenever we had any issue or hiccup during our travels and was able to quickly address any issues we were having in real time.  This was an absolute life saver for us as we had experienced flight delays, lost luggage, and other such challenges.  Overall, we are extremely glad to have worked with Darya and this travel agency and hope that all our future travel planning experiences would be as positive and rewarding as this one was.

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Travel agent Daniel in England

Mario's Travel Agency

4.9

 Based on 291 reviews

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Destinations:

England
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France
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Ireland
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Italy
Scotland
2  More

Verified Review

Pedro C.
Submitted on 6.27.2022

We were very pleased with the services provided by our travel agency before and during our trip. Our agent, Rose was incredibly patient and thorough with me during the planning process as well as available during our trip. My wife and I traveled with my elderly parents and had some unusual requests but Rose and the whole team made every effort to accommodate our needs and make the experience very memorable. Everyone was always on time to pick us up and I was informed of delays and travel changes by our travel company before any one else. We felt as if they were watching over us the whole time knowing where we were supposed to be and making sure that we were. There is no doubt that I will contact Rose and this travel agency on my next travel plans as well as refer all my friends and family to do the same.

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Featured Reviews

Italy 9-Day Vacation Review: Tours, the Food & Cities

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Michael N.
Apr 26, 2022
This was the trip of a lifetime! I can't say enough about the travel company and the associate we worked with, the travel agent, was absolutely amazing. She developed an itinerary that met all of our needs and wants. We were shocked at how wonderful our tour guides were too. My recommendation is to call the travel company and talk to one of their fantastic travel agents. They are widely available and flexible. I don't ever write reviews, but after the unforgettable time we had in Italy, I felt compelled to give as much credit to the travel company as I could.

Luxury Tour of Italy Review: Shopping in Florence, Sorrento Views, Herculaneum, Vatican City, Amalfi Coast Drive, Fine Dining

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Thomas P.
Jun 22, 2022
Thank you Zicasso; perfect referral. The travel company was fantastic. They worked with us upfront to create the perfect plan. They know Italy and worked with what we wanted to do and see.  And then, we had an unexpected last minute complication that could have ruined a lot of it. But they came to the rescue and fixed it all for us. Great company. Changed my expectation for a Travel Agent forever. I wish I could use them for other things; not just Italy.  I would use Zicasso again for sure. Highly recommended. Already working on our next trips. 

Italy Travel Review: Culture, Relaxation & Activities, Luxury 16-Day Vacation

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Azarmeen P.
Feb 05, 2022

This agent organized one of our top 5 vacations of all time! Impeccable attention to detail. Excellent communication and extremely responsive before and during the trip. I have a rule of never using American agents to plan a foreign trip but I’m very glad I made the exception here because the agent’s ties to the country as well as employees on the ground in Italy mean that they have an intimate knowledge of the best that Italy has to offer. They created bespoke tours based on our interests and these would not have been possible if they were not themselves immersed in their destination. Once you choose this agent though, do listen to their advice trust that they know what they’re doing. 

Italy Travel Review: Umbria, Abruzzo, Basilicata, Puglia, Matera, Wine Tastings, History, Culture

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Heidi B.
Jun 14, 2022
Zicasso recommended two agents to assist with the trip and this travel company was the clear choice from the start based on the dialogue between us and the process of creating the itinerary we wanted at the price point we desired.My desire was to go to areas of Italy that I had not seen, but I was not certain exactly what I should see and where I should stay and this is where my travel agency created an amazing trip that matched my intentions of infusing history and culture into my travel.Our trip was 14 days and included stays in Umbria, Abruzzo, Basilicata and Puglia.The trip was well planned out with the balance of activities and relaxation time and while I was in Italy, they were in touch during the trip to check in and available as I desired to tweak a few things when I was there.The choices of local guides were excellent with a rich source in history and attentiveness to our questions and interest and often had suggestions for dining and free time. Every driver and guide was on time and spoke English.

Travel Review: Italy, Venice, Florence, Pisa & Rome, 8-Day Family Vacation

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Chris I.
Apr 14, 2022
I can't say enough positive words about the travel company.  From the initial itinerary development and quoting process, to the completion of our vacation, the service was top notch.  We visited Venice, Florence, Pisa, and Rome for Spring Break.  Our travel planner, when putting together our itinerary, really listened to what we were looking for and put together exactly the vacation we wanted.  While on our way to Italy, one of our flights was cancelled, delaying our arrival by almost 24 hours.  The travel team was completely on top of it, making on-the-fly adjustments to the itinerary such that we were still able to enjoy almost everything originally planned.  Every tour guide, driver, and hotel accommodation was excellent.  Thank you travel company for making this a wonderful experience.

Italy Trip Review: Tuscany, Umbria, Countryside, Cooking Class, Truffle Hunting, 12-Day Tour

KF

Kim F.
Jun 29, 2022
We were planning the often called "Trip of a Lifetime", and the services we received from Zicasso and more specifically, Alessia, with our travel company did not disappoint!From our first interaction to sending our request to Zicasso for our dream vacation, and our subsequent contact with Alessia, she listened to our needs and wants, and tailored the PERFECT trip for us. We got to experience many wineries; beautiful and historic towns in Tuscany and Umbria; the lush countryside; a fantastic cooking class, and even a truffle hunt where we actually found truffles and enjoyed sampling them!Any glitches along the way, and they were minor, were quickly and professionally handled by Alessia to our great satisfaction.I would highly recommend Zicasso and especially Alessia with this travel agency if you want to experience the best of Italy!Thank you, Alessia!

Luxury Italy Vacation Review: 10-Night Tour

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Lily L.
Jun 02, 2022
This travel company is excellent in every way. Mario made our trip excellent every detail was perfect. Our driver and our guide were exceptional, we can always highly recommend this travel agency and Zicasso. It is our forth trip with Zicasso and we love them. Thank you. Lily L.

Luxury Italy Travel Review: Rome, Florence, Tuscany, Amalfi, Positano, Ravello, Venice, Wine Tour, History

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Terriann D.
Jun 07, 2022
Our travel agency consultants, Nicoletta and Emanuela were amazing! Our trip was planned to perfection with beautiful hotels, easy transfers, the very best tour guides, and with a detailed itinerary to maximize our time. I highly recommend Zicasso and this travel company to work with to plan the most amazing vacation, no detail is ever overlooked. Excellent communication via email/telephone, recommendations on activities to see on our days at leisure, and always making the time to answer our questions was important since we had not travelled to Italy before.  Our trip was delayed due to covid, our travel agency offered virtual tours at a very reasonable price of $15-$20 with Historians as tour guides. A virtual tour of the cities we planned on visiting was extremely helpful to give perspective on what to expect. When you think of a company that goes above and beyond our travel agency is one of them.John & Terriann.

Italy Travel Review: Vatican, Appian Way, E-Bike Tour, 12-Day Trip

LG

Lauren G.
Jun 22, 2022
Quite simply, Cameron and her team at our travel agency put together the best trip we’ve ever taken! Every detail was seen to so we could just enjoy our wonderful vacation. Every single item in our itinerary was exactly how the trip went! The amazing customer service continued throughout the trip as well. We couldn’t recommend this travel agency more if we tried! If you want to experience Italy the correct way, you must use Cameron and her wonderful team. Thank you to our travel company for making our vacation so incredible! 

Northern Italy & Sicily Travel Review: Taormina, Bologna, Mt. Etna Tour, Lake Como, Val Di Noto, Fine Dining, Luxury Trip

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Ravi O.
Oct 20, 2021
The travel company specifically our travel designer planned the trip of a lifetime to Sicily and North Italy for us. Everything was thoroughly planned to our desires and well executed according to plan. If I was to use 2 words t describe our travel designer, I would say that she is a "Consummate Professional".Zicasso presented two very capable agencies to us and both proposed good itineraries. We went with this travel company because they had stronger contacts with the top hotels and were able to secure the best hotels for us at every location. These hotels turned out to be some of the very best we have ever stayed at, especially in Palermo, Taormina and Lake Como. The designer also customized an excellent itinerary for us with a host of memorable experiences around historic sites, culture and food. All her service providers, the drivers and guides were very competent and professional. Everything worked flawlessly and on time.  In particular I would call out two travel company representatives for their warmth and kindness in addition to their competence.We needed some changes and adjustments along the way, and our designer supported these very patiently and gracefully. Overall, this was the best planned and executed private overseas trip we have taken. 
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