Italy Travel Agents & Reviews

Where to begin? I was initially contacted by Nina to discuss what we had in mind for our trip to Italy. She learned of our basic interests and took it from there to a trip we could have never imagined on our own. She was extremely informative, responsive and simply a great all around person who soon became what I now consider a dear friend. She set up a wonderful journey, with many great areas of interest and natural beauty. Everything was taken care of, including luxury transport, lodging, personally guided individual tours with brilliant English speaking guides, and spot on dining recommendations. We wanted for nothing!On several occasions, the scheduled hikes proved a little strenuous for us, so Nina immediately put into place a Plan B which allowed us to continue without interruption, but with a little less wear and tear on our old bodies! So we still got to see the views on the Path of the Gods, and watch the goat herder milk the goats and make fresh cheese, but without the tougher ups and downs originally planned.In short, everything was superb, spectacular and and literally life changing. We will never go to Italy again without Nina planning our trip. The plan she prepared for us was perfect and came off without a hitch. But then we had to go home.And this is where Nina kicked into overdrive. The US requires a negative Covid test no sooner than one day before departure. My test at the Palermo airport came up positive. My two traveling companions tested negative. I was literally taken into custody for a seven day isolation and sent the other two home. Nina tried every which way to get me cut loose to isolate on my own, but in Sicily that is not possible, and I was taken to an awful place and held until I could test negative. Nina helped me reschedule my flights, helped me contact the US Consulate, and ultimately got me transported back to Palermo, lodged in a beautiful hotel, and transported to the airport for my successful flight home. Without her help, I would probably still be stuck in Sicily. 

I would highly recommend the travel company to anyone looking to vacation in Southern Italy. I loved the combination of this husband and wife team where it was easy to communicate with the wife as an American but she met her husband in Sorrento so he is a native there. They both spend so much time in Sorrento that they were able to provide us with excellent recommendations of excursions, tour guides, places to eat and places to stay. I have already recommended them to several of my friends.

We originally booked our trip a year before the pandemic, so it took us 3+ years to take the full journey. Throughout the process, Eleonora and her colleagues at this travel company were absolutely fabulous. They worked with us to set up an amazing trip, then re-planned everything and arranged it all for us with some changes after the pandemic subsided enough for us to travel again.During our travels, we got amazing service. Any time we needed anything, we sent a text message and got immediate replies. They recommended and booked restaurants, helped us arrange other things, and were available for our every need. The entire trip went smoothly: drivers were outstanding, tour guides were amazing, and the planning was impeccable. We would definitely use this travel agency again, and will refer our friends and family as well. Our trip to Italy was amazing, and we are grateful for the support and guidance we got along the way.If you’re going to Italy, use this travel company!

Matteo and his staff are absolutely the best! Before our trip even started, they were always available and kept us informed on any new travel restrictions. During our trip we had some changes due to flight cancelations and missed connections. They worked to change transportation and tours. We were greeted by guides at every location that made us feel special! I would highly recommend using them for your travel needs. 6 stars if I could. 

My best friend and I went to Italy for the first time for either of us and we had a fabulous time! The travel planner did an amazing job with not only helping us plan our trip, but with foreseeing problems ahead of time.  We had heard from a few other travelers during our trip that some of their activities were delayed or cancelled and we felt so lucky to be in our planner's hands.  She was in contact with us the entire time and really made us feel at ease.  I know I am definitely coming back to Italy, and I will definitely use the travel company again!

We worked with Darya at the travel agnecy to plan and execute an 11 day trip to Italy for our family of 4 in July of 2022.  I would like to commend Darya for the absolute top notch service that she provided in helping us on this dream trip - we had an absolutely wonderful time and we would not hesitate to work with her again for any future travel plans.  To begin, she really listened to what our wishes were for this trip - the types of experiences were hoping for, the type of accommodations that we had in mind, etc.  She was quickly responsive to our thoughts and feedback  of the itinerary and made adjustments accordingly.  She was able to come up with an itinerary that really encompassed the right types of activities and the balance of activities/free time that fit our needs and expectations and that still fit within our budget.  Moreover, during the trip, Darya herself was available by phone whenever we had any issue or hiccup during our travels and was able to quickly address any issues we were having in real time.  This was an absolute life saver for us as we had experienced flight delays, lost luggage, and other such challenges.  Overall, we are extremely glad to have worked with Darya and this travel agency and hope that all our future travel planning experiences would be as positive and rewarding as this one was.

Start to finish, the outright best travel planning experience and trip ever!!  From my first communication with Cameron to our return home, every detail was accounted for and executed according to plan.  Thank you Cameron!We began by sending our itinerary wishlist (Venice, Lake Como, Cinque Terre, Florence, Rome and Amalfi Coast) and within a few days had a custom 30pg itinerary with options on hotels, restaurants and activities within our stated budget.  From there, Cameron crafted our trip and seamlessly incorporated some late additions for the Ferrari Museum/Factory in Maranello including lunch at Enzo’s favorite restaurant, an afternoon of shopping in Milan and a tour of the Pompeii excavations.  Note that all of this was done in a short period of time.  My first contact with Cameron was only 7 weeks before our departure date!Due to Covid, we had some extra “restrictions”, including wanting private tours, outdoor dining, etc.  Again, no problem.  My wife requires gluten-free options at restaurants, so every time we checked into a restaurant they were already aware of her needs.  We were spoiled by traveling in black Mercedes sedans all over Italy, wherever train service was not convenient or available.  Everything was done first class and we felt like we were being personally escorted all throughout Italy.  If we had any questions, Cameron was only a phone call or an email away.  Her response time was awesome… if we had a question at the end of a day, and needed an answer, we had it within hours and before the start of our next day’s activity.The best feature for us, were the perfect transfers and connections.  Every hotel pickup, train departure and arrival, city tour, etc. was done on time.  When we got off a train, we found our ‘person’ with our name sign, before the train had even stopped moving, and they were quickly on board to get our baggage.  This was the first time we had traveled ‘first class’ and this is the feature that we will find hard to travel again, without. 

This is my first time using Zicasso and I would definitely use the service again. They put me in touch with two Italian travel agencies, both of whom I spoke to via phone and who planned very different trips based on my description. I ended up going with this travel company for two main reasons: 1) they seemed most responsive to my feedback and continued to change the sample itinerary to match, and 2) they were much more timely in their communication (the other agency I had to hunt a little to get a response, which felt like a warning sign). Our travel company was excellent throughout the process and built an itinerary that was lovely for me and my family -- 5 nights in Rome, 3 in Capri, 4 in Positano, and then back in Rome the final night because of an early flight the next morning. All of the transfers (picking up from the airport, hotels, train stations, and ports) happened right on time and without incident. The guides were enthusiastic and knowledgeable. The boutique hotels were lovely and excellently located. The excursions were fun and interesting.There are two reasons why I am giving 4 stars instead of 5, but I'll say again the experience with our travel company was excellent. First, their English proficiency was okay but not great. At one point I had a question about a part of the trip and it was difficult to get my point across and get a clear answer. I also got sick during the trip, and communicating that I wouldn't be able to attend some of the excursions but my wife and daughter would was difficult. We figured it all out, but I wish I'd been more confident in the communication.Speaking of getting sick, I was disappointed with how little support I received with retooling the trip. Maybe because it was already paid for, I felt like the itinerary was "locked" -- no refunds for anything when I wasn't able to go, and I had to figure out myself how to get from Capri to Positano for the last leg of the trip while my family went on a day-long excursion. So the support leading up to the vacation was terrific, but the support DURING the vacation was less ideal.