Italy Travel Agents & Reviews

It was the trip of a lifetime. We were extremely happy with the travel company. Veronica helped plan the trip at the last minute, by Italy's summer standards of two months in advance, and was able to seamlessly fulfill all of our requests and more. We are so glad that Veronica recommended Syracuse to us, as we had not planned to go there, and it ended up being our absolute favorite city that we plan to return to.On the trip, we fell in love with Palermo and Syracuse, and decided we wanted a little more free time in Palermo to make up for a boat day we missed in Capri due to rain. They made it happen with no problem whatsoever. Their responses to us 24/7 were quick and helpful; we barely had to lift a finger. We loved the team of drivers, guides, and so much more. Everyone was so knowledgeable and truly made us feel at home. They gave us local tips on where to eat and what items to try, and we absolutely loved it and the team in general.It was an all-around five-star experience that allowed us to relax and enjoy the culture and experience without worrying about the details of planning and logistics. I do not know how we will ever travel another way.

This travel company was good, but I wish I had vetted another agency to really know which was the best and offered the best deal. Robert, the owner of this travel company, was certainly very personable and knowledgeable about Italy and arranged our visits to Barcelona, Spain, Venice, Florence, Rome, and Positano, back to Barcelona and home. We wanted to see the sites, but we were sometimes on two tours a day, which was a lot, but we realized that decision was ours.All the hotels were good and close to where we needed to be. The best hotel was the one in Barcelona. The hotel, its location, and staff were excellent, and I would highly recommend it to others visiting Barcelona.

My review of the travel company is a mixed bag. When planning our trip the communication with one particular agent was fantastic. Hotels chosen were in very good locations, drivers were always on time and most of our tour guides were excellent and a pleasure to be with. Our biggest disappointment was the complete lack of communication when there was a change in our itinerary. We were following the schedule given to us, waiting for a driver to pick us up to take us to our next hotel and destination, only to find out that there was no driver to pick us up at the scheduled time per our itinerary, because there was a change. However, the travel agency failed to inform us of this change! The agent I spoke to was very apologetic and sent a driver to us as soon as she could. We were communicating with several agents during our trip which leads me to believe that this company is more than likely a bigger travel/tour company. This is probably why there was that failure in communication. Someone dropped the ball. I was given a U.S. telephone number for me to text or call but when I texted no one replied. This happened a couple of times. When I emailed to reconfirm pickup from our hotel to the airport at the end of our trip, I did get a reconfirmation in a timely manner. I was asked to inform the agent who emailed me to inform her when we arrived at the airport just to be sure everything went smoothly. I did so, but did not get any reply at least to ask us if everything else went well… basically to tie up loose ends. Our experience with this travel company was not terrible but it certainly didn’t meet the exemplary standards that we have been accustomed to with our previous Zicasso travel specialists. We pay premium for superb service that Zicasso advertises as luxury travel. Communication is key to delivering this superb luxury travel service. Unfortunately, this travel company was a disappointment in this regard.  

After a difficult year, my wife and I decided to visit Italy. It was somewhat last-minute and booking on our own proved difficult. Zicasso provided us with planning options. We decided on this travel company to plan our experience and it was the perfect solution for us.They listened to our preferences and met all of our expectations. When weather forced the cancellation of one activity, the team at the travel company found an alternative that became one of the highlights of our trip.The drivers, hotels, and guides they provided met or exceeded all expectations. Yes, we would use them again. Yes, we have recommended this service to family and friends. Thank you for a much-needed and memorable travel experience.

Overall, the trip design was wonderful and we enjoyed our trip, without having to worry about logistics for our tours and day trips. Only feedback I want to share is the daily communication with the travel designer. It would be best if we could communicate easily via WhatsApp or Messenger if we had issues with a service or questions about the trip. They provided a main number to call. Which sometimes is not working, especially if we are International travellers. Giving us a mainline number does not make it feel personal. Other travel companies in other countries make us feel special by being available through WhatsApp and Messenger. We paid for the services, and it is quite expensive, but we expect more care from the team.

I'm delighted to share that, from beginning to end, the team at the travel agency exceeded all my expectations. I worked mostly with one agent, but the rest of the team was also wonderful to work with. What my wife and I appreciated most about Eleonora is that she listened, really listened, to what we were interested in doing along the Amalfi Coast, then created an itinerary that hit everything we wanted, from the accommodations to the activities and dining. When we arrived in Italy, we were never alone because we always had a direct line via text to the team. In closing, the travel company made our trip to Italy truly magical and a once-in-a-lifetime vacation.

Hi, we just returned from a 2 week trip from Puglia and Sicily.  The travel company did a great job in customizing our trip and providing activities that we enjoyed. Ilaria customized our trip and she was very responsive.  The contract boiler plate and the having to initial each paragraph was a bit off putting, especially when you get your final itinerary and the wording is  off putting in  that the wording makes it sound like it is all on you if you are late.   Ilaria did tell us they would take care of us once we were there. Given all of the warnings, we had no problems while traveling. We did use Whatsapp and were in contact with Hotels, guides and drivers.  All drivers and guides were very professional and all guides and most of our drivers spoke english.  Transportation was great since we didn't rent a car. The drivers were professional and the cars very clean.