Venice's Grand Canal - Venice, Italy
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Italy Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Matteo in Italy

Matteo's Travel Agency


 Based on 408 reviews

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Verified Review

Clinton D.
Submitted on 5.9.2022

Amazing trip of a lifetime! The trip was perfection from start to finish. We could not have asked for more. Every step was well planned and executed. We never had to worry about a thing except having the most amazing, romantic adventure. I would highly recommend the travel team of our travel agency to everyone. They made everything so relaxing and easy and carefree. Their customer service from the very first contact concerning questions about Italy through booking and the entire vacation was beyond exceptional. WONDERFUL PEOPLE! WONDERFUL TEAM!! 

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Travel agent Eleonora in Italy

Eleonora's Travel Agency


 Based on 193 reviews

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Tim C.
Submitted on 3.30.2022

Exceptional trip for a second time.  The travel planners were extremely responsive in providing suggestions of things to see and do in the areas we were planning to visit in March 2022.  We had a prior excellent experience in December 2019.  They provided timely and courteous responses to changes we needed to coordinate during the planning process and made themselves available for any questions we had during the trip.  Our family trip consisted of four people including 2 adult children.  The accommodations were great and in areas near the activities we wanted to do.  Transportation arrangements were excellent and timely.  Our family had a great experience and would highly recommend the travel company. 

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Agent travel Mary in Italy

Mary's Travel Agency


 Based on 15 reviews

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Verified Review

John H.
Submitted on 10.18.2021

Our vacation to Italy, Turkey and Greece was amazing, the travel designer at this travel agency did a great job of planning our itinerary with having very little time to work with due to our last minute decision to travel because of covid 19, we managed to see all of the major sites and still had enough free time to enjoy some leisure time on our own. I would recommend this travel agency and Zicasso to anyone who would like to enjoy a worry free vacation. 

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Travel agent Stefania in Italy

Stefania's Travel Agency


 Based on 1 reviews

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Peter R.
Submitted on 5.22.2022

They did a fantastic job helping us plan our trip. The modes of transportation and guides selected were perfect. They listened to us and we got exactly what we wanted! 

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Travel agent Daniel in England

Mario's Travel Agency


 Based on 261 reviews

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Verified Review

Susan F.
Submitted on 6.16.2022

1. The trip was well planned and everyone; hotels, guides and transfers knew who we were and where we were going.2. The guides were very good. Knowledgeable and friendly. They were willing to change or emphasize their talk to our questions.3. The help line was extremely reassuring. Just knowing there was someone we could contact if there was a problem.4. The guides let us know that the office was calling and making sure we were where we should be. This made us feel like we were not alone.5. Pre-trip was made easy by Nicole who answered any questions we had. She was very easy to talk to.6. This trip was special for us and we had looked forward to it for a long time. The staff made it special.

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Travel agent Robert in Italy

Robert's Travel Agency


 Based on 136 reviews

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Verified Review

Juan H.
Submitted on 11.13.2021

Our travel specialist made the entire process of traveling abroad for the first time painless. Not only was each activity we desired to complete included, but having all tickets and drivers lined up was invaluable. There was minimal thinking necessary on our part as our travel specialist did all the legwork for us. They were also easy to contact when an issue arose that was not because of them.

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Travel agent Vanessa in Italy

Vanessa's Travel Agency


 Based on 57 reviews

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Verified Review

Kim H.
Submitted on 5.5.2022

Overall, it was an amazing trip! The pandemic made things difficult/frustrating and had some issues with communication and the transfer to 2 other agents from the original. Was a little disappointed in an excursion to Cortona that we added on. It was very expensive and we were supposed to have a driver that was knowledgeable and gave us a guided tour on the way and back. He didn’t understand a lot of English. Was very nice and joked but basically paid an exorbitant amount of money for someone to drive us there and back. Also was disappointed that we never were able to get the same driver twice as requested but I don’t think the travel agency had a choice which is unfortunate. Everything else was beyond expectations. Our accommodations in Tuscany were like a fairy tale! Wish we had an option to stay the last night as well since our hotel in Florence wasn’t very nice and after 3 days in Florence on the front end, we were pretty much done with the city. The drivers all arrived when they were supposed to and all of them were very kind. Two of them in particular were incredible! And very informative which is what we felt like we were paying for and using the service for. I think in the future, I need to be more specific of what we’re wanting and check out the hotels we’re staying at and what they offer in advance.All in all, had a fabulous time and would definitely use Zicasso again. We adore Italy and are very happy! 

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Travel agent Laura in Italy

Laura's Travel Agency


 Based on 22 reviews

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Verified Review

Mary T.
Submitted on 5.10.2022

Our travel agency was excellent to work with. They were always timely with their responses and great to work with on the planning and offered many options. They respected my budget from the start. All bookings were made as outlined in the quote. The hotels, tour guides and drivers they work with were all top notch! All tour guides and drivers were friendly, knowledgeable and on time. We had a last minute request while on vacation and our travel agency was very helpful and responsive, really above and beyond, I was again grateful that we had chosen them to coordinate all of our travel plans.

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Featured Reviews

Italy 9-Day Vacation Review: Tours, the Food & Cities


Michael N.
Apr 26, 2022
This was the trip of a lifetime! I can't say enough about the travel company and the associate we worked with, the travel agent, was absolutely amazing. She developed an itinerary that met all of our needs and wants. We were shocked at how wonderful our tour guides were too. My recommendation is to call the travel company and talk to one of their fantastic travel agents. They are widely available and flexible. I don't ever write reviews, but after the unforgettable time we had in Italy, I felt compelled to give as much credit to the travel company as I could.

Italy Travel Review: Culture, Relaxation & Activities, Luxury 16-Day Vacation


Azarmeen P.
Feb 05, 2022

This agent organized one of our top 5 vacations of all time! Impeccable attention to detail. Excellent communication and extremely responsive before and during the trip. I have a rule of never using American agents to plan a foreign trip but I’m very glad I made the exception here because the agent’s ties to the country as well as employees on the ground in Italy mean that they have an intimate knowledge of the best that Italy has to offer. They created bespoke tours based on our interests and these would not have been possible if they were not themselves immersed in their destination. Once you choose this agent though, do listen to their advice trust that they know what they’re doing. 

Travel Review: Italy, Venice, Florence, Pisa & Rome, 8-Day Family Vacation


Chris I.
Apr 14, 2022
I can't say enough positive words about the travel company.  From the initial itinerary development and quoting process, to the completion of our vacation, the service was top notch.  We visited Venice, Florence, Pisa, and Rome for Spring Break.  Our travel planner, when putting together our itinerary, really listened to what we were looking for and put together exactly the vacation we wanted.  While on our way to Italy, one of our flights was cancelled, delaying our arrival by almost 24 hours.  The travel team was completely on top of it, making on-the-fly adjustments to the itinerary such that we were still able to enjoy almost everything originally planned.  Every tour guide, driver, and hotel accommodation was excellent.  Thank you travel company for making this a wonderful experience.

Northern Italy & Sicily Travel Review: Taormina, Bologna, Mt. Etna Tour, Lake Como, Val Di Noto, Fine Dining, Luxury Trip


Ravi O.
Oct 20, 2021
The travel company specifically our travel designer planned the trip of a lifetime to Sicily and North Italy for us. Everything was thoroughly planned to our desires and well executed according to plan. If I was to use 2 words t describe our travel designer, I would say that she is a "Consummate Professional".Zicasso presented two very capable agencies to us and both proposed good itineraries. We went with this travel company because they had stronger contacts with the top hotels and were able to secure the best hotels for us at every location. These hotels turned out to be some of the very best we have ever stayed at, especially in Palermo, Taormina and Lake Como. The designer also customized an excellent itinerary for us with a host of memorable experiences around historic sites, culture and food. All her service providers, the drivers and guides were very competent and professional. Everything worked flawlessly and on time.  In particular I would call out two travel company representatives for their warmth and kindness in addition to their competence.We needed some changes and adjustments along the way, and our designer supported these very patiently and gracefully. Overall, this was the best planned and executed private overseas trip we have taken. 

Travel Review: Italy Luxury Tour, Truffle Hunting, Food Tours, Cooking Class, Wineries, Pompeii, Rome, Tuscany


Victoria M.
Apr 19, 2022

Our agent with the travel company is a dream come true. I’ve been hesitant to use a travel agent after our family travel agent retired. I've never found anyone like her and at her caliber. However, we’ve discovered the travel agent! This is our first time using this agent and her first time getting to know us. Overall, she did a fantastic job learning about us through a pandemic and executing our postponed honeymoon with finesse. I'm picky about travel agents, and finally, I've found someone I adore as much as my retired travel agent. Our agent was always available when we got there and always had a suggestion when we asked. We cannot recommend enough the agent and travel company. You will not be disappointed! 

The drivers were top-notch. The other quick drivers were great, but we spent so much time with the above, and they were the perfect personalities for our journeys together. From the moment we arrived, we were blown away by our three mentioned drivers and the level of detail they each provided. We tipped them more than usual because they worked hard, and we have seen so much lack of care from

People everywhere with work; it was genuinely refreshing to see them go above and beyond. We know it’s hard right now for everyone. It’s sometimes just enough to make it through the day. That is why we wanted to show our appreciation. And, *hint, we want them again if we are in those areas. 

Not only were the drivers great, but we also loved our accommodations! The agent provided choices, and we made selections based on her input, and sure enough, we were so pleased in totality. We stayed in 4 exceptional accommodations across several cities and towns. Our favorite was the Rome hotel, followed closely by our Tuscany hotel, with our Positano final hotel closing out the top 3 out of 4 favorites. 

From the tours to the transportation, everything she arranged was great for just getting to know us. The quality was excellent as well. With her now knowing a bit more, We are excited about what details she will recommend for next time.

Italy Travel Review: Lake Como, Venice, Cinque Terre, Sites & the People, 12-Day Vacation


Steve C.
Jun 02, 2022
Our travel agent put together the PERFECT trip for us.  Everything was taken care of for us - transfers to and from the airport, transfers to the train stations, entrance fees, etc.  The quality of the hotels was excellent.  Our private guides were all top notch.  The real star of the whole trip though was Italy itself - it is absolutely gorgeous and the people are really friendly and welcoming.  I highly recommend the travel agency - they made this the most relaxing and stress free trip to Europe yet.

Travel Review: Italy 9-Day Luxury Tour, Excursions


Colleen P.
Apr 07, 2022
The owner and her team were amazing to work with!  They planned the perfect trip for us.  They get to know your interests and likes.   Then truly build you a customized trip.  The team is VERY easy to work with.  We will be back to Italy and will definitely leverage the travel company for all of our planning!

Italy Travel Agent Review: Venice, Pompeii, Truffle Hunting, Walking Tour, 10-Night Tour


Angelique P.
May 13, 2022
The whole trip was wonderful it exceeded my expectations! The Truffle Hunting was amazing I would recommend that to anyone. It was a great experience and the family & the food where exceptional! The tour guides & drivers where so professional & made us feel like we have known them for a lifetime they all deserve a big hand of great great job especially our Pompeii guide. All the resultants did not fail. Thank you for an amazing trip all was taken care of down to the last detail. I will recommend this trip to all. Thank you again. Hotels top rated! 

Travel Review: Solo Italy & France Trip, Rome, Paris, Colosseum, Food Tour, 12-Day Vacation


Sophia M.
Nov 28, 2021
I did a rome/paris customized trip and I would say overall went well. I am pretty sure for the price for a solo traveller package that this could have been done much cheaper. I believe Rome was worth the package/tours. Paris is a city that can be adjusted on your own because the tours/hotel were not as great. I would need to experience other travel agencies to have a better review and frame of reference. But, overall went well. Thank you

Travel Review: Italy Family Vacation, Sicily, Siracusa, Dinner With Local Family, Cooking Class, 10-day Tour


Christopher S.
Apr 21, 2022
Daniela was a pleasure to work with as she helped us tailor the perfect trip to Sicily with both our teenage daughter and our elderly parents. The itinerary was well planned and the logistics were flawless. The private transfers were timely, comfortable and luxurious. Our drivers were friendly and informative. The accommodations were top notch and the hotel locations were all centrally located with easy access to pedestrian areas and restaurants. Her colleague Barbara was always readily available via email or WhatsApp for any questions that arose. We look forward to using their tour agency for all of our future trips to Italy.
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