Italy Travel Agents & Reviews

Amazing trip of a lifetime! The trip was perfection from start to finish. We could not have asked for more. Every step was well planned and executed. We never had to worry about a thing except having the most amazing, romantic adventure. I would highly recommend the travel team of our travel agency to everyone. They made everything so relaxing and easy and carefree. Their customer service from the very first contact concerning questions about Italy through booking and the entire vacation was beyond exceptional. WONDERFUL PEOPLE! WONDERFUL TEAM!! 

Exceptional trip for a second time.  The travel planners were extremely responsive in providing suggestions of things to see and do in the areas we were planning to visit in March 2022.  We had a prior excellent experience in December 2019.  They provided timely and courteous responses to changes we needed to coordinate during the planning process and made themselves available for any questions we had during the trip.  Our family trip consisted of four people including 2 adult children.  The accommodations were great and in areas near the activities we wanted to do.  Transportation arrangements were excellent and timely.  Our family had a great experience and would highly recommend the travel company. 

Our vacation to Italy, Turkey and Greece was amazing, the travel designer at this travel agency did a great job of planning our itinerary with having very little time to work with due to our last minute decision to travel because of covid 19, we managed to see all of the major sites and still had enough free time to enjoy some leisure time on our own. I would recommend this travel agency and Zicasso to anyone who would like to enjoy a worry free vacation. 

They did a fantastic job helping us plan our trip. The modes of transportation and guides selected were perfect. They listened to us and we got exactly what we wanted! 

1. The trip was well planned and everyone; hotels, guides and transfers knew who we were and where we were going.2. The guides were very good. Knowledgeable and friendly. They were willing to change or emphasize their talk to our questions.3. The help line was extremely reassuring. Just knowing there was someone we could contact if there was a problem.4. The guides let us know that the office was calling and making sure we were where we should be. This made us feel like we were not alone.5. Pre-trip was made easy by Nicole who answered any questions we had. She was very easy to talk to.6. This trip was special for us and we had looked forward to it for a long time. The staff made it special.

Our travel specialist made the entire process of traveling abroad for the first time painless. Not only was each activity we desired to complete included, but having all tickets and drivers lined up was invaluable. There was minimal thinking necessary on our part as our travel specialist did all the legwork for us. They were also easy to contact when an issue arose that was not because of them.

Overall, it was an amazing trip! The pandemic made things difficult/frustrating and had some issues with communication and the transfer to 2 other agents from the original. Was a little disappointed in an excursion to Cortona that we added on. It was very expensive and we were supposed to have a driver that was knowledgeable and gave us a guided tour on the way and back. He didn’t understand a lot of English. Was very nice and joked but basically paid an exorbitant amount of money for someone to drive us there and back. Also was disappointed that we never were able to get the same driver twice as requested but I don’t think the travel agency had a choice which is unfortunate. Everything else was beyond expectations. Our accommodations in Tuscany were like a fairy tale! Wish we had an option to stay the last night as well since our hotel in Florence wasn’t very nice and after 3 days in Florence on the front end, we were pretty much done with the city. The drivers all arrived when they were supposed to and all of them were very kind. Two of them in particular were incredible! And very informative which is what we felt like we were paying for and using the service for. I think in the future, I need to be more specific of what we’re wanting and check out the hotels we’re staying at and what they offer in advance.All in all, had a fabulous time and would definitely use Zicasso again. We adore Italy and are very happy! 

Our travel agency was excellent to work with. They were always timely with their responses and great to work with on the planning and offered many options. They respected my budget from the start. All bookings were made as outlined in the quote. The hotels, tour guides and drivers they work with were all top notch! All tour guides and drivers were friendly, knowledgeable and on time. We had a last minute request while on vacation and our travel agency was very helpful and responsive, really above and beyond, I was again grateful that we had chosen them to coordinate all of our travel plans.