Costa Rica Travel Agents & Reviews

I recently used this travel agency to help plan my first ever international solo trip to Costa Rica! They were quick to respond to my Zicasso request (within 24 hours) and promptly set up a call to discuss all my travel needs. I was quickly impressed with the materials and excursion options they provided. Alex and his brother Francisco took care of everything (from hotel bookings, excursions, transportation) and I was both taken away with their personal communication style and attendance to my needs before and during my trip. I even encountered a few deviations from my prescribed itinerary (needing to be picked up from the airport a day earlier, moving my schedule around) and the travel agency team was extremely accommodating. 

We are extremely happy with the way Zicasso and the travel company helped us plan our honeymoon to Costa Rica.  Our travel designer was very helpful with the entire. She came up with a great travel itinerary after discussing about our interests. She prepared a detailed travel plan with a detailed description of each places and tours. Due to unexpected reason (pandemic) we were not able to make it on the day we planned and she was very helpful with postponing and rescheduling the entire trip to a later date we requested. It was very easy to get in touch with them and they are quick to respond to emails. When we reached Costa Rica, They arranged a driver to pick us up from the airport with a welcome gift. The travel company called to make sure we arrived safely and to see if we needed anything.  Our driver is very friendly and helpful and he drove us from Liberia Airport to La Fortuna ( 3 hr ride). During the ride he showed us the important places on the way, gave us information on Costa Rican culture, people, tourism etc. When we stopped for lunch , he gave us suggestions on the best local Costa Rican cuisine. Our tour guide for Hanging Bridge hiking, we were very impressed with his knowledge about the birds, animals and plants. He was a great tour guide, gave us many valuable information about the environment and showed us many unique things during the tour. At the end of the hike we had a private picnic organized by the travel company and we were very impressed with the way it was planned and executed. Another driver drove us to the chocolate and coffee tour and dropped us at Tamarindo for the second part of the trip. During the ride our driver went out of his way to stop at a waterfall for few minutes although it was a last minute request.In addition, we very much enjoyed other tours and activities ( Arenal Volcano hike and thermal hot springs, coffee and chocolate tour) planned by the travel company as well. During the trip we stayed at 2 locations and 2 different hotels and we were very impressed with both of them. Overall we are very impressed with the travel company and we will definitely plan future trips with them.  

The name says it all. Mercedes has done a wonderful job for us with planning our Costa Rican trip. Its a true test of a travel planner when things go wrong. Our flights got delayed by two days due to a snowstorm and we were worried we won’t be able to change our itineraries with it being kids vacation week. Mercedes’ handled everything beautifully: extended our hotel stays as requested, moved our excursions and even booked us a last minute air transfer from La Fortuna to Tamarindo ( highly recommend this) so we can spend more time on the beach rather than traveling. She greeted us in San Jose with a bag full of snacks and another bag full of gifts. She was always in touch on WhatsApp with advice/ help/tips and ready to change things as needed. We didn’t have to worry about anything. I highly recommend using this Costa Rica travel company! 

The travel planner was wonderful! She was very prompt with emails and texts. She planned a wonderful vacation, all the hotels and excursions were amazing and a lot of fun. All of our private transfers and guides were incredibly nice as well, stopping to show us animals or get us fresh fruit or juices. Everything really went smoothly and everywhere we had gone they had all of our information ready. She was even able to provide helpful information for local restaurants as well. 

Overall, Sylvia was a great travel agent to work with. She asked me a lot of questions to see what type of adventure our family would like and came up with some great ideas. The places that we ended up choosing did not disappoint! Having Sylvia in Costa Rica gave me confidence that she was really up to date on the resorts that we stayed at and itinerary that we created. She was quick to respond and pleasant to work with. The only reason I did not give Sylvia 5 stars is because of the following:There was a miscommunication between us involving a rafting tour that she set up for us. I had told Sylvia that it was important to us as a family that we only have 1/2 day excursions so that we can have downtime to relax. Based on that,  I was under the impression that all the outings were 1/2 day outings. The River Rafting was a full day. We really enjoyed our time, but the next morning we had planned a sea kayak and snorkeling trip. We only had three days at the resort in Manuel Antonio and really wanted enough time to enjoy the beach and have downtime. We ended up canceling the sea kayaking trip because we lost 1/2 day that I had expected to have at the resort, and the sea kayak trip was on our last full day. We were out the money and I was disappointed. I would not have booked that trip had I known that the river rafting was a full day.The River Rafting tour supplied a complimentary breakfast and lunch, and Sylvia had told us only lunch. We had already gone out for breakfast so that was a bummer.And lastly, we stayed at a hotel close to the airport on the final night. Our itinerary says that the shuttle would pick us up at 4:30AM. The shuttle arrived at 3:30AM and so it was a hectic and frustrating way to depart Costa Rica.One thing that I wished I would have asked about is the roads and excursions relating to motion sickness. My son is prone to motion sickness, and it would have been nice to get a heads-up on the roads being very curvy and rough. I know now to ask for future trips, but just a helpful suggestion to travel agents to give a heads-up concerning this.