Poland Travel Agents & Reviews

It was an outstanding experience. The planning process was incredibly smooth, and I truly appreciated the agent's patience and dedication as we went through many iterations until the itinerary was absolutely perfect. They were highly responsive to my preferences, especially when it came to hotel choices. The selections were fantastic, perfectly aligning with my desire for boutique accommodations within walking distance of key attractions and shopping.

Communication throughout the trip was a major highlight. The use of WhatsApp for real-time updates was invaluable, keeping me informed about any changes and what to expect next. This proactive approach significantly enhanced my travel experience and provided great peace of mind.

The only area for improvement would be regarding airline selection and why I took off one star. While I understand the need to balance budget, the inclusion of Ryanair was a surprise. As a traveler, I typically avoid low-budget airlines due to their service and experience, and I would have preferred to be informed about this choice upfront with alternative options presented, even if at a higher cost. Additionally, it would have been helpful to receive information about the potential crowds at popular attractions like the Eiffel Tower, allowing me to make a more informed decision about whether to include it in my itinerary.

Despite this minor point, I would wholeheartedly recommend this travel agency for their meticulous planning, excellent hotel curation, and superb in-trip communication. They truly delivered a personalized and stress-free travel experience.

We had a very good pre-trip dynamic with Zicasso's tour agency: positive, constructive, genuine, and open. Very responsive. Very good teamwork. Very efficient.

After the experience, you could tell they truly listened to how we like to travel in terms of everything: pacing, hotels, guides, activities, and quality of local providers.

They know the area and also hold a good/solid network of providers in the area.

There was an "open line of communication with them the whole time through a simple solution (WhatsApp chat).

Their recommendations and reservations were totally on target (food). The guides were very professional. We wanted to take advantage of every day and they made us go to bed really tired (which is a good thing).

We thought the guides were outstanding. We would have paid an additional amount for more upscale properties. Also, the location of the hotel in Munich was some distance from the city center and we would have liked to be presented with other options prior to booking.

A major glitch was that the scheduled tour of The Eagle's Nest could not occur because the site had not yet opened for the season. Fortunately, the great guide suggested the alternative of Herrenchiemsee Palace.

Regarding Neuschwanstein, we requested a "behind-the-scenes" tour, which was listed in the itinerary. I anticipated a tour similar to one my wife took years ago, where they visited areas of the palace that are off-limits to the general public. Instead, we had the "standard" (although interesting tour). Our guide did show us some construction-era photos before we took the tour, which were helpful.