Stockholm,  Sweden
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Sweden Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Jayde in Norway

Jayde's Travel Agency

4.8

 Based on 57 reviews

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See Jayde's profile

Jayde's Travel Agency

4.8

 Based on 57 reviews

See all reviews

Destinations:

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Denmark
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Finland
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Norway
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Sweden

Verified Review

Amy A.
Submitted on 7.28.2021

The trip was wonderful and we loved almost everything about it. We did need help a couple of times with issues with reservations and we got very quick replies and help. One day a boat tour was cancelled due to mechanical issues. Refund for the tour was super easy and it ended up working out for us as we were a bit tired on that day so we had a slower pace that morning. That same day, we showed up to our horseback riding tour and they had set the tour for the wrong day. The place sorted it out but that was a bit frustrating. I called the wrong number (not the emergency number) at the travel company so it took a bit for us to hear back and the place had already resolved the issue. A bit later in the trip we had another tour not have our reservation for the correct day. That was the full day Jeep tour of the Askja crater. While we were disappointed to miss this, the replacement tour worked well for us. We did get a quick response from the travel company this time and we got resolution to the issue pretty quickly. Also had no trouble getting the refund for the difference in tours. When we arrived we made a last minute decision to add on a tour to the erupting volcano. Our travel designer made that happen with ease. That turned out to be everyone's favorite day as well. She was very quick to respond to our last minute changes and did a lot of work behind the scene to make the change seamless for us. I really think 4.5 stars is a better rating and the only reason not 5 is due to the small scheduling hiccups we had. While for the most part it didn't really impact our enjoyment of the trip, it was a little frustrating in the moment.  However how a company responds to problems is extremely important and this travel company was absolutely on top of resolving the issues that did arise. The tours that were chosen were amazing and we loved all the people we met. Iceland is an exquisitely beautiful, otherworldly country that I feel should be on everyone's bucket list. I wholeheartedly recommend both Zicasso and this travel company to anyone looking to travel to Iceland Our travel designer was able to craft a tour that gave us an excellent taste of what Iceland has to offer and the itinerary was perfectly detailed and guided us well. The trip was pretty close to perfect.  

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Latest Sweden Reviews

Travel Review: Norway & Sweden Tour, 9-Day Trip

MW

Mark W.
Feb 26, 2020
This travel company did a truly outstanding job planning our Scandinavian Rail Vacation.  The accommodations were all excellent, with superb breakfast buffets in each one.  The private tours were also excellent, with knowledgeable guides who were truly responsive to our interests.All arrangements were in place, and the smart phone app made executing the trip particularly easy.  Kudos throughout to our travel agent and his team.

Vacation Review: Norway & Sweden, Lofoten Islands, Culture & Scenery

PH

Patti H.
Feb 24, 2020
Can I give more than 5 stars? This travel company developed a fantastic itinerary, ticking all of our wish list boxes, provided excellent customer service before, during and after the trip and was a real pleasure to work with. 

Sweden & Norway Vacation Review: Stockholm, Flam Fjord Cruise, Food & Shopping

NG

Nila G.
Nov 02, 2019
Well organized trip. Didn’t like the train seating arrangement from Stockholm to Sweden we couldn’t exchange it at the station to have us seat next to each other . The lady beside me for the rest of the trip was on her phone for most of the train ride which was very annoying and I wanted to take a nap. It was a long train ride to have someone next to you babbling on the phone all the time !! 

Luxury Iceland, Denmark, Norway & Sweden Tour Review, Helicoptering to Lava Crater, Copenhagen Walking Tour, Icelandic Horse Ride

DG

David G.
Oct 06, 2019
Our travel planner at this travel company was, in a word, fantastic.  We went through 6 itineraries with him, and he was ever-patient and helpful throughout the planning process.  He was always creative in his suggestions and knew all the areas we traveled in (Iceland, Norway, Denmark, and Sweden) like the back of his hand.  He was consistently pliant with our wishes and changes and made our trip one of the most outstanding we've ever taken.  We chose to explore areas most tourists do not (like Visby in Gotland and Lapland in the Arctic Circle) and picked adventure over leisure.  Additionally, he was more than generous in making the very best of the few minor lapses that inevitably occur in any detailed 3 week itinerary (we also spent a self-booked week in London).  Almost on a daily basis he corresponded with us using the wonderful travel app the agency supplied, which included our day-to-day activities, times, and area information.  Without reservation we recommend him and this travel company for any Scandinavian travel plans.

Luxury Vacation Review: Iceland, Sweden, Denmark, Netherlands, Whale Watching, Fine Dining, Geothermal Pool

MG

Michael G.
Nov 05, 2019
The travel designer has been very responsive in our planning. He listened to our preferences and delivered with excellent guides, experiences and accommodations. 

Travel Review: Sweden & Denmark Tour, Walking Tours, 12-Day Trip

SL

sally l.
Oct 08, 2019
Working with the travel company was pleasant and easy, even ‘tho there was a 6 hour time difference we managed to discuss fine points in advance of our travel dates.  The hotels selected suited our style and we found the locations to be excellent. The several small group  walking tours arranged by the travel company added to our experience, some thing we could not have managed to arrange so well on our own.  Our guides were knowledgeable, pleasant and in one case particularly delightful.

Scandinavia Vacation Review, Copenhagen Denmark Food Tour, Norway Flam Railway, Stockholm Sweden Nobel Prize Museum, Vikings

LR

Lori R.
Oct 09, 2019
We were very impressed with the professional service we received from this travel company.  Due to a business meeting being postponed, we had to move our planned May visit until September. Our trip planner was patient and consistently helpful as we worked out our travel dates.  Once our itinerary was set, the documents arrived promptly, and we loved the app for our phones. 

Scandinavia Review: Denmark, Sweden & Norway, Bike Ride from Fist to Flam, Trolltunga Hike, City & Countryside

JR

Jill R.
Sep 09, 2019
We just returned from almost 3 weeks in Scandinavia and can't thank the travel designer at this company enough for a fantastic trip. I started working with the travel designer several months in advance and he was always very helpful and responsive to any and all of my questions. The pace, accommodations and activities that he selected were spot on and the app for this travel company was really helpful and provided so much information. We were all very impressed with it!Thank you!

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PB

pam b.
Sep 13, 2019
This travel team planned a very enjoyable trip and I appreciated their attention to detail. Our trip planner was also great to check on us during the journey. Their App was especially helpful before and during our travels. It Made everything so much simpler.  The one suggestion I have would be to ensure they are clearer with all clients that they do not send any confirmed details prior to 30 days before departure. This seemed both unusual and concerning since we paid them in full ($8000) approx 60 days in advance. 

Sweden, Denmark, Luxembourg & Germany Vacation Review: Stockholm, Charted Boat Ride Through Canals of Copenhagen, Berlin

BB

Brooke B.
Aug 27, 2019
This is a tricky one because I don’t think communication between agent and myself was the best. There were moments where I felt disappointed and frustrated with planning; however, I believe the agent was aware of how things could have possibly been done differently and he/the agency did their absolute best to make up for those downfalls. Similar to our last experience using the zicasso, I don’t think the agency is used to or familiar with planning “luxury” vacations with young children in mind. That being said, we did have a great time, the agency did its best to pick up where it lacked, the app feature and its contents were super helpful, and our agent made himself available and checked in throughout should we need anything. 
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