Alpine Crossing in Tongariro National Park in New Zealand.
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New Zealand Travel Agents & Reviews

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in New Zealand

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Ratings of Zicasso's Service
Travel Agent Kate in New Zealand

Kate's Travel Agency

4.9

 Based on 51 reviews

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Kate's Travel Agency

4.9

 Based on 51 reviews

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Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Jana S.
Submitted on 3.25.2020

Being a first time visit to NZ and so far away we thought best to be in the hands of someone that knows the land.Our travel designer was able to put find us excellent flights at a better cost than we could have on our own.A detailed itinerary was presented based on our physical activity level, cultural tastes, accommodation and general interests.Our designer was easy to work altering some of her suggestions to activities and points of interest that we favored . We traveled the north and South Island,for almost 4 weeks and never encountered any problems with reservations for accommodations or tours, they were seamless. Our car rentals were prearranged as well as Ferry tickets, etc. making it stress free and allowed us time to focus on enjoying our sightseeing. It’s a beautiful country with people that couldn’t be nicer, it was a trip of a lifetime.

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Travel agent David in Australia

David's Travel Agency

4.9

 Based on 88 reviews

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David's Travel Agency

4.9

 Based on 88 reviews

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Destinations:

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Argentina
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Australia
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Belize
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Brazil
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Galapagos / Ecuador
2  More

Verified Review

Anthony P.
Submitted on 6.30.2021

I had a very pleasant experience on my trip. Everyone we came in contact with was kind, knowledgeable, and committed to ensure we had a great time. The response times were quick in getting back to inquires made. 

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Travel agent Geoff in New Zealand

Geoff's Travel Agency

4.6

 Based on 35 reviews

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Geoff's Travel Agency

4.6

 Based on 35 reviews

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Destinations:

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New Zealand

Verified Review

Nehal P.
Submitted on 3.20.2020

Planning the trip was great! The travel planner worked with me to come up with an itinerary, adjusting based on my availability and what I wanted to see and do. The itinerary included some things I would not have done on my own, but I'm glad I did!The trip itself was fantastic. Everything was pre-arranged, including transportation. Our planner even picked us up at our hotel for a tour of Christchurch.

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Travel agent Rossean in Australia office

Roseann's Travel Agency

4.9

 Based on 229 reviews

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Roseann's Travel Agency

4.9

 Based on 229 reviews

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Destinations:

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Antarctica
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Australia
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Cook Islands
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Fiji
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New Zealand
2  More

Verified Review

Kristin B.
Submitted on 4.24.2020

This was a trip of a lifetime.  We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia.  You name it we were going to do it.  This truly was an itinerary with planes, trains & automobiles.  Let's not forget to include boats, helicopter, camel and kayak.  We had such a variety of things planned including wine tasting in both NZ and Australia.  I can't say enough good things about our travel company!!!  In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there!  No stone was left unturned, even when the fires occurred in Australia.  Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th.  No problems with Covid-19, we continued on with our itinerary.  Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland.  On to Queenstown which is delightful and Milford Sound for an overnight on a ship.  Absolutely beautiful.  Glad we did this vs a day trip or boat ride.  We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains.  Breathtaking!!  Picked up a rental car and drove to Franz Josef to climb the glacier.  We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake.  Again a train up the Pacific Coast which is beautiful to Nelson.  Kayaking, hiking and a catamaran in the Tasman Sea.  What scenery!!  Up to Rotorua for more fun.  Well this is where the wheels starting coming off of our fun.  Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers.  Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted.  She made alternative suggestions, we made the decision to extend in NZ.  As our trip went along, things kept changing....  NZ decided to shut down on March 25 midnight.  Our new flight home was March 29, then March 27.  She worked with us so closely and was so helpful she actually got us a flight home on March 25.  While we were having fun and enjoying ourselves, this company was working for us behind the scenes.  You can't ask for more than that!!  By the way, we came home and quarantined.  To date, we're healthy.

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Travel agent Karen in New Zealand

Karen's Travel Agency

5.0

 Based on 168 reviews

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Karen's Travel Agency

5.0

 Based on 168 reviews

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Destinations:

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New Zealand

Verified Review

Joe A.
Submitted on 3.11.2020

Excellent travel company, and very easy to work with despite the many time zone differences.  I loved the attention to detail and the different recommendations that were made as we planned the itinerary.  The tour guides, hotels, ground transportation and in-country flights were all great.  We had some concerns that we were using a NZ travel company for a trip to Australia, but there were no issues.  They know Australia well, and when we needed them when we were in country, they were very accessible.

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Travel agent Rick in Australia

Rick's Travel Agency

4.9

 Based on 132 reviews

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Rick's Travel Agency

4.9

 Based on 132 reviews

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Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Jen W.
Submitted on 12.9.2021

We had the most wonderful 15 days in French Polynesia that I could’ve hoped for! Rick was so helpful in getting us prepared for knowing what to expect across our many islands and excursions.  The trip was set up to let us experience a wide variety of things from cultural, historical, water and land excursions.  The recommendations for the types of accommodations in the locations were spot on!there was a small service worker strike that had the potential to impact our transitions through the islands and I return home. I reached out to Rick over the weekend as soon as I learned about it. He was so responsive, and very helpful. 

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Travel agent Sharon in Australia office

Sharon's Travel Agency

4.8

 Based on 738 reviews

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Sharon's Travel Agency

4.8

 Based on 738 reviews

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Destinations:

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Australia
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Cook Islands
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Fiji
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New Caledonia
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New Zealand
2  More

Verified Review

Linda B.
Submitted on 4.4.2020

New Zealand is amazing country and 2 1/2 weeks wasn't nearly enough time.  We planned the trip because our daughter was studying abroad in Wellington for the semester.  Our travel planner tailored the trip to our specifications, quickly making any and all necessary changes.   Traveling from the South Island to the North, the itinerary was thorough and included maps, directions as well as additional activities to do in each location.  We arrived on the South Island, just after a heavy rain storm that closed Milford Sound.  This was to be our first excursion and we were a bit disappointed.  We contacted our travel planner and her team in New Zealand who were diligent in trying to rebook a modified version of the tour.  Due to weather it did not happen, but the customer service exceeded our expectations. The rest of our time went as planned with awe inspiring scenery from glaciers to geothermal sites and relaxing daytrips to wine regions and beaches. The real testimony of our travel company's "above and beyond" customer service came four weeks after we returned home.  Our daughter's program was canceled due to COVID19 and she needed to return home before June.  Neither United or Air New Zealand would help us with rebooking.  We called our travel planner and she immediately contacted the airlines having new tickets issued within a day.  When these flights were canceled, she again contacted the airlines and found a flight to get her back.  We can't thank her enough for handling this stressful situation.

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Travel agent Steven in New Zealand office

Steven's Travel Agency

4.9

 Based on 136 reviews

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See Steven's profile

Steven's Travel Agency

4.9

 Based on 136 reviews

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Destinations:

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Australia
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New Zealand

Verified Review

Sarah L.
Submitted on 3.17.2020

We selected this tour company to create our itinerary for our 2020 trip to Australia and New Zealand because we wanted a customized and unique experience through a local company and after my first call with the two travel planners, I was completely sold that they were the right fit for our group.  They were just very kind people who were clearly passionate about traveling, and they really listened to what our group was interested in and the type of travelers we were.They were absolutely amazing from the very first communication all the way until our trip concluded.  Every element of our trip was seamless, stress-free and effortless on our part; the boutique accommodations they set us up with were fantastic, and the activities and day trips they arranged far exceeded our expectations.  We had some weather challenges during our trip that caused a few activities to be cancelled or changed; they were absolute rockstars in getting an alternate agenda set up for us last minute.  It was also great having an in-country resource to help with other changes and questions along the way.  I believe I have interacted with most of the team throughout the experience and they have all been fantastic to work with.I am typically the trip planner amongst my friends and family, so giving up the controls for the planning our trip to Australia and New Zealand was a huge change for me!  This tour company is truly first-class, full-service, and just a wonderful team to work with!  We hope to visit both Australia and New Zealand again in the future and will absolutely go back to this company - as cheesy as it sounds, they made our trip a real trip of a lifetime!  If you are considering utilizing local and passionate travel experts to help plan an unforgettable trip, I highly recommend the tour company!

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Latest New Zealand Reviews

Travel Review: 4-Week Australia & New Zealand Vacation, Auckland, Rotorua, Christchurch, Melbourne, Alice Springs, Uluru

LD

Laura D.
Jun 15, 2020
For a variety of reasons, our dream trip to New Zealand and Australia ended up having to be planned at the very last minute. Our travel planner was INCREDIBLE at meeting our timeline needs and adapting to unpreventable changes, navigating our preferences, and working with our budget. She also stayed in touch with us throughout the entirety of the trip. Our dream trip turned out better than either one of us could have imagined!!

Trip Review: Australia & New Zealand Vacation, Sydney Harbour Sailboat Ride, Australian Open, Phillip Island, Hobbiton

EB

Erica B.
May 07, 2020
Our travel company was absolutely outstanding!I contacted our travel coordinator to plan my trip to Australia/New Zealand in January 2020, and from the first conversation, I knew I had chosen the right company. Our travel planner listened to what I wanted to experience and planned the most amazing trip for me, right from the moment we exited the airport. We loved the luxurious touches, such as the personal luxury car service, the hotels and the small group tours which were truly amazing. Our travel planner and his team made the booking experience very easy, and he made himself available for any questions, to make sure we were prepared for the trip.This was by far, my best trip ever. Thank you to our travel company.

New Zealand Travel Review: Solo Tour, Hobbiton, Rotorua & Queenstown Gondola Rides, Views & Tours

MK

Michael k.
Mar 12, 2020
In a word, amazing! I found myself using that word a lot on this trip. Everything went as planned and it was an absolutely incredible journey, very glad I did it. The hotels all treated me like I was their most important person, and the venues and tours that I went on were, in a word, amazing!Absolutely would recommend Zicasso as a travel service for New Zealand. A little pricey, but they sure delivered! I had to contact their office in New Zealand twice and they were exceptionally helpful. 

New Zealand Travel Review: Auckland, Queenstown, Milford Sound, Sailing, Wine Tasting, Hiking, 2 Week Adventure Trip

KB

Kristin B.
Apr 24, 2020
This was a trip of a lifetime.  We worked well together, came up with an awesome itinerary for 6 weeks to New Zealand and Australia.  You name it we were going to do it.  This truly was an itinerary with planes, trains & automobiles.  Let's not forget to include boats, helicopter, camel and kayak.  We had such a variety of things planned including wine tasting in both NZ and Australia.  I can't say enough good things about our travel company!!!  In the planning stages they even spoke to us about where and when to go as far as seasons and which way to go whether it be Australia first or NZ. As it turned out, the recommendation to go to New Zealand first was perfect. We were saved the experience of Australia for only a few weeks and maybe being stuck there!  No stone was left unturned, even when the fires occurred in Australia.  Our impact was going to be minimal.We left the US on March 9th for NZ arriving on the 11th.  No problems with Covid-19, we continued on with our itinerary.  Sailing in the harbor in Auckland, wine tasting on a beautiful little island outside of Auckland.  On to Queenstown which is delightful and Milford Sound for an overnight on a ship.  Absolutely beautiful.  Glad we did this vs a day trip or boat ride.  We flew back to Queenstown, which I'd recommend because you have a great overview of the mountains.  Breathtaking!!  Picked up a rental car and drove to Franz Josef to climb the glacier.  We're an older couple, but this was an incredible, first-time experience! My husband still marvels! We took a train to Christchurch which is still suffering the after effects of the 2011 earthquake.  Again a train up the Pacific Coast which is beautiful to Nelson.  Kayaking, hiking and a catamaran in the Tasman Sea.  What scenery!!  Up to Rotorua for more fun.  Well this is where the wheels starting coming off of our fun.  Things got cancelled because of Covid-19 and the ever changing environment of new shut downs and what the government was asking of people and vacationers.  Starting on the 15th of March our travel agent was continually in contact with us about Covid-19 and how our itinerary was going to be impacted.  She made alternative suggestions, we made the decision to extend in NZ.  As our trip went along, things kept changing....  NZ decided to shut down on March 25 midnight.  Our new flight home was March 29, then March 27.  She worked with us so closely and was so helpful she actually got us a flight home on March 25.  While we were having fun and enjoying ourselves, this company was working for us behind the scenes.  You can't ask for more than that!!  By the way, we came home and quarantined.  To date, we're healthy.

Vacation Review: New Zealand Luxury Family Tour, Arthur's Pass Train Ride, Te Anau Glowworm Caves, Heli-Hiking, Sea Life & Fjords

KS

Karen S.
Mar 27, 2020
We had two travel weeks to see New Zealand and our travel designer at this travel company (US) and the travel specialist at a local tour company (NZ contact) did a fantastic job!  Our itinerary was just what we wanted with wonderful options that we thoroughly enjoyed - small group tours, amazing hotels, rental cars - that all went off like clockwork.  However, it's when things go wrong that you really find out how good your travel agents are.  Due to the coronavirus pandemic, the travel designer had to deal with last minute flights cancellations, but she was able to re-book us back to the US and our daughter back to Australia - a real wizard!  That lowered our stress level immensely.  Responsive and efficient, even half way around the world.  The travel specialist kept us informed about what was happening on the ground - even contacting us at our remote resort (no cell service)!  This travel company and the local tour company booked our 2013 trip to Australia (first time I used Zicasso.com) and I'm glad that I used them for our second trip!  No hesitation to use them again in the future!

New Zealand & Cook Islands Vacation Review: Milford Sound Overnight Cruise, 17-Day Trip

CH

Carly H.
Mar 05, 2020
Our trip to New Zealand and the Cook Islands was spectacular! The trip designer was amazing to work with, we had multiple phone calls to make our itinerary exactly what we were looking for, and she was very good at working with our schedule (we both work overnights). The accommodations were great, the transfers between flights/car pick-ups were easy and the hospitality was amazing. We even had a hiccup on one of our planned trips and within a short period of time our designer had been in contact with the company and everything was sorted out and it ended up being the favorite part of our trip! I highly recommend using Zicasso as well as this trip designer with this tour company for your New Zealand trip- you will not be disappointed!

Travel Agent Review: Luxury New Zealand Trip, Scenery, Landscape & the People

JF

John F.
Feb 28, 2020
The travel designer and his team did a wonderful job listening to our initial requests for planning our trip to New Zealand, and his follow through was perfect!  

New Zealand Vacation Review: Napier Art Deco Tour, Golfing, Beautiful Beaches, Hiking in Sand Dunes, Fiordland National Park

JS

Janet S.
Mar 10, 2020
Bucket List 2020 New Zealand was long hoped for. When the opportunity came to go I decided a travel agent was needed. After interviewing 3, the trip planner at this travel team was top of my list. She did not disappoint and I can’t wait to go back to beautiful New Zealand and it’s wonderful people! Our 17 day vacation included both North and South Islands and because we chose to not drive included a lot of transportation details. Shelley was able to schedule shuttles, airplanes, motor coaches and boats for our adventures. With only a couple of hiccups (very minor which were easily taken care of) we were professionally transported from place to place. The hotels chosen for us were very nice, in great locations for access to restaurants and activities and all were accommodating for early/late check-in/outs. There is so much more to see of New Zealand, I need to go back! 

New Zealand Luxury Vacation Review: North & South Islands, Doubtful Sound in Fiordland, Jet Boating at Mount Cook

BS

Barbara S.
Mar 08, 2020
Our 16-day trip in February 2020 to the North and South Islands of New Zealand was one of a lifetime and exceeded our expectations.  The travel company is awesome and the travel designer's meticulous planning and care for us and our experience was incredible....we recommend this company to anyone wishing for a trip of a lifetime to New Zealand.  The travel designers and the team will take such good care of you and organize a fabulous adventure.

New Zealand Tour Review: Queenstown, Wellington, Tongariro National Park, Wine Tasting on Waiheke Island

LB

Linda B.
Apr 04, 2020
New Zealand is amazing country and 2 1/2 weeks wasn't nearly enough time.  We planned the trip because our daughter was studying abroad in Wellington for the semester.  Our travel planner tailored the trip to our specifications, quickly making any and all necessary changes.   Traveling from the South Island to the North, the itinerary was thorough and included maps, directions as well as additional activities to do in each location.  We arrived on the South Island, just after a heavy rain storm that closed Milford Sound.  This was to be our first excursion and we were a bit disappointed.  We contacted our travel planner and her team in New Zealand who were diligent in trying to rebook a modified version of the tour.  Due to weather it did not happen, but the customer service exceeded our expectations. The rest of our time went as planned with awe inspiring scenery from glaciers to geothermal sites and relaxing daytrips to wine regions and beaches. The real testimony of our travel company's "above and beyond" customer service came four weeks after we returned home.  Our daughter's program was canceled due to COVID19 and she needed to return home before June.  Neither United or Air New Zealand would help us with rebooking.  We called our travel planner and she immediately contacted the airlines having new tickets issued within a day.  When these flights were canceled, she again contacted the airlines and found a flight to get her back.  We can't thank her enough for handling this stressful situation.
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