Kate's Travel Agency
Based on 78 reviews
We had a blast. All the activities suggested and organized by Zicasso’s tour operator were wonderful. The properties chosen by her were phenomenal and made the trip perfect. There were a few hiccups along the way, but the emergency contact info worked well and all fires were put out quickly, with fantastic assistance. We are grateful for our journey with the travel agency.
Chelsea's Travel Agency
Based on 49 reviews
Our Zicasso travel agent did a phenomenal job! Not only did she get to know my fiancée and me to know what we were looking for in a honeymoon, but she delivered!
David's Travel Agency
Based on 124 reviews
Our tour operator really made our family trip to New Zealand special. The wife and I had been to the South Island 25 years before and wanted to take our grown boys to see it. We were not disappointed!
Zicasso's travel team ensured the hotels, tours, and chauffeur services were all seamless. Our local contact was spectacular. If there were issues, they were attended to quickly. We had a 24/7 phone number, which was useful when time zones shift so much – it helps one sleep better.
Overall, I cannot say enough good things about our travel agency.
New Zealand … well, that is simply something folks need to experience for themselves.
Danielle 's Travel Agency
Based on 2 reviews
Everything flowed easily. There was a good amount to do each day, with time to plan stuff for ourselves. There was good communication with Zicasso’s travel partner if anything was canceled due to the weather.
Karen's Travel Agency
Based on 186 reviews
Our travel agent and her very capable staff provided exceptional service and an extraordinary experience of Australia and New Zealand. They read and totally understood our Zicasso profile, thus providing us with a delightful mix of nature trails, museums, history, food, and culture. The travel company provided us with a unique experience beyond the common tourist attractions.
Our travel agency was extremely detail-oriented, providing us with important information about traveler declaration requirements, eTA (electronic travel authorization) instructions, good-to-know information, and a spring packing list. In addition to written information, they provided help in getting our application with photos for the eTAs.
Besides a detailed description of our daily events/tours and pick-up times, they provided booking numbers with telephone numbers for limo pick-up and tours, as well as weekend emergency contact names and numbers for each country. This was extremely important due to domestic flight delays and cancellations.
Roseann's Travel Agency
Based on 236 reviews
Zicasso's tour operator was fantastic from the moment we contacted her. We were traveling to New Zealand for the first time and I was overwhelmed with all of the places to see and things to do. Our travel agent forwarded a map to us to look at locations and then sent a list of possibilities. Once my husband and I decided on the length of stay, she provided a couple of possible itineraries. We partnered with our travel company and kept working together until we felt like we had the perfect trip planned. There were only a couple of hiccups once we were on the trip and our travel agent was quick to respond and help out. I would use our tour operator again and highly recommend them.
Geoff's Travel Agency
Based on 68 reviews
We could not have asked for a better travel experience. Zicasso's travel partner promptly responded to our first inquiry. He provided a sample itinerary and was quick to modify our plan to suit our budget and tastes. The excursions his team booked were all once-in-a-lifetime endeavors.
We had to cancel our initial trip five hours before our plane was to take off from the US due to a sudden death in the family. Zicasso and our travel company quickly went into action and were able to cancel and rebook our trip on the fly, with no cost to us. I can’t say enough good things about their services or New Zealand!
Rick's Travel Agency
Based on 164 reviews
Our Zicasso travel agent helped us plan a dream family vacation with our adult sons to Australia (Melbourne, Sydney, and Cairns) and New Zealand (Queenstown, Te Anau, Milford Sound, Wanaka).
We only had three weeks for two countries, but our tour operator fit in a Great Barrier Reef dive, Melbourne and Sydney bike tours, wine tastings, a private luxury boat tour of Sydney, river rafting, a Siberian Air and jet-boat experience with a 7km hike through New Zealand's wilderness, an overnight stay on a boat in Milford Sound, glow worms, a wildlife sanctuary, and a steamboat ride to enjoy tea at a farm to watch sheep shearing. All this and we still had free time to explore on our own. The accommodations were top-notch and the majority had laundry facilities in our unit!
He was fantastic to work with – highly responsive and detailed, and we would definitely recommend his services! His presentation of the itinerary and activities was really helpful. He spent over two hours with a video presentation covering all aspects of our trip. This included hotel and activity locations, with detailed views. This made things really easy to navigate once we were there. Anything he reserved for us went without a glitch and all transports showed up on time.
Cyclone Jasper hit Australia right before our trip and Zicasso's travel partner spent a lot of unexpected extra time reconfiguring the first few days of our itinerary, given the storm's impact on our first location. Again, another two-hour conference covering these changes, which put our minds at ease. We still got everything on our dream list covered and greatly appreciate his extra time, especially as this was during the holiday season. It really was the trip of a lifetime!
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