Beach & Island Vacations & Tours

We had a wonderful time on our trip. Zicasso’s travel specialist was responsive to what we wanted to do and adjusted our trip to fit our budget. He included our interests and took the research out of it for us. We asked him to plan on a tight time crunch of less than a month and he made it with ease.

Costa Rica had so much to do and he kept us active, which we wanted. I appreciated how the travel company had a travel app for all of our itineraries and tickets, as well as an emergency contact to make adjustments during the trip. We used this several times to book things we discovered during the trip and it was a breeze.

Our favorite adventures from our trip were ziplining, the river tour, and the waterfall in La Fortuna. We also enjoyed animal tours, which says a lot, as I'm not an animal fan, but the adventure was wonderful and felt very safe. I would consider the Monte Verde night tour next time.

We enjoyed our resort in Manuel Antonio and the beach at Manuel Antonio. The view was incredible.

Our whole tour flowed seamlessly and Costa Rica was beautiful and full of adventures. We'd happily return and use the travel company.

The coffee and chocolate tour in Don Juan was wonderful. Additionally, all of our hotels were great. I'd highly recommend this experience.

While my family and I thoroughly enjoyed the beauty of Tahiti, I regret to say that our experience with Zicasso's travel agent did not meet our expectations. We entrusted her with planning our 10-day vacation for a group of six, including four young adults in their 20s and early 30s, and unfortunately, several issues impacted our trip.

Of the ten days we were in Tahiti, only two excursions were arranged by our agent. Prior to departure, she sent us a finalized itinerary, and based on that schedule, we booked additional activities for the open days. However, on the second day of our trip, she informed us we had missed an excursion in Moorea. I referenced the itinerary she had provided, which listed that excursion for the following day. She claimed that the schedule had changed, and I was looking at an outdated version, despite never receiving an update or notification. She then placed the blame on airport staff for not informing us of the change—something that should have been her responsibility.

Additionally, the selection of one of the hotels for four nights did not align with the preferences we discussed. While the island and hotel are beautiful, the location was extremely isolated and better suited for honeymooners or older couples. The concierge offered little support in finding local activities, and we were disappointed to miss Easter Sunday services, which we had hoped to attend but received no assistance arranging.

Another major concern was the lodging setup. Our agent booked three rooms, each with a king and a single bed. This configuration was excessive for our group, as we could have comfortably managed with two rooms. This was an unnecessary expense, especially given the already significant cost of the trip.

Due to these issues—lack of communication, poor alignment with our group’s interests, and inefficient planning—I would not recommend her services, nor would I book with this travel agency again.

Zicasso’s travel specialist was great to work with. She anticipated our needs and was quick to respond with information and to answer questions. She set up a great trip for us and we thoroughly enjoyed our visit to Australia. We had a couple of issues with the tours that were set up for us and they were quickly resolved, with great results.

On our visit to Kangaroo Island, the small-group tour subcontractor mishandled our connection on the island; their recovery was to send a personal guide to spend the day with us and also provide us with dinner! It ended up being one of our best tours. Many of our small groups were just my wife and myself, sometimes with one or two others.

We also had a very rainy and windy day the day we were supposed to go out to the Great Barrier Reef. It was a weekend and the travel specialist was on vacation. That said, the on-call person was amazing in rearranging one of our other small-group tours for that day and we were still able to go to the reef two days later.

All in all, I would highly recommend the travel specialist and her company. They were great up front and great during the trip.

Team Zicasso,

Our trip to Bali was simply outstanding… we could not have asked for a more amazing vacation!  Our highest compliments to our travel agent and the team he put together (our tour guide and driver) to make our vacation (a belated 50th birthday celebration) unforgettable. The travel company put together a top-notch itinerary with the most memorable excursions. From the sunset hike of Mount Batur to tours of rice fields and several temples, and three relaxing days in the Gili Islands, we could not have asked for more!  

Our agent was a master communicator and planner who was always two steps ahead. Throughout the entire planning process, he was punctual, efficient, honest, and a problem-solver to boot. Just one example: I miscalculated our departure day by one day and did not realize it until close to the end of our trip. Instead of me trying to frantically rearrange flights etc., our agent, within 30 minutes of hearing my problem, had three viable options for me ready to go, without any interruptions to our schedule. Another very professional touch that showed his willingness to go above and beyond was his personally greeting us at each new hotel we stayed at to ensure the accommodations met our expectations. 

I will definitely team up again with Team Zicasso and this company for future travel plans.

Sincerely,

Jeff H.

This was one of the top three vacations of my life, and I've been lucky enough to go on many holidays over my 65 years. From the hotels we stayed at to the food at the resorts and the people at the resorts and in public, everything was perfect. 

We had a little snafu at the beginning when our flight was canceled and we ended up leaving 24 hours later, but that had nothing to do with the Zicasso travel company, and after one quick phone call, the itinerary was adjusted to our new day and time of arrival. 

Drivers met us at hotels and airports when they were supposed to, hotel rooms were available and ready when they should have been, and our organized trips went off like a dream. A helicopter tour of one of the islands was canceled due to the airport being closed and we received a refund within days of our return. 

The resorts in Bora Bora and Taha'a were particularly nice; great choices!!

Our trip to Hamilton Island and the Whitsundays with Zicasso was absolutely incredible! From start to finish, our travel planner made the entire process seamless and stress-free. He was extremely helpful and communicative throughout the planning stage. He took the time to understand what we were looking for and tailored the itinerary perfectly to our interests. His recommendations were spot-on, from the beautiful accommodations on Hamilton Island to the amazing boat tours around the Whitsundays. Every detail was handled with care, making it easy for us to relax and enjoy the breathtaking scenery. 

Snorkeling in the Great Barrier Reef and exploring Whitehaven Beach were unforgettable highlights, and it was clear our agent’s expertise ensured we had the best possible experience. We are so grateful for his attention to detail and support. We highly recommend Zicasso and our agent to anyone planning a trip to the Whitsundays!