Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!Some things that could use improvement: Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication. We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal. During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.Show More
This travel company provided us with an amazing trip 38 day trip to India. The travel agent met with us several times to tailor the trip to our interests. She provide a personal touch that we have not experienced with most other travel agents. We had some really unique experiences. Our trip took us north and south with, for the most part, excellent guides. Our drivers were exceptional and we really felt well cared for. I would not hesitate to recommend the travel company.Show More
You know I had never used Zicasso before and I must admit I was skeptical booking a trip with a company that I had never heard of. However from the beginning everything was as perfect as it could be. Zicasso addressed any upfront concerns I had and then when the first 3 suggestions came in for the type of trip and suggested companies to select from I was wowed. All three companies came in at or under the budget that I wanted and the trips they all put together were amazing. We decided to go with this travel company because the itinerary was pretty much exactly what were looking for. The owner was incredibly responsive to any and all questions we had and could not have been more helpful. She was so familiar with the country, the cities, the shopping, the site/ monuments and the restaurants that everything went off without one single hitch. Her people met us at the airports, transported us to the hotels, drove us across the province of Rajasthan and delivered us to any other places we wanted to go with only the utmost of courtesy and respect. Honestly it could not have been better. We felt totally taken care of and it was the trip of a lifetime. Couldn't have been more perfect.Show More
When we first started planning our trip we were unsure as to what to expect. We asked Zicasso for recommendations on a travel agent for Rajasthan, India. We were contacted by the trip planner of this travel company. After taking time to discuss what we might expect to see, our planner recommended an itinerary that would allow us to sample a cross section of Rajasthan as well as learn some of the history and culture. He suggested that we visit during Diwali (a fantastic experience) and that the end of October and early November would be ideal weather wise (it was). Our itinerary included exploring New Delhi, seeing the Taj Mahal, visiting multiple cities, riding camels and elephants, staying in luxurious hotels, tents in Jaisalmer desert (camp & chateaux - an indescribable experience -WOW ), and a repurposed feudal lord's home (character and flavor galore). We were accompanied by one guide (an exceptional, articulate young man) and mostly one driver. This constancy made the trip much more smooth. The trip planner tries to pair personalities and he did a great job here, which clearly points out the personal attention we received. Our trip ended with a dinner in the planner's home with his wife and sister-in-law graciously cooking a wonderful Indian meal for us. It was a very special evening for which we are grateful. We strongly recommend the trip planner and this travel company. Start with their website and contact them for ideas if you are on your way to India.Show More
This travel company is an amazing company and will definitely contact them when I travel to India again! They personalized the itinerary based on my preferences and dates. Their attention to detail was done very well such as the cute coffee shop or the niche boutique recommendations. All the services provided were top notch and our drivers and guides at each city were phenomenal! Everyone was very professional and respectful and experienced in their role. The staff was very responsive and caring, always there for us when needed. Definitely recommend this travel company and wish you all the best travels to India.Thank you to our travel specialist and the entire team at the travel company for making this trip very special!Show More
The travel company surpassed any other tour experience I’ve had in the past. The field supervisor and driver drove 11 hours to meet me when I first arrived just to reassure me that all was impeccably a organized and that I could rely on the company to provide this level of personal attention. The company presented me with a complete packet that contained hotel vouchers, airline tickets, a map of India, and a pamphlet that detailed my entire trip of 21/2 weeks of extensive travel. I continued to receive personal communication and attention at every step of my trip. As a single older woman traveling alone to India, this travel company took the best care of details to ensure I was well taken care of in terms of safety/providing me with excellent, attentive drivers who spoke fluent English, meeting me at each airport with a company representative who went over next day schedules and provided me with any vouchers or tickets I needed; providing hotels that were works of art in themselves, arranging informative local guides, and giving me a comprehensive tour of India. I learned many details pertaining to various cultures and religions of India as they arranged for me to see several ceremonies. I started at Udaipur and traveled to the Pakistan border and ended in Dharamshala at the Himalayas. The company did everything to make this memorable journey possible!! I highly recommend them to all.Show More
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This travel company is an amazing company and will definitely contact them when I travel to India again! They personalized the itinerary based on my preferences and dates. Their attention to detail was done very well such as the cute coffee shop or the niche boutique recommendations. All the services provided were top notch and our drivers and guides at each city were phenomenal! Everyone was very professional and respectful and experienced in their role. The staff was very responsive and caring, always there for us when needed. Definitely recommend this travel company and wish you all the best travels to India.
Thank you to our travel specialist and the entire team at the travel company for making this trip very special!
India & Nepal Solo Vacation Review: Varanasi, Everest Region of Himalayan Mountains
It was an incredible two weeks in India and Nepal and it wouldn't have been possible without the unparalleled attention to detail provided by this travel agency. I worked directly with my travel planner regarding my itinerary and he provided many ideas and suggestions to customize my trip based on the criteria I provided.
My planner was available to me during the entire trip and was in contact with me to make sure all my expectations were being met. Unexpected weather caused some delays but the planner made sure that all the changes were seamless. My guides and drivers were all very professional. They were also very patient as I am a very avid photographer and take more pictures than the average person.
I would highly recommend this agency to my family and friends and I will be using the agency again on my next adventure to India and Bhutan.
Travel Review: India Tour, Kerala, 10-Day Trip
India Luxury Vacation Review: New Delhi, History, Culture & Beauty
India was my 44th country that we traveled to and won’t be using/recommending Zicasso or this travel agency.We spent close to $20,000 on this trip (with international flights) thinking that we would be properly taken care of like our other travel agencies but this was a scam. But I won’t make this a rant, and will keep pros and cons.- Agenda: Was good, there are some places (like Deogarh) that have absolutely nothing, that we spend three days and two nights on. As travelers unfamiliar with the country, this should have been fixed by the guide. And the time should of been recommended elsewhere. Overall 8/10 Agenda.- Customer care: Horrible experience: Flight got canceled (not delayed) and the travel agency said it was up to us to pay for the ride to our next location...(first time ever thru an agency where they don’t cover it) When doing so the agency booked a taxi and tried to charge us 4x more than actual. We asked the official sponsored taxis parked at the airport and they told us 1/4th of the price... the agency “covered” the taxi by refunding the airline tickets towards the new taxi fair after we called them out on it.In New Delhi: The agency knew we where coming at 6 am, we even told them a month prior of our flight, but it wasn’t until two days prior that they said we’d need $440 more to book you as there is no early check in (usually with travel agencies they have these privileges but got it) I asked it be online thru our usual payments but they only wanted it in cash.. Shady. (Text messages saved if required)-Traveler Scam: Every single one of our guides took us to these shops to purchase things (the guides would make a commission) We even told our tour agency that we don’t want to go to these places and we still where sent there. They took us to a kashmere place that we spend $300, just had them checked in a textile shop in Seattle and thanks for the fake! What agency would send their tourists into a fake fabric shop. (Explained why there’s no signs and it was in a basement).This happened with restaurants too where they would go to commissioned places that make money from tourist.. how do we know other than the hyper inflated prices? Two of our guides told us....After we ignored our agencies and went to our desired lunch places we where paying a 1/10th of the price.
Bottom line is that this agency had more loyalty to its tour guides, shop vendors and each other than us as the guests. Sorry to say that we will not be using Zicasso to our goal to reach 100 countries.