I had a wonderful trip to Switzerland with my husband, over the Christmas and New Year holidays, which we had been planning since prior to the pandemic starting. Once we finally made the move to coordinate, our travel agents (and team) were beyond attentive with coordinating initial calls, to ensure we included everything we wanted within this trip and then planned everything down to the very last detail. Our itinerary helped us so much! From directions on which trains to take, metros to transfer to and walking instructions to our various hotels and activities, we desperately appreciated when navigating unknown cities. It took the stress of having to do it ourselves off our plate and allowed us to truly enjoy where we were. Even when problems arose, with us getting lost on the bus, a travel agent was readily available via an app, planning our travel and navigating us back to where we needed to be. We’re so very thankful for their service, support and care. I would definitely reach out again for our next trip! Thank you!Show More
Well-planned especially considering it was done on rather short notice. They gave me almost all necessary details. The guides were uniformly excellent. Hotels were all centrally located although they did vary somewhat in star level.Show More
We had a great trip and the travel agency put together a great package of hotels and experiences for us. Further, the agency did a great job of steering us through the whole COVID mess over the 18 months it took to reschedule our trip from 2020 when the pandemic hit. We felt the travel agency was always there for us to answer our questions and meet our needs.Show More
We absolutely lived our trip to Poland! The people were warm and friendly, the architecture was beautiful, the tours were informative and fun, and the food was amazing! All of the travel company's contacts went above and beyond in their attention to detail and really listened to our needs when planning the vacation. Our travel designer found the perfect Polish representative, and kept in touch every step of the way. Another representative touched base with us constantly and Made sure all of our plans came together perfectly. He met us in Kracow, gave us all of the tools we needed to communicate and thrive while we were in Poland, and found the absolute best tour guides for us! From the day I called Zicasso, to the day we came back to the U.S., the teams made sure every question was answered, and every need fulfilled. We loved the trip, and would definitely use this travel company again!Show More
Croatia is an awesome country to visit...so much history and a beautiful coastline not to mention the people. Our travel agency did a terrific job with putting it all together...we were extremely satisfied with the attention to detail and rapid response with all of our requests. We felt very cared for.Show More
This tour company is wonderful! This was the first time my husband and I had used a travel agent in many years and now we can’t imagine planning a trip without them. We contacted the travel agent at this tour company after having already planned a portion of our trip on our own. We originally had planned on going only to Vienna & Salzburg, but then decided to expand our trip to Germany & France and knew we really needed help. We were directed to this company by Zicasso. As soon as we spoke with our agent, we knew she would be perfect. The travel agent was personally knowledgeable about all of the places we wanted to visit and planned such a wonderful trip for us, including private tours in every city we visited, starting with Vienna. Every guide we had was an expert and these private tours really enriched our experience of the places we were visiting. And it was such a luxury not having to worry about any connections! We received train tickets in the mail before our trip and we were picked up at every location for transfer to our hotel.We loved too that we received an initial proposal to review before everything was finalized. Our agent is very detail oriented and planned trip in such a way that everything was seamless. One of our connections involved a very early train, which we agreed was the one to take because it was the only direct train. The agent arranged for the hotel to have breakfast boxes ready for us on checkout. We actually were given so much food by the hotel that we wound up sharing it with the train staff, who were very appreciative!Our complete itinerary was accessible on an app, which was so helpful. Included were more information on the places we were visiting, restaurant suggestions, additional places to consider visiting, walking directions where needed, etc. And we could contact our agent & her team through the app. The whole team at this tour company is great to work with. A travel specialist works with our agent and was quick to respond to any question we had.We look forward to working on our next trip with this tour company!Show More
This travel company was great to work with and the trip planner was very helpful, making suggestions and fitting the activities to the kind of trip we wanted—some structure without being scheduled every minute. The tour guides in Prague, Austria & Vienna, and Budapest were excellent, with a great command of information and history. It was particularly interesting to hear about their experiences before and after the Iron curtain. Our guide in Prague was amazing; we played “stump [guide's name]” and couldn’t do it! One suggestion I’d make in Budapest—-it’s really too big to do a walking tour and see much in half a day. It would be better to use a driver for this half day tour to save time. We wound up only seeing Buda due to walking.The hotels were all very nice with great breakfast buffets—appealing to many cultures, especially the hotel in Vienna.All the drivers were prompt and friendly. I can’t say enough about how pleased we were to have a private tour guide where you get more out of the tour, you can skip the lines and you’re not part of a herd of 50 people. Having a guide and drivers takes the stress out of traveling!We loved it and are already planning the next trip!Anna KShow More
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Tried to get Zicasso to book out Tauck river cruise. Waited over a week for a referral from Zicasso and then gave up and booked directly with Tauck because the river cruise was selling fast.
Then wanted to arrange a post river cruise stay. Zicasso assigned a trip planner at Maraget Tours and Cruises. The planner was only knowledgeable in cruises and was a complete waste of time.Next Zicasso assigned a travel planner at this travel company. At least our planner was familiar with Eastern Europe where we wanted to travel but was very slow in responding to inquiries. Sometimes taking over a week to respond. He finally got us our travel details two days before the trip while we were on the river cruise. Not very impressed.
The trip that Bernhard put together was reasonable. The hotels were great and most of the tours were good, but several had issues. The tour to the wine country was 5 hours of driving (2.5 hours each way). Nice tour once we got there but we would have never taken the tour if we would have been advised of how long the drive was.
The transfer from our hotel in Vienna to the airport never showed. We contacted the emergency number provided but there was no answer. We took an Uber. Later that morning the person at the emergency number called back. She checked the confirmation email from this company and it did not include the transfer from the hotel to the airport. It appears that it was the planner at this travel company's fault.
This is our third trip with Zicasso and we were very happy with the first two. This one not so much.
Robin and Paul B.
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