Our trip was wonderful. This travel agency did a great job planning our customized itinerary. Because of their well planned day to day activities, it became very enjoyable and memorable trip. They arranged the car service with driver/guide throughout our trip. Very knowledgeable and friendly guide. They even go out of their way to show us extra things.From beginning of planning a trip to the end they were very accommodating of our needs and based on that theirs suggestions were perfect. Their restaurant suggestions was very good they even made reservations for us. Very polite and wonderful people.Thank you so much for making out trip perfect. We were lucky to meet Zala in person.special thanks to our guide and drivers - Goran in Croatia and Peter in Ljubljana.Show More
I would highly recommend my travel planner (who originally comes from Croatia) to anyone who plan to visit Croatia. She is responsive, detail-oriented, thorough, and considerate. We thank her for the wonderful memories in Croatia because of the impressive package she has put together for us. We had to postpone our trip for one year due to Covid-19. Our travel planner always followed up throughout the months and she patiently spent an hour on the phone with me to go over the vouchers and details a week prior to our departure. She helped us make great choices with the hotels based on our preference, gave us information on restaurant recommendations and everything we needed to know, and provided us with a contact in Croatia (just in case we needed anything). We were also extremely grateful for the hospitality we experienced from all the hotels, tour guides, staff, etc. who had taken great care of us during our stay. Croatia is such a beautiful country with fabulous landscape and lovely people.Show More
We had a great trip and the travel agency put together a great package of hotels and experiences for us. Further, the agency did a great job of steering us through the whole COVID mess over the 18 months it took to reschedule our trip from 2020 when the pandemic hit. We felt the travel agency was always there for us to answer our questions and meet our needs.Show More
This travel company was great to work with and the trip planner was very helpful, making suggestions and fitting the activities to the kind of trip we wanted—some structure without being scheduled every minute. The tour guides in Prague, Austria & Vienna, and Budapest were excellent, with a great command of information and history. It was particularly interesting to hear about their experiences before and after the Iron curtain. Our guide in Prague was amazing; we played “stump [guide's name]” and couldn’t do it! One suggestion I’d make in Budapest—-it’s really too big to do a walking tour and see much in half a day. It would be better to use a driver for this half day tour to save time. We wound up only seeing Buda due to walking.The hotels were all very nice with great breakfast buffets—appealing to many cultures, especially the hotel in Vienna.All the drivers were prompt and friendly. I can’t say enough about how pleased we were to have a private tour guide where you get more out of the tour, you can skip the lines and you’re not part of a herd of 50 people. Having a guide and drivers takes the stress out of traveling!We loved it and are already planning the next trip!Anna KShow More
We are several weeks past the return from our trip, but we are not out of raves for the entire experience. We asked for a highly customized trip to visit the great old libraries of the world across several mid-European countries and were richly rewarded by the excellent transportation, drivers, and guides provided by the travel company. This was a fabulous and life-affirming experience.It would not have been possible without the careful planning and research done by our travel planner and his colleagues at this travel company. The hotels that were arranged were central and convenient in the cities in which we stayed and their personnel were friendly and incredibly helpful, adding to the enjoyment of our trip. Food recommendations, especially a food tour that was booked for us in Prague, were spectacular. Given our focal interest in centuries-old libraries and literature, the planner and his crew found top-notch experts in each location who deepened our understanding of the incredible edifices we toured and their histories.Then, especially in route from Prague to Vienna, we must exclaim about the beautiful alpine scenery and small towns. Noting that we were also very interested in nature, our driver-guide detoured to take us to mountain locations that were personal favorites of his. Spectacular!It’s simply difficult to say how much we enjoyed this trip in every detail.Show More
This travel company was terrific. They took my ideas for what I was looking for and fleshed it out and presented me with an itinerary in a wonderful fashion that let me investigate choices of small tours, trips, dining, and other possibilities to enhance my experience. The format using their online platform was terrific and easy (print versions always offered too) and let me modify my plan until it seemed just right.Also, the tours that I chose were 100% positive; great guides and NO so-so experiences. All were unique, interesting, and enabled me to see, learn about, and be where I wanted to be. My vacation was a multi-city/multi-country tour, and the connections and time allotted to each place were perfect.Finally, I still had the flexibility to change it up along my route as my trip evolved. My in-tour contact let me feel supported and kept track of during my trip, but never intrusively.Show More
This tour company is wonderful! This was the first time my husband and I had used a travel agent in many years and now we can’t imagine planning a trip without them. We contacted the travel agent at this tour company after having already planned a portion of our trip on our own. We originally had planned on going only to Vienna & Salzburg, but then decided to expand our trip to Germany & France and knew we really needed help. We were directed to this company by Zicasso. As soon as we spoke with our agent, we knew she would be perfect. The travel agent was personally knowledgeable about all of the places we wanted to visit and planned such a wonderful trip for us, including private tours in every city we visited, starting with Vienna. Every guide we had was an expert and these private tours really enriched our experience of the places we were visiting. And it was such a luxury not having to worry about any connections! We received train tickets in the mail before our trip and we were picked up at every location for transfer to our hotel.We loved too that we received an initial proposal to review before everything was finalized. Our agent is very detail oriented and planned trip in such a way that everything was seamless. One of our connections involved a very early train, which we agreed was the one to take because it was the only direct train. The agent arranged for the hotel to have breakfast boxes ready for us on checkout. We actually were given so much food by the hotel that we wound up sharing it with the train staff, who were very appreciative!Our complete itinerary was accessible on an app, which was so helpful. Included were more information on the places we were visiting, restaurant suggestions, additional places to consider visiting, walking directions where needed, etc. And we could contact our agent & her team through the app. The whole team at this tour company is great to work with. A travel specialist works with our agent and was quick to respond to any question we had.We look forward to working on our next trip with this tour company!Show More
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Tried to get Zicasso to book out Tauck river cruise. Waited over a week for a referral from Zicasso and then gave up and booked directly with Tauck because the river cruise was selling fast.
Then wanted to arrange a post river cruise stay. Zicasso assigned a trip planner at Maraget Tours and Cruises. The planner was only knowledgeable in cruises and was a complete waste of time.Next Zicasso assigned a travel planner at this travel company. At least our planner was familiar with Eastern Europe where we wanted to travel but was very slow in responding to inquiries. Sometimes taking over a week to respond. He finally got us our travel details two days before the trip while we were on the river cruise. Not very impressed.
The trip that Bernhard put together was reasonable. The hotels were great and most of the tours were good, but several had issues. The tour to the wine country was 5 hours of driving (2.5 hours each way). Nice tour once we got there but we would have never taken the tour if we would have been advised of how long the drive was.
The transfer from our hotel in Vienna to the airport never showed. We contacted the emergency number provided but there was no answer. We took an Uber. Later that morning the person at the emergency number called back. She checked the confirmation email from this company and it did not include the transfer from the hotel to the airport. It appears that it was the planner at this travel company's fault.
This is our third trip with Zicasso and we were very happy with the first two. This one not so much.
Robin and Paul B.
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