Neil's Travel Agency
Based on 42 reviews
The trip was wonderful and the support from the travel agency was unstinting. From the first day, they were quickly responsive and continually exceeded our expectations. We had no hiccups along the way, so we didn't need to call on them during the trip, but I am confident they would have sorted any issue that arose.
Their reputation was reinforced by our guide in Bath, who said they were a great company to work with and emphasized that anybody who "picked up the phone" would provide the high level of service we'd experienced.
Jane's Travel Agency
Based on 6 reviews
Our trip, starting and ending in Edinburgh and looping through the Highlands with an emphasis on the Isle of Skye, Inverness, and Speyside, was very enjoyable, much to the credit of our travel agency. We were awed by the sheer beauty of the Highlands, the warmth and friendliness of the Scottish people, and the country's fascinating historical sites.
Our culinary experience was outstanding, with a variety of traditional dishes and contemporary cuisine prepared by world-class chefs. As could be expected, distillery visits gave us an opportunity to enjoy a range of whiskey flavors and styles.
Jane, the owner of the travel agency, was accommodating in creating the ideal itinerary, finding superb lodging and dining experiences for us, and helping us through last-minute bookings due to a flight cancellation.
Our driver/guide was personable, knowledgeable, timely, and professional. He entertained us with amusing Scottish lore, local and regional information, and eagerly adjusted the itinerary as needed to suit our personal tastes and interests.
Adam's Travel Agency
Based on 97 reviews
Thanks to our travel agency for providing my husband and me with the trip of a lifetime to England and Scotland in September. Our 24-day trip, mainly with private guides and chauffeurs through these two amazingly beautiful countries, provided us with memories we will cherish for a lifetime.
Zicasso’s partners did an outstanding job of providing us with a wonderful itinerary featuring many tourist destinations and very special lesser-known sites. We thank you for listening to our wish list and being mindful of our ages and occasional limitations, along with our finances, to provide us with a detailed, efficient schedule each day. They left nothing to chance and addressed every possible detail, making our trip effortless and relaxing.
The tour guides and chauffeurs were top-notch and went beyond normal expectations to address any of our wishes. They used luxury vehicles that were immaculately kept and were professionally dressed at all times. It was such a pleasure working with them and we would recommend all of them highly.
We greatly appreciated that from the very beginning of our travel plans, our travel company was in constant contact with us with details about our trip, as well as being "on call" constantly during our vacation, which was of great comfort to us.
Our accommodations were outstanding.
We were thrilled with our trip and the outstanding planning and customer service provided by our travel team. We recommend them highly to assist with your travel adventures and give them the highest rating.
Aeneas' Travel Agency
Based on 6 reviews
This was an extraordinary travel agency to work with. Michael (in the US) was my first contact and he really understood what I was looking for and definitely delivered.
Our trip itinerary to Scotland ticked off every wish-list point we requested and more. The guides were each different, interesting, professional, and knowledgeable. One of the team members (who is in Scotland) went beyond the call of duty when our connecting flight was canceled, and although the agency didn't book our flights, at 7am he received my email needing assistance and immediately solved our flight problem. He suggested we fly into another airport rather than the original destination (we wouldn't have known to do that) and changed the driver to pick us up at the new airport.
Anne Marie's Travel Agency
Based on 130 reviews
Anne Marie and the team at the travel agency were a joy to work with. They were warm, and knowledgeable, and designed a unique itinerary that matched and in many cases exceeded our expectations for the trip. We found the team extremely organized and communicative, which meant we felt well-supported when unexpected circumstances popped up.
Our itinerary included a couple of guided experiences and the team is careful in selecting guides. The guides had nothing but praise about collaborating with Anne Marie and her team. Two standouts included our driver/guide and our Boroughs Market Guide – they were an absolute delight!
Tom's Travel Agency
Based on 132 reviews
Julie at this travel company helped us to plan a wonderful vacation to Ireland and Scotland. She responded quickly in the initial planning process and to any concerns we had during the trip. All of the hotel choices were in perfect locations. The majority were comfortable, sometimes superb, and suited our needs. Julie chose an itinerary which matched our desires. We would happily recommend our travel agency to anyone planning a trip to Ireland and Scotland.
Jeff's Travel Agency
Based on 52 reviews
On this amazing planet, one can find an abundance of places with spectacular scenery. Scotland is one of those. However, what you can’t find is our travel team.
Had it not been for their professionalism and expertise, we would have probably buzzed along in our own car, going ooh and ah, and missing all the wonderful spots that made our trip so memorable.
In the planning, Zicasso’s travel agent was always attentive and quick to respond with a suggestion or a nay or yay. Our travel agent was delightful company. She is a historian, geologist, and geographer, all rolled into one, with a great sense of humor.
At one point we got stuck in an unprecedented weather event. Not to worry, our travel team was on it with an alternative, so we really didn’t miss much. But the icing on the cake is how much they care about their clients. It is obvious they love their country and want to share it with everyone. And they did, to the fullest and utmost extent!
Mario's Travel Agency
Based on 452 reviews
We had a great time, with no real problems. The guides and travel booked by our Zicasso travel partner were all great.
However, we did a dinner cruise which was terrible. It was maybe not our travel agent's fault, but we were relying on them to book good vendors. We had the lowest-cost seats in the middle of the boat. It would have been nice if they had contacted us and said something like, "Hey for an extra $100 you can sit by the window. Are you interested?".
It was the same with our second hotel. The hotel was fine, but there were rooms with courtyard views and rooms with balcony street views. We got the courtyard. Again, it would have been nice to be asked if we wanted to spend more for the balcony. Little touches like that would have made a difference. I think people booking with an agent aren't against spending money, we just want to know what we are spending money on.
We would use them again, we just feel they have some room for improvement.
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