Spain Travel Agents & Reviews

When we began planning for this trip in early 2024, we evaluated several travel consultant companies. After reviewing each company's proposals, we selected our Zicasso travel agent to assist us in planning a very special trip to Portugal for our group of 16 travelers consisting of family and friends.

From the beginning of our process, our agent was exceptional in putting together an itinerary that would provide the mix of planned excursions/adventures and downtime that allowed each person to explore/experience each day on their own. She was always willing to talk with me when I had questions or wanted to discuss elements of our trip. Given the eight-hour time difference between us, I was greatly appreciative of her flexibility.

Each element of our itinerary was planned in specific detail and very well organized. The trip app was a fantastic tool that allowed us to keep track of our trip details on a day-by-day basis and adjust in real time as plans were updated. For example, our fado dinner show venue had a plumbing issue and could not honor our reservation. Another venue was identified, the app was updated, and not a beat was missed. The new venue was wonderful, the food was authentic Portuguese, and the entertainment was the best.

The support from our travel specialist and her team while our group was on the ground in Portugal was amazing. We were able to use the chat feature of the app to ask real-time questions and get prompt answers. The app was an invaluable and essential part of our trip's success. Everyone in our group had the app on their phones and was always aware of what was going on.

The hotels we selected with our specialist's help were top shelf in terms of location, amenities, and service. The tour guides who led our group through walking tours, food and wine tastings, visiting the Douro Valley, a Jeep tour of Madeira, and tuk-tuk tour to Monte in Madeira were all excellent, bringing their knowledge, energy, and fun to our group. They were all awesome.

The logistics of transporting a group of 16 from airports to hotels and back can be daunting. With a few hiccups along the way, the drivers were super-friendly and professional. We did have one blip related to the airport pick-up of 10 of our group when arriving late at night in Porto from the east coast. The drivers did not have the name of our group on their sign and as a result our group and the drivers kept passing one another for over 30 minutes. The staff of our hotel in Porto quickly intervened and resolved the situation. When landing in Lisbon, we did not see a driver with our group name listed. It turned out the transport company was stationed at meeting point #3, which we were not instructed about. Lisbon is a large, busy airport and it was somewhat disorganized until we made a call to the transport company and found our contact,

On our last night in Lisbon, our group discussed what some of our members called a "once-in-a-lifetime adventure.” Without a doubt, our travel team performed well above our expectations!! The hotels, restaurants, guides, drivers, and the team's support were awesome. I would definitely recommend them without any hesitation!

We had a wonderful trip to Spain and feel our Zicasso travel agency did a wonderful job communicating with us regarding a few small issues. They were very responsive to our inquiries.

The hotels were very satisfactory regarding quality and location.

The tours we signed up for were of top quality and I would recommend them to anyone traveling throughout Spain.

Our Zicasso travel agent was so personalized in his approach to making this a trip to remember. He communicated regularly and responsively, and the itinerary he created for us in Barcelona and Sevilla was exactly what we were looking for. We had the perfect blend of time with customized guides and time on our own to explore the cities.  

The guides were amazing; they knew everything we could ever want to know about these two cities. We felt very special during the entire process and I could not recommend our travel team more for the very knowledgeable and articulate itinerary they created for us to see Spain. This was the best trip we have ever taken and I was there for my 50th birthday.

Zicasso’s travel agent really went above and beyond to help us plan a 16-day honeymoon throughout Spain! I could not have planned this amazing trip without her help. She organized all of our travel throughout Spain for us. I was in contact with her for about a year before our trip and she was always very responsive and helpful.

During the trip, she checked in multiple times to make sure everything was going as planned and that we were having a great time. Every tour she set up for us was absolutely amazing! My husband and I can’t thank her tour company enough for helping us plan the honeymoon of our dreams throughout Spain!

I can't say enough amazing things about working with Zicasso's travel partners! They met and exceeded all of our expectations as they helped my wife and I plan our dream honeymoon to London and Croatia in June. They were there every step of the way and left no stone unturned regarding coordination, communication, and execution. From the beginning, their team asked thoughtful and in-depth questions to really learn about the things we would like to do, while giving their honest opinion on any idea we had. All of their third-party travel partners, who assisted us along the way in each location, were also amazing. I would highly recommend them to anyone planning their next trip, as we plan to use them for all future travel. Thank you!

I went into this trip knowing it was going to be a difficult emotional experience and it was truly that. It was also physically difficult with a ton of walking. Still waiting for the company to assist us with documentation necessary for travel insurance claims due to last minute flight cancellation going resulting in missed tours and rebooking as well as flight cancellations returning necessitating a hotel overnight stay in NY since we had a direct flight originally.

My family and I worked with this Zicasso travel company to plan a trip to Andalusia over the Christmas holiday of 2024. Our request was to find a family home capable of accommodating 20 adults and teenage kids, plan guided day trips and activities (including transportation), and arrange for a chef(s) to prepare meals in the house. We were fully aware this was not an easy request and started our communication and planning with our agent in early 2024.

He was faced with some particularly difficult challenges:

Identifying a house with a trusted owner/manager who he could endorse as being trustworthy to enter into a rental agreement with.

Suggesting and finding activities to appeal to a group that ranged in age from 17 to 89.

Requesting details for and planning daily menus for a group with a very wide variety of food preferences and restrictions.

Given our experience in Spain, I cannot recommend our agent and his team enough. Beyond the very successful execution of our requests above, he stood out due to his thoughtful attention to detail, follow-up during our visit (he actually met us in person the first day and helped resolve an accommodation issue that occurred mid-stay), and willingness to work to develop a connection with our family and the distinct needs we were going to require for the trip to be a success.

If you are going anywhere in Spain or Portugal, and looking for someone to optimize your experience, I cannot recommend our travel team enough.

My wife and I had a great trip using this Zicasso travel company. We traveled on a 10-day tour to Lisbon, Madrid, and Barcelona. Overall, we had five personal guides. We would rate four of them at nine out of 10. It was interesting how some of the guides paid for some of the costs, like taxis, snacks, etc, but it wasn’t consistent, so we never knew when we should pay. That got a little awkward.

We liked the fact that we could text the agency using WhatsApp and they would get back to us in a very timely manner. And the itinerary/guide they provided was very helpful. One was left at our first hotel, which was great.

The hotels selected were very good. Breakfast in all of them was excellent. Although we like modern, the one hotel in Madrid was actually too modern; not cozy enough. We would select more traditional in the future.

The only issue we had was when we first arrived in Lisbon. We flew out of New York on a night flight, so when you land, it’s 7am. When we got to the hotel, the room wasn’t ready since it was so early. We were exhausted and needed to rest in a room. This was a real issue for me. They should have known this and suggested an early-morning check-in. Lesson learned on our part.