Our travel agency exceeded my expectations in every way. From my initial conversation with Manlio, finding out our interests and travel style to our final day in Spain everything was perfect. We had hotels that were conveniently situated in the city centers, the service was wonderful and most had terraces with pools overlooking the city. We had experienced tour guides that were knowledgeable, professional and helpful in every way. It is really nice to be able to skip the lines to the attractions by being escorted by the tour guides, this gave us much more time to enjoy the attractions. Manlio arranged all of our private transportation with professional drivers, plane tickets and train tickets. The drivers were always on time, pleasant and extremely professional. Every detail of our trip was planned extremely well! We just needed to show up and our travel agency took care of the rest. I would rate this experience 10/10. I was looking for a US travel agent when I found Zicasso that connected me with this travel agency and the value was great. I was pleasantly surprised I could have so many experiences included within my budget.Show More
The trip was completely seamless. We were met as scheduled at every meeting point throughout the trip. The car types were as promised and the drivers professional at all times.All the guides that we toured with were the best I have been associated with and are highly recommended. The hotels were 4 stars or better, clean and well-appointed. The superlatives that come to mind when I think of this travel company are precise, professional, creative, knowledgeable communicative and 100% dedicated to the customer's needs and wants.Show More
Wow! We can't say enough good things about our travel agency!Incredibly smooth process from planning to scheduling to trip and in between. Ana is incredibly friendly and helpful. She designed a fantastic trip based on our preferences and was always available by phone either immediately or within minutes. She picked a great balance of fun things to do and interesting places to visit along the way. There are many things we wouldn't have realized we could do or that we could have scheduled. We were literally doing something different every day. Everything was masterfully organized and executed. We were met every time exactly as scheduled by a tour guide or driver. They provided a cool app with details of each day and driver's/tour guide's name and cell number (we never needed to call but nice to know it was there). Tour guides were extremely friendly and knowledgeable. They provided a local cell phone for using google and keeping in touch with them while we were in Spain. That came in handy when a flight got cancelled due to fog but they fixed it quickly. They checked on us regularly to make sure we didn't need anything. They literally thought of everything!If you are going to Spain or Portugal I would HIGHLY RECOMMEND our travel agency! You will not be disappointed.Show More
Our trip to Spain and Portugal in November 2021 was AMAZING in every detail starting with the travel designer who organized and planned everything of our trip. The designer was spectacular because he wanted to make sure we had a fabulous trip! He did exactly what we wanted and we saw everything we had wished for and made it always the best!!We had such educated tour guides and superior drivers that were always on time and helpful.We were taken care of our entire trip and the travel designer was ALWAYS available if we needed anything!! I highly recommend and cannot say enough positive things about our travel designer and his team! Next time I hope to meet the designer because I feel like he is a friend!SPAIN AND PORTUGAL ARE BOTH WELCOMING COUNTRIES!!! Happy Travels!AshleyShow More
The trip touring Andalusia Spain exceeded our expectations. The private tours for just our group of 4 (without any lines to get into major attractions) were much more enjoyable and memorable than large group tours or doing it ourselves. The itinerary was perfect. The tour guides selected for us in each city were knowledgeable and personable. The length of the tours was just right. The hotels were fantastic in every place. The estate in Ronda was so refreshing. Our travel company and Elena were incredibly responsive for the 2 minor issues that came up and resolved them in record time. We plan to contact them again for a tour next year.Show More
The travel designer was absolutely fantastic from the beginning to the end! We would recommend him and his company with enthusiasm and without hesitation. He responded very quickly to my initial request, and then tailored the trip to our interests. This was our first international trip since the pandemic had started, and he handled my concerns with ease. We needed to take a covid test prior to our return to the USA, and the typical testing sites were closed with the holiday, but he found the nearest open clinic and provided all the necessary information.Show More
Our vacation to Spain was all we hoped for and more! Our travel agency gave us a trip of a lifetime! After initially being scheduled to travel in March 2020 we had to postpone our trip for 2 years due to Covid, and they kept in touch with us until we could safely travel again and even honored the original price. From the time we landed in Barcelona until we left Madrid to return home, we had nothing but great experiences and felt we were being treated as friends rather than tourists. We had guides in each city we visited, all of whom were extremely knowledgeable and from whom we learned a great deal about the art, culture and history of each location. No stone was left unturned - we were met at the airport and in each city we visited (Barcelona, Granada, Malaga, Sevilla and Madrid) we had expert guides and drivers to get us to our next destination. The hotels were all first class and lovely. Raquel and Maria kept in touch with us daily to make sure that every thing was going according to plan and that we were experiencing the best Spain had to offer. Raquel even set up a Covid test for our return home and accompanied us to the lab in Madrid the day before we left and made sure to follow up on the results so there would be no problem at the airport on our return flight.Show More
We had a great time.The travel designer gave us amazing guides/drivers who were knowledgeable, friendly and flexible.She was also great when part of our group missed a connection and helped arrange a new pick up for them.I would highly recommend using the travel designer and tour company to anyone traveling to Spain, Portugal, or Morocco!Show More
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Luxury Spain Travel Review: Seville Tapas Tour, Culture, Historical Sites, Fine Dining & Wine
This was our first trip using Zicasso and the experience could not have turned out better.
First, the agents that they recommended were attentive and experienced in their efforts to determine what we wanted out of our trip and to make it happen to meet our expectations. The most difficult part of the planning process was having to make a choice of which agent to choose. They were both excellent in their planning and their proposals.
We chose a travel designer at this travel agency to be our agent and we really needed his expertise to make this trip happen without a problem. It was planned for the spring of 2020, but of course the Covid 19 pandemic changed everything. Our agent was there with us throughout the complete experience. We finally were able to complete our two-week tour of Spain this September into October. It was as stress-free as traveling could possibly be. He was in constant contact with us to make sure our transportation, guides, hotel, and dining experiences happened without any problems.
Would I use the travel agency as my agent again? Absolutely, our travel designer is a consummate professional who has earned my complete trust.
Would I use Zicasso again? Absolutely, they not only recommend two agents, but they also assign a contact person at Zicasso to offer help and guidance in the selection process. Once your choice has been made they continue to be in contact with you to make sure that you have an additional resource during your planning process.
I have again used Zicasso to plan a graduation trip to Italy for my granddaughter in 2022. I cannot offer a greater recommendation for a company than to be a repeat customer.
Spain Travel Review: Luxury Family Vacation, Costa Brava, Barcelona, Flamenco Show
Luxury Trip to Spain Review: Concert at Casa Batllo, Antoni Gaudi Tour, Winery Tours, Dance, Food & Architecture
We have worked with many excellent agents through Zicasso but the owner of this travel company stands out above the others. She helped plan our trip 2 years ago which had to be cancelled due to COVID, and has been in steady contact with us ever since to make our fantastic trip to Spain this spring. The owner set us up with an app, which contained our itinerary, online tickets for transportation and activities, and sightseeing and dining recommendations for each location. She provided us with a phone upon arrival with another app to facilitate communication and answer any questions we might have. The owner always responded immediately to any texts we sent. Her hotel recommendations were exceptional-we loved each one! Our guides were extraordinary-extremely knowledgeable and friendly, and provided us with so much information about the local sites and culture. The owner arranged for two VIP winery experiences which were truly amazing! The owner set up our tours and transportation both with paper tickets in our packet and online in our app. She recommended an event at Batilo’ House with a rooftop concert and what a special night that was! The owner provided excellent recommendations, top notch personal service, and we consider her a friend now. Kathy H
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