Lalo's Travel Agency
Based on 48 reviews
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Zicasso's travel agent was absolutely outstanding in handling our recent trip to Spain. Planning, communication, and execution were everything we could expect. He listened to us, understood the nuances of our thinking, and provided a plan that fulfilled our hopes (including making last-minute schedule changes that we needed).
Everything went exactly according to plan … the drivers were professional and on time, the guides were extraordinarily knowledgeable, and the hotels and train tickets were all as promised. His use of the "trip plans'' app provided real-time information for everything. We'd recommend our travel team to our best friends without hesitation. Five stars.
Manlio's Travel Agency
Based on 102 reviews
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Our experience with Zicasso’s tour operator couldn't have gone more smoothly. From the first detail to the last, everything was perfect.
The hotel accommodations were fantastic and exactly as described in the itinerary. The private tour structure was our favorite part of the trip, with tour guides who were very knowledgeable about each region we were in. Each guide was friendly and had great recommendations about the area. It was great to have a built-in photographer too!
Booking with our travel company and travel planner was very easy. We felt like each of our requests was met when crafting our itinerary, and the attention to detail was very thorough.
Antonio's Travel Agency
Based on 204 reviews
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This travel company and Antonio really listened to what we wanted from our trip. And they delivered exactly the trip we wanted! Very professional, very thorough, very experienced at what they do. There was one mishap along the way with a transfer but the lengthy and complicated trip otherwise was flawless. We had a wonderful time!!
Ana's Travel Agency
Based on 295 reviews
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My hubby and I had a fabulous time in Spain, with good weather and good guides.
Our Zicasso travel agent and her team were excellent in planning this trip for us. As we had been to certain parts of Spain before, our plan was to go down south. Our agent planned it so well, with great and knowledgeable guides throughout our trip to Seville, Córdoba, Ronda, and Granada.
The hotels were all in good and central locations. We particularly liked the hotels in Seville and Madrid. With our agent’s help, our rooms were upgraded.
Jorge's Travel Agency
Based on 28 reviews
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I worked with our travel agent for my trip to Spain. He prepared an itinerary for us which was perfect, with all the places we intended to travel. I loved that he was flexible in working with us on a final itinerary that met our expectations.
Our travel agent was available every step of the way, advising of any changes by tour agencies or in transportation, which gave us peace of mind during our entire trip.
The tour agencies were exceptional and knowledgeable about all the places we visited.
The private transportation worked out well. All drivers were accommodating and helpful with our luggage.
The hotels were all central and within our budget.
Overall, I would not hesitate to recommend our travel company to anyone looking for a special experience in Spain.
I know that when the opportunity comes I will use our travel company again. I have already recommended his services to friends and family planning to visit Spain.
Javier's Travel Agency
Based on 123 reviews
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Our family of four, with two teenage boys, had an incredible vacation in Spain, thanks in large part to our Zicasso travel agent’s expertise and outstanding customer service. He and I collaborated closely to plan a trip we thought the family would enjoy.
We spent nine days exploring Barcelona and Madrid, with two memorable day trips to Costa Brava and Segovia. Despite the packed itinerary, our agent’s careful planning ensured we never felt rushed or stressed. His professionalism was evident in his exceptional customer care, responsiveness, and thoughtful reminders while we were there. We particularly appreciated the app he provided, which allowed us to have each part of our itinerary right at our fingertips. It was a fantastic experience and we can't thank him enough for making it so memorable.
Samuel's Travel Agency
Based on 498 reviews
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From start to finish, we were extremely happy with all the services and communication provided by Zicasso’s tour operator. They helped us create a perfect itinerary and made sure we had continuous communication through WhatsApp during our travels. I have used Zicasso twice before for trips to Southeast Asia and Italy, and both experiences were excellent. This was also the case for our Spain trip, showing that pretty much anywhere in the world, you are put in touch with reputable travel agencies that will provide exceptional service. Our travel agent was always responsive, professional, and very committed to helping us with every aspect of our trip.
Our tour included Madrid, Granada, Sevilla, and Barcelona, with several special tours, meals, and events in each place. While in Madrid, we took a day trip to Toledo and also saw a flamenco show with dinner. We had plenty of time to tour the famous sites in Madrid, eat tapas, and do some shopping. The hotel was excellent! We decided to upgrade for a fee when we arrived to have early access to the room, and it was worth every penny. We enjoyed all of the hotels that were selected for us on this trip.
Moving between cities by train was also a relaxing and efficient way to travel in Spain. A true highlight was the tour of the Alhambra Palace in Granada, with its spectacular history and views. Sevilla was also wonderful, but hard to navigate as we visited during Semana Santa and several streets were closed (and there were crowds of thousands) for the holy processions. It was very special to get to see the processions, but not ideal for touring the city.
We ended our trip in Barcelona and loved a special group cooking class arranged by our tour operator, and also a day trip to Montserrat. It was my daughter's birthday and our travel agent and her team helped us book a dinner reservation at a wonderful restaurant to celebrate. They also helped us with a dinner reservation for one of our nights in Madrid.
All of our transportation between trains/hotels/airports and cities was excellent, with very nice drivers and luxury vehicles!
Thank you to all of the tour operator’s staff and service providers for making our trip so special. We highly recommend the company for your trip to Spain.
Emily's Travel Agency
Based on 112 reviews
Destinations:
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It is now more than a week since Lillian and I returned from our wonderful trip to Spain. I wanted to tell you that the trip was fantastic and the responsiveness of your travel company throughout was amazing. If ever we had a question or needed some help, the team was always available. The WhatsApp group worked perfectly and I literally never had to wait more than five minutes to get a response. Let me discuss the different aspects of the trip.
First, the guides were uniformly excellent, some, of course, better than others. They were always on time and very knowledgeable of the subject matter, the places, and the history. We felt very comfortable with them and indeed felt so close to some of them that we invited them to visit us in Boston if they are ever in that part of the US. We maximized the touring opportunities and were able to get to just about everything that was on our list. They also shared some of their personal stories, which proved to be quite meaningful as we heard about their Jewish connections and their interest in the history of the Jews in Spain.
Second, the accommodations were very good. I would say the place we stayed at in Madrid was our least favorite. It was in a great location, but the room was very small and there were very few “surfaces” to put things down on. We were pleased that for breakfast, every hotel had gluten-free bread for us. All of the hotels did a good job on breakfast. The staff were very accommodating. The hotel room in Barcelona was a bit larger and more comfortable. The staff were also very accommodating. The last two hotels we stayed at were spectacular. The one in Seville was just so beautifully laid out and the room was so elegant and detail oriented. It’s too bad we were only there for one night. The other hotel was extraordinary. The location and room rivaled the previous hotel and the gardens were just incredible. Also, we were so close to the Alhambra. The views from the room and the lunch option outside on the terrace were just wonderful.
The drivers were excellent and always on time. They did a great job and we were never rushed getting to sites or taking our time there.
The development of the itinerary was a cooperative process and our agents were always available and willing to make changes if we expressed interest in doing something that was not planned (like having a walking tour in Barcelona on a Saturday afternoon).
The following are suggestions that could have improved the trip a bit. These are not meant to be criticisms. Rather, looking back, they might have been nice.
When we arrived in Madrid and went into our room for the first time, it would have been nice to have a welcome package waiting for us with some info on the area in which we were staying, the plans for the next day, and perhaps a bottle of wine. I had sort of expected something like that.
I think a guide for the Prado would have been useful. It was a little confusing finding our way around and a guide could have provided some commentary on the paintings there.
For us, it might have been useful to have a little background on the shops and stores worth visiting in Madrid and Barcelona, and make some time for that. (We didn’t ask for this, but now it seems it would have been useful.)
Since we have returned, we have continually sung the praises of the trip and the various features you provided. It was a trip in which there was no tension about finding places, getting to places, and moving from place to place. Everything was organized beautifully. In fact, a friend just told me that because of our recommendation, she has been in touch with Zicasso for a trip she and her husband are planning for September to Austria and Berlin.
Thanks again for all the work that was put in for this trip.
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