First of all I want to say that Ana and Patricia; the travel company were wonderful to work with. From the moment they reached out to us we felt confident this would be a wonderful trip. They were knowledgeable in the areas that we wanted to visit, and so helpful in suggesting and arranging the tours that we wanted to go on. The accommodations they recommended were perfect! They were immediately available whenever we had a question or concern during the trip. Small details we had not considered were taken care of… Amazing! Every one of the tour guides we had was knowledgeable in the area that we went to and were friendly and funny. We often had back to back tours with the same guide and that created a level of comfort and casualness that really gave the experiences a easy-going feel.Show More
Our family had a wonderful trip to Spain in late May and Early June 2022. Lalo from our travel agency was extremely kind, helpful and patient as we worked together to define an itinerary for our family. He provided great insight as we considered the specific cities we wanted to visit and made good recommendations based on taking the time to get to know us and our interests. He always followed up very quickly on any actions he took and emailed or texted the information back to us. In addition, Lalo was a tremendous help when two of our family members surprisingly tested positive for COVID and we could not return to the U.S. as planned. Lalo helped us extend our trip by a few days, found us a hotel (when all hotels in the city were sold out) and arranged for us to get additional COVID tests a few days later and new transportation to the airport. He took the time to make sure we were well taken care of, even though our itinerary with our travel agency was technically complete. Lalo did not request any additional fees for these extra services.I would highly recommend Lalo and this travel company for anyone considering a trip to Spain or Portugal. Having someone who is a local (based in Madrid) with great knowledge of the country definitely beats a company based in the U.S. (or another home country) who may have visited Spain a few times.Thank you again, Lalo - - we loved your country and hope to return to visit northern Spain next time!Show More
Outstanding!!!!! We couldn't have been happier with both the planning process to make sure we customized our trip to my families needs as well as the trip itself. Every hotel, every tour guide, and even transfers/drivers exceeded my expectations. I often feel lost in a new city but Manlio planned introductory walking/food tours in each city that let us truly enjoy every part of the trip vs. us trying to work things out on our own.Show More
Positives:- Experiences were more than we had hoped for- Transfers/drivers were always on time and very helpful- Tour guides were very experienced, communicated very well, and provided unique insights for each site- Hotel accommodations were wonderful and centrally located for us to explore on our own- When Royal Palace was closed due to an event, it was proposed to do all of the activities on the next day (day before departure). We weren't comfortable with that so instead, we kept the original time for the tour and viewed the Prado museum instead. Flexibility allowed us to learn and see new things without cramming everything in the last day.- Liked that were were based in a single location for a couple of days before moving to a new hotelOpportunities for improvement:- Agenda communication - During Douro Valley trip (absolutely beautiful), by the time we got there and took the winery tour, we were late to lunch. Lunch went long (very slow service) which then prevented us from taking the river cruise because the driver told us we needed to leave by 5 PM. Either poor planning or slow service. Disappointed we missed this cruise but the winery/wine was excellent. Lunch was probably the worst lunch we had on the whole trip.- Small point but in the paperwork, we were told we would be notified 24 hours in advance of who the driver was, etc. and this usually took place 12 hours before. Just say 12 hours and don't set up the expectation for 24 hours.Show More
Our travel agency planned a phenomenal trip for our family of 9 ranging in age from 12 to 75. The itinerary included something for everyone. The guides were all outstanding(with one exception) - very knowledgeable and always willing to answer our questions. Our accommodations were excellent and hotel staff very accommodating at all hotels. Vans were roomy and comfortable and drivers were punctual, courteous and accommodating.Show More
Javier at our travel agency was superb. He listened well to the initial outline of what we hoped to do. He was thoughtful and thorough in preparing an initial itinerary.He was remarkably patient in making the many, many adjustments I requested along the way.He took care of so many details large and small that eliminated a lot of the stress of planning and executing a whirlwind trip to Spain. Finding the right hotels, the right restaurants, making reservations for restaurants, updating changes in the reservations, finding exciting and interesting guides and day tours and adventures along the way, arranging transportation between cities and within cities. He handled it all with patience and an excellent attention to detail. He found outstanding hotels that fit our style located in great spots in each of the cities we visited (Madrid, Sevilla, Granada and Barcelona), and we had terrific meals and what we felt was a very authentically Spanish experience. We felt like we understood Spain when we finished… the history, the culture, the people, the food and the lifestyle. Fantastico!!!Thank you for spoiling us Javier and giving us every bit of the experience we hoped for!!!Show More
First of all I love your company and have referred dozens of people. Our travel agency were A+ Raquel worked closely with me during the itineraries set up process then followed up as we got closer to the date. What I was most impressed about was her constant contact during the trip reminding us of our next days activities. Even though I’m an avid traveler and use apps to document everything it was nice to have her sending the reminders. We encountered one discrepancy on our trip and she quickly resolved it. I had a wonderful time in Spain and it was the highlight of my 18 day trip to Europe. The attention to detail and phenomenal customer service and reliability was exceptional!Show More
Overall, we were quite satisfied. There were a few things that perhaps could’ve been better which is probably always the case.The booklet that was mailed to the house was quite helpful however, the itinerary perhaps could’ve been laid out in a way that was a little easier to follow. It required going through the book ahead of time and making my own list in order to be able to keep track of everything on my iPhone calendar. The times and dates of all the important things we need to keep track was all in the guidebook and there was just not a overall summary or list of exactly when we needed to be such and such time on such and such date. The tour guides were all fantastic.I did not understand the toll roads that well. The directions were in Spanish and I was not sure which que/line I was supposed to go in. When I got there I was not sure what I was supposed to do. One time I got in a line which evidently wad only for certain people/cars and had to back up and the car in back of me got very angry that I was in that line. I guess that line was for “season-ticket holders”. The accommodations we’re all to our liking. They all included breakfast which was very helpful and highly recommended.Show More
Show more agents
Vacation Review: Spain Luxury Tour, La Sagrada Família, Local Cuisine, 15-Days Trip
Recently visited Spain for 15 days and Zicasso lined us up with a travel agency in Spain. In 45 years of traveling extensively, this agency has been hands down the best travel agency we have ever dealt with. After going over every aspect of the trip and our desires our travel designer put together a perfect trip that we will never forget. Every hotel, guide and driver were top notch. With a 2 week vacation with scores of details there was not a single ball dropped. I would enthusiastically recommend Zicasso and the travel agency.
Luxury Spain Travel Review: Barcelona, Sevilla, Madrid, Granada, Arcos de la Frontera, Antequera, 16-Day Trip
Spain Family Trip Review: Granada, Sevilla, Winery Visits, Flamenco Show, Beach
Luxury Trip to Spain Review: Concert at Casa Batllo, Antoni Gaudi Tour, Winery Tours, Dance, Food & Architecture
We have worked with many excellent agents through Zicasso but the owner of this travel company stands out above the others. She helped plan our trip 2 years ago which had to be cancelled due to COVID, and has been in steady contact with us ever since to make our fantastic trip to Spain this spring. The owner set us up with an app, which contained our itinerary, online tickets for transportation and activities, and sightseeing and dining recommendations for each location. She provided us with a phone upon arrival with another app to facilitate communication and answer any questions we might have. The owner always responded immediately to any texts we sent. Her hotel recommendations were exceptional-we loved each one! Our guides were extraordinary-extremely knowledgeable and friendly, and provided us with so much information about the local sites and culture. The owner arranged for two VIP winery experiences which were truly amazing! The owner set up our tours and transportation both with paper tickets in our packet and online in our app. She recommended an event at Batilo’ House with a rooftop concert and what a special night that was! The owner provided excellent recommendations, top notch personal service, and we consider her a friend now. Kathy H
Spain Travel Review: Luxury Family Vacation, Costa Brava, Barcelona, Flamenco Show
Luxury Spain Family Travel Review: Mallorca, Granada, Sevilla, Toledo, Alhambra, Catamaran Trip, Sacromonte Quarter, Caves
Luxury Solo Trip to Portugal & Spain Travel Review: Douro Valley, Bilbao, Barcelona, Faro
Travel Review: 10 Days in Spain
Spain Vacation Review: Andalusia, Tapas & Flamenco Tour, History
Our 7-day holiday in the Andalusia was absolutely rewarding in so many ways. Rosa of our travel agency was very easy to work with. We had our itinerary changed several times till it was to our satisfaction. Rosa provided valuable suggestions and alternatives. She was able to customize our trip that included wonderful stays at character hotels, enlightening side trips, and informative walking tours. The transportation was top notch and always punctual. The local tour guides that Rosa arranged for us were all very knowledgeable, courteous and accommodating. We are planning to visit northern Spain in the near future and will not hesitate to ask Rosa to organize.
Spain Travel Review: Madrid, Sevilla, Granada, Barcelona, Toledo, Cordoba, Wine & Tapas Tour, 8-Night Trip
Javier at our travel agency was superb.
He listened well to the initial outline of what we hoped to do. He was thoughtful and thorough in preparing an initial itinerary.He was remarkably patient in making the many, many adjustments I requested along the way.
He took care of so many details large and small that eliminated a lot of the stress of planning and executing a whirlwind trip to Spain. Finding the right hotels, the right restaurants, making reservations for restaurants, updating changes in the reservations, finding exciting and interesting guides and day tours and adventures along the way, arranging transportation between cities and within cities. He handled it all with patience and an excellent attention to detail. He found outstanding hotels that fit our style located in great spots in each of the cities we visited (Madrid, Sevilla, Granada and Barcelona), and we had terrific meals and what we felt was a very authentically Spanish experience. We felt like we understood Spain when we finished… the history, the culture, the people, the food and the lifestyle. Fantastico!!!Thank you for spoiling us Javier and giving us every bit of the experience we hoped for!!!