Asia Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Scott in Japan

Scott's Travel Agency

4.9

 Based on 59 reviews

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See Scott's profile

Destinations:

country flag
Japan

Verified Review

Bess U.
Submitted on 12.6.2019

Our family enjoyed our trip to Japan immensely!  The trip planner did a wonderful job of getting our trip together and after a couple of times of tweaking the schedule, it was so much fun and enjoyable.  We had a few days of rain, expected during late fall, and a minor earthquake in Tokyo, which is common...so much to experience in all different ways!!  We travelled through Tokyo, Hakone, Kyoto and Hiroshima in about 2 weeks.  Upon arrival, our guide directed us to purchase our Suica card at the airport, to avoid the fee if purchased elsewhere.  Tokyo, the first days, we explored on our own.  Hakone, Akiko, was a knowledgeable and entertaining guide!  Though it was foggy and rainy, we had a nice time in Hakone!  Kyoto, with our guide was a lot of fun.  We spent 4 days there and covered a lot of areas.  Shigaraki, was an experience to see so many pottery and raccoon pottery! Uji, very scenic and pretty along the Hozu River cruise and fall colors with temples.  Tea ceremony was educational and an experience!! Kiyomizu Temple area, my favorite!!  Hiroshima, on our own & the hotel was great!!  Stayed at the hotel at the station - very convenient next to the station and loads of food and restaurants. Really appreciated The planner putting the tour together, hotels and trains, along with the wonderful guides we had!Thank you!!  Doo mo arigato!!  Thank you, Zicasso!!

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Travel agent Alex in Japan office

Alex's Travel Agency

5.0

 Based on 43 reviews

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Destinations:

country flag
Japan

Verified Review

Ken M.
Submitted on 12.23.2019

The travel planner and I worked on our trip (9 days to Kyoto, Nara and Toyko) for months before we left. I changed the itinerary several times and the planner was very patient and accommodating.The trip went off without a hitch, everything was perfect and as advertised. We had two guides, our guide in Kyoto and our guide in Toyko who spoke very good English and were a pleasure to be with. They were very nice, knowledgeable and fun to tour with.The hotels we stayed a were 4 to 5 star and were great, the meals that were set up for us were great (best sushi in Toyko I ever had).My son who traveled with me got sick during the trip and our travel planner was communicating with us twice a day on how he was doing and offering to help anyway he could. He was very concerned.The planner's follow-up is excellent, for me that's really important. Through out the whole process from beginning to end his response time was amazing.Our planner gave us a hot spot wifi device to use for free for our entire trip, it was a great amenity as we could text, email and google while we were touring. Little amenities like that can make or break a trip.For anybody traveling Japan the language is a real problem unless you speak Japanese, not many English speaking people. I would strongly recommend having a guide to make your trip more pleasant.  Overall our travel planner gets a 5 star rating from both my son and I. He was terrific.One last thing, I've traveled a lot over the last 30 years and been to just about everywhere including Antartica, Madagascar and the Arctic, Japan is a very safe and cool country to visit. I always do private tours and I put the planner's company at the very top for detail, price and planning. Trust me he's well worth the investment.

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Travel agent Allison in Sri Lanka

Allison's Travel Agency

4.8

 Based on 19 reviews

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See Allison's profile

Destinations:

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Bhutan
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India
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Nepal
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Sri Lanka

Verified Review

Cheryl G.
Submitted on 2.10.2020

This travel company provided us with an amazing trip 38 day trip to India. The travel agent met with us several times to tailor the trip to our interests. She provide a personal touch that we have not experienced with most other travel agents. We had some really unique experiences. Our trip took us north and south with, for the most part, excellent guides. Our drivers were exceptional and we really felt well cared for. I would not hesitate to recommend the travel company.

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Travel agent Jay in India

Jay's Travel Agency

4.8

 Based on 242 reviews

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See Jay's profile

Destinations:

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Bhutan
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India
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Maldives
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Nepal
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Sri Lanka

Verified Review

Jessica M.
Submitted on 9.20.2021

Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!Some things that could use improvement: Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication. We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal. During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.

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Travel agent Carl in Japan office

Carl's Travel Agency

5.0

 Based on 32 reviews

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See Carl's profile

Destinations:

country flag
Japan

Verified Review

Azarmeen P.
Submitted on 1.12.2020

This travel company created a meticulously planned trip that allowed us an authentic insight into Japan, its people and culture. The travel company is particularly adept at giving its clients an insiders look into Japan. They spent time in finding the best people who represent the local art and culture and ensured that we were able to have hands-on, immersive experiences that resonated with us and that we will remember. I was most impressed by the fact that unbidden, the travel planner and his team took time to curate a list of bakeries and confectionaries and their specialties because they knew that was an interest and passion that I have.While everything that they had planned worked like clockwork the few things with which we were not completely happy were changed with alacrity. It should be noted that after our first full day with our guide it was clear to us that we had enjoyed everything except our guide's company. The travel company promptly made changes and provided a refund as well! We also did not like our hotel in Tokyo (we had requested to stay at this hotel- the planner did not recommend it). Despite it being a busy time, this travel company found us an alternative hotel that we loved. This company is extremely responsive and adaptable if you need changes made during your trip; a real advantage of using local travel agency like this one over US based ones.

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Travel agent Himanthi in Japan

Himanthi's Travel Agency

See Himanthi's profile

Destinations:

country flag
Japan
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Maldives
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Sri Lanka

Agency Description

Our company specializes in designing custom trips for discerning travelers interested in Japan, Sri Lanka, and the Maldives. Our extensive expertise and in-depth knowledge provide our travelers with unique insights and personal knowledge to craft unique tours guided by their travel preferences, desires, and needs. Your personalized trip will be curated and created to perfection with us. We understand that Asia’s call is growing stronger, so you can put our expertise to good use as you heed that call.
Travel agent Suzie in Indonesia

Suzie's Travel Agency

4.7

 Based on 148 reviews

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See Suzie's profile

Destinations:

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Bali / Indonesia
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Cambodia
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Japan
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Thailand
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Vietnam

Verified Review

Monica W.
Submitted on 1.29.2022

First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!

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Travel agent Charlotte in Kyoto

Charlotte's Travel Agency

4.8

 Based on 26 reviews

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See Charlotte's profile

Destinations:

country flag
China
country flag
Japan

Verified Review

Shari S.
Submitted on 10.29.2019

Our trip to Japan proved to be a wonderful experience thanks to Zicasso and this tour company who helped us craft a trip of our preferences along with their recommendations.    We worked with a travel planner who seemed to understand the kind of trip we imagined, some structure with flexibility and freedoms to explore on our own.  Our planner was always available and open to our interests.Every lodging was the level we hoped for, clean, great location, culturally interesting and authentic with great staff.  Our guides were so delightful, informative, friendly and so helpful.  We remember each one fondly with a grateful heart. We even experienced a typhoon in Tokyo!  Though a typhoon was not on our list, the company and their contacts in Japan took excellent care of us. Timely communication and immediate execution allowed us to continue our travel with minimal disruption and a sense that "someone" knew our situation.  We unfortunately missed seeing Mt. Fuji and the Hakone area, which could not be avoided due to the severe damage in the area due to Typhoon Hagibis.  But our adapted tour gave us opportunities in Tokyo and Kanazawa that enriched our trip.  This is our second trip with Zicasso, and it proved as smooth and wonderful as our first (S. Africa).I encourage anyone looking to travel to Japan or any other place Zicasso offers to feel confident they will receive the trip they desire.  Thank you!

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Featured Reviews

Sri Lanka & Maldives Travel Review: Luxury 10-Day Vacation Tour

JB

Julia B.
Feb 02, 2022
In this pandemic time, using a good travel agent is worth it, and I was very grateful to have the help of the travel designer and his team. I had initially planned this trip in 2019 for 2020 travel, so it was a thrill to finally embark on this trip! Sri Lanka in particular is not a terribly easy place to visit during COVID, and I had a lot of difficulty submitting all the necessary paperwork to get my visa and health declaration set. My travel designer was incredibly responsive and helpful with all the paperwork, and I was able to have peace of mind that everything would be arranged and organized.

Sri Lanka Travel Review: Safari, Cooking with Local Family, Photo Shoot, Solo Tour

CH

Chrishona H.
Feb 16, 2022
Very professional with a personal touch. The itinerary was amazing and was tailored specifically for my needs. They even added in special things to help me celebrate my bday. As a solo traveler, I felt safe and supported by my travel guide the entire trip. I didn't have to think or worry about anything logistically. I was able to focus on enjoying myself. I learned so much about Sri Lanka and had an amazing time.

Sri Lanka & Maldives Travel Review: Luxury 2-Week Tour of Colombo, Kandy, Yala, Dambulla, Nuwara Eliya

JM

Jessica M.
Sep 20, 2021

Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!

Some things that could use improvement: 

Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication. 

We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal. 

During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.

Luxury India & Maldives Travel Agent Review: One Week Tour

SB

Soumya B.
Dec 21, 2021
This travel company is a great travel partner and a great find for me during my December 2021 India visit. I received the utmost detail and care in tier travel planning including their signature “receive & drop off” at each location and expediting quick passage to each destination. I highly recommend them for personal and corporate visits. I will use them again and again for the level of service they displayed during my current trip.

Travel Review: Solo Nepal Vacation, 2-Week Trip

JD

Jonathan D.
Mar 18, 2022
Perfect in every way. Very detailed and easy to deal with. 

Africa & Asia Travel Review: Egypt, Jordan, & Kenya Luxury Trip, Petra, Nile River Cruise, African Safari

JD

Jim D.
Mar 06, 2022
Our 3+ week trip to Jordan, Egypt and Kenya was absolutely fabulous. All of the arrangements went off without a hitch, the drivers and guides and airport representatives were all fantastic. The hotels and Nile river cruise ship that our travel designer picked were wonderful. So, if the trip had gone off this well when we first had it scheduled then the travel company deserved 5 stars. But, it turns out we had to postpone the trip from October 2021 to February 2022 and the designer was there to make that happen seamlessly. And then there were the issues with Covid and each country's requirement to get tested. Again, our travel designer was there helping us to understand what was needed and to have arrangements made so that getting tested happened with minimal disruption to our trip but also timely given different country requirements. Finally, throughout the initial booking, and then rebooking, and then as the trip approached the designer was always available and provided timely responses to all of our inquiries. So, my wife and I recommend the travel company whole-heartedly without any reservations at all. 

Luxury Trip to India Travel Review: State of Rajasthan, 6-Day Tour

KV

Kannan V.
Mar 23, 2022
The travel planner and his team were a pleasure to work with and went out of their way to help my family and me during our trip to Rajasthan. They were very responsive to last minute changes required by us due to unforeseen circumstances. Highly recommend working with the team at this travel company. 

Maldives Travel Review: Luxury One-Week Vacation

CM

Cullen M.
Jul 20, 2021
The trip was amazing and our travel planner did an amazing job coordinating everything, especially given the circumstances with COVID this past year.

Luxury Trip to India Travel Review: Rishikesh, Kolkata, Varanasi, Ganges River Boat Ride, Temples

MN

manasi n.
Mar 06, 2022
Excellent planning and support. We had to change itinerary many time due to changing COVID situations but they were very helpful in accommodating our requests. Very prompt in communications. Throughout the trip we had excellent drivers, pick ups and tour guides .We have travelled a lot and all over the world and We can say this was one of the best services we had. Highly recommend them.

India & Nepal Solo Vacation Review: Varanasi, Everest Region of Himalayan Mountains

CA

Clay A.
Feb 18, 2020

It was an incredible two weeks in India and Nepal and it wouldn't have been possible without the unparalleled attention to detail provided by this travel agency. I worked directly with my travel planner regarding my itinerary and he provided many ideas and suggestions to customize my trip based on the criteria I provided. 

My planner was available to me during the entire trip and was in contact with me to make sure all my expectations were being met. Unexpected weather caused some delays but the planner made sure that all the changes were seamless. My guides and drivers were all very professional. They were also very patient as I am a very avid photographer and take more pictures than the average person. 

I would highly recommend this agency to my family and friends and I will be using the agency again on my next adventure to India and Bhutan.

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