Asia Travel Agents & Reviews

My trip to Bhutan was amazing. The moment I talked to Allison from this travel company, I was very comfortable, she made me feel very at ease though it took 2 1/2 years for the trip to happen. I was always updated with what's going on. Allison took care of everything, she made me feel relax and has lots of knowledge regarding the Bhutan which helps me a lot. The trip was very organized. They made me feel like a family. Always concerns about my safety, accommodations and making sure I am having a great time.

Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!Some things that could use improvement: Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication. We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal. During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.

Outstanding trip and itinerary.  We initially booked our trip to Japan in 2020 for 2021, expecting the impact of Covid to have passed.  We ended up having to postpone due to the closure of the Japanese border and rescheduling for 2022.  Our tour company stuck with us, fine tuning our itinerary and helping us through the ERFS/visa program, (now not needed as Japan fully opened October 11, 2022).  The attention to detail and planning that went into our trip was exceptional, resulting in a flawless experience.  All our guides were wonderful and made a what would have been great trip truly awesome.

The travel planner and I worked on our trip (9 days to Kyoto, Nara and Toyko) for months before we left. I changed the itinerary several times and the planner was very patient and accommodating.The trip went off without a hitch, everything was perfect and as advertised. We had two guides, our guide in Kyoto and our guide in Toyko who spoke very good English and were a pleasure to be with. They were very nice, knowledgeable and fun to tour with.The hotels we stayed a were 4 to 5 star and were great, the meals that were set up for us were great (best sushi in Toyko I ever had).My son who traveled with me got sick during the trip and our travel planner was communicating with us twice a day on how he was doing and offering to help anyway he could. He was very concerned.The planner's follow-up is excellent, for me that's really important. Through out the whole process from beginning to end his response time was amazing.Our planner gave us a hot spot wifi device to use for free for our entire trip, it was a great amenity as we could text, email and google while we were touring. Little amenities like that can make or break a trip.For anybody traveling Japan the language is a real problem unless you speak Japanese, not many English speaking people. I would strongly recommend having a guide to make your trip more pleasant.  Overall our travel planner gets a 5 star rating from both my son and I. He was terrific.One last thing, I've traveled a lot over the last 30 years and been to just about everywhere including Antartica, Madagascar and the Arctic, Japan is a very safe and cool country to visit. I always do private tours and I put the planner's company at the very top for detail, price and planning. Trust me he's well worth the investment.

First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!

Our travel company was wonderful. This is the second time we have started with Zicasso and on both occasions, we have been 100 percent pleased. Charlotte (owner of this travel agency) wrote a very comprehensive itinerary and provided private guides at each location per our request. She worked in conjunction with a Japan travel agency which, at the time we started our planning, the integration of a US agency and a Japan agency was required. We found that the two agencies meshed extremely well. The hotel selection was great. We requested hotels with a Japanese flavor rather than the standard commercial hotels common world-wide and we were very happy. Our guides met us each morning at the hotel and stayed with us the entire day. Each of them was totally versed on the area and went way above and beyond just touring us. For example, they would help us with restaurant selection and then take pictures of the restaurant and help us with the menu since we are unable to speak Japanese. They had pertinent pictures and maps for us and stayed right by our side. We rated each of our guides as a 12/10. They not only were concerned with what we saw but how we were doing and asked if we needed to eat, to stop for a bit, etc. Their human compassion blended with their knowledge of the area was beyond amazing. Both our agent from the Japan agency and Charlotte from this travel company stayed in close contact with us throughout the trip also. We never felt alone.  Japan has been on our important list of must see places. We spent 14 days in this fabulous country and now have lifelong positive memories that were made possible by this travel team. Janet J.  

Excellent trip to unique countries!    The travel company did an exceptional job setting up our visits and places to see.  The guides were all superb and provided outstanding support for our trips.    The travel company (Ambrose and Irene) worked with us to set up the journey of a lifetime.   They communicated with us and assisted us with all travel documents and stayed in touch with us throughout the visits.   We even met Ambrose and Irene in Singapore and enjoyed our time with them.  They genuinely care about their clients and are experts on Asia.   

This Japan travel company planned a great tour of the Kansai Region of Japan for my wife and me. Jeff, our travel agent, planned an interesting and reasonably stress free, six day vacation featuring Osaka, Kyoto, and Koyasan. He designed the trip to focus on the culture and beauty of the region and provided ample instructions and written guides prior to our arrival.  The highlight of the trip was our tour guide/in country contact who not only showed us around Osaka and Kyoto, but also ensured we had a clear understanding of the sometimes confusing public transportation system. She even went out of her way to make last minute adjustments to our train tickets to best accommodate our preferences. Japan can be an intimidating country in which to travel, and I highly recommend this tour company for your Japan travel needs if you want to make the most of your vacation.