Asia Travel Agents & Reviews

We had a great time in Taiwan. The travel company suggested a few experiences that I would not have thought of and they turned out great (e.g., boba-making class, tea picking/making experience). Our driver/tour guide was also great... very courteous, knowledgeable, and a good driver. He was also very flexible with the itinerary and offered to drive and wait for us while we went shopping, even though I'm pretty sure it was later than when he was supposed to work. It was also nice that he was our tour guide in Taichung and Taipei.

As a family of four with a deep passion for travel, visiting Japan had been on our bucket list for years, and this year, we indulged ourselves with a Zicasso trip. It was nothing short of magical!

From the very start, the planning process was thoughtful and personalized, and the detailed preparation we received before our departure made us feel confident and excited.

Once we arrived, every part of the trip felt curated with care to our needs and family interests, with our personal highlight the origami experience our son had been dreaming about!

From biking through the vibrant streets of Tokyo to soaking in the beauty of the bamboo forest in Arashiyama to walking through the living history of Kyoto or admiring the Osaka Castle, every day of the trip was unique!

A special thank you to the Zicasso travel company's entire team, who were always just a message away. When we had to adjust cities and accommodations due to our flight schedule mid-trip, our travel specialist stepped in with calm and expert support, turning what could have been a stressful situation into a smooth transition. We truly felt cared for every step of the way.

Whether it was indulging in sushi at nearly every turn, embracing our inner geeks at Nintendo World (not even the rain could stop us!), or simply being present in the magic that is Japan, this Zicasso trip was unforgettable!

I communicated with Zicasso’s travel agent pre-pandemic as we originally planned the Japan trip for summer 2020. After a long time, I reached out to Zicasso again and the local travel agents were booked. The only one available was none other than the agent I had contacted initially. I knew it would be easier as we had a sample travel itinerary from 2020. I just had to notify him that we were now traveling with my dad and stepmom. He easily accepted the challenge and I am happy I chose him again. He was attentive and conscientious about our needs and wants. He was flexible and did not mind my multiple questions throughout the process, even up to the last minute. He promised we would be taken care of each step of the way and, yes, he did deliver. The payment process was very easy. Everything regarding what to expect was laid out in the plan.

Our guide from NRT airport to Tokyo Shibuya waited for us despite the long immigration queue. It took over an hour to clear customs and immigration. I was nervous as the train departure time was approaching. The guide didn’t leave. She patiently waited for us and got us on the train, with resting time to spare. The taxi ride to the hotel and the stay were excellent and efficient.

On the way to the Shibuya station and the Kyoto bullet train, our guide waited for us to cross the Shibuya crossing for the very first time. She showed us where to buy snacks and food for the trip, and let us choose ekiben.

Our travel agent met us at Kyoto station. It was great to meet him. We did not even have to look, he was right outside the train door and even recognized us. He gave us an excellent history of the places we visited.

Our guide for the Arashiyama area gave us enough time to go to each spot. She even climbed with us to the monkey park and generously bought the peanuts for my daughter to feed the monkeys.

Our guide for Osaka and Nara saved us money on train rides. He was efficient and fun. He gave excellent recommendations for food and sake, and where to buy tea and a calligraphy paintbrush handcrafted in Japan. He took us to experience traditional sushi. My dad liked it very much!

The guide who picked us up from Tokyo station showed us the Meiji shrine, Harajuku, Ginza, and where to have ramen close to the hotel. She was flexible, showed us plenty of food options, accommodated what we wanted to do, and moved around the tour schedule. She was also our guide for the Tsukiji market, sushi making, Asakusa, and the Tokyo Skytree. She was always offering to help.

Another guide took us from the hotel to the airport and helped us to check in. I had trouble with my check-in luggage, but since she was there, it was fixed without a hassle. She did not leave us until all were cleared and ready to get to the security line.

All the guides were excellent, patient, flexible, and accommodating. Throughout the tours, they all asked if there was anything else we would like to do, see, eat, or buy. They were all very attentive to our needs, always offering to help my dad and stepmom, especially with the transfers from hotels to stations and back. They are both over 65. The great thing is that they are both active and kept up with us with ease.

The travel company is an amazing company, and I will definitely contact them when I travel to India again! They personalized the itinerary based on my preferences and dates. Their attention to detail was executed very well, such as the cute coffee shop or the niche boutique recommendations. All the services provided were top-notch, and our drivers and guides in each city were phenomenal. Everyone was very professional, respectful, and experienced in their role. The staff was very responsive and caring, always there for us when needed. 

I definitely recommend this travel company and wish you all the best travel experiences in India. Thank you to our travel specialist and the entire team at the travel company for making this trip very special!

We had a very interesting 18-day trip to Laos and Vietnam in February. We worked closely with our Zicasso tour operator to plan a customized trip that included a number of stops and different experiences.

We started in Laos, with the monasteries, waterfall/hiking, cooking classes in Luang Prabang, and outdoor activities in beautiful Vang Vieng (hiking, caving, and kayaking).

We spent the next 13 days in Vietnam – chaotic Hanoi; beautiful Ha Long Bay and Ninh Binh, with the fantastic limestone karsts; historic Hue, the Imperial City; picturesque Hoi An, with the serene and spectacular resort; ending up in Saigon for a day.

We had three knowledgeable guides with different personalities and backgrounds – Laos, northern Vietnam, and central Vietnam. We had interesting and detailed discussions which enhanced our understanding of the history of the region, as well as the US impact on Laos and Vietnam. Although we liked our guides, we realized they were independent contractors and did not really have any input in our day-to-day itinerary (which did have changes from the original). Although most of the changes were fine, we would have liked better communication – letting us know about the changes and options. As a result, we spent more time managing each day's itinerary with our guides to ensure we liked the next day's itinerary.

In summary, we truly liked and enjoyed our well-planned trip.

Overall, Zicasso’s travel company did a pretty good job of planning the trip. The staff were very friendly and welcoming. The spacing of the events on the itinerary was well-balanced, with a good mix of activities and free time!

The South Korea portion of our trip was flawless, with excellent guides and events planned for each day. Our local tour guides knew to change the itinerary when they noticed there was a chance to optimize timing for certain events to avoid crowds or that we were doing too many activities that were similar, which was excellent!

One point of feedback: Key transfers were missed (eg, We were expected to find our own way out of Hakone to get to the train station to Tokyo, only to find out the night before that taxis were refusing to come out to our hotel for fares because it was too far, and the hotel didn’t offer any good solutions. We were very lucky that our wonderful tour guide for Hakone offered to drive us at the last minute, otherwise we would’ve missed the train and our subsequent booked teamLab Planets and food tour in Tokyo.)