Vinh's Travel Agency
Based on 121 reviews
The overall trip was great because the country was lovely and those in the group enjoyed each other. We had many different experiences and felt like Zicasso’s travel company tried their best. Their best was a little baffling because there were a few times when they did not make the correct judgment call. Instead of rectifying the issue, they just insisted they were right. The customer service for the price we paid was not commensurate.
For example, at one point they had us in a small children's school bus with suitcases surrounding us and it wasn't until some folks strongly expressed their displeasure that the company did anything about it. We had 22 folks by the end and the company provided only one guide, which was a big mistake. As a result, we didn't get a lot of historical information about the sites. There were too many people for one person to manage well and some excursions were missed because of this. They corrected this for us in Cambodia and it made a huge difference to our experience, but we were only there for a couple of days.
Jeremiah's Travel Agency
Based on 94 reviews
Overall our trip was excellent! We had high-quality guides and we loved the private experience with different events and activities. The hotels we stayed in were fantastic! One thing that could have improved our experience would be to have a final meeting with the travel company to review the itinerary and make changes or updates, as well as get any questions answered. I also think the travel itinerary could have provided more details so we knew what to expect in terms of approximate time/length of activities, appropriate attire, and any other pertinent details.
Suzie's Travel Agency
Based on 157 reviews
Our family of four traveled to Japan, visiting Tokyo, Kyoto, and the Hakone area. The Zicasso travel agency put together great properties. We loved the locations of each and their amenities. We had excellent seats on the bullet train. Our driver and tour guide in Kyoto were outstanding!
We felt there was definitely a communication misstep with our plans for Tokyo however. Our driver/guide was very lovely, but not very definitive on what we were doing each day. We felt we had communicated with the driver and the travel company as to what we wanted to do, but for example, when we went to do our food tour of Tokyo, it was paired with a visit to the fish market. We asked if the food tour was after the market, to which our guide said yes. However, about two hours into the fish market we realized that was his idea of the food tour. There was no specific plan of what we were to try and no explanation of the items. Instead, we walked around and bought a few things we wanted to try. We shared everything as we were saving room for the food tour that really never happened. It was frustrating as we felt our guide was more of a driver and less of a guide. Communication was definitely a factor, which is why we hired the travel agency.
Han's Travel Agency
Based on 52 reviews
Our experience with this travel company was exceptional. We couldn't be happier. The process of setting an itinerary was enjoyable as our travel agency provided personal attention to ensure we planned the trip we wanted and responded quickly to several requests for changes in both location and activities. We definitely felt a connection with our representative.
Once we started the trip, our accommodations were stellar, our guide an absolute treat, and our driver kept us safe in the chaos that is Hanoi traffic. The itinerary spanned the gamut of food, culture, history, and sublime geography. The individuals we worked with from the travel company were courteous, responsive, knowledgeable, and a joy to deal with.
We are very much looking forward to another trip with them in the future.
Ambrose's Travel Agency
Based on 32 reviews
I had a fantastic trip in all four countries from day one. Five stars all the way around!
My Zicasso agent was fantastic; always patient, knowledgeable, efficient, and professional. He helped to plan an itinerary that was exactly what I hoped for and more! I would highly recommend him to others planning this type of experience.
John's Travel Agency
Based on 167 reviews
This was a very memorable trip and we enjoyed ourselves from beginning to end. This was our first trip to Southeast Asia as a family of four and each of our Zicasso guides, in Bangkok, Chiang Mai, and Phuket, was kind, thoughtful, knowledgeable, extremely helpful, and a pleasure to spend time with.
When we wanted to make adjustments to the schedule, they were accommodating and lovely. When our 25-year-old fell ill in Phuket, our guide made sure to stop by a pharmacy to help us get medicine. When my husband was unwell with a stomach ailment on our first day in Bangkok, our guide advised him to eat yogurt, which was a tremendous help. Our guide was very helpful in advising on the proper protocol in the temples and in interacting with the people in Hmong village.
Overall, I think we were well matched with our guides and they made our trip so much more enjoyable.
Allison's Travel Agency
Based on 35 reviews
Our tour operator did an excellent job of working with me to plan the trip I wanted. She had great suggestions for sites to see based on my available time. I had contact information for anyone I might need to call should there be an emergency. She checked in with me during the trip to make sure everything was going smoothly.
Ha's Travel Agency
Based on 203 reviews
I would give the trip and company 4.5 stars, but that is not an option. Overall, the trip was interesting, and we felt the program allowed us to get a good overview of both Vietnam and Cambodia. Ms. Ha at the travel agency was excellent to work with. She was very prompt in responding to our queries, helped us plan a great itinerary, and attended to glitches right away. The arrangements, especially in Vietnam, were very good, our guides were always punctual, knowledgeable about their cities, and keen to share that knowledge with enthusiasm. We appreciated the fact that in Hanoi, our guide went out of his way to help us with money exchange and pharmacy purchases and also allowed us to fit in an unscheduled visit to the Hanoi Hilton (at our expense, of course). It was also very nice to have dinner with Ha on our final day in Vietnam.
The cruise on Halong Bay was a bit disappointing. For people who do not want to kayak or swim, there were very few activities, and the ship spent a lot of time anchored rather than cruising. The rooms on board, however, were very good. All hotel choices were very good, and we would like to give a shout out to the hotel in Hoi An, which was a charming place to stay at.
We enjoyed Cambodia, but the 95+ degree heat detracted somewhat from our enjoyment and exploration of the temples in Siem Reap. Due to a mix-up with the operator in Cambodia, and despite our mentioning this to the guide, we went to all the temples in a single day, which was somewhat exhausting. Our guide was knowledgeable but seemed to go strictly by the book. Unfortunately parts of Angkor Wat were closed to tourists the first day because of the king's visit. The next day's excursion to Tonle Sap Lake and Banteay Srei temple was slower-paced and more enjoyable, and on our free third day, we rented a tuktuk and enjoyed a trip through the countryside to the Landmines Museum. Our guide in Phnom Penh was great and made recent history come alive.
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