Germany Travel Agents & Reviews

My family and I had the best experience with the Zicasso travel agent and everyone she lined up for our travels. I gave her some general information about what I was hoping to get from our vacation and what our travel style is (historical, castle views, information about the cities, etc). From switching trains to traveling to various hotels and booked excursions with private drivers, I couldn't be more pleased. Everyone was very kind and informative during our stay in Germany and my family had a fantastic vacation. I highly recommend going through this travel company for the best vacation imaginable.

I found Zicasso on an internet search for senior travel. After contacting the company regarding their proposed two-week tour of Switzerland and Austria, I received proposals from two companies within a couple of days. While the companies' proposals varied from the advertised one, I found our travel agent was the most responsive. Through an email survey, phone calls, and Zoom, he assisted me in planning a trip that met our interests, needs, and budget. Surprisingly, Zicasso was able to save us money on our air flights as well.

Our agent fulfilled his offer to contact us daily via text to ensure each step of our trip went smoothly. Even with the eight-hour time difference, he was available by phone when we landed and had difficulty locating our driver. Through a flurry of texts, the driver was located and we connected. When reserved seats on the train were required due to heavy holiday volume, he made the arrangements. The accommodations were wonderful.

Obviously, a lot of knowledgeable thought and care went into the planning. From recommendations of places not to miss to restaurant recommendations, he made it so. We were guided, but still had lots of free time and flexibility, and mainly private tours. We will plan our trips this way in the future – our agent’s excellent service and personal attention made this trip a total success.

Our trip was absolutely incredible. All the destinations were amazing; so charming and perfect for what we were looking for, which was small-town charm and to really immerse ourselves in the character and history of Germany! Rothenburg was our favorite destination, but the whole trip was incredible and so well laid out with activities.

The guides could not have been nicer or more helpful! One met us at the airport in Frankfurt and started us off with a wonderful tour of Heidelberg, really getting us into the groove. We were tired, but really enjoyed the quaintness and history of the town. From there, we went to Baden-Baden, a wonderful Belle Époque town with much to see, great shopping, and a fabulous hotel. Then, it was on and on with a tour of the Unimog Museum, a drive through the Black Forest with a visit to Lake Mummelsee, and an incredible visit to Rothenburg (a must-see). We ended with an afternoon and evening in Munich, with a walking tour of the Rathaus/town center area and, of course, a must-experience lunch in a beer hall/biergarten, and so much more. All the hotels and restaurants booked were fabulous. We cannot recommend Zicasso’s travel agency any more highly!

Zicasso’s travel agent was outstanding. He was able to tailor a trip with guides and drivers who were very knowledgeable of the regions I had an interest in seeing, especially when they included a side trip or two off the beaten track. I especially appreciated the flexibility of guides who adjusted sightseeing agendas to eliminate items I had no interest in (usually in the package deal) in favor of nearby places I did have an interest in. Overall, it was important to start planning for the trip about six months in advance because of the importance of being able to secure hotel bookings and arrange guides and driving services early on. My travel agent was very good at getting back to me immediately and informing me of costs and progress made, and to suggest alternatives or offer a reality check or two, and so on.

The hotels I stayed in were basic, which was all I needed. The only observation I had was that the pillows in all the hotels were much too soft; not supportive for seniors who might need something firmer. My favorite hotel, a delightful historic novelty, was in Leipzig. The staff were friendly and very helpful. It was also very quiet and had a relaxing atmosphere.

I experienced very helpful staff at a B&B in Berlin at the beginning of the trip. They were informed of my lack of knowledge of technology and acted to help out. However, on the very last day I was there, the clerk refused to help, saying it wasn't his job to fulfill my request. I requested that he check on two items for me, one on the time of the taxi service scheduled to pick me up, which was in conflict with an airport departure time. He refused to help me check to see if any airline changes had been made to the departing flight schedule. It would have taken him about three minutes to check on this and I went to seek his help at a time when there were no other customers arriving or requiring assistance. I commented to him that the manager told me I would get help, but he refused to do any more than just dial a number for me to confirm a pick-up time with the service. I had the feeling that this young man could not deal with anyone who did not have modern technology capabilities. He probably needs more customer service training for managing a senior who was known ahead of time to have these specific communication limitations.

There was a problem, in this regard, with the information the driving service had about my departure time. They had me scheduled for a pick-up two hours later than what I needed. This had to be changed to the earlier departure time that was originally scheduled. Fortunately, a driver was found and I got to the airport on time, and everything went smoothly thereafter. I think there was probably an information transposition mistake with scheduling the pick-up for the time I needed to be at the airport. Everything worked out in the end.

The guides were all friendly, personable, and professional in their knowledge of the places we visited. Their enthusiasm and depth of knowledge for their area of expertise were exceptionally good. Our guide in Berlin was outstanding in this regard and covered a lot of ground and places in eastern Berlin that I did not know about, along with the places I had a real interest in seeing. Our guide and driver in Spreewald and Sachsenhausen was also great in knowing the layout and context of the excursions. Our Dresden guide was an artist with deep knowledge of Dresden’s historical sites and masterpieces of art, music, and the history of the city. Our guide in Leipzig, Erfurt, and Halle was great at pointing out good photo ops and managing shorts to nearby attractions.

Overall, the trip was an outstanding success. The conclusions drawn at the end of each day were that the day had been a very enjoyable experience. The driving trips to get to each site were also a feast for the eyes; we appreciated the beauty of the green countryside and the cities and towns. I definitely would like to return to Germany with the help of agents like ours.

Zicasso’s travel company helped us plan and make land arrangements for our trip to Berlin, Prague, Chesky Krumlov, the Wachau Valley, Vienna, and Budapest. We had different needs for the areas we visited based on friends and family we planned to see, tour guide requests, accommodations we needed our travel agent to book, one place we wanted to book ourselves, and car and train transportation between destinations. The arrangements were not straightforward, but our travel agent was flexible. He came through and everything went beautifully as we navigated our itinerary. We had a fabulous time in Central Europe and are very appreciative of our travel team's efforts.

Most important to us was the quality of our tour guides, their knowledge of history and culture, storytelling abilities, and enjoyable personalities. Our agent delivered beautifully on our requests for outstanding tour guides, especially in Prague, the Wachau Valley, and Budapest. In Prague and Budapest, we had seven-hour walking tours that were truly wonderful and memorable.

Another of our agent’s strengths was recommending charming and comfortable boutique hotels. Highlight hotels he recommended were in Kreuzberg, Berlin, near our friend's home; the one in Prague with the adjacent, gorgeous, UNESCO World Heritage garden; and the one in Vienna.

Finally, our travel team remained available to us by text message throughout our trip, answering any questions that came up and being a fun travel partner throughout our travels.

My sister and I had a wonderful trip! We used Zicasso's travel agent to plan it. From the beginning, all our questions were answered and they offered suggestions along the way.

Everything was planned out for us, including private and small group tours. Transportation, if needed, was all arranged. Directions and maps were provided, if needed, along with any tickets for trains and tours.

All our hotels were conveniently located and we were within walking distance from restaurants, shops, and metro systems. We really appreciated that.

I highly recommend this travel company and wouldn’t hesitate to use them again. I can’t thank them enough for planning our trip, which has provided so many lasting and priceless memories!

Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns.

I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!