Peter's Travel Agency
Based on 16 reviews
This is our third trip booked through Zicasso. They make it very easy to find strong, reliable in-country travel agents. It’s a great service! We used a travel partner to plan our trip to Germany to see the Christmas markets. It was perfect. They selected great hotels that were perfectly located for walking to markets. The local guides for city tours were personable, knowledgeable, and engaging. Our itinerary was a great blend of seeing a lot, but not being overwhelmed. We visited Berlin, Dresden, Nuremberg, Rothenburg, and Munich, with some day trips to smaller towns.
We did have some travel problems. Our inbound flight to Munich was canceled due to weather and a rail strike created a problem for our trip to Dresden. The travel agency was able to manage these events without any impact on our planned events. We rebooked flights into Berlin directly instead of taking a train from Munich, and they secured a private driver for the trip to Dresden on about 24 hours' notice. The travel team made these adjustments with minimal stress for us.
Jacob's Travel Agency
Based on 10 reviews
My family and I enjoyed this trip very much. Our tour operator did a great job of understanding our needs and surpassed our expectations. Zicasso’s travel agent was very responsive and followed up closely on our needs and itinerary daily. The instructions were clear and we felt we were in good hands. Our agent was very knowledgeable and gave us good tips on where to go and the food to try. The hotels he arranged were excellent. They were in good locations and clean, and provided good service and nice breakfasts.
Martin's Travel Agency
Based on 220 reviews
This was our second trip with our travel agency, the first being in 2017. My wife had wanted, for a long time, to experience some of the European Christmas markets and this was a good year to do so. Based on our 2017 experience, we wanted to use the same company. When the Zicasso response to our travel request asked if we wanted to use them again, we enthusiastically responded yes!
As before, the staff worked closely with us to develop an itinerary that met our desires for multiple Christmas markets and the flexibility of a mostly self-guided visit. The unique insights of the staff proved incredibly helpful in developing a wonderful day-to-day itinerary full of detailed information and resources that were invaluable. Our first-day greeter and guide was amazing and we had almost daily contact with the staff (including some from our 2017 trip) via SMS or voice call, during which they shared ideas and suggestions for the day. They were also immediately available to provide assistance if needed. Luckily, we did not need any, but knowing they were there was very comforting.
They also provided a local mobile phone that was very useful for navigation (better than the built-in nav system in the rental car) and pre-programmed with all the numbers (restaurants, hotels, people, etc) associated with the trip. It came in very handy. The lodging and dining arrangements were superb, and based on our specific requests.
The company's support enabled us to see nine Christmas markets (eight in Germany and one in France), explore a bit of history, catch up with some friends, and have a delightful trip! We had the same experience as in 2017 and will definitely work with them again if our future travel plans include Germany or any other area they cover.
We pass on our heartfelt thanks to the agency for enabling us to cross off a bucket-list item in truly great fashion!
Joachim's Travel Agency
Based on 19 reviews
Zicasso's travel specialist was fantastic with communication before and during the trip. There was an issue with one of the hotels and he was fabulous in getting that fixed. Everything went very smoothly. The hotels were fantastic and the activities were great. It was a truly wonderful vacation.
Viktor's Travel Agency
Based on 20 reviews
Zicasso’s travel company helped us plan and make land arrangements for our trip to Berlin, Prague, Chesky Krumlov, the Wachau Valley, Vienna, and Budapest. We had different needs for the areas we visited based on friends and family we planned to see, tour guide requests, accommodations we needed our travel agent to book, one place we wanted to book ourselves, and car and train transportation between destinations. The arrangements were not straightforward, but our travel agent was flexible. He came through and everything went beautifully as we navigated our itinerary. We had a fabulous time in Central Europe and are very appreciative of our travel team's efforts.
Most important to us was the quality of our tour guides, their knowledge of history and culture, storytelling abilities, and enjoyable personalities. Our agent delivered beautifully on our requests for outstanding tour guides, especially in Prague, the Wachau Valley, and Budapest. In Prague and Budapest, we had seven-hour walking tours that were truly wonderful and memorable.
Another of our agent’s strengths was recommending charming and comfortable boutique hotels. Highlight hotels he recommended were in Kreuzberg, Berlin, near our friend's home; the one in Prague with the adjacent, gorgeous, UNESCO World Heritage garden; and the one in Vienna.
Finally, our travel team remained available to us by text message throughout our trip, answering any questions that came up and being a fun travel partner throughout our travels.
Bernhard's Travel Agency
Based on 96 reviews
Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns.
I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!
Lindsey's Travel Agency
Based on 358 reviews
We took the most amazing trip to Norway to see the Northern Lights. I reached out to Zicasso, who put me in touch with our travel partner and their wonderful travel agent. She put together several options for the trip and we were able to choose the ones that best fit our family’s interests. Once everything was decided, she went to work doing everything. All the bookings, connections, transportation, etc. were handled and I didn't have to worry about any of it.
Before the trip, she confirmed all of the details and included everything on an amazing travel app that we used while we were on the trip. I can't say enough about what an amazing experience we had on our trip and working with Zicasso and our tour operator. I have used both companies before and have never been disappointed.