Germany Travel Agents & Reviews

We just got back from a wonderful trip touring Germany. Zicasso's travel expert did a great job planning out our trip and everything went well, as planned. He was quick and efficient in planning our trip, listened to our wants and needs, and got us what we wanted in the budget that we indicated.

Months after all was planned, the airline changed its schedule and we had to move all hotels and tours to a different date. Our agent took care of everything for us and didn't charge anything extra for all the hassle he had to go through. I really appreciated that he put the clients interest first and just handled it like a professional, since the change wasn't our fault.

Every tour guide and driver showed up on time or even early, and we didn't have any problems during our trip. I highly recommend this travel company and tour agent if you are looking to visit Germany or the surrounding countries.

It was an outstanding experience. The planning process was incredibly smooth, and I truly appreciated the agent's patience and dedication as we went through many iterations until the itinerary was absolutely perfect. They were highly responsive to my preferences, especially when it came to hotel choices. The selections were fantastic, perfectly aligning with my desire for boutique accommodations within walking distance of key attractions and shopping.

Communication throughout the trip was a major highlight. The use of WhatsApp for real-time updates was invaluable, keeping me informed about any changes and what to expect next. This proactive approach significantly enhanced my travel experience and provided great peace of mind.

The only area for improvement would be regarding airline selection and why I took off one star. While I understand the need to balance budget, the inclusion of Ryanair was a surprise. As a traveler, I typically avoid low-budget airlines due to their service and experience, and I would have preferred to be informed about this choice upfront with alternative options presented, even if at a higher cost. Additionally, it would have been helpful to receive information about the potential crowds at popular attractions like the Eiffel Tower, allowing me to make a more informed decision about whether to include it in my itinerary.

Despite this minor point, I would wholeheartedly recommend this travel agency for their meticulous planning, excellent hotel curation, and superb in-trip communication. They truly delivered a personalized and stress-free travel experience.

The Zicasso travel agent was amazing throughout the planning and execution of the trip. He has spent significant time in the area where we traveled, so we got a local's perspective on activities, restaurants, and lodging. He remained with us by phone and text the entire time we were traveling, so we knew we had backup if anything went wrong. Of course, nothing did go wrong, but it was awesome to know he was there.

We had some unusual requirements for the trip, but our agent was able to deliver everything we wanted and more. It was very personalized at every step. Also, with his military and travel background, he was a very interesting guy to talk to. I would strongly recommend him to anyone interested in seeing the best of Austria, Switzerland, and Germany.

Overall, we enjoyed our trip immensely. The hotels and the tour guides that Zicasso’s tour company booked for our trip were all wonderful. The hotels were in central locations, close to public transportation, and were at least four-star hotels with lovely accommodations and ample breakfasts. The tour guides were interesting, enthusiastic, and spoke English well, although some were better than others, but all were thoughtful about always trying to include one of our group who had some mobility issues and could not stand for long periods of time. Our Oktoberfest visit to the Schützen Festzelt tent, which we booked through the company, was also a great experience, with a hostess who accompanied us to the tent and made sure we were comfortable and had what we needed while there.

We were disappointed with our four train rides in that we booked our trip in January of this year, but the first-class seats we asked for were near each other, but never facing each other, so it was difficult to play a game or interact. I am aware that our train reservation from Salzburg to Vienna had to be changed last minute because of flooding, so I can understand why it might have been difficult to get the best seats together, but our last train ride was seven hours from Budapest to Prague and our friends were in a compartment with strangers while our seats were across the aisle. When we asked the other party in the compartment when they booked their seats they told us in the summer sometime. I feel that having booked in January, our seats should have been together, but I believe the seats were reserved long after we booked our trip with the company. On that last train ride, there also seemed to be another car that looked to be first class with plenty of empty seats, so we were also confused that we weren't booked seats in that car so we could be together.

One other incident that caused us some stress was our stay in the hotel in Budapest. We were told on arrival that our rooms were not paid for and that we would have to pay if they did not receive the funds before our departure. We immediately contacted the company, who told us that was not true, but they would contact the hotel and straighten it out. The next day, we were told that everything had been taken care of, but when we went to check out, the other couple in our group were told their room had not been paid for and they would have to pay. The manager finally agreed to work out the problem with the company. I'm not sure who was at fault here, but I did feel that this unnecessary stress over payment should not have happened when this trip was booked long ago.

We just returned from one of the most fabulous trips we have ever taken. I lived in Germany back in the 80s and wanted to share some of the most beautiful areas with my husband.

We were most fortunate to come in contact with Zicasso's travel expert. After our initial phone call with her, we knew this would be a great trip.

We had several phone calls and emails with her and her colleagues to talk about the trip in general. With each phone call and with their recommendations, we would get more and more excited about our trip.

When we arrived in Germany, waiting in our hotel room was a beautiful book of our itinerary. All we had to do was go page by page each day. Each page included details of what we would be doing for that day, along with tickets (if needed) for events, brochures, and all details for that day. Also included was a phone for us to use while in Germany. They had pre-programmed contact numbers of anyone from the agency we might need to contact, phone numbers of our tour guides, GPS, a digital copy of our itinerary, hotel contacts, etc. They were available to us 24/7 for any needs or concerns. The agency also checked with us throughout the trip to make sure things were going well. Their tour guides in the various cities were very knowledgeable, personable, and very thorough with their tours. We really enjoyed them all.

This was a very memorable and wonderful trip for us. We give all the credit to our travel company for listening to us and making it happen in ways we would not have expected. This was a trip of a lifetime for us! Many thanks to all for your hard work! We would highly recommend them to anyone!

We had a very good pre-trip dynamic with Zicasso's tour agency: positive, constructive, genuine, and open. Very responsive. Very good teamwork. Very efficient.

After the experience, you could tell they truly listened to how we like to travel in terms of everything: pacing, hotels, guides, activities, and quality of local providers.

They know the area and also hold a good/solid network of providers in the area.

There was an "open line of communication with them the whole time through a simple solution (WhatsApp chat).

Their recommendations and reservations were totally on target (food). The guides were very professional. We wanted to take advantage of every day and they made us go to bed really tired (which is a good thing).

We thought the guides were outstanding. We would have paid an additional amount for more upscale properties. Also, the location of the hotel in Munich was some distance from the city center and we would have liked to be presented with other options prior to booking.

A major glitch was that the scheduled tour of The Eagle's Nest could not occur because the site had not yet opened for the season. Fortunately, the great guide suggested the alternative of Herrenchiemsee Palace.

Regarding Neuschwanstein, we requested a "behind-the-scenes" tour, which was listed in the itinerary. I anticipated a tour similar to one my wife took years ago, where they visited areas of the palace that are off-limits to the general public. Instead, we had the "standard" (although interesting tour). Our guide did show us some construction-era photos before we took the tour, which were helpful.