Neuschwanstein Castle, Bavaria, Germany.
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Germany Travel Agents & Reviews

Ratings of Zicasso's Service

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Ratings of Zicasso's Service
Travel agent Martin in Germany

Martin's Travel Agency

5.0

 Based on 200 reviews

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Destinations:

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Germany

Verified Review

Kenneth F.
Submitted on 10.1.2021

We had an extraordinary travel experience in Germany with the help and guidance of our travel specialist.  In spite of traveling in the midst of COVID-19, Ellen worked with us to develop an extraordinary journey in Deutschland. Our travel specialist certainly lived up to every aspect of the company name. My wife and I covered several states during our seven day excursion on the ground. We visited the Rhine Valley, Mosel Valley, Ramstein, Heidelburg, Rothenburg, & Munich and several other stops along the way. The accommodations, transportation and overall care was comforting and exceeded our expectations. The guides were top notch, and I can’t image this trip without them. Trustworthy, detail oriented, and assuring: you can’t go wrong with our travel specialist!

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Travel agent Bernhard in Greece

Bernhard's Travel Agency

4.8

 Based on 76 reviews

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Destinations:

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Armenia
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Austria
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Azerbaijan
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Czech Republic
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Finland
10  More

Verified Review

Ann J.
Submitted on 5.27.2022

Well-planned especially considering it was done on rather short notice. They gave me almost all necessary details. The guides were uniformly excellent. Hotels were all centrally located although they did vary somewhat in star level.

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Travel agent Maggie in Ireland

Lindsey's Travel Agency

4.8

 Based on 338 reviews

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Destinations:

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Austria
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Belgium
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Czech Republic
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Denmark
England
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Verified Review

Geraldine J.
Submitted on 11.1.2019

This tour company is wonderful! This was the first time my husband and I had used a travel agent in many years and now we can’t imagine planning a trip without them. We contacted the travel agent at this tour company after having already planned a portion of our trip on our own. We originally had planned on going only to Vienna & Salzburg, but then decided to expand our trip to Germany & France and knew we really needed help. We were directed to this company by Zicasso. As soon as we spoke with our agent, we knew she would be perfect. The travel agent was personally knowledgeable about all of the places we wanted to visit and planned such a wonderful trip for us, including private tours in every city we visited, starting with Vienna. Every guide we had was an expert and these private tours really enriched our experience of the places we were visiting. And it was such a luxury not having to worry about any connections! We received train tickets in the mail before our trip and we were picked up at every location for transfer to our hotel.We loved too that we received an initial proposal to review before everything was finalized. Our agent is very detail oriented and planned trip in such a way that everything was seamless. One of our connections involved a very early train, which we agreed was the one to take because it was the only direct train. The agent arranged for the hotel to have breakfast boxes ready for us on checkout. We actually were given so much food by the hotel that we wound up sharing it with the train staff, who were very appreciative!Our complete itinerary was accessible on an app, which was so helpful. Included were more information on the places we were visiting, restaurant suggestions, additional places to consider visiting, walking directions where needed, etc. And we could contact our agent & her team through the app. The whole team at this tour company is great to work with. A travel specialist works with our agent and was quick to respond to any question we had.We look forward to working on our next trip with this tour company!

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Travel agent Joachim in Switzerland

Joachim's Travel Agency

4.8

 Based on 18 reviews

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Destinations:

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Austria
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Germany
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Switzerland

Verified Review

Kathryn S.
Submitted on 3.4.2020

Our family planned a German ski vacation about a year ago and looked to Zicasso as our guide.  The suggestions made by our travel planner (this travel team) and his German team made the trip one we will always remember!  We did experience some issues with the planned guides, but we resolved them without deterring from the enjoyment of the day and our planner made it right at the end of the trip.The Garmisch area we visited and the quaint villages we traveled through on our way to Innsbruck were truly awesome to experience.  It was just what we hoped for, and we received such personalized service that we will use Zicasso again.  We highly recommend this travel planner for anyone's German adventures!the S. Family

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Featured Reviews

Germany Trip Review: 10-Night Tour of Frankfurt, Rhine Valley, Heidelberg, Rothenburg, Bamberg, Munich, Frankfurt,

KF

Kenneth F.
Oct 01, 2021

We had an extraordinary travel experience in Germany with the help and guidance of our travel specialist.  In spite of traveling in the midst of COVID-19, Ellen worked with us to develop an extraordinary journey in Deutschland. Our travel specialist certainly lived up to every aspect of the company name. My wife and I covered several states during our seven day excursion on the ground. We visited the Rhine Valley, Mosel Valley, Ramstein, Heidelburg, Rothenburg, & Munich and several other stops along the way. The accommodations, transportation and overall care was comforting and exceeded our expectations. The guides were top notch, and I can’t image this trip without them. Trustworthy, detail oriented, and assuring: you can’t go wrong with our travel specialist!

Europe Travel Review: United Kingdom, Germany, Italy & Austria, 18-Day Tour

JD

Jacie D.
Nov 06, 2021
What a wonderful experience with the travel company!We traveled to multiple countries and cities in UK, Germany, Italy and Austria. The travel team handled everything; airfare, hotels, transfers, trains and tours. Hotels in great areas close to sights and trains. Guides were very knowledgeable and tours were tailored to our interest. Tours were private or small groups. Transfers were on time, well dressed with comfortable vehicles.I can't begin to thank the travel team for their outstanding personal attention! Examples:1.  I was briefly hospitalized in Germany. The travel team were wonderful and soon we were back on track with their help2. All trains were down to Heidelberg due to storm. A travel designer arranged for a private car to pick us up and take us all the way to the next town, over an hour away!3.  We problems finding a facility for covid testing in Venice. One phone call and everything taken care of by a travel designer!4.  Transatlantic cruise back to United States (not arranged by this travel company but third party) was cancelled at the last minute. The travel team handled change in transfers seamlessly.I can't imagine a trip to Europe without the travel company! We will definitely use for our next trip!

European Honeymoon Travel Review: Germany, France, England, Netherlands, 16-Day Tour

KM

Katie M.
May 01, 2022
We have nothing but wonderful things to say about Femke, who helped put our entire itinerary together. We gave a high-level overview of what we were wanting to do, and she did an amazing job pulling together a completely customizable experience. We couldn't have asked for a better person to help plan our trip. Our primary concerns arose during the trip, along with at the completion of the trip. I've included a few examples below:Leading up to our trip, we needed to constantly follow-up on where we were at in the booking/planning process. It was a nightmare trying to book our airlines, and we were continuously told they'd become available within a set timeframe. We needed to follow-up to get confirmation on where we were at with things, as we never received follow-up. Even a week prior to departure, we needed to get confirmation on flights, our travel documents, finalized itinerary, etc. It just felt as though we needed to constantly hound them when they should be the ones reaching out to us. We were told a WhatsApp chat would be setup, which it was; however, they set it up with the wrong phone number. This led to complications with airport pickup as we had a difficult time getting a hold of someone. Meeting locations were incorrect at times, causing unnecessary delays. We had to contact the companies directly, outside of this tour company, to get confirmation on where to go and where to meet.Some of the experiences required additional charges, outside of what we previously paid. This led to accrued expenses that weren't accounted for when budgeting our trip (transportation). Our travel company did offer to refund us for the tickets though.One of our experiences was unable to be confirmed. We found this out less than 24 hrs in advance. When requesting an alternative, we never heard back and were forced to make plans last minute without really having done any prior research. We did a lot of walking tours, some of which didn't provide any breaks for lunches or snacks. This is definitely something that should have been communicated prior so we could have better prepared. We wished some dinner reservations would have been setup at local restaurants (or at least recommendations provided). By the time we go there, virtually every restaurant was already full, or booked for the time we were there. This caused us to eat a more "touristy" locations, which really weren't reflected of the country we were visiting. Flying home was a nightmare. My husband tested positive for Covid, and when attempting to rebook his flight, we were met with an attitude from the owner (Mario specifically, who was also the one who provided minimal follow-up after booking), who said no flights were available until 2 days later, despite seeing over 25 flights available. He originally provided a flight option, which he said was no longer available, even though it's the same flight we eventually booked him on, on our own accord. He continued to tell us "the airline doesn't work for us" and that "we're at the mercy of the wholesaler." We never heard back, nor had any follow-up, so we ended up booking a flight on our own, costing us an additional $1700. We asked for a credit or refund, and were told to go through Traveler's Insurance, even though the credit is handled through the airline directly. There was no follow-up from the tour agency regarding our travel plans, and what we were going to do, which made us feel as though they didn't care what we did because as far as they were concerned, they were done on their end. While we ended up having a terrific time on the honeymoon itself, I would have much preferred a travel company that treated us as people vs. clients. We felt like a number after providing payment, and as you can imagine, this wasn't a cheap trip. We expected more than what we got, and felt the personalization we felt we were getting through Zicasso was lost post booking.

Germany Travel Review: 3-Week Tour

SF

Susan F.
Jun 16, 2022
1. The trip was well planned and everyone; hotels, guides and transfers knew who we were and where we were going.2. The guides were very good. Knowledgeable and friendly. They were willing to change or emphasize their talk to our questions.3. The help line was extremely reassuring. Just knowing there was someone we could contact if there was a problem.4. The guides let us know that the office was calling and making sure we were where we should be. This made us feel like we were not alone.5. Pre-trip was made easy by Nicole who answered any questions we had. She was very easy to talk to.6. This trip was special for us and we had looked forward to it for a long time. The staff made it special.

Germany Vacation Review: Opera House in Dresden, Berlin, Regensburg, History, Solo Trip

AJ

Ann J.
May 27, 2022
Well-planned especially considering it was done on rather short notice. They gave me almost all necessary details. The guides were uniformly excellent. Hotels were all centrally located although they did vary somewhat in star level.

Austria, Germany, & Czech Republic Travel Review: Salzburg monastery, Food of Berlin, Kutna Hora Cathedrals, Prague, Family Trip

NC

Nancy C.
Jan 01, 2022
The travel company did an amazing job planning multiple activities in three different countries, over the Christmas holiday, and during a pandemic.  They kept me ahead of changing precautions, seamlessly navigated a fluid environment due to rising Covid variants, and provided professional advice throughout the trip.  

Travel Review: Hungary, Austria, Czech Republic, & Germany Solo Tour, 16-Day Trip

TC

Theodore C.
Oct 07, 2021
This travel company was terrific. They took my ideas for what I was looking for and fleshed it out and presented me with an itinerary in a wonderful fashion that let me investigate choices of small tours, trips, dining, and other possibilities to enhance my experience. The format using their online platform was terrific and easy (print versions always offered too) and let me modify my plan until it seemed just right.Also, the tours that I chose were 100% positive; great guides and NO so-so experiences. All were unique, interesting, and enabled me to see, learn about, and be where I wanted to be. My vacation was a multi-city/multi-country tour, and the connections and time allotted to each place were perfect.Finally, I still had the flexibility to change it up along my route as my trip evolved. My in-tour contact let me feel supported and kept track of during my trip, but never intrusively.

Luxury Travel Review: Germany, Switzerland, France, Netherlands 15-Night Trip

EZ

elliot z.
Oct 01, 2021
Great selection of hotels, guides and communication 

Family European Luxury Vacation Review: Italy, Switzerland, Germany, 15-Day Trip

NS

Nazanin S.
Sep 02, 2021
This European travel company went above and beyond to make our travel comfortable . They were very responsive and held our hand throughout the entire journey. They were always one text away from anything we needed . 

UK, France, Switzerland, Germany, Netherlands & Italy Trip Review: Mother-Daughter 12-Night Vacation

KS

Kristine S.
Aug 08, 2021

Our travel specialist planned an absolutely fabulous trip for us!  I was able to tell him where I wanted to go and we worked together to set up a trip of a lifetime for me and my daughter.  All of the accommodations and excursions were fantastic and the package of paperwork that they put together for us was beautifully detailed and easy to follow.  Our travel planners were both very quick to answer emails and make suggestions when we needed them.  I could not have asked for anything better especially during these difficult times for travel.

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