Germany Travel Agents & Reviews

What a wonderful experience with the travel company!We traveled to multiple countries and cities in UK, Germany, Italy and Austria. The travel team handled everything; airfare, hotels, transfers, trains and tours. Hotels in great areas close to sights and trains. Guides were very knowledgeable and tours were tailored to our interest. Tours were private or small groups. Transfers were on time, well dressed with comfortable vehicles.I can't begin to thank the travel team for their outstanding personal attention! Examples:1.  I was briefly hospitalized in Germany. The travel team were wonderful and soon we were back on track with their help2. All trains were down to Heidelberg due to storm. A travel designer arranged for a private car to pick us up and take us all the way to the next town, over an hour away!3.  We problems finding a facility for covid testing in Venice. One phone call and everything taken care of by a travel designer!4.  Transatlantic cruise back to United States (not arranged by this travel company but third party) was cancelled at the last minute. The travel team handled change in transfers seamlessly.I can't imagine a trip to Europe without the travel company! We will definitely use for our next trip!

We have nothing but wonderful things to say about Femke, who helped put our entire itinerary together. We gave a high-level overview of what we were wanting to do, and she did an amazing job pulling together a completely customizable experience. We couldn't have asked for a better person to help plan our trip. Our primary concerns arose during the trip, along with at the completion of the trip. I've included a few examples below:Leading up to our trip, we needed to constantly follow-up on where we were at in the booking/planning process. It was a nightmare trying to book our airlines, and we were continuously told they'd become available within a set timeframe. We needed to follow-up to get confirmation on where we were at with things, as we never received follow-up. Even a week prior to departure, we needed to get confirmation on flights, our travel documents, finalized itinerary, etc. It just felt as though we needed to constantly hound them when they should be the ones reaching out to us. We were told a WhatsApp chat would be setup, which it was; however, they set it up with the wrong phone number. This led to complications with airport pickup as we had a difficult time getting a hold of someone. Meeting locations were incorrect at times, causing unnecessary delays. We had to contact the companies directly, outside of this tour company, to get confirmation on where to go and where to meet.Some of the experiences required additional charges, outside of what we previously paid. This led to accrued expenses that weren't accounted for when budgeting our trip (transportation). Our travel company did offer to refund us for the tickets though.One of our experiences was unable to be confirmed. We found this out less than 24 hrs in advance. When requesting an alternative, we never heard back and were forced to make plans last minute without really having done any prior research. We did a lot of walking tours, some of which didn't provide any breaks for lunches or snacks. This is definitely something that should have been communicated prior so we could have better prepared. We wished some dinner reservations would have been setup at local restaurants (or at least recommendations provided). By the time we go there, virtually every restaurant was already full, or booked for the time we were there. This caused us to eat a more "touristy" locations, which really weren't reflected of the country we were visiting. Flying home was a nightmare. My husband tested positive for Covid, and when attempting to rebook his flight, we were met with an attitude from the owner (Mario specifically, who was also the one who provided minimal follow-up after booking), who said no flights were available until 2 days later, despite seeing over 25 flights available. He originally provided a flight option, which he said was no longer available, even though it's the same flight we eventually booked him on, on our own accord. He continued to tell us "the airline doesn't work for us" and that "we're at the mercy of the wholesaler." We never heard back, nor had any follow-up, so we ended up booking a flight on our own, costing us an additional $1700. We asked for a credit or refund, and were told to go through Traveler's Insurance, even though the credit is handled through the airline directly. There was no follow-up from the tour agency regarding our travel plans, and what we were going to do, which made us feel as though they didn't care what we did because as far as they were concerned, they were done on their end. While we ended up having a terrific time on the honeymoon itself, I would have much preferred a travel company that treated us as people vs. clients. We felt like a number after providing payment, and as you can imagine, this wasn't a cheap trip. We expected more than what we got, and felt the personalization we felt we were getting through Zicasso was lost post booking.

1. The trip was well planned and everyone; hotels, guides and transfers knew who we were and where we were going.2. The guides were very good. Knowledgeable and friendly. They were willing to change or emphasize their talk to our questions.3. The help line was extremely reassuring. Just knowing there was someone we could contact if there was a problem.4. The guides let us know that the office was calling and making sure we were where we should be. This made us feel like we were not alone.5. Pre-trip was made easy by Nicole who answered any questions we had. She was very easy to talk to.6. This trip was special for us and we had looked forward to it for a long time. The staff made it special.

Well-planned especially considering it was done on rather short notice. They gave me almost all necessary details. The guides were uniformly excellent. Hotels were all centrally located although they did vary somewhat in star level.

The travel company did an amazing job planning multiple activities in three different countries, over the Christmas holiday, and during a pandemic.  They kept me ahead of changing precautions, seamlessly navigated a fluid environment due to rising Covid variants, and provided professional advice throughout the trip.  

This travel company was terrific. They took my ideas for what I was looking for and fleshed it out and presented me with an itinerary in a wonderful fashion that let me investigate choices of small tours, trips, dining, and other possibilities to enhance my experience. The format using their online platform was terrific and easy (print versions always offered too) and let me modify my plan until it seemed just right.Also, the tours that I chose were 100% positive; great guides and NO so-so experiences. All were unique, interesting, and enabled me to see, learn about, and be where I wanted to be. My vacation was a multi-city/multi-country tour, and the connections and time allotted to each place were perfect.Finally, I still had the flexibility to change it up along my route as my trip evolved. My in-tour contact let me feel supported and kept track of during my trip, but never intrusively.

Great selection of hotels, guides and communication 

This European travel company went above and beyond to make our travel comfortable . They were very responsive and held our hand throughout the entire journey. They were always one text away from anything we needed .