Germany Travel Agents & Reviews

Peter and his team were excellent! Everyone truly went above and beyond for us. They were knowledgable, friendly, always on time, accommodating, and always ready to answer our questions. Our guides were fantastic! Both went the extra mile and knew so much about the history/context of each event, making everything easy to understand and remember. We had a wonderful time on our trip and enjoyed learning about the history and culture thanks to our amazing guides!

Our family planned a German ski vacation about a year ago and looked to Zicasso as our guide.  The suggestions made by our travel planner (this travel team) and his German team made the trip one we will always remember!  We did experience some issues with the planned guides, but we resolved them without deterring from the enjoyment of the day and our planner made it right at the end of the trip.The Garmisch area we visited and the quaint villages we traveled through on our way to Innsbruck were truly awesome to experience.  It was just what we hoped for, and we received such personalized service that we will use Zicasso again.  We highly recommend this travel planner for anyone's German adventures!the S. Family

Incredible and well designed trip.  A great snapshot of German culture and history.  Everyone at the travel agency was amazing and very prompt with their response to our queries.  Our guides in Berlin were both very knowledgeable and helpful. It was a great way to see Berlin.  Our guide in Munich was great and helped tailor the day to our needs.  The guide  who was with us in Garmisch-Partenkirchen and Rothenburg was amazing , great company and an incredible knowledgeable guide.  It was the trip of a lifetime.  Great restaurant choices and amazing hotels and bier gardens. Couldn’t have been any better.  We highly recommend this agency.  Thank you to everyone at the travel company for their support during our trip.  Our travel concierge was great and very helpful at adjusting dinner reservations etc.  We hope to travel with this company again. 

We've used many travel consultants/agents.  Bernard and Lana helped us put together our most recent trip, three+ weeks in Europe with our granddaughter.  They're among the best with whom we've worked.  They were responsive to our stated wishes, had good ideas, and accepted and implemented our numerous changes before and during the trip.  Most important, the logistics they arranged worked--their were no missed connections, no local guides or driver no-shows.  The local guides the Steiners arranged were top drawer, with excellent English and congenial personalities.  We'd definitely use the Steiners again.

Cindie from the travel agency planned a marvellous trip to London England and Paris France for my daughter and I.  She found the perfect hotels for us and booked the most amazing tours with expert guides.  Our walking tour in London with our guide was a highlight for us.  We felt like we had spent the day with a very knowledgeable friend.  In Paris, the highlight was most certainly our evening tour in the iconic 2CV car.  We truly felt like celebrities driving through the streets of Paris.  Our guide had chosen the perfect French music to play during our tour and planned our arrival at the Tour Eiffel perfectly so that we would arrive in front of it on the hour as the sparkling lights were turned on.  

We cannot say enough good things about Jake and the travel agency.  In the normal course of events we would simply give him 5 stars for a quality tour, well organized and with all the right connections. If the measure is "standard service" Jake was top-shelf.But what REALLY set Jake apart was his in-trip assistance when things went wrong.  On our way out to Germany the airlines lost our luggage.  Because we were moving most days, the airlines didn't seem to get the hang of how to have our luggage catch up with us.  If we had been required to deal with that ourselves we would have spent hours each day on the phone on hold trying to talk to someone.Jake took that all onto his own shoulders for us.  We gave him all the information and he, quite literally, got up early in the US to make calls to Germany for us.  The airlines failed us miserably -- but Jake kept after them on-and-on-and-on until eventually (7 days later!) our bags caught up with us in Munich.  None of that would have happened without Jake who went above and beyond to help us.  Even more impressively, since we had been obliged to buy clothes and luggage, Jake got us a full and complete settlement of all of our expenses.  In the end, we were not out-of-pocket a single penny.  And so the great pain in the rear became an amusing adventure we can tell about our trip.In short, in a time of crisis, Jake came through big time.  We would go back to him in an instant for travel assistance.