The trip was wonderful and we loved almost everything about it. We did need help a couple of times with issues with reservations and we got very quick replies and help. One day a boat tour was cancelled due to mechanical issues. Refund for the tour was super easy and it ended up working out for us as we were a bit tired on that day so we had a slower pace that morning. That same day, we showed up to our horseback riding tour and they had set the tour for the wrong day. The place sorted it out but that was a bit frustrating. I called the wrong number (not the emergency number) at the travel company so it took a bit for us to hear back and the place had already resolved the issue. A bit later in the trip we had another tour not have our reservation for the correct day. That was the full day Jeep tour of the Askja crater. While we were disappointed to miss this, the replacement tour worked well for us. We did get a quick response from the travel company this time and we got resolution to the issue pretty quickly. Also had no trouble getting the refund for the difference in tours. When we arrived we made a last minute decision to add on a tour to the erupting volcano. Our travel designer made that happen with ease. That turned out to be everyone's favorite day as well. She was very quick to respond to our last minute changes and did a lot of work behind the scene to make the change seamless for us. I really think 4.5 stars is a better rating and the only reason not 5 is due to the small scheduling hiccups we had. While for the most part it didn't really impact our enjoyment of the trip, it was a little frustrating in the moment. However how a company responds to problems is extremely important and this travel company was absolutely on top of resolving the issues that did arise. The tours that were chosen were amazing and we loved all the people we met. Iceland is an exquisitely beautiful, otherworldly country that I feel should be on everyone's bucket list. I wholeheartedly recommend both Zicasso and this travel company to anyone looking to travel to Iceland Our travel designer was able to craft a tour that gave us an excellent taste of what Iceland has to offer and the itinerary was perfectly detailed and guided us well. The trip was pretty close to perfect.Show More
We are several weeks past the return from our trip, but we are not out of raves for the entire experience. We asked for a highly customized trip to visit the great old libraries of the world across several mid-European countries and were richly rewarded by the excellent transportation, drivers, and guides provided by the travel company. This was a fabulous and life-affirming experience.It would not have been possible without the careful planning and research done by our travel planner and his colleagues at this travel company. The hotels that were arranged were central and convenient in the cities in which we stayed and their personnel were friendly and incredibly helpful, adding to the enjoyment of our trip. Food recommendations, especially a food tour that was booked for us in Prague, were spectacular. Given our focal interest in centuries-old libraries and literature, the planner and his crew found top-notch experts in each location who deepened our understanding of the incredible edifices we toured and their histories.Then, especially in route from Prague to Vienna, we must exclaim about the beautiful alpine scenery and small towns. Noting that we were also very interested in nature, our driver-guide detoured to take us to mountain locations that were personal favorites of his. Spectacular!It’s simply difficult to say how much we enjoyed this trip in every detail.Show More
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From the beginning of planning our trip to the last day in Finland, both Zicasso and this travel company we an absolute joy to work with. Our travel planner and the travel team were attentive to every detail and desire that we asked, they helped facilitate my proposal with the hotel in Kolari and created one of the most memorable nights of our life. They even included a lovely postcard and note with complimentary champagne to congratulate us on our engagement when we arrived at the glass igloos. Even without the proposal it would have been one of the best vacations either of us have ever been on. We admittedly had very lofty expectations for this trip and were worried, like most people are, that they could not possibly live up to the expectations we had built up in our heads. We are happy to say that everything exceeded our expectations beyond our wildest dreams! Thank you all so much and we cannot wait to plan our next trip with you all!!
Travel Agent Review, Iceland & Finland Trip, Lapland, Rovaniemi, Northern Lights
Great holidays and adventures in the extreme weather since we are from tropical countries. Beautiful winter wonderland in Lapland. Really enjoyed all the activities there. Mirka, the guide in Lapland is great.
The travel company is reasonably good with only few minor miscommunication with the trip planner, i.e. no pick up in the Helsinki airport for the Wus family (so they have to take the taxi), no schedule to black sand in iceland as it has been requested and confirmed few times in the email conversations (but actually there is no time to go there during winter since the glacier walk takes 3 hrs activity and the sun only shine for 5 hrs), and a grumpy driver that said only can wait for us for 2 hours in the Blue Lagoon instead of 3 hours as stated in the itinerary, so we have to pay extra for the driver overtime). the cancellation of ice cave tour is understandable due to the weather. according to the travel company, they will provide refund for all the extra money we have paid and also the cancelled tour of ice cave visit.