Finland Travel Agents & Reviews

The Zicasso tour company did a nice job planning out the trip and had a person available on WhatsApp until 7pm each day if there were any questions. They were responsive and handled things.

There was a little bit of confusion with the guides about what was included and already paid for on a particular day tour, but it was cleared up when we contacted the agency. It happened a few times, so I am not sure if it was a mistake on the driver's or the agency’s part.

When it comes to flights, I understand that erring on the side of caution is good, but having us get to the airport three hours early was overkill. At Inverness airport, they wouldn't even let us check in at Logan Air until two hours before the flight. When we flew out of Shannon at the end, we insisted they change the pick-up for the airport so we would get there two hours beforehand, which was plenty of time. I don't fault the company for this, but it may be good for them to consider not having their clients arrive too early at the airports unless the clients prefer that.

All that being said, I would use this travel agency again and appreciated the itinerary they put together, the friendly guides for our daily excursions, and their responsiveness when we reached out to them.

From start to finish, our travel agency was exceptional, efficient, timely, and very thoughtful. Zicasso’s travel agent worked with us from the beginning to plan our dream trip to Sweden and Swedish Lapland, filling every day with a lifetime of amazing experiences and memories. When an unanticipated glitch popped up, the travel team was quick to help problem-solve with kindness and expertise, resulting in an even better trip. We would recommend them to all our friends and family for a once-in-a-lifetime trip!

Amazing! We had a fantastic, well-planned trip. Everything, such as transport and all the smaller details, was taken care of by Zicasso's tour company! Everything was perfectly scheduled. The activities weren't over-booked, so we had time to spend in each place and really take it all in. We had such a great, memorable time.

Our trip to Finland/Lapland was beyond our expectations. It was like living in a fairytale! All the activities were very well organized and tailored to our needs. Every day, we were in touch with Zicasso's travel specialist to make sure we did everything at our own pace, without missing what we had arranged together. We felt like we had a local friend who wanted to show us the best of this lovely place.

She did things that surprised us and made us feel she was dedicated to providing a really great time in Lapland. She added much more than what our itinerary included, like arranging a dinner at the Ice Hotel as a gift, a personal tour of frozen waterfalls that avoided the crowds, and an amazing dinner of Finnish delicacies beside the fire in a hut. We had the experience of a lifetime in Lapland, without having to worry about anything!

We definitely gained a new friend in Lapland and will go back. Our boutique travel agency truly respects its guests and I highly recommend them if you want to visit Lapland and experience what this place has to offer in an authentic and carefree way.

We had a good relationship with our Zicasso travel agent, who helped to organize our dream trip to Japan. The trip itself was lovely. The accommodations were top-notch and our agent created a customized itinerary that accommodated our special requests to attend a baseball game, overnight at a Zen monastery, and visit a tea farm.

The only downside was that once we were in Japan, our main contact ended up being another outfit, one that organizes tours for countless tourists each year. As a result, we didn't have consistent contact with our tour operator. It was only possible to reach their representatives via email or by using roaming to call them on ($$$). It would have been better to be able to reach reps and local guides via text message or WhatsApp.

The information provided by the in-country tour company hadn't been updated since before the Covid-19 pandemic. It consisted of a series of PDF files with hyperlinks that weren't live, so you couldn't simply click for more information. It left a less-than-luxurious impression.

Nevertheless, the trip was still spectacular and we had a great time.

Our Zicasso travel partner listened to our preferences and needs, and helped design a fabulous trip for our family. Transportation was flawless throughout the trip and the local guides were wonderful. We enjoyed getting to know them personally and learning about their hometowns.

I especially valued the app that provided us with every detail for each day, including emergency contacts, hotel information, and itinerary. Thank you!