Vietnam Travel Agents & Reviews

We highly recommend this travel agency.We wanted to go to SE Asia for a month-long trip but didn't know where to start; it seemed so overwhelming. Then, thru Zicasso, we found this company.  Soon after engaging with them, they gave us a good idea of where we should go and what we should based on our desires and constraints.  Together, we designed a trip that was fantastic. We just returned from spending a month visiting five countries, and we loved our entire trip. And when we needed help or had questions along the way, they were readily available to support us.we are recommending them to all of our friends, and we will certainly use them again if we travel to that part of the world.

We had a great trip up until the last 4 days or so.  This was no fault of the travel company but it was cut short buy the coronvirus.  We started our trip near the end of February and the virus was somewhat limited to China and didn't seem to be a problem in the rest of the world.  In fact, starting our Vietnam tour in Ho Chi Minh we found most of the attractions not very busy.We did kind of semi custom trip with it starting in Ho Chi Minh, going south to the Mekong Delta and then over to Cambodia.  The hotels were very good in the first 2 stops but in Cambodia (Siem Reap) we had probably the best hotel I have ever stayed in.  The hotel by the Siem Reap river was exceptional with a couple of extras I had never seen before.  Free laundry and a free massage (daily).  The people in this hotel were also very friendly and helpful.  Our next stop in Hoi Ann was a very nice stop as well.  We spend a few days seeing the sights (a tour of Marble Mountain and  a great Vespa tour around the countryside in Hoi Ann) but we also stayed in a hotel by the sea so we were able to add in a beach type vacation.  The next stop in Hue was also very interesting  seeing the Citadel.  Also had my favourite lunch here at a french style restaurant.Going up to Hanoi we noticed things were changing as we couldn't do the tour of Ha Long/Lan Ha Bay.  The government was closing tourist areas as the virus was spreading rapidly in the world.  We did go down to Ninh Binh to see that area but temples and attractions were closing there as well.  We changed our flights but almost got stuck at a hotel due to a potential virus spread in the hotel.  Thankfully, the tests were negative and we were able to leave on schedule.The last few days required a number of changes to our plans as things were quickly and unexpectedly closing around us quickly.  As you can imagine this caused a great deal of stress not knowing if we even be allowed to leave.  All this required us to rely heavily on our travel planner of this company.  We had to change tour plans, hotel reservations and even meal plans.  I am so thankful that we got the advice, changes and support when we needed it.  Not sure that a tour guide from back home would have been able to help us to the degree that we received from our planner.  Overall it was a great vacation.  The guides, drivers, attractions and hotels were all top notch.  We were able to adjust the pace of the vacation for it to be relaxing as well as interesting.  Unfortunately, things beyond our control forced us to cut it short. 

First, the travel designer planned an amazing trip for us to Belize - great locations, activities, etc. Second, the designer and her team were very helpful and responsive! We went in January - when Omicron was surging. We were panicking about seeing if we change the dates, what happens with our travel insurance during different points of our trip if we do get Covid, etc. They helped field alllll of our questions with compassion and kindness - if we were driving them crazy they never showed it to us. Third, they were helpful and responsive even when we were on our trip. They helped reorganize some excursions on our behalf due to inclement weather in the forecast. Fourth, they were very organized and emailed/mailed us all the documents we needed, etc. and loved the personalized website they created for our trip. Lastly, it was great our designer reached out afterwards for feedback on our trip – I definitely recommend them, and look forward to working with them again in the future!

Very accommodating. When they made a scheduling error they willingly paid the difference.  Their hotel choices were excellent. The itinerary could have been better. 2 days on a boat that was boring. Not enough days in Luang Prabang. Too many long drivers especially 8 hour drive to Plan of Jars. Fortunately I changed their recommendation and flew out. 

We had a terrific trip but I feel compelled to only give this tour company four stars because of the difficulties we had in the planning stage. We quickly signed a contract with them based on an itinerary and hotels they proposed and then they told us that most of them were booked and offered alternatives, some of which were not equivalent to what was initially in their itinerary. We eventually got it straighten out with the help of zicasso customer service. I might also add that once we were en route, we had an excellent trip. Great guides, great experiences, lovely hotels and just about everything was executed well. 

Our trip was excellent from the range of experiences to the pace that filled our days with the right balance of scheduled activities with the opportunities for self exploration and relaxation.   The guides were all very good to excellent and very willing to adapt in real time to what else we were interested in seeing or what we were wanting to spend more time on.  They made it easy to experience many more things than we could have on our own, or that we would have missed entirely.     Our travel planner was excellent.  She interviewed us to get a good appreciation of our interests and worked with us to iterate the itinerary until it was optimized to contain the range of experiences we preferred for the time we had available.  She made good suggestions during the process which added to our understanding of what we could pick from to gain a broader cultural experience.  We were even able to fine tune one item just two weeks before our departure because of their local representation when it seemed the addition would not be possible.  The travel time was also kept to a minimum, which made more time available for the activities.  Our travel planner also checked in regularly during our trip to make sure everything was going well and to provide any additional assistance that might be needed.  This was a big help when we had to make several return flight changes.

Overall, it was a satisfying experience. Guides and hotel accommodations everywhere were superb. Airline travel within Vietnam went without any glitch.only problem was Bus transportation. Bus was small to hold luggage of 14 people with two pieces each and a carryon. On very first day , a/c quit in the middle of the road on the way to hotel. A second bus came to rescue 30 minutes later. People sweated in the scorching heat inside bus. Same problem happened on day 2 while on the way to a floating boat village. Again another bus rescued us.Rest of the trip was very good. We admired value of the trip given great accommodation everywhere. A chain hotel was the best hotel overall both in quality of accommodation and service. Other hotels were good too but did not match service like the chain hotel.

We had an amazing trip. Pretty much faultless, everything was easy and very well organised and any small thing that we wanted addressing throughout the holiday was actioned immediately. Our travel specialist was great and frequently checked in as well throughout the holiday.  Before the holiday our travel specialist offered many ideas of what to do but worked really closely with me on preparation as I liked many ideas but there were particular things/hotels we wanted to go to and these were all incorporated. Our travel specialist also helped with Visa preparation etc.  On our last day before we left for the airport our travel specialist called the hotel for a final check in which was lovely.We (my husband and I) both have high standards and we came away having what I think was one of our favourite trips, and we travel a fair bit. Thanks to the travel company and in particular our travel specialist.