Andrea's Travel Agency
Based on 146 reviews
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This was a perfect mother-daughter trip at the right time of year to avoid crowds. All of our drivers and tour guides were awesome! The accommodations were likewise wonderful. Communication with our tour company was great and any last-minute changes were taken care of, so we had no worries. We had nearly daily contact from the company, whose staff checked in with us before and during our trip.
Our itinerary had a good balance of planned activities and free time, with lots of good suggestions from our tour guides. The company worked cooperatively with us in planning and replanning our itinerary over the course of nearly nine months! So flexible!
Thank you, Zicasso and company, for another perfect mother-daughter trip!
Jorge's Travel Agency
Based on 26 reviews
Destinations:
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I worked with our travel agent for my trip to Spain. He prepared an itinerary for us which was perfect, with all the places we intended to travel. I loved that he was flexible in working with us on a final itinerary that met our expectations.
Our travel agent was available every step of the way, advising of any changes by tour agencies or in transportation, which gave us peace of mind during our entire trip.
The tour agencies were exceptional and knowledgeable about all the places we visited.
The private transportation worked out well. All drivers were accommodating and helpful with our luggage.
The hotels were all central and within our budget.
Overall, I would not hesitate to recommend our travel company to anyone looking for a special experience in Spain.
I know that when the opportunity comes I will use our travel company again. I have already recommended his services to friends and family planning to visit Spain.
Rebecca's Travel Agency
Based on 90 reviews
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Although it’s trite, it was a trip of a lifetime, starting with the original planning session with Zicasso’s travel representative several months before the trip, when she asked us what we like to do and what we envisioned for our trip. It ended up being just the right mix of local cuisine and culture, sightseeing, history, archaeology, and myths, as well as beach time, with wonderful accommodations on Crete, Santorini, Naxos, and Athens.
Mario's Travel Agency
Based on 474 reviews
Destinations:
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We thoroughly enjoyed our first trip to Italy and Zicasso's travel partner did a marvelous job putting it all together.
They were able to get things set up promptly as it was under three months from the time we decided to schedule the trip to the departure date. During that time, it went from being just my husband and me to adding our three adult sons, and they helped readjust the schedule and budget to make it more affordable for five of us.
All three hotels (Rome, Florence, and Venice) were excellent regarding location, cleanliness, and customer service.
That we were American and were unfamiliar with Italian transportation because we had never been to Italy, it was extremely nice to have private transfers and all the train transfers set up. Even when we arrived by train in Venice, they had a person there to meet us and assist with transport to the water taxi, then walk us to the hotel. Everyone was professional, helpful, and on time.
The tour guides were also wonderful and so well-educated.
There were several modifications needed as we worked through the itinerary and changes to who was coming when, and our tour operator was very easy to work with on these.
The only negative was that it was non-refundable if you needed to cancel in the 70 days before departure, even though many of the hotels stated refundable if canceled within a few days. Many tours I looked at and used on this trip could be canceled and refunded within 24 hours. I found this a much safer way to schedule tours and not lose out if there were any issues affecting our tour days.
It's always a risk not knowing if someone in the group will be ill or injured and not able to participate. There is a $250 service fee for each change if the team needs to make changes once the final itinerary has been completed, so that does need to be taken into consideration. We were fortunate that we did not need to make any last-minute changes.
I would strongly recommend our travel agency and will use them for our next trip.
Cameron's Travel Agency
Based on 166 reviews
Destinations:
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We could not have done this trip without the help of our travel agent and her team. We took my mom to Sicily for the first time, and it was such a remarkable experience. We had many adventures we would not have been able to come up with on our own. The level of detail Zicasso’s agents put together was well worth it. The itinerary was a mix of activity and downtime, perfect for a mom in her 70s!
We were very happy with the adjustments they made based on our requests. We were able to fit in a few things on the fly, making for a very customized experience.
Ben's Travel Agency
Based on 38 reviews
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My sister and I had a wonderful trip to Italy thanks to our travel agent. He accommodated our specific requests and put together a very busy itinerary that allowed us to see a great deal in 11 days, which is exactly what we wanted.
He selected individual tours that were excellent and offered more than the typical tours I have experienced in Italy. That made a big difference to the quality of our experience.
Our travel agent's hotel choices met our request very nicely, all being well priced and well located, and providing excellent customer service.
Zicasso’s agent was always available for questions and clarifications, and he put together a last-minute add-on trip for us which was very special. We truly appreciated his customer service and attention to detail, and highly recommend him for your travel needs.
Anthia's Travel Agency
Based on 98 reviews
Destinations:
Verified Review
I gave this tour a four in the interest of positivity, but I'd really say three-and-a-half or four with reservations.
All in all, we have great memories and really enjoyed our trip, and we thank you for that. However, as so often happens with travel, the challenges overwhelmed the myriad joys just because they were stressful to manage. We think they all were preventable.
Stéphane's Travel Agency
Based on 49 reviews
Destinations:
Verified Review
Our Zicasso travel partner went out of their way to plan our trip on short notice and did a fabulous job. Their recommendations for our itinerary and accommodations were spot-on. The driver got us safely from place to place through bad traffic and weather conditions, thus enabling us to enjoy our packed agenda, and the local tour guides were amazingly knowledgeable and accommodating.
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