Mediterranean Travel Agents & Reviews

This is the third time we have used Zicasso and we will continue to do so since the services of their agents are absolutely superlative. Our wonderful agent, Lisa, booked a trip to Western France and planned it perfectly and included those areas we wanted to see as well as some we never would have thought about. She also included choices in the different areas such as on the way from Paris to our first stop, Honfleur, she suggested stopping at either Giverny, La Roche-Guyon or Rouen. We picked what suited us best and our itinerary continued this way throughout most of our 18 days in France. The places we stayed were wonderful. The restaurant recommendations were fabulous. The tours were outstanding. Everything was done with so much care and thought. It was a magnificent trip and we hated leaving.One of the most important things to us when we plan a trip is trust and accessibility of the travel agent. I can't say enough wonderful things about Lisa. I know this is more than a job to her. She clearly cares about her clients and their satisfaction and happiness.  

The tours and guides provided were all wonderful. We enjoyed them all.

Our travel company designed and executed an exceptional visit to Puglia, Italy. I was kept well informed during the planning process and they responded very quickly...usually leading me to do research and make decisions. I was completely impressed with their knowledge. During the trip, everything happened exactly on schedule and the guides and drivers provided were uniformly excellent. While I carefully examined the suggested hotels in advance (the travel agency provided all the info for me to do that), I was very impressed upon arrival and my stays were excellent.

Lalo and the travel agency did an amazing job of planning and organizing our trip to Spain. Every detail was accounted for, including very specific travel times to travel from one place to another.  My husband and I knew on a day-to-day basis what we were doing, when we were doing it, and for how long.  We loved the app we had describing our schedule, information about the sites we were visiting, information about our guides and contact info, as well as recommendations for restaurants. Those recommendations, by the way proved invaluable in choosing from the many options for eating in Spain and proved to be very, very good recommendations.Our hotels were lovely and, since we were driving part of the trip, easily accessible by car, which in a country with narrow roads, was a must.  Our guides were knowledgable and enjoyable to be with.  The transportation arranged for us was always right on time.  Finally, and importantly, we saw many things on our adventure that we might not have visited had we planned the trip on our own.  We appreciate all the recommendations and feel we saw as much as we could without stress.Lalo and his team were available to answer questions and help us out.  We also felt they were sincerely interested in working with us and making sure we had a great experience. We appreciate their help and the details provided.

We absolutely loved working with Eleonora and Elena at our travel agency for our trip to Florence, Naples and Sicily. I normally arrange our own travel, but because we don't speak Italian and we were traveling during the holidays, I wanted some extra support on this trip. It was wonderful feeling that we had a team of people always offering support while we were traveling. They really listened to our interests --- art, food, cooking, archaeology, nature --- and crafted an itinerary that was customized just for us. I had also asked to take advantage of being there during Christmas and seeing and doing things that are only available at that season, and they listened to that, too. I sent them a huge laundry list of places that we were interested in seeing, well over what we could do in 12 days, and Eleonora helped me make the best choices and come up with a program that we were all happy with. Transfers were handled seamlessly and we were very happy with the hotels that they chose for us. They were very good about communicating both in advance and while we were on our trip. (We had a private group set up in WhatsApp and they were always available and responsive, even on Christmas.) Of the many drivers and guides that they set up for us, I don't think a single one was late or not where we expected them to be. Which is pretty extraordinary. We had one issue where they booked a domestic flight for us, I didn't understand the baggage allowances and we had to pay to gate check luggage, and Eleonora insisted on refunding the extra fees to us even though she wasn't required to do so. They are super responsible and I really appreciate the many ways they went above and beyond to give us great service.I would 100% work with this agency again when we return to Italy, and I would recommend them to anyone else.

I can’t recommend this travel agency highly enough!  They helped us plan the trip of a lifetime to Sicily and made the process easy and stress-free. Laura suggested a variety of experiences to enhance our tour of historic monuments, such as wine-tasting, exploring Neolithic caves, cooking with the chef & staff at our b&b, a hike on Mount Etna, resulting in the most delightful and awe-inspiring vacation we’ve ever had. The guides were amazing - so friendly and knowledgeable. Some were expert archaeologists or historians who could clearly explain and give context for the extremely complex layers of Sicilian history, and all conveyed their love of the land and its amazing culture. The stories of the patron saints of each community are so beautifully portrayed and commemorated, and of course the food is the best in the world.  Sicilians know how to live! I can’t wait to plan our next Italian adventure!

Ok, I will write this again, but something happened to make it all disappear before I could scroll down to submit it!  I appreciate all that Eleni did to create a wonderful  itinerary for me that met my interests and energy level.  I felt safe and secure at all times, and was pleased that Eleni gave me some quality maps to guide my time on my own in Athens. My driver was knowledgeable and attentive to my interests as well, choosing places of cultural and historical interest as places to take a break during long drives.  The hotels were carefully selected as places of interest as well as having great locations where I could walk to see interesting sites.

We had an absolutely wonderful time visiting Prague, Vienna, and Salzburg. Violeta listened to what our priorities were, and made suggestions that met those needs. We had door to door service for all transfers from plane/train to/from hotel. It was so easy! We went for private tours for the most part, and the guides were very knowledgeable and professional. We learned so much, and enjoyed the food tours we tried immensely. We had just enough planned vs. free time, so we still had time to explore on our own. You really can customize exactly what you would wish to do, down to hotels and activities. I wouldn't hesitate to go on another trip; we had such a good experience!