Neil's Travel Agency
Based on 47 reviews
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The trip was wonderful and the support from the travel agency was unstinting. From the first day, they were quickly responsive and continually exceeded our expectations. We had no hiccups along the way, so we didn't need to call on them during the trip, but I am confident they would have sorted any issue that arose.
Their reputation was reinforced by our guide in Bath, who said they were a great company to work with and emphasized that anybody who "picked up the phone" would provide the high level of service we'd experienced.
Mario's Travel Agency
Based on 474 reviews
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We thoroughly enjoyed our first trip to Italy and Zicasso's travel partner did a marvelous job putting it all together.
They were able to get things set up promptly as it was under three months from the time we decided to schedule the trip to the departure date. During that time, it went from being just my husband and me to adding our three adult sons, and they helped readjust the schedule and budget to make it more affordable for five of us.
All three hotels (Rome, Florence, and Venice) were excellent regarding location, cleanliness, and customer service.
That we were American and were unfamiliar with Italian transportation because we had never been to Italy, it was extremely nice to have private transfers and all the train transfers set up. Even when we arrived by train in Venice, they had a person there to meet us and assist with transport to the water taxi, then walk us to the hotel. Everyone was professional, helpful, and on time.
The tour guides were also wonderful and so well-educated.
There were several modifications needed as we worked through the itinerary and changes to who was coming when, and our tour operator was very easy to work with on these.
The only negative was that it was non-refundable if you needed to cancel in the 70 days before departure, even though many of the hotels stated refundable if canceled within a few days. Many tours I looked at and used on this trip could be canceled and refunded within 24 hours. I found this a much safer way to schedule tours and not lose out if there were any issues affecting our tour days.
It's always a risk not knowing if someone in the group will be ill or injured and not able to participate. There is a $250 service fee for each change if the team needs to make changes once the final itinerary has been completed, so that does need to be taken into consideration. We were fortunate that we did not need to make any last-minute changes.
I would strongly recommend our travel agency and will use them for our next trip.
Adam's Travel Agency
Based on 100 reviews
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The trip was wonderful. Our Zicasso tour operator was great and really responsive during the trip. I loved the app, which made everything so much easier and clearer, and having everything in one place on our phones was so nice.
Tom's Travel Agency
Based on 139 reviews
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I cannot express how wonderful our experience was with Zicasso’s travel specialist. The trip was seamless, with every last detail planned and accounted for.
We traveled from the US to Dublin and drove to Belfast. From there we traveled to Bushmills, Galway, and ended in Dublin for a few days before heading home. All of our experiences were one-on-one (no group tickets!) and all tour guides were knowledgeable, friendly, and just had a great time. Our travel team was fantastic! I cannot recommend them enough.
Anne Marie's Travel Agency
Based on 131 reviews
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Our anniversary trip to Scotland and Ireland, planned by Zicasso’s travel company, was unforgettable!
Our travel agent was very easy to work with! She made several adjustments to our itinerary at our request and also to address some of the vendor's changes, such as one of our flights (originally from Inverness to Dublin) and one of our "in a local home, dinner and cooking lessons" (originally in Scotland). She was cognizant of my budget constraints and suggested I do some of the driving myself to reduce the cost of private drivers.
Then, during our trip, little things like a wine and cheese board in our room upon our arrival in Edinburgh were very much appreciated! Also, when things didn't go as planned (flight delay from Aberdeen to Dublin), she was available (at 2am Pacific time) to help smooth out the bumps! Even the way our trip itinerary built up to a subtle crescendo with our stay in a castle made this a trip we will never forget!
Lindsey's Travel Agency
Based on 358 reviews
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We took the most amazing trip to Norway to see the Northern Lights. I reached out to Zicasso, who put me in touch with our travel partner and their wonderful travel agent. She put together several options for the trip and we were able to choose the ones that best fit our family’s interests. Once everything was decided, she went to work doing everything. All the bookings, connections, transportation, etc. were handled and I didn't have to worry about any of it.
Before the trip, she confirmed all of the details and included everything on an amazing travel app that we used while we were on the trip. I can't say enough about what an amazing experience we had on our trip and working with Zicasso and our tour operator. I have used both companies before and have never been disappointed.