Finland Tours

in Finland, St. Petersburg and Moscow.

(Oslo guide wasn't at the dock with the car).

their attention to detail. Our trip planner was also great to check on us during the journey. Their App was especially helpful before and during our travels. It Made everything so much simpler.  The one suggestion I have would be to ensure they are clearer with all clients that they do not send any confirmed details prior to 30 days before departure. This seemed both unusual and concerning since we paid them in full ($8000) approx 60 days in advance. 

company planned every detail as I requested and met all my expectations.  They really do a fantastic job of coordinating and planning.Definately would recommend to anyone planning a great holiday.  All the planned tours and trips were great.  The one on one tour guides where excellent in all the counties.  Could not have been more punctual and on point.

in great locations and almost all of guides were very informative organized and helpful.  We couldn't recommend them more.

in Finland, both Zicasso and this travel company we an absolute joy to work with. Our travel planner and the travel team were attentive to every detail and desire that we asked, they helped facilitate my proposal with the hotel in Kolari and created one of the most memorable nights of our life. They even included a lovely postcard and note with complimentary champagne to congratulate us on our engagement when we arrived at the glass igloos. Even without the proposal it would have been one of the best vacations either of us have ever been on. We admittedly had very lofty expectations for this trip and were worried, like most people are, that they could not possibly live up to the expectations we had built up in our heads. We are happy to say that everything exceeded our expectations beyond our wildest dreams! Thank you all so much and we cannot wait to plan our next trip with you all!!

since we are from tropical countries. Beautiful winter wonderland in Lapland. Really enjoyed all the activities there. Mirka, the guide in Lapland is great.

The travel company is reasonably  good with only few minor miscommunication with the trip planner, i.e. no pick up in the Helsinki airport for the Wus family (so they have to take the taxi), no schedule to black sand in iceland as it has been requested and confirmed few times in the email conversations (but actually there is no time to go there during winter since the glacier walk takes 3 hrs activity and the sun only shine for 5 hrs), and a grumpy driver that said only can wait for us for 2 hours in the Blue Lagoon instead of 3 hours as stated in the itinerary, so we have to pay extra for the driver overtime). the cancellation of ice cave tour is understandable due to the weather. according to the travel company, they will provide refund for all the extra money we have paid and also the cancelled tour of ice cave visit.

The cities we visited were outstanding - we especially loved Vilnius. We had a minor hiccup with our transfer to the ferry to Helsinki, but all's well that ends well - we made it in time and our travel company even sent some champagne to our room in Helsinki for the trouble.

great to work with and extremely helpful every step of the way.

and wonderful sights.  The travel company did a fine job with the logistics and hotels.  

My agent was thoroughly knowledgeable about the places we visited and offered excellent recommendations.  He gave helpful guidance on travel logistics and places of interest.  The agent also provided information and assistance after the trip was started; that is extremely useful.

The 'back-office' was also excellent in putting together a binder of tickets, itinerary and recommendations.  We referred to it frequently during our trip.

My only concern relates to detailed and timely follow-through.  There were gaps in communication that were resolved satisfactorily in the end.

being traveling across Norway by train, bus and boat.  The boat ride through the fjords was spectacular and I'll remember it for a lifetime.  Estonia proved to be fascinating and having the guide with us all day was as knowledgeable as ours made it that much better. 

All of the transfers between planes and trains as well as the buses and ferry rides were flawless.  The instructions were extremely clear with good organization and the booklet that you walked us through prior to leaving.  We couldn't have asked for that to have been done any better. Having the contact numbers and the booking reference number is on hand proved to be necessary in a couple of spots where they didn't know how the vouchers worked but with a quick phone call everything was sorted out and in many cases done by our tour guide without us having to worry about any of that logistics.  We want to thank you again for creating for curating such an amazing trip for us that we enjoyed thoroughly with just the right balance of adventure exploring on our own and privately guided tours we are already looking forward to planning our next trip with you through this travel agency. 

worked with her 2 years ago when we went to Austria, Germany and Switzerland and the trip was so well organized that I chose her to plan our trip to Denmark, Norway, Sweden and Finland ( with a day trip to Estonia.)

For this trip, our agent was outstanding. She worked with our budget and planned a fantastic trip. There were no hassles. Our pickup was at the airport and took us to the hotel. The hotel was great, very comfortable with an excellent breakfast. Everything was planned to perfection. We were able to see all of the "must-see" items and still have personal time to do shopping or just walking around. The tour guides were knowledgeable and gave just the correct amount of detail. Overall, I enjoyed this trip because it was well-planned so I was able to relax and enjoy