Baroque Architecture to Beautiful Alps: Austria and Switzerland Tour

We are a family of seven, ages 17-63, and Zicasso’s travel company created an incredible 12-day trip for us all to Switzerland and Austria. There were a lot of transportation logistics, tickets, hotel and dining reservations, and intricate details that they seamlessly pulled together for us. Having our own (and the same) driver for the duration of the trip was an incredible perk.

We traveled to Zurich, Grindelwald, Zermatt, Lucerne, Salzburg, and Hallstatt. We had a wonderful time, thanks to their detailed planning, itinerary, and attention to important details, including one traveler with celiac disease/special dietary needs.

Don't miss paragliding and the Via Ferrata in Murren, Switzerland, and the Fräulein Maria bike tour in Salzburg!

This travel company was incredibly difficult to work with, and I would not recommend them. The travel agent seemed very annoyed when we asked basic questions about our itinerary. For example, the itinerary he sent us did not have the correct number of rooms booked for our party. When I asked him about it, he rudely told me, "Of course I have booked the right rooms". Later, we found out he was working off the wrong itinerary - our final invoice was based on this wrong itinerary and had a much higher amount than we actually owed. When we pointed that out, he went from being annoyed to flat out rude.

We also identified many gaps in transportation and logistics, with the travel agent continuing to be rude when we asked for clarification or support in fixing the gaps. For example, he had us driving a rental car to the Bologna airport at around 3 AM from rural Italy to make an 8 AM flight. We would be driving right through Florence on the way to Bologna. When I asked why we didn't simply take a later flight out of Florence, I was told there were no options to do this. A simple Google search identified several flights out of Florence at a more reasonable time.

We finally had Zicasso step in, and they were incredibly helpful in cleaning up our itinerary. Unfortunately, we still experienced several logistical issues during our trip despite Zicasso's support. For example, we were dropped off by drivers at train stations and were then on our own to figure out how to get to our hotels - all required lengthy walks up hills to access, and my 81-year old father was not able to do that. So we had to find our own transportation or have my dad attempt to walk (not good at all). As another example, my father really wanted to see the Matterhorn. The travel agent said it was an easy "day trip" from our hotel to the Matterhorn. It turned out to be a 3.5 hour drive each way. The driver left us at a train station below Zermatt (town below the mountain) to figure out on our own how to navigate the city of Zermatt. We had no guidance from the travel agency on how to best see the Matterhorn, and Zermatt was another town with steep hills that my dad had to walk through (with a cane) as we tried to figure out how to best see the mountain. Due to the length of the drive to Zermatt from our hotel, we had less than two hours in Zermatt because the travel company had booked us on a 6:15 AM train the next morning to leave Switzerland. It was a wasted day instead of being the wonderful experience my father had hoped for.

The best part of the trip was the hotels, and the travel company gets credit for selecting hotels with wonderful views and great breakfast options. They were not easily accessible from the local towns, so we had to figure out taxis and shuttles to get to nearby sites.

Most of the time, we were left on our own to find our way around. But we did have a guided tour in Florence and a knowledgeable driver that took us to a winery in Tuscany. Both of these guides were amazing, and it would have been nice to have more guided support throughout this trip (especially in Zermatt).

Our three-week winter escapade to France, Switzerland, and Austria was nothing short of a magical journey through some of the most enchanting winter wonderlands Europe has to offer. From the romance of horse-drawn carriage rides to the charm of bustling Christmas markets, every moment was incredible.

France: A Parisian Winter Dream

We began our adventure in Paris, the City of Lights, which becomes even more captivating during the winter. The Eiffel Tower sparkled against the night sky and Paris offered a blend of elegance and festive cheer that set the perfect tone for the rest of our trip.

Another highlight was our visit to Colmar, a charming Alsace town that felt like stepping into a storybook. Its cobblestone streets, half-timbered houses, and magical Christmas market made it an unforgettable experience, with festive lights and holiday spirit around every corner.

Switzerland: A Snow-Capped Wonderland

Next, we ventured to Switzerland, where the true magic of winter revealed itself. The highlight was our trip to Jungfraujoch, the "Top of Europe." The journey up was as breathtaking as the destination itself, with panoramic views of snow-draped peaks and charming alpine villages. Once at Jungfraujoch, we were mesmerized by the endless expanse of snow and ice.

Equally unforgettable was our visit to First Mountain. The crisp air, thrilling walk, and ziplining added an adventurous touch. The view from the suspension bridge, with the mountains stretching endlessly into the horizon, was a sight that will forever be etched in our memories.

We also had the thrill of dog sledding near the Matterhorn. Gliding across snowy trails with a team of eager huskies was an exhilarating and unique way to experience the majestic mountain landscapes.

Austria: A Symphony of Tradition and Festivity

Our final stop was Austria, where the Christmas spirit was alive in every corner. The Vienna Christmas Market was a dream come true, with its illuminated stalls offering everything from handcrafted ornaments to mouthwatering strudels and mulled wine. Salzburg, with its Baroque architecture and snow-dusted rooftops, felt like stepping into a fairy tale. We also attended a classical music performance that added a touch of cultural richness to our holiday.

To top it off, we enjoyed a cozy, horse-drawn carriage ride through a picturesque Austrian village. Wrapped in warm blankets, we listened to the rhythmic clopping of hooves as we glided past snow-covered chalets and twinkling lights – a truly enchanting experience!

The entire trip was a seamless blend of natural beauty, cultural richness, and festive joy. Each destination brought its own unique charm, leaving us with unforgettable memories of twinkling lights, snowy peaks, and the warm glow of holiday cheer. Winter in Europe is truly a season to behold and this journey was nothing short of spectacular.

Our Zicasso travel representative made sure every small detail was organized and even double-checked the drivers, tours, etc, in advance. This is the perfect travel company and we will surely use them again! Our agents communicated with us throughout the trip to ensure everything was flawless! Thank you for the most magical holiday ever! We shall cherish these memories forever.

My trip through Switzerland in October was nothing short of magical. The combination of crisp mountain air, golden autumn leaves, and snow-capped peaks made every stop along the way feel like stepping into a postcard. Swiss chocolates lived up to expectations.

Zurich was the perfect starting point—modern, clean, and full of energy. I loved strolling along Bahnhofstrasse for shopping and ending the day by the peaceful shores of Lake Zurich. The Old Town’s cobblestone lanes were charming and the café culture was ideal for people-watching. I really enjoyed the chocolate factory tour and the tuk-tuk tour of the city, with traditional fondue. The walking tour was so educational. The trip to Rhine Falls and the quaint town of Stein am Rhein is not to be missed.

From there, I traveled to Lucerne, one of the most picturesque towns I’ve ever seen. The Chapel Bridge and its flower boxes were stunning against the backdrop of Mount Pilatus. A boat cruise on Lake Lucerne was the highlight—the reflections of autumn colors on the water were breathtaking. The Rigi Kulm and Mt. Titlis tours are fascinating. I went by boat, train, bus, and funicular.

Grindelwald and the Interlaken region were the heart of the trip. The scenery was absolutely unforgettable. The Eiger, Mönch, and Jungfrau mountains dominated the skyline, and even though it was a bit chilly, the air was crisp and refreshing. The cable car rides and mountain hikes offered jaw-dropping views at every turn. Make sure you take the fondue class at the restaurant in Grindelwald and Interlaken. Come hungry!

Bern, the capital, surprised me with its warmth and old-world charm. The medieval architecture, clock tower, and bear park made for a fascinating visit. It felt quieter and more local compared to Zurich and Lucerne—a perfect stop to slow down and enjoy Swiss culture.

A visit to Gruyères added a delicious twist to the journey. The village looked like something out of a fairy tale and touring the Gruyère cheese factory was fun and tasty. Don’t miss the local chocolate factory tour.

Finally, I ended in Geneva, a sophisticated city by the lake. The Jet d’Eau was impressive and I enjoyed exploring the international district and strolling through the old town. The blend of French influence and Swiss precision made Geneva a wonderful final stop.

Overall, Switzerland in October is perfect for travelers who love scenic beauty without the summer crowds. The weather was cool but pleasant, and the autumn colors made the landscapes even more magical. Every train/gondola ride felt like a scenic tour through paradise.

Zicasso’s tour operator was excellent.

Highlights: Lucerne’s lakeside views, Grindelwald’s mountain trails, Gruyères fondue/chocolate, and Bern’s old-town charm.

Tip: Bring layers—mornings and evenings can get chilly, but the afternoons are perfect for exploring. Do not stay at the hotel near the Zurich airport. Stay in Zurich and take a taxi to the airport. In Grindelwald, avoid one of the hotels there.

Zicasso’s tour company did an extraordinary job ensuring that all pickups, guides, and tickets were done correctly and executed on time! The food tour in Vienna was fabulous for the information we learned about the city and country. Job well done!

We were disappointed in a number of areas. We asked that no areas/tours be suggested where we find lots of tourists transported by bus. Unfortunately, that's what happened.

Lake Garda is just one big tourist trap. We had a private boat but the 'captain' was very disappointing as he gave very little background and just dropped us off at two stops which were almost impossible to navigate because of the people and frankly there was nothing interesting to see unless you like shops catering to tourists.

We had private guides pretty much every day of the trip. We were looking for the guides to give us tips for special places to visit. A couple of them did provide some good tips, but for the most part it was just more history, churches, etc.

In Trieste, we were at a lovely hotel but were immediately warned by the guide to watch our phones, purses and warned that gangs were active in the area of the hotel. The hotel was located so far from the water that we never saw it and the guide never took us there. We were in a 'gritty' part of the city. The next day we had a full day private tour and honestly we spent more time riding in the car than doing anything interesting. Too much time was spent on the history of the city in spite of us stating to the tour company this wasn't our desire. Good concise overviews were our desire.

Our accommodations were labeled as boutique accommodations. Still trying to figure out how our hotel in Udine was labeled a boutique when a bus full of bicycle riders descended both nights and cleared out the breakfast buffet each morning. Not to mention the buffet was very substandard.

The hotel in Innsbruck had Mozart as a guest so it was old. Adequate yes, but hardly what one would term charming. The reception area was essentially a desk in a busy hallway. Rooms were dated but clean and large.

We chose Zicasso because we had used them (another travel company within the Zicasso umbrella) previously. On that trip we had accommodations in a former castle with a Michelin star restaurant. Very charming to say the least. We also stayed on Lake Como. Beautiful hotel on the water. The Italian Prime minister had a dinner at the hotel which gives you an idea of the quality. Our Lake Garda accommodations were very nice but located about four blocks from the water in a residential area. The contrast between the two trips is stunning.

Some of the fault lies with us as we failed to drill down enough and relied on the tour company to have heard our desires and put us in wonderful accommodations, Let me say that the hotel in Vienna was perfect-location, rooms, breakfast, etc. So, there were home runs but without going into further detail other accommodations were questionable.

During the trip planning phase I found the tour company to be very responsive to all requests for information.

What a wonderful trip we had! Everything was planned out so very well. The two tour guides we had were exemplary and we enjoyed those days immensely. Most of the hotels were great, with terrific locations. The suggestions of activities offered for each place were spot-on. We especially loved the string quartet concert in Salzburg.

The communication of Zicasso's travel company was really good. I always felt they were right there to help when I needed it, which I definitely did one early morning. The train passes at the hotel in Lucerne had not been sent to them, but somebody got them to me in 20 minutes. Crisis averted.

We were not thrilled when we got to Vienna and found the Pride Festival was in full swing. It really made getting around the city a challenge. If I’d known that, I probably would’ve stayed an extra day in another city to avoid that.

Thanks for all you did to make this trip for our family so memorable.