Thailand Travel Agents & Reviews

I worked with Charles and Jason. Charles helped me plan the trip and Jason helped with the day to day logistics once we were traveling. Both were excellent to work with. They were immediately responsive to texts & emails. During our 2 week trip to Thailand there was one hiccup with a hotel and Jason immediately responded to my text and handled it, finding us a new hotel. The local guides they arranged were excellent in both their knowledge & English skills. The guides met us at the airport and helped us navigate through check in lines when we were departing. Charles was very knowledgeable about Thailand and all of his recommendations were spot on. I would absolutely work with Charles & Jason again in the future and appreciate all they did in helping us plan a stellar trip to Thailand!

Everything honestly went off without a hitch. We had an enjoyable time and we always knew what was happening and if there were any questions, we had the answers quickly! Overall, I can’t see why we wouldn’t use them again for any future trips in the region. 

The trip was fun and exciting and went very well.  The guides chosen were very knowledgeable and attentive.  Logistics were good as well.  Suzie and the team were all very attentive. 

Although I was pretty late in getting started on the planning for this trip, Kevin at the travel agency was fantastic in putting together an itinerary that perfectly matched what I was after. Kevin responded in a timely fashion to all of my inquiries, and my family was able to focus on enjoying our visit w/o having to worry about the details. Kevin took care of everything!Kevin engaged excellent tour guides and drivers for our trip. And the hotels he booked were wonderful!I highly recommend Kevin's services for anyone traveling to SE Asia, and I plan to go back to him for any future trips to that area.

From start to finish, the entire process of working with the travel company was exceptional.  Many thanks to Vy, who responded quickly to emails despite the time difference and worked with me and my family for several last minute changes to our original plans.  Guides in both countries were friendly, punctual and knowledgeable.  Accommodations were lovely and in great locations. It was particularly helpful that the travel agency has offices in these countries as there was always a contact available to support.  I received WhatsApp messages immediately upon arrival in Bali and a guide to navigate through the airport which was invaluable. Would definitely recommend to anyone travelling to this area of Asia. 

We worked with Ambrose at this travel company and had an amazing trip to Cambodia, Vietnam and Thailand. We were planning our trip around a wedding in Khao Lak, Thailand, and were looking to squeeze in a lot in the week and a half before. Working with Ambrose and his team was so easy from start to finish. Ambrose is super responsive which was something I noticed from the moment we were paired via Zicasso. My fiancé and I had a ton of questions which he patiently and thoroughly answered. The only thing we booked ourself was our departure and return flight to the trip and the hotel for the wedding (which was outside our travel with our travel agency). Everything else was handled by our travel team. Our itinerary was incredibly thorough, and included all of our flights and transportation during the trip which was amazing. The itinerary also included information about e-visa applications, local culture and tipping, and other handy information.  Ambrose consolidated all of our information into a neat package within the itinerary which was easily accessible online and via the travel App. He was super accommodating when we had to make a last minute change about a month before the trip because the bride changed the wedding dates. While on the trip everything was seamless and we did some really incredible activities. Our local guides and drivers were always on time and waiting when we arrived and for every activity planned.  Ambrose and his team were also available via chat in the travel app while we were on our trip. Just one thing to note is that once the trip starts any changes are liable to the customer. We had a minor miscommunication at the end of our trip and did not realize that by cancelling a transportation we no longer required would not be refunded. Overall Ambrose and his team were excellent to work with and we had an incredible trip. I would definitely recommend them and would use them again if/when we take another Asia trip. 

A Miracle Worker in the Nic of TimeAn adventure traveler I have always been, but now as an octogenarian, I found myself somewhat apprehensive about traveling solo in Vietnam. On the advice of an acquaintance, only two weeks before "lift off", I reached out to Zicasso Travel who put me in touch with this travel company, where Allison, travel expert in South Asia custom tours, designed a 15-day itinerary with guide and driver that covered highlights of Hanoi in the north to Saigon in the south. Recently returned, I have only the most glowing comments of what a delightful and informative trip it was. I soon realized that the Vietnamese are some of the most hospitable, caring folk I have ever encountered.All arrangements worked smoothly and my guides in each location were most friendly and efficient, informative and caring. In fact, my guide in Saigon invited me to spend my last day with his family in the suburbs, a special opportunity to view the life of a Vietnamese family from the inside out.The hotel in Saigon was a jewel of a boutique accommodation with rooftop swimming pool and bar, and a breakfast each morning that was varied and tasty. The concierge could not have been more pleasant and helpful, greeting me by name upon my return from sight-seeing each day, and offering me an iced ginger-lemon tea to refresh myself.Thank you Allison for knowing exactly what would suit my needs ... just in the nic of time for me to enjoy a beautiful trip through Vietnam! 

This was an excellent company to work with. We would recommend to all.  However I want to preface this review by stating that this trip was planned back in Jan. of 2020, prior to the Chinese virus disaster, and that this trip was postponed in March 2020 for 3 consecutive years. Our original travel planner left the company, and a new one was installed to carry on this trip to completion, (she did a great job).  The goal of our trip was based on cultural aspects and the people of the countries visited.  Despite setbacks, all and all this was a good trip.   Of course, there were several instances beyond everyone’s control that caused this trip to be less than stellar.  Weather (pollution). We didn't see the sun for 30+ days, and changes due to the Chinese virus. The explanation of events and itinerary were far more glorious than received.  Not bad, but different.  But all in all it was a great trip nonetheless. Yes we would recommend to all.