Australia & New Zealand Travel Agents

We planned a 30-day trip to Australia in September 2024. Overall, most everything was excellent. We felt Zicasso’s travel agent really listened to what we wanted and made excellent suggestions during the planning process. We had a couple of small issues which were quickly resolved. We used a travel app, which was an excellent reference for trip details, even offline. There was a bug that showed an old version of the itinerary in one view, so we had to be careful to use the right view.

The choice and location of hotels was excellent. The hotels were nice and always in an area with restaurants, shops, and things to see. Breakfast was always included, which was important as our tours often started early.

The transportation was well coordinated, both flights and ground transportation. We were picked up and dropped off on time. The flights were at reasonable times, but with a block of downtime before or after the flight, which was important for doing laundry.

The tours (some small groups and some private) were well chosen. Knowing what we know now, we might have skipped a few tours.

The thing we did not like was that our visit to Melbourne was in the middle of the footie grand final. We should have been told of this conflict so we could have avoided it. (It was like being in Miami during Super Bowl weekend.)

Zicasso’s tour company did a wonderful job of scheduling activities we enjoy. All of the guides were very prompt in picking us up, quite knowledgeable, and fun to talk to. The accommodations were very nice and conveniently located to various points of interest. The travel rep we dealt with did a great job setting up our flights and providing us with links to documents we had to complete prior to entry into NZ.

Our Zicasso travel agent and his company mapped out a great trip to New Zealand and Australia for us. Frankly, it exceeded our high expectations. We told our agent when we wanted to go, what we wanted to see and do, and how much we had budgeted. He got it all done – flights, hotels, ground transportation, and activities – and for less than our budget.

We had only one hiccup on the trip itself, involving a flight mix-up, and that was resolved quickly. Everything else, and it was a four-week trip, went off without a hitch. The accommodations were an eclectic mix of boutique hotels, resort stays, and downtown hotels, but all were four- or five-star. The activities ranged from train rides to cruises to wine-tasting tours to visits to world heritage sites. In short, the trip of a lifetime.

Zicasso's travel agency was amazing! We worked with our agent, who tailored our itinerary to exactly what we wanted to experience on our honeymoon in Australia. He sent tons of excursion options, including many hidden gems I didn’t even see myself when I originally tried to plan this trip. He also picked the best hotels according to our preferences and included an app with our itinerary and every detail you could think of. We’ll definitely use this travel company again when we go to Australia!

We had an escorted tour to New Zealand with a big tour company, but wanted to add on a few days at the end without the tour company. So I contacted Zicasso, who we have used for African safaris. They set us up with our trip planners. From half a world away, I could have booked the three hotels and rental car myself, but I wanted the expertise and back-up of somebody right there in New Zealand in case of problems. And I am glad we did. Our agent was always available by phone or email to answer questions. We picked up the rental car at Queenstown airport, then had two nights at Mount Cook Village, with spectacular vistas of the Southern Alps, then two nights at Wānaka, another of the scenic spots of the South Island. We met our agent at the tour office on our way out of town. Then, the last night was in Queenstown.

The trouble started the next afternoon while waiting for our flight home from Queenstown airport. All flights were canceled that afternoon due to heavy wind shear. They booked us for the next day. Hundreds of people were scrambling to get hotel rooms, like we were. We just could not find anything on our own and were thinking we would have to sleep in the bushes, since the airport closed at night. But then I called our agent and, within a few minutes, she had us booked in one of the last available rooms in Queenstown. This is what I meant by “back-up in case of problems.” I am very glad we went with Zicasso’s tour company and will use them if we go back to New Zealand.

Our travel specialist with the company was truly so helpful and accommodating. She changed the itinerary for us multiple times prior to the trip to make sure it was exactly what we wanted. Our travel specialist was available to talk to through email and on the phone which made communication really easy. When we arrived in Auckland, our travel specialist met us at the airport, which I have never had a travel agent do before. She made sure all of our flights had gone smoothly, ensured that our travel plans for the next two weeks were corrects, and spent time talking with us about what to expect in New Zealand. All of our transportation for the two weeks was set up for us which was so nice to not have to worry about while traveling. We were set up in great hotels/apartments through out the stay that were very accommodating. 

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

We’ve recently returned from a custom trip to Australia and New Zealand, developed meticulously with the regional expertise and thoughtful planning of Zicasso's travel agency. Every detail, from outstanding and well-placed lodging in our bucket-list locales to partnering with local, conscientious, and professional transport and guide companies, made for a stress-free travel experience. This allowed us to relax and enjoy the beautiful scenery and travel experiences. A key to this happy match was the owner's insightful inquiries and listening skills to draw out our wishes and interests. We would highly, highly, recommend our travel company to other appreciative travelers to New Zealand and Australia; we only wish there was a counterpart travel agency like this one to help us travel well in other parts of the world.