Australia & New Zealand Tour - Sydney Opera House

Australia & New Zealand Travel Agents

Ratings of Zicasso's Service

Zicasso connects you to top travel agencies specializing in Australia & New Zealand

At Zicasso, we excel at helping you get your vacation planned. Not just any vacation, but an exceptional one filled with inspiring and life-enriching experiences.

Our approach is different. We don’t plan your vacation ourselves. We’re experts at finding and matching travelers to travel specialists from the top 10% of the industry.

Each Australia & New Zealand travel agent has been meticulously screened and has the expertise and local connections to handle every element of your vacation.

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Ratings of Zicasso's Service
Travel agent Sabina in New Zealand

Chelsea's Travel Agency

4.8

 Based on 34 reviews

See Chelsea's profile

Destinations:

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New Zealand

Verified Review

Paul E.
Submitted on 3.19.2023

Trip was good except for following.Visit to elevated swinging path tree tour was a mess.  Not well organized.  For instance, our session started 1 hour later than scheduled.  There were over 100 people in line and the size of the tour groups were 12 in size.  This meant that the last 12 in line started their tour 2 hours after the scheduled start time.  The tour overview for each group lasted about 1 minute and consequently wasn't sufficient.  There were no tour guides to elaborate on the trees, etc.  We scheduled the "dusk" tour but because of late starting time our tour was in the dark.  This meant that we couldn't read the explanation signs at each platform or even see the details of the trees, in spite of the small lights mounted in there trees.  Tour would have been better during the day.In Christchurch we took the tour tram.  The sights along the tour track were close enough -  about a 15 minute walk to the garden park - that we could have walked, which we did coming back.The shower in a couple of the hotels we stayed at we so small that I (Paul) had difficulty even turning around round, much less using my arms to lather up.  This should be checked into.Anyway, we greatly enjoyed the trip --- thanks to you --- and Chelsea was especially helpful in the planning.  Paul and Cindy  

Travel agent Dick in Australia office

Dick's Travel Agency

4.9

 Based on 189 reviews

See Dick's profile

Destinations:

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Australia

Verified Review

Judy L.
Submitted on 3.19.2023

It was truly the trip of a lifetime and due mostly to Dick Webster at our travel agency.  Dick diligently worked with us for almost 4 years (through COVID and travel restriction delays) to put together the perfect trip.  Everything -- activities, lodging, travel, restaurant suggestions -- was perfect.  Not having to worry about even the smallest detail made the trip seamless.  Throughout the process and through the actual trip itself, Dick was very responsive to any questions we had and checked in regularly (but not overly much) to make sure all was as it should be.  I can't recommend his services enough.  Just wish I could use him for all my travel around the rest of the world!!

Travel agent Rick in Australia

Rick's Travel Agency

4.9

 Based on 142 reviews

See Rick's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Zealand
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Tahiti

Verified Review

Karen M.
Submitted on 2.25.2023

Our family had a fabulous time in Australia - Melbourne, Kangaroo Island, Port Douglas & Sydney. We spent time doing what was most important to us - seeing and learning about Australian wildlife, their habitat, flora, the rainforest and reefs. We had several excellent tours led by knowledgeable and engaging guides.  We also spent several days in both Melbourne and Sydney to get to know those cities as well. The Aussies we met were friendly and happy to talk with us.  Rick at the travel agency was quite knowledgeable about the area, listened to what we wanted and made suggestions. Based on our conversations and emails, he scheduled many interesting, high-quality activities and booked great accommodations - all in excellent locations with the right amount of space for the family. We stayed in 4 locations in the 2 1/2 weeks we were there and all transportation was set up for us making travel a breeze. A couple of weeks before our departure, Rick met with us for a couple of hours via Webex and went through every detail of the trip so we would be prepared and could ask questions.I highly recommend this travel company.  

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Travel agent Rossean in Australia office

Roseann's Travel Agency

4.9

 Based on 233 reviews

See Roseann's profile

Destinations:

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Antarctica
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Australia
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Cook Islands
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Fiji
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New Zealand
2  More

Verified Review

Nancy H.
Submitted on 2.26.2023

My husband and I went on a wonderful trip to New Zealand - North and South Island - that was actually planned for 2021 but could not go until this year. I like to work with an agent and Lindsay from our travel agency was extremely responsive offering helpful options and suggestions. Even though the time we spent on the North Island was right after the torrential rains, we modified the itinerary to spend 4 days in the Taupo area and 2 days in Rotorua. We hiked in the Tongariro National Park and part of the Great Lake Pathway, sailed to view the Maori Rock Carvings and visited Orakei Korako geothermal pools and Huka Falls in the Lake Taupo area. In Rotorua, we relaxed in the mineral pools of the spa and enjoyed the indigenous Maori experience at Te Puia. The next 12 days were spent on the South Island where we had sunny and warm weather! One of our favorite places was Abel Tasman Park where we went Kayaking and hiked on the beautiful Coast Trek. We continued our adventures on a memorable heli-hiking experience on the Tasman Glacier in the Mt. Cook region, followed by visiting the unique blue penguins and Royal Albatrosses on the Otago Peninsula and a hike and cruise on the famous Milford Sound in Fjordland National Park. We ended our journey with 3 days in Lake Wanaka area where we kayaked, hiked, and went to some of the region's famous wineries. 

Travel agent Karen in New Zealand

Karen's Travel Agency

5.0

 Based on 171 reviews

See Karen's profile

Destinations:

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New Zealand

Verified Review

Cindy B.
Submitted on 11.3.2022

I cannot say enough great things about the travel company and Karen. From start to finish, Karen was an absolute pleasure to work with. She listened attentively to our interests early on, worked with us to craft an ideal itinerary, and was patient along the way as we made changes to travel dates and our needs shifted. She seemed to really "get us" right away, and customized a 12 day trip that felt uniquely curated for our family. Karen was incredibly responsive despite the time difference between NZ and the US, answering all of our questions almost immediately. She took great care to find outstanding accommodations, tour guides, and restaurants--every single one of her recommendations was spot on. Karen even took time out of her busy schedule to meet us in person in Nelson, which only confirmed our suspicion that Kiwis are the nicest people on earth!I am a stickler for detail, but I felt relaxed about all logistics thanks to the very detailed itinerary Karen provided that kept all important information in one place (and having it on an app on my phone was even better!) At all times, we knew exactly what we needed to know--where, when, and how we would get from one point to the next, what to expect each day, and what to do if things did not go smoothly (but they always did!) Anyone booking a trip to NZ should use the travel company and never look back. They will ensure the trip of a lifetime.

Travel agent David in Australia

David's Travel Agency

4.8

 Based on 110 reviews

See David's profile

Destinations:

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Australia
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Belize
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New Zealand

Verified Review

Kim G.
Submitted on 3.7.2023

   David from our travel agency and his team developed a great itinerary for my brothers, my partner and myself. We felt as if we got a real sense of the culture, nature and wildlife, food and sights in the countries but what was most important was the authenticity of the experiences, perfectly fitted to our desires and preferences.     We did run into Cyclone Gabrielle, which impacted our arrival into Auckland, but with the support of David and his team, we were able to find alternative accommodations and modified transit plans. There were other glitches in transportation (i.e. delays in train and ferry schedules) but close communications with in-country travel specialists smoothed our way to get our itinerary back on track. Having David and his team for support, gave our group confidence that our issues would be resolved as quickly as possible. That service is priceless.   We sent photos home to family and friends during our travels and they commented on what a fabulous trip we were having and how exceptional our travel specialists must be to have put together such a wonderful trip full of unique and fun activities.   I often share past itineraries with family and friends that are considering travels to places I have been. I will highly recommend this travel agency to others and will contact them again if I have future travels to destinations they support. 

Travel agent Sharon in Australia office

Sharon's Travel Agency

4.8

 Based on 760 reviews

See Sharon's profile

Destinations:

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Australia
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Cook Islands
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Fiji
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New Caledonia
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New Zealand
2  More

Verified Review

Lisa C.
Submitted on 2.26.2023

Our trip of a lifetime was wonderful!! I can't say enough about the professionalism by this travel agency & our travel agent Shelley. The excursions & accommodations were great. We were able to visit so many beautiful places in both Australia & New Zealand.During our trip we decided to change some of our accommodations to allow more time to visit with a friend in New Zealand. In addition, there was a cyclone that hit New Zealand & we had to make additional changes in our itinerary.  Shelley responded promptly to our emails & concerns. She helped us to locate other accommodations and we were able to continue enjoying our trip.I would highly recommend this company... and also the app Vamoos that they provide travelers to assist with all of the details of the trip. It was outstanding.

Travel agent Jillian in New Zealand

Jillian's Travel Agency

4.8

 Based on 251 reviews

See Jillian's profile

Destinations:

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New Zealand

Verified Review

Aletha H.
Submitted on 1.10.2023

Overall, the trip was fantastic!! The only thing better was the efforts, knowledge and professionalism of our travel agent, Jillian. Our trip started out rocky, to say the least! Jillian's calm composure, professionalism and after-hours efforts saved the day!All activities went off without a hitch; they were exactly as presented! Jillian's knowledge of the areas we visited was exactly what we needed.  I cannot say enough good things about our travel company and Jillian!

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Featured Reviews

Luxury Australia & New Zealand Vacation Review: Milford Sound, Mount Cook Hike, 6-Week Trip

RP

Robin P.
Nov 02, 2022
Our 6 week trip to Australia and New Zealand was the trip of a lifetime. It was delayed by approx. 2 years due to...YOU KNOW WHAT!!! Our first post Covid adventure. The fine-tuned itinerary allowed us to see so much and drive between locations at our own pace and explore. Many options and suggestions gave us things to do when the weather wasn't perfect.The boutique hotels that Helen in Australia and Jo and Amanda in New Zealand arranged for our stay were all unique and lovely. Sometimes we stayed up late chatting with the owners or managers of the properties. Our tours and excursions were really nice and personalized .The agents at this travel company were in contact with us during our trip and kept us updated with any time changes for flights or tours. They were also very responsive to any questions we had during our trip.My only regret is that we didn't have more time to spend in several of the locations.This is the 8th trip that we have taken using Zicasso vetted travel companies. Can't wait to start planning #9

Luxury Australia & New Zealand Travel Review: Sydney, Uluru, Great Barrier Reef, Franz Josef Glacier, Hamilton Island, 28-Day Trip

YS

Yoriko S.
Mar 22, 2023
From the beginning to the end, this travel agency delivered an outstanding service on our trip to Australia and New Zealand. My husband and I usually plan our trip by ourselves, but boy, it sure made a big difference with Dick, from the agency, helping us. Having a local travel agent made all the difference in the world.  We couldn't have done possibly any better than what his service has provided.  We had an awesome 28 day trip, 10 days in New Zealand and 18 days in Australia.  Dick is very knowledgeable of all aspects of the travel in Australia and New Zealand.  He personally knows the locations/hotels/restaurants/vendors very well.  We had an initial conversation on Zoom to discuss our interest and the budget and to get to know each other better.  Dick made us feel at ease from the beginning and then proposed a plan according to our wishes in a few days.  We visited many places and did a lot of activities that we thoroughly enjoyed.  I also liked his suggestion that we'd have some free days along with many planned days.  It was a good idea for us since we are senior and could use some down time or just sit at a cafe, watching people.  My husband liked the app the agency has provided that has all the information of our trip; date, time, hotels, flight schedules, activities, and something about where we visit.  It keeps reminding you so there won't be any misunderstanding.  Each day, we referred to the app so we know what we will be doing that day and where we should be.  This trip was on my bucket list for 50 years and we finally made it and we thank Dick for making this trip such a memorable one!

New Zealand & Australia Travel Review: Mount Cook, Milford Sound, Queenstown, Blue Mountain, 21-Day Tour

LC

Lisa C.
Feb 26, 2023
Our trip of a lifetime was wonderful!! I can't say enough about the professionalism by this travel agency & our travel agent Shelley. The excursions & accommodations were great. We were able to visit so many beautiful places in both Australia & New Zealand.During our trip we decided to change some of our accommodations to allow more time to visit with a friend in New Zealand. In addition, there was a cyclone that hit New Zealand & we had to make additional changes in our itinerary.  Shelley responded promptly to our emails & concerns. She helped us to locate other accommodations and we were able to continue enjoying our trip.I would highly recommend this company... and also the app Vamoos that they provide travelers to assist with all of the details of the trip. It was outstanding.

Roundtrip Australia & New Zealand Flights Review

VM

Vanessa M.
Jan 29, 2023
Everyone I communicated with at FROSCH these past few months was lovely. If Jean was out of the office, or if someone else stepped in temporarily, they were extremely professional, patient and accommodating to my inquiries and requests. This includes (in no particular order) Joyce, Krislin, Eloisa, Amy, Ruchelle, and Lan. It made me feel that I was being taken care of regardless if someone was out sick or taking personal time.I started my correspondence with Jean back in mid May of this year. I was put in touch with Frosch through Zicasso to book a multi-leg trip to 2 countries leaving from NYC. Throughout the process of booking my flights, I had dozens of exchanges with Jean. First it was choosing an airline, then choosing my flights, then choosing my seats, choosing my meals, then changing my flights, then having my flight changed by the airline, and finally Jean promising to follow up with the airlines to ensure I am issued a refund due to downgrade in cabin class. During each of those steps, I had many questions. I have some health issues and due to that I requested options regarding flight times, seating and cabin class pricing that would ensure I had the most comfortable trip.I have to say, Jean was the perfect person for me. I couldn't have asked for anyone better to work with. She is patient, compassionate, persistent, professional, and doesn't hesitate to call me on the phone or try me back if I don't answer. She spends time following up on questions for the airlines that I have, and stays in contact with the travel agent in New Zealand to ensure they have my up-to-date flight info. Never once did I sense frustration from Jean. Even if she was (which we all are at some point), she didn't show it, which is what matters. This was a big trip for me. I am not the best flyer, and on top of that I have my health issues. I also ask lots of questions and am somewhat particular about things :) Jean never made me feel like a burden with all of my emails and phone calls. She was always so pleasant to speak with, and I think any company would be lucky to have her on their team.To add to this, when I returned home, possibly a day or two after, Jean sent an email assuring me she was following up with Air New Zealand on a refund due to my seat being downgraded. She reached out to me before I had reached out to her and put my mind at ease. 

Australia & New Zealand Luxury Tour Review: Queenstown, Christchurch, Sydney, Mt. Cook, Kangaroo Island, Kayaking, Hiking

DK

David K.
Mar 07, 2023
We had an awesome trip visiting New Zealand and a touch of Australia. The support team and our Agent David were great at keeping us on track, and helping us avoid Cyclone Gabriel. Though we had a few cancelations due to vendors illness, and weather, there were still cool events to do. 

New Zealand & Australia Tour Review: 36-Day Vacation

CB

Carol B.
Mar 10, 2023
We worked with Shelley and she was terrific. Traveling throughout New Zealand and then the coast of Australia was more complicated planning than we had ever done so we turned to her for assistance. She listened carefully to who we are and what sort of traveling we enjoy, and then got to work. She fine-tuned the itinerary as we gave her feedback and then provided a very detailed plan before we left. When things went wrong - major and minor - Shelley jumped in and helped resolve them. We would definitely recommend her.

New Zealand & Australia Luxury Vacation Review: Atherton Tablelands Tour, Train Ride from Greymouth to Christchurch, Snorkeling

TO

TIMOTHY O.
Jan 05, 2023
Kate is a thoughtful and patient trip planner.  We had originally anticipated a trip to Australia and New Zealand before the onset of the pandemic, and she had provided a detailed outline of possibilities before circumstances required postponement of our plans.  When we engaged her again in the summer of 2022, she picked right up where we had left off, helping us to effectively trim our desires to meet our time (and money) budget.  In addition to booking a number of  air flights between cities in Australia and New Zealand, she also arranged many transfers between cities by car.  Her hotel selections were superb.  When things did not go smoothly (as is bound to happen occasionally on any trip), she intervened promptly to get them fixed, and refunded our payment when one tour operator failed to show – something she absolutely did not have to do.  She proved herself to be genuinely interested in making sure that we had a good time, honest in her dealings with us, and willing to go above and beyond to make things right when there was a glitch.  I recommend her.

Australia, New Zealand & Fiji Trip Review: Queenstown, Sydney, Uluru, Camel Ride, Dinner Cruise, Snorkeling, Wine Tour, Nature

SS

Sergei S.
Jan 14, 2023
Very fortunate to use this travel agency for our Australia/New Zealand trip. Our consultant Shelley designed a perfect trip based on our interests. We had all kinds of experiences during the trip: camel ride, snorkeling, wine tour, city tour, dinner cruise, animal encounters, etc. A perfect blend of culture, out of doors activity, sightseeing. The hotels were centrally located, we were met at the airports and transported on time. 

Australia & New Zealand Travel Review: Christchurch, Milford Sound, Daintree, Rotorua, Sydney Opera House, Zip-Lining, 22-Day Trip

JJ

Judy J.
Mar 10, 2023
This travel agency worked with us to plan a wonderful holiday in Australia and New Zealand. The response time weas always quick and questions were answered in detail. We began planning during COVID which made it challenging. During our trip there were some issues as a result of weather and airline cancellations, but the agency was quick to provide assistance and alternatives. We had a wonderful trip.

Oceania Travel Review: Australia, New Zealand, Fiji Islands, Seafood Tour, Diving the Great Barrier Reef, Mount Cook, Luxury Tour

RW

Rob W.
Oct 18, 2022
We had a fabulous trip to beautiful places planned in every detail by the travel company.  Our trip lasted a month, included 3 countries (New Zealand, Australia and Fiji) and many stops so was very complex.  Every detail, every hotel, airplane, car rental worked.  We really had nothing to worry about, just show up and give people vouchers or they already were expecting us. Penny from the travel company worked with us for over 2 years to make this happen.  Originally planned for 2020, it was delayed twice by COVID.  Penny stuck with us the entire time and was a joy to work with.
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