Australia & New Zealand Travel Agents

We loved our trip! Zicasso's travel agency planned the most perfect trip for our family of four. They listened to my needs and wants, and created a perfect itinerary. We had some unexpected changes to our itinerary while traveling. Both agents were readily accessible and available, and made changes on the spot. The local tour companies we were connected with were excellent and first-class all the way. We were given extra recommendations for restaurants and activities when we had a day off from touring. Everything was perfect and I cannot thank them enough.

As a family of four with a deep passion for travel, visiting Japan had been on our bucket list for years, and this year, we indulged ourselves with a Zicasso trip. It was nothing short of magical!

From the very start, the planning process was thoughtful and personalized, and the detailed preparation we received before our departure made us feel confident and excited.

Once we arrived, every part of the trip felt curated with care to our needs and family interests, with our personal highlight the origami experience our son had been dreaming about!

From biking through the vibrant streets of Tokyo to soaking in the beauty of the bamboo forest in Arashiyama to walking through the living history of Kyoto or admiring the Osaka Castle, every day of the trip was unique!

A special thank you to the Zicasso travel company's entire team, who were always just a message away. When we had to adjust cities and accommodations due to our flight schedule mid-trip, our travel specialist stepped in with calm and expert support, turning what could have been a stressful situation into a smooth transition. We truly felt cared for every step of the way.

Whether it was indulging in sushi at nearly every turn, embracing our inner geeks at Nintendo World (not even the rain could stop us!), or simply being present in the magic that is Japan, this Zicasso trip was unforgettable!

Thanks to the amazing, perfectly planned Australia and New Zealand vacation itinerary provided by Zicasso's travel agency, and specifically the travel agent and her wonderful colleagues, this was the perfect vacation. We were well taken care of and flights were planned within the countries, with someone always greeting us at the next stop to move us through to our next adventure.  

We were always busy and saw the most wonderful things... a sunset dinner cruise on Sydney harbor, the march of the penguins at Phillip Island (she arranged for us to have a front-row seat!), snorkeling the Great Barrier Reef, and touring the rainforest with an Aboriginal guide was very interesting! She arranged for many tours and activities, like a jet boat ride up the Dart River, a helicopter ride onto a glacier, and a TranzAlpine train ride in New Zealand. We also had a first-time-ever encounter with a pod of orca while on a boat tour in New Zealand. The whole trip was an unforgettable experience!

We wished we had taken the travel agent's advice and stayed longer. There was so much to see. We packed a lot into our four short weeks thanks to them. We highly recommend using them to plan your Australia and New Zealand itinerary.

Our trip was awesome! Throughout the planning process, Zicasso's agent and her company offered itinerary suggestions to help craft and personalize our trip, listened carefully as needs and concerns arose, and tweaked accordingly. She was endlessly patient and flexible. The result was a trip with flawless logistics, the perfect combo of guided tours and personal time, and hotel rooms that perfectly met our specs in terms of space and price. Highly, enthusiastically recommended!

We loved this trip! Zicasso's travel company did a great job setting the itinerary, combining the must-see attractions with our interest in hiking and being physically active. They listened to our feedback and made changes when requested.

There was one timing issue I found on the itinerary (the timing of our flight and one of our planned activities overlapped). When I pointed this out, they said they would make a change, but they forgot to do so on the final itinerary and I had to remind them again. While they were great and made the change right away after the second time I asked, it did make me worry about other logistical issues that might happen. Thankfully, there were none.

I would use our travel company again in a minute! Zicasso's travel consultant really “got me” and designed the perfect trip for us.

The highlights especially included picking perfect places for us to stay (close to most everything we were doing and in the heart of the cities). The tours, both private and small group, gave us not only what we asked for, but even more that we didn’t know existed.

The itinerary was as detailed as it could possibly be, describing the day, what to bring, names and phone numbers to call if there were issues, and who we needed to call to confirm future tour dates.

One of our highlights was the penguin experience. Our guide was great and our trip planner got us “plus” tickets, which I would definitely recommend. Finally, she provided us with the necessary info and guides (where necessary) for our amazing hikes.

Working with Zicasso's travel agent and his team was a pleasure from beginning to end. I shared my interests and what I wanted to include in the itinerary. My agent helped me choose options that delivered on my expectations and we created the trip of a lifetime for my family.

Communication was clear and consistent. Questions were always answered professionally and promptly. Having an expert handle the logistics required to travel between the North and South Islands lifted so much weight off my shoulders – planes, private transfers, trains, ferries, seven hotels, and tours every day. The team was available 24/7 and when one tour was canceled due to weather, they quickly arranged for a replacement activity within an hour.

The hotels chosen for us exceeded all expectations. They were beautifully designed and clean, with helpful staff, great amenities, wonderful hot breakfasts, and convenient locations within walking distance to attractions and restaurants. I'm not sure if it was intentional, but we were always in a hotel with a self-laundry service at the times we needed it most.

All the private transfers, whether short rides from the airport to hotel or long rides to the next town, were in spacious and clean vehicles with wonderful drivers.

I would not hesitate to recommend this company to others and would definitely use them to plan another trip.

Our trip included three couples from Massachusetts. We worked with Zicasso's travel agency to customize a trip to Australia. In general, the trip was excellent. Most of the travel logistics were perfect. All transfers were on time. All of the guides were on time, passionate about Australia, and were very good to excellent. All the hotels were also very good to excellent. The travel app was very helpful for keeping us updated on trip logistics. Most logistics worked out well. Most of the tours arranged were excellent. The fly nets the agency provided were a godsend in Uluru. Seeing Australia's unique wildlife, snorkeling in the Great Barrier Reef, going to a footy game, walking around cities, meeting indigenous guides, and simply being in Australia is an experience we will never forget. The Great Ocean Road excursion in Melbourne was beautiful, but eight hours in a tour bus was very long. The geographic size of Australia is something visitors have to deal with.

I would have rated the trip five stars except for the following minor issues. We arranged travel between the US and Australia ourselves (not using the agency), which, in hindsight, was a mistake. Therefore, most of the travel headaches we experienced are not included in this review. The one miss they should have caught was informing us that a New Zealand ETA is needed for transiting through Auckland, New Zealand (even though we did not clear New Zealand customs). We were able to apply and get the ETA at the Houston airport just before boarding the plane, but the stress could easily have been avoided had we realized we needed this document before the trip began.

The instructions for where to meet for the backstage tour of the Sydney Opera House were a little off. We were told to meet the tour at 6.45am, downstairs by the information booth. This turned out to be the meeting place for the outside tour. By 6.55am, fighting jetlag and the early hour, we figured the meeting place for the backstage tour was upstairs and, luckily, we made it in time for our 7am tour, which was excellent.

The selection of wineries we visited in Adelaide wasn't ideal. Several did not ship their products to the US, which meant, for practical reasons, we could only purchase a bottle or two. Ideally, we should only visit wineries that ship wine to the States.

Communicating with the agency during the trip was more challenging than we expected. For some reason, we didn't always get their emails or text messages. It wasn't clear how often they checked up on us during our journey. Last year, we arranged a similar trip to Greece and the company we worked with provided us with a mobile phone for the duration of the trip to facilitate communications. They regularly called us to see how the trip was going. In our opinion, this capability and handholding would improve the service this agency provides.