Jay's Travel Agency
Based on 258 reviews
We had an excellent trip – thanks to the efforts of the travel agency.During our planning process we found the agency to be super responsive and helpful. – Answering our questions promptly (on at least one occasion – within the hour!!) and, to finalize details, taking part in a Zoom meeting.We were looked after from arrival to departure. In particular we would mention seamless transfers to and from airports, excellent drivers, helpful and knowledgeable guides, efforts made to ensure we received what we had asked for at hotels and on the (very rare) occasion where an unexpected problem occurred, the speed with which a solution was found by the agency or our Guide. Arranging for us to have same Guide – for 14 days (Bogdagra arrival and departure) and Driver was an exceptionally good move. Guide and Driver were an excellent professional team, possessing an in depth knowledge of towns we stayed in (Darjeeling, Gangtok, Mangan, Lachung, Kalimpong), places we visited (too numerous to list!), and the very demanding mountain roads we travelled on, all requiring advanced driving skills which our driver possessed. We cannot thank these two enough for their efforts on our behalf.
Murray's Travel Agency
Based on 429 reviews
The trip was a once in a lifetime type of experience. Sherilyn and the travel agency did a tremendous job catering to our requests and needs. Sherilyn spent hours on the phone with me as we finalized the itinerary spanning Cape Town, Safari at the game reserve in Kruger, and ending on the beach on Benguerra Island in Mozambique. My wife and I saw all the things we wanted to, and more! As a couple of animal lovers the trip was truly a blessing. We were able to hangout with penguins outside Cape Town; we saw the big 5 plus wild dogs, warthogs and much more on safari; and we swam with sharks, devil rays, turtles and lots of exciting marine life during our dives in Mozambique. The service was top notch. I even left my keys at the resort while on safari, and Sherilyn was able to coordinate a swift retrieval so that I had them before I returned home. I could not recommend Sherilyn and this travel company enough!
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Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!
Some things that could use improvement:
Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication.
We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal.
During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.
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