Valeriya's Travel Agency
Based on 2 reviews
Destinations:
Verified Review
The travel agency provided the most attentive service during our trip and during the planning process. Our agent worked hard to provide an itinerary that met all our needs during the planning process! We were able to create a perfect vacation for our 8 day trip to Bali! Once in Bali, the personal assistant was only a message away and was very helpful! The drivers and tour guides were great as well— especially one of our tour guides! She was amazing would highly recommend! Prices were amazing as well!
John's Travel Agency
Based on 162 reviews
Destinations:
Verified Review
From start to finish, the entire process of working with the travel company was exceptional. Many thanks to Vy, who responded quickly to emails despite the time difference and worked with me and my family for several last minute changes to our original plans. Guides in both countries were friendly, punctual and knowledgeable. Accommodations were lovely and in great locations. It was particularly helpful that the travel agency has offices in these countries as there was always a contact available to support. I received WhatsApp messages immediately upon arrival in Bali and a guide to navigate through the airport which was invaluable. Would definitely recommend to anyone travelling to this area of Asia.
Dharsana's Travel Agency
Based on 25 reviews
Destinations:
Verified Review
This was a fabulous trip! We were celebrating our 11th Wedding Anniversary in Bali and Borneo...and spent a great deal of time working on the itinerary with Dharsana for months ahead of this trip. He was excellent in determining and defining for us an itinerary that met our dreams! Through many phone meetings he scripted an itinerary that felt personal and specific to our tastes and what we wished to see and do while in Bali. He recommended Borneo and added this 4 day piece to the existing Bali itinerary. We couldn't have been more pleased. Our guide for the Borneo portion added so much more value to our days-- visiting with the orangutans- he was instrumental with wildlife sightings from the boat and on land. He was quite attentive to us and assisted me personally to and from all the forest walks which provided a level of service and comfort well beyond the expected. I had unfortunately hurt my hip just days prior to our scheduled trip and therefore required special needs and extra help from the guides assigned in Bali and Borneo. The guides accommodated to this additional help every day while we were in their care. The extra help always came with a smile and with respect. Our guide in Bali was extremely adept, knowledgeable, kind, friendly and available by text at all times when we were apart- evenings and early mornings. His knowledge of the sites and adventures within our itinerary was exceptional. Dharsana was continuously available by text while we were in Indonesia for any question or any additional accommodation request that may have occurred. He was exceptional. The Bali driver navigated the often heavy traffic getting us safely from one site to another-- every day. He was professional, friendly and an excellent driver. However the tires on the vehicle were nearly bald- creating some level of anxiety for us as the driving often required off pavement moments and lots of curves! We mentioned this tire observation to our guide. The airport assistants were generally very responsive and professional with the exception of the Taipei Airport on the way into Bali- where communication was lacking in regards to where to meet up. All other airport assistance was exceptional.
Suzie's Travel Agency
Based on 156 reviews
Destinations:
Verified Review
The trip was fun and exciting and went very well. The guides chosen were very knowledgeable and attentive. Logistics were good as well. Suzie and the team were all very attentive.
Jasmine's Travel Agency
Based on 5 reviews
Destinations:
Verified Review
The moment I spoke with Jasmine from the travel agency for the first time, I knew that I was going to work with somebody who will be understanding my interests. Not only were Jasmine and her team accommodating, but they made sure I was able to get some rests in certain aspect of the trips where they could anticipate I would need a break. Very very organized. They knew how to coordinate the entire trip especially since I travelled to 4 islands (Java, Borneo, Bali, Nusa Penida). The whole team was very accommodating and I do not have enough words to write and express how great I felt about their service.When I arrived in Jakarta. I was immediately greeted by an airport staff who helped me get my luggage and take me to the hotel. I was then met by the team who took their time out of their busy schedule and showed me the Jakarta airport and Jakarta, even took me out for dinner where I had authentic Indonesian meal for the first time. Afterwards, every day, I was picked by assigned guides and drivers who I felt safe and could trust on for that day. I learned so much about Indonesia, its history, its cultures. All the guides were friendly and very informative, and made sure that I felt comfortable. They even asked my questions about America and my culture and my philosophy too. The team made sure I go to every sites and made sure I was safe throughout the trip Even all the hotels and resort areas I stayed in were amazing, clean, and beautiful.Overall, I highly highly recommend this travel company to everyone who wants to visit Indonesia. I was heard by them. I felt safe with the. I was able to trust them. And they treated my like a family member. I had a very memorable experience!
Marleen's Travel Agency
Based on 4 reviews
Destinations:
Verified Review
Our trip was great, no complaints about the travel company which was very supportive and responsive to any requests and last minute change of plans. We normally like to explore the unbeaten paths when we travel and just felt instead we were following more the touristy crowd. As a young couple who likes adventure we would have appreciated more to have the guide to explore places that are more for locals.We noticed the travel company was not too familiar with the hotels we stayed and think might be important for the agents to see the locations in person to give better guidance.
Michael's Travel Agency
Based on 320 reviews
Destinations:
Verified Review
This was an excellent company to work with. We would recommend to all. However I want to preface this review by stating that this trip was planned back in Jan. of 2020, prior to the Chinese virus disaster, and that this trip was postponed in March 2020 for 3 consecutive years. Our original travel planner left the company, and a new one was installed to carry on this trip to completion, (she did a great job). The goal of our trip was based on cultural aspects and the people of the countries visited. Despite setbacks, all and all this was a good trip. Of course, there were several instances beyond everyone’s control that caused this trip to be less than stellar. Weather (pollution). We didn't see the sun for 30+ days, and changes due to the Chinese virus. The explanation of events and itinerary were far more glorious than received. Not bad, but different. But all in all it was a great trip nonetheless. Yes we would recommend to all.
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For anyone considering a trip to Bali, I very strongly suggest that you work with Dharsana at the travel agency. We had also worked with a second travel agency, but they just did not reach out as much as this one in coming up with a suitable trip and just did not seem as interested.
The trip to Bali, Indonesia was fantastic!!! It was a pleasure working with Dharsana at agency in arranging our vacation. He listened to what I had to say and planned the trip accordingly. His team met us even before going through customs and helped us through the process. I have never experienced that type of assistance with any other travel agency. Dharsana met with us after going through customs and drove with us and a driver to our hotel providing all sorts of information. He also had arranged to convert U.S. dollars into the Indonesia Rupiah when I arrived rather than having to go to a currency exchange. And when our trip was finished, his team helped us through the check in at the airport and took us to a lounge in the airport where we could relax and have free food and drink. I was so surprised by that. Once again, I had never had that kind of assistance before. I was planning on buying a SIM card for my phone, but Dharsana arranged for us to have a device that provided us with WIFI services wherever we went, so a SIM card was not necessary. Again, just another unexpected surprise.
During our trip, we had one problem with one of the hotels we stayed at. Dharsana drove at least one hour both ways to ensure the problem was resolved. In fact, he made two round trips to make sure everything was well taken care of. Further, during our trip he arranged for an anniversary dinner and a birthday dinner. They were great. At the 100 candlelit anniversary dinner, our table was in an excluded area by a river. It was incredibly romantic. They had rose petals spelling out "happy anniversary". The food was fantastic and the entire experience was beyond words. And the restaurant where the birthday dinner was held also provided wonderful food. And Dharsana drove to both restaurants to wish us well on those dinners.
Our trip of 15 nights included 9 nights in Ubud and 6 nights in Seminyak. At both places, we arranged different tours through Dharsana using their own staff. The tours were great. We traveled on these tours with a guide and a driver. He is an excellent driver. We had an excellent guide. Not only did they take us to some wonderful temples, but we got to participate in the prayer services rather than just watch the services. Our guide explained what to do during the services and provided all the prayer boxes that were needed. At one of the temples, whose name is Lempuyang Temple (The Heaven's Gate), there are 1700 steps to climb. My wife and I are in our sixties and found doing the steps a fun challenge. At one point, some of the monkeys on the way up seemed to be getting a little aggressive. Our guide took care of it and I got to learn what to do if monkeys become aggressive. He took pictures with his own phone in addition to using our own phones. He then created some excellent videos using different pictures that he had taken and set them to music.
My wife and I thoroughly enjoyed the people of Bali. They were very friendly and patient. For example, after climbing the 1700 steps, our guide took pictures of my wife and I in front of a sign as proof of our success. Since we were the only Westerners who were successful in climbing the stairs at the time, the Bali residents who made the climb asked us if we would mind them taking pictures with us using their own phone cameras. They asked where we were from. As the photos were taking place, more of the Bali residents asked if they too could have their pictures taken with us. It was a great experience. All of our experiences with the residents of Bali were very pleasant.
In total we did about 7 or 8 tours. Visiting the temples was great. We took a trip to a place where we saw three waterfalls. It was excellent. My wife swam at one or two of the waterfalls, whereas I just walked around. Our trips to the rice terraces were excellent. They were beautiful to see and walk through. And a must do activity is the sunrise trekking. This involves climbing a volcano at around 4:00 am to arrive in time to see the sunrise. It is a difficult walk. Many young people would have problems. My wife and I are in good shape, so we managed to climb it in 1 hour 45 minutes. I only saw two others who were our age or older.
Our hotels were excellent and were suggested by Dharsana. In fact, he gave us a few choices to consider. I then did some research on the hotels to decide which ones to stay at. During my research Dharsana provided some very useful information about the hotels that I used in making a final decision.
The food during our stay was great. My wife is more adventurous than I am when it comes to food and made sure to sample as many Bali dishes as possible. I never heard one complaint from her. At both hotels that we stayed at, breakfast was included. They were superb! You could basically ask for as much food as you wanted and there was a great amount of choices in the foods. Of course it was not just the quantity of food, but the quality was great. We often skipped lunches because the breakfasts were so filling.
In Ubud we stayed at a resort. The rooms there are huge. The rooms also included an outdoor deep soak tub that we took advantage of. There was also a private plunge pool for each room. My only complaint about the pool would be that the temperature of the plunge pool is too cold. As a result, I did not use it as often as I otherwise would have. The main swimming pool was a little too cold as well. In Seminyak we stayed at another resort. I have never been to a hotel that provided such great service. The rooms may not have been as large, but they were easily large enough. The food was fantastic. There was a complimentary tea each afternoon and the swimming pool was wonderful.
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For anyone considering a trip to Bali, I very strongly suggest that you work with Dharsana at the travel agency. We had also worked with a second travel agency, but they just did not reach out as much as this one in coming up with a suitable trip and just did not seem as interested.
The trip to Bali, Indonesia was fantastic!!! It was a pleasure working with Dharsana at agency in arranging our vacation. He listened to what I had to say and planned the trip accordingly. His team met us even before going through customs and helped us through the process. I have never experienced that type of assistance with any other travel agency. Dharsana met with us after going through customs and drove with us and a driver to our hotel providing all sorts of information. He also had arranged to convert U.S. dollars into the Indonesia Rupiah when I arrived rather than having to go to a currency exchange. And when our trip was finished, his team helped us through the check in at the airport and took us to a lounge in the airport where we could relax and have free food and drink. I was so surprised by that. Once again, I had never had that kind of assistance before. I was planning on buying a SIM card for my phone, but Dharsana arranged for us to have a device that provided us with WIFI services wherever we went, so a SIM card was not necessary. Again, just another unexpected surprise.
During our trip, we had one problem with one of the hotels we stayed at. Dharsana drove at least one hour both ways to ensure the problem was resolved. In fact, he made two round trips to make sure everything was well taken care of. Further, during our trip he arranged for an anniversary dinner and a birthday dinner. They were great. At the 100 candlelit anniversary dinner, our table was in an excluded area by a river. It was incredibly romantic. They had rose petals spelling out "happy anniversary". The food was fantastic and the entire experience was beyond words. And the restaurant where the birthday dinner was held also provided wonderful food. And Dharsana drove to both restaurants to wish us well on those dinners.
Our trip of 15 nights included 9 nights in Ubud and 6 nights in Seminyak. At both places, we arranged different tours through Dharsana using their own staff. The tours were great. We traveled on these tours with a guide and a driver. He is an excellent driver. We had an excellent guide. Not only did they take us to some wonderful temples, but we got to participate in the prayer services rather than just watch the services. Our guide explained what to do during the services and provided all the prayer boxes that were needed. At one of the temples, whose name is Lempuyang Temple (The Heaven's Gate), there are 1700 steps to climb. My wife and I are in our sixties and found doing the steps a fun challenge. At one point, some of the monkeys on the way up seemed to be getting a little aggressive. Our guide took care of it and I got to learn what to do if monkeys become aggressive. He took pictures with his own phone in addition to using our own phones. He then created some excellent videos using different pictures that he had taken and set them to music.
My wife and I thoroughly enjoyed the people of Bali. They were very friendly and patient. For example, after climbing the 1700 steps, our guide took pictures of my wife and I in front of a sign as proof of our success. Since we were the only Westerners who were successful in climbing the stairs at the time, the Bali residents who made the climb asked us if we would mind them taking pictures with us using their own phone cameras. They asked where we were from. As the photos were taking place, more of the Bali residents asked if they too could have their pictures taken with us. It was a great experience. All of our experiences with the residents of Bali were very pleasant.
In total we did about 7 or 8 tours. Visiting the temples was great. We took a trip to a place where we saw three waterfalls. It was excellent. My wife swam at one or two of the waterfalls, whereas I just walked around. Our trips to the rice terraces were excellent. They were beautiful to see and walk through. And a must do activity is the sunrise trekking. This involves climbing a volcano at around 4:00 am to arrive in time to see the sunrise. It is a difficult walk. Many young people would have problems. My wife and I are in good shape, so we managed to climb it in 1 hour 45 minutes. I only saw two others who were our age or older.
Our hotels were excellent and were suggested by Dharsana. In fact, he gave us a few choices to consider. I then did some research on the hotels to decide which ones to stay at. During my research Dharsana provided some very useful information about the hotels that I used in making a final decision.
The food during our stay was great. My wife is more adventurous than I am when it comes to food and made sure to sample as many Bali dishes as possible. I never heard one complaint from her. At both hotels that we stayed at, breakfast was included. They were superb! You could basically ask for as much food as you wanted and there was a great amount of choices in the foods. Of course it was not just the quantity of food, but the quality was great. We often skipped lunches because the breakfasts were so filling.
In Ubud we stayed at a resort. The rooms there are huge. The rooms also included an outdoor deep soak tub that we took advantage of. There was also a private plunge pool for each room. My only complaint about the pool would be that the temperature of the plunge pool is too cold. As a result, I did not use it as often as I otherwise would have. The main swimming pool was a little too cold as well. In Seminyak we stayed at another resort. I have never been to a hotel that provided such great service. The rooms may not have been as large, but they were easily large enough. The food was fantastic. There was a complimentary tea each afternoon and the swimming pool was wonderful.
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I’ve been a lot of places throughout the world, but this trip to Bali was the best trip of my life. The team at the travel agency was outstanding. Every detail of our trip was planned to perfection and when I suggested last minute changes they we’re flexible and adjusted the itinerary effortlessly. Our guide was very knowledgeable of the Balinese culture and historical facts. Our trip was not only fun, but educational. Our driver safely transported us to all of our destinations, which allowed my husband and I to just sit back and relax. And last but not least, our travel operator flawlessly coordinated every aspect of our trip. He ensured all of our hearts desire were granted. We had multiple calls, exchanged a ton of emails and WhatsApp messages to plan this trip. During our trip, he magically made things happen. It was extraordinary.
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