Uruguay Travel Agents & Reviews

Alejandro from our travel company helped us arrange a trip for my 78-year-old father and my 2 sons to Argentina, Antarctica and the Falkland Islands. It perfectly met their desires, calendars and budget. Lots of pre-travel forms and doctors' approvals were needed by the excursion cruise line. Alejandro helped guide us through making the cruise arrangements and getting the paperwork correctly submitted on time. He was extremely responsive to all our needs and did an outstanding job at everything we would expect of a high-quality travel agent.But that was just the beginning. Many great travel agents can help plan a wonderful trip, but the very special ones are able to help when things go wrong or opportunities present themselves, and quickly make adjustments. Things started going wrong after the first leg of the trip. The connection in Dallas was delayed overnight so my Dad and sons were not able to check in with the cruise line’s travel agent in Buenos Aires the day before the cruise ship left from the southern tip of South America. Instead of having a day to tour Buenos Aires and follow the lead of the cruise line's travel agent to get to their charter flight, their flight from Dallas didn't arrive in Buenos Aires until after 1 a.m. the next day; exactly when Argentina’s World Cup Championship team arrived to a million fans swarming the airport and all roads to it.Alejandro anticipated the problem and arranged to have our guide meet our flight to ensure that my family got through airport construction and to the terminal where their charter was to depart from. My family didn’t know which of 2 airlines their charter was with or when it was leaving. Alejandro had tracked down and coordinated with the person in charge of getting cruise passengers from the city and onto the charter flights, so our guide could get my family checked in ahead of the others. The travel agent responsible for the other passengers for the cruise was stuck in traffic with them and was hours late getting to the airport. By the time they arrived, we had been checked in and were ready to go. My father is a very experienced traveler, but readily admitted he could not have found out where they needed to be and gotten there or found the cruise line’s travel agent without the assistance Alejandro arranged.  Alejandro's anticipation of the problem enabled my family to avoid massive stress and possibly to miss the connection to their once in a lifetime expedition.Then, the night before the return flight from Tierra Del Fuego to Buenos Aires, my family found out that their charter flight would leave much earlier than expected. My Dad and sons would have an 8-hour layover at the Buenos Aires Airport. Alejandro was able to arrange for our guide to take them on a tour of the city during their layover and get them back to the airport on time. Thus, through Alejandro’s great effort, my family got to see Buenos Aires which they missed doing earlier in their trip because of their flight delay in Dallas.  The bottom line is that my Dad and sons avoided stressful disasters and had the trip of a lifetime together thanks to Alejandro’s skill and determination to make it happen. 

Overall, the trip was fantastic. My wife and I were doing this to help celebrate our 10 year anniversary. Our minds were everywhere during the initial stages of selecting countries, let alone experiences, in South America at the beginning - do we do Peru, Chile, Argentina; Patagonia, Machu Picchu, wine country, etc. - so many options, so little time. This travel company did an absolutely amazing job listening to us, reacting to our feedback and being patent with us. Once we identified the 'where', they were also extremely helpful in selecting lodging and activities that fit our lifestyle, needs, and budget.Once on the trip, we enjoyed each of the guides we had in our 3 locations - they were all very knowledgeable, supportive, and entertaining. We felt like we got the most out of them in culture and helping us have the best experience. Additionally, our travel agency really made us feel special with amenities in our hotel rooms wishing us a happy anniversary throughout our journey. A special shout-out to our guide in sacred valley region - we were with him the most (about 6 days) and he was a person that contributed significantly to a positive experience.Even when things got rough, we felt like our travel company was there for us. I was unfortunately the victim of a theft while at lunch in Santiago - a person swiped my bag which included my cameras, sunglasses (fortunately not passport, wallet); our travel team worked hard both with our trip contacts and on-site guide to get us footage of it, helping us work with local authorities, and even helped us out with a massage to destress; it was not the most exciting part of the trip for sure, but the way the company handled it with us could not have been any better - they were empathetic, professional, and supportive.That is probably my last comment about this travel company - supportive. I definitely felt they were there for us the entire time - they always checked in, did their best to make sure it was the best, and when we had pivots or feedback, they worked almost immediately to get it on track and make it right. It really was memorable - thank you, travel team!